T.J. Maxx
reviews and complaints

I am a faithful customer of TJMAXX. I have shopped there since my teen years. I have always received top line customer service. However, almost a month after turning 40, I have experienced profiling! The manager on duty (Jessica) asked me 2 times in a row "are you finding everything ok?" After I assured her I was, she asked again! I have never felt so sickened while shopping. ( She only did this to me) I found really cute articles that day, but refused to buy them due to the way I was treated. This happened at the TJMAXX in Memphis, TN on Park Ave. I can not change the skin that I was born in, but perceptions can be. I hope that she will not cause other customers this type of discomfort while shopping.

My aunt bought my twin boys two Jordan jackets ($50 a peice) for their birthdays two days prior to me retuning them. One had snagging on the back no one noticed when purchasing so I wanted to exchange it. Because my son had torn off the tag which I still had she wouldn't exchange it. Was very rude to me. Buying a faulted item and getting horrible service. Not thrilled

I went to return some items to the tjx store in Dalton, GA 30722 at 1335 W. Walnut Avenue
I was in line and as soon as I got called up the cashier an older lady made nasty faces at me. I was returning some bras and panties. Both of those were unworn and were being returned days after the original purchase the lady checked the crotch are multiple times and asked me MULTIPLE times if I had worn it, almost accusing me of attepmting to return worn items. She returned my money and my daughter also had to return some shorts she did the same to my daughter asked her multiple times if she had worn the shorts and checked them multiple times to see if she could spot any signs of wear. We felt discriminated against for being Hispanic. We felt like YOUR casher was treating us like dirty people who were returning used clothing. Despite what your disrespectful cashier believes about people of latin descent she should treat us just as well as she treats caucasian people. She can believe whatever she believes at home and be a cutious professional at work and not make people feel less than people. I lost my return reciept this is the information listed on my daughter's receipt.
The barcode listed on ther had these numbers: [protected]

I am a regular and faithful shopper at TJMAxx and I have this past year been collecting Rae Dunn, for myself, family and friends. I LOVE all the employees - they are always friendly and like family. In addition our managers are also friendly and helpful. However a few incidents have happened to me at my location this past year when purchasing Rae Dunn. And if the employees or manger receives this, they will know exactly who wrote it, because they know me well.
1. With my very first purchase of Rae Dunn an employee offered me a box, and when calling for someone to bring out the box from the stock room, this person said a bird house would soon be coming on floor if I wanted to wait - of course I'd wait - but I was immediately told -"Oh, it was put aside for an employee." New at the time I didn't realize that was against the rules. I mentioned it to the manager and the response was, "That would not have happened."
2. Another day I was shopping - it's not always for Rae Dunn - but a fellow Rae Dunn friend and I were chatting and waiting to see if any Rae Dunn would be brought out to be stocked. As we waited an employee came by and said, "If you are waiting for Rae Dunn you can leave, there is none." I was not sure if she was honestly trying to be helpful, or if she was hiding some. However if we want to stay in the store all day, that's our right. An employee can not or should not tell us to leave.
3. Weeks go by and our store never gets any large lettered Rae Dunn that stores around us are getting. We wonder why? And question the above 2 incidents. However the manager assures us this is not happening - however both times that it did, the manager was not there.
4. So we start experimenting and waiting it out. One day, I finally found one Halloween bowl. It was in my cart when another customer ran into the store out of breathe and saw, me, my cart and said, "I want that, thats what I came in here for." My question: How did she know that? How did she know, unless an employee phoned and told her a cart was coming out with that item?
5. Another day, I see more Rae Dunn being stocked and I spot a pitcher on the top of the rack and reach for it, when an employee tells me, "I want that, it's mine." Now I've learned, and the manager tells me, that is not allowed. So I say, "I'm sorry, I didn't know employees could hold items for themselves while working." She stated she wanted another item on the rack, which I also took and she could have both on her break. But told me not to tell or she would be fired. I assured her that I would not tell and I did not. She added that if I wasn't going to keep them she wanted them. I ended up returning one, telling the employee at the register to save it for her.
6. Yesterday prompted me to write this complaint - after my charge is now well close to spending $5000 this summer - not all on Rae Dunn - (since area stores have closed I shop mainly here for my families clothes, personal items, grandchildren clothes, books, etc. even food!) I'm a loyal fan and customer. My Rae Dunn friend and I were shopping - we now vary our times throughout the day and if we see something we call the other. She arrived early morning, nothing - but she spotted a cart in the stock room with a shelf of Rae Dunn - mixing bowls, butter dishes and a few other things that were not identified. I went at lunch time and shopped until near 3:00 finding 3 Rae Dunn items, when an employee told me that was all there was - when clearly that was not true. When I left the store my friend returned. Racks were being stocked but the Rae Dunn rack was left in the stock room. As long as we were spotted in the store, the rack never came out. The manager was not there or this would not have happened. (Manger always tells me food first, then home goods/pottery) I could not return at 3:00 but my friend returned around 4:00 and the rack was still in the stock room. She again returned between 5:00 and 6:00. The rack was no longer there and not one piece of Rae Dunn was stocked in the store. Within 2 hours it was all gone - disappeared! I returned after 6:00 and not one piece was there, and no in store shelf space was empty where it could have been stocked and purchased. Everything was located and in the exact same spot as in the morning. It was obviously saved by an employee for a friend that could come in at a certain time and pick it all up as the rack came out - I'm talking 4-6 butter dishes and mixing bowl sets plus?. Or...an employee saved it and took it. Neither my friend or I wanted to spend our day like this, but when we see TJMAxx stores 2-6 hours away from us receiving LL Rae Dunn and we are not, we wonder why, so we planned a day to go and watch and see how it all played out - obviously our LL Rae Dunn is stopped by a certain employee(s) stocking on certain days or an employee notifying a friend and then bringing the rack out from the stock room once the friend arrives. I must add not all employees that stock are doing this - most are very welcoming, most stock and stay silent and we purchase what we want - after all it's our money and we are willing to spend it. But the other 2 mentioned above - we need to question and ask why?

I too worked at TJ Max in Greensboro NC. For 6 long years I had to deal with rude customer and like u say return things we know was stolen. I was just recently fired for $7. Like u said the security only watch us. I was put in a room for 3 hours being interrogated for steeling! First I don't steel never will. But he accused me of it and stated he had me on camera. I asked to show me and they never did. After they realized they had nothing they kept on me on what have I dine wrong working there. Well I put the hangers back in the wrong area ‘and I admitrd thst' . But last they accused me of stealing refund money. So I retured merchandise back that I bought and according to him the cashier didn't give me back the correct amount! The cashier didn't take off the 10% discount that we get! But this was my fault and they fired me! I was in that room crying and had no clue what was going on until I was fired! I felt like I was at the police station for murder! If I would have known better I would have walked out or asked for lawyer!But I didn't understand. I thought I was a well respected employee but I see now I wasn't! And none of the managers came to my defense and they know me and know o don't do things like that..

I just hung up from a customer service representative discussing my high rate, and inquiring if it could be lowered, (something very common if necessary with other credit card companies). I was told that there was nothing that could be done. I am in good standing with paying my bill on time, and am seriously considering transferring my balance to another low APR rate card, and dropping this card, which I told your representative and was still told there was nothing that could be done. Is this how TJ Maxx treats customers on good standing ?

I went into your TJ Maxx store in Coral Springs, FL today. I went to return a Michael Kors backpack that I got for a gift, so I didn't have a receipt. I was told by your "coordinator" Roberta that the original Tj maxx and Michael Kors tags didn't match the purse. So I couldn't exchange it for other products. How is that my fault? Honestly I'm just upset with the way it was handled. I'm a manager at a local restaurant and I know customer service, that was not it. Didn't even try to help with the issue, just said sorry it doesn't match. Really disappointed. Also I was very embarrassed, so many customers behind me, and it was made to look like I did something different with the tags? Like I'm a lair and a thief. I totally understand there is policy and procedures everyone has to go by, but there is definitely the RIGHT way to handle things. I don't see myself going back to Tj maxx which is disappointing, but as a paying customer that comes into this location very often to be treated like this. No thank you, never again.

Tjmaxx 0051 is unfair!
I have spent three years working for my store. I even offered full time. Only to get told they dont hire full time I dedicated myself to this company, only to be overworked, underappreciated, and severely annoyed. I excel in all the departments and then there is a couple coordinators who cant even finish a rack of clothing. Or beauty or shoes I get stressed out, anxious, and very over whelmed. I get treated like [censored] by other employees and the management and managers wont do anything to assess the situation. I pray that no one ever feels the way I do. God forbid I die from the sickness that is this store! Certain employees take advantage of breaks and meals and work past their time off only to make up for the 45 min lunch they are required to take... And to hide items so they can purchase for them selfs

My only wish at this moment is to get my story out for awareness so that no one gets treated and used the way I was...

Good evening,

To whom this may concern. I had the pleasure of visiting your TJ Maxx location in the Cherrydale shopping center in Greenville, South Carolina . My reason for visiting the location was to complete school shopping for my 11 year old son . My son does not live in my home 100% of the time, I share custody with his mother. She drove him into town just for the purpose of back to school shopping with me . He had pick out several outfits and needed school supplies. While he was shopping, I decided to visit the jewelry counter. I notice there were a great selection
of Invicta watches. I immediately saw a watch that I wanted to purchase. I cashier started to ring up the watch. I then noticed I had forgot my wallet at home, and I had no way to purchase the watch and or the back to school outfits for my son.
My son was visibly disappointed . Your cashier suggested for my to apply for one of your store credit cards. I thought that was a great idea, so I completed the application and gave it back to the cashier. I waited for about ten minutes . The cashier came back to my and stated that I was denied. I was dumb founded . I currently have great credit . My beacon score is well 780 ... and I have a 6 figure income. The cashier embarrassed my in front of my son and other customers. I did not understand what had just happened to me . I sadly put back all the items that I could not purchase. I drive home was so hurtful . I had to explain to my son, why he was not getting new outfits for school. A week later I received a letter in the mail for TJ Maxx credit. When I read the letter I immediately know why I was denied and totally embarrassed in front of my son and other customers. I cashier that work in the jewelry department had entered my name and my address wrong. This is unacceptable to my because I gave her my Drive License that contained my correct information. Even when the manager came over to assist, the problem was not corrected. Your store lost around $400 in sales due to your employees lack of training and professionalism. What will your company do the fix this huge opportunity. I looking for someone to correct this, and to make this right . You reach me via cell phone [protected] and of email [protected]@gmail.com

The TJ Maxx located in New Iberia and Lafayette, LA needs better buyers. There is not a good selection of shoes, and clothes for women, men, and children. I have to travel all the way to the Houston, TX locations just to get a good pick in those items. The lay-a-way department has been closed in New Iberia, LA and Lafayette, LA. A lot of people rely on lay-a-way because they don't have the money to pay all at once. I was super excited when the stores came but now it's a huge disappointment. TJ Maxx, Marshall's, and HomeGoods are my favorite stores. I have to go all the way to Lafayette just to shop at HomeGoods. This was not good planning at all. Please reconsider giving us lay-a-way back in both locations, opening a HomeGoods and a Marshall's in New Iberia, LA. There is more than enough empty retail buildings to do so. Also please give us better buyers at those locations and I won't have to travel to Houston, TX every month just to get better picks.

Hello,
In TJ Maxx, On June, I spent $1080.54.On July, it was $1587.66. TJ Maxx company says, "Enjoy $10 in Rewards for every $200 you spend with your TJX Rewards. I called your service for the 3rd month to get my rewards certificate. I have a Plantium MasterCard, and Ive been using it for 15 years. I want to get my rewards certificate from my purchase. I called their customer service for the past 3 months and they can't solve the situation. They didn't follow the rules. Is this a fraud?
Thanks. Vladimir.

TJMaxx credit card

Hello, I would like to start from saying I absolutely LOVE Marshalls stores- I shop all of them- Salisbury and Berlin, Md and Rehoboth, DE- I love that store! I always spend a good amount of money every time I go shopping there. Also I get rewards $$ based on the amount I spend. I have never ever complained or had anything bad to say about either the product/service/ my credit card. It has always been a pleasant experience!
I decided to devote my own time, which I don't have a lot of, to reach out and let you know how horribly I was treated and give you this feedback in order to improve your services, as it is a big part that keeps customers coming to the store and open account with you.
Recently, when I looked at my last bill statement, and the reward certificate I received, I was highly dissatisfied and upset- how could my favorite store do something like that? It got to be some sort of mistake, I thought to myself.
Here is the info on my bill statement :
I am referring to the one that was generated in [protected].
It says I earned 2, 444 points for this period.
My purchases were $707.56 for this period.
And you sent me $20 reward certificate.
Which from just by looking at these numbers, you can tell that something is off.
First, it says on all bill statements, that for every $200 spent, you earn $10 in rewards.
Second, it says for every dollar spent, you earn 5 points.
Looking at my purchases for this billing period,
$28.31
$363.47
$96.90
$218.88
( not taking into the account, payment I made for $50, and internet charge for $14.82)),
it comes down to
the total of $707.56
Ok, so now let's make a calculation of points that I earned based on these 4 purchases.
Doing only whole dollar amounts, not counting change!

$28.31 x 5 = 140 points
$363.47 x 5 = 1815 points
$96.90 x 5 = 480 points
$218.88 x 5 = 1090 points
Total points= 3525 points.
Remind you, on my bill statement it says I earned 2, 444 points ( vs to 3525 that I just calculated)!
I was given $20 in reward certificate based on 2444 points, when I was supposed to receive $30 based on 3525 points!

When I callle and spoke with a representative a week or two ago from today, 9-3-18, when I first received this statement, I was assured that it was a mistake and that " missing $10 reward certificate " will be added to the next bill statement .

Today, I came across this bill statement, and I decided to call customer service to confirm/make sure that the adjustment was made.
At first I spoke with a representative, who tried to say that I got what I got based on the points. When I brought the false point calculation to his attention, he then put me on hold and went to check, when he got back to me he said that it was because I had a return on 8-19 or 8-17, that is why I did not $30 in rewards. Then I asked the question of that Very Intelligent Representative, which was How would the system or the rep would know on 8-12-18 when the statement was sent out with $20 in rewards that I will have a return on the 8-17 or 8-19 ?( don't remember that date he said). Haha. He did not know how to answer that question. Simply because that return had nothing to do with the bill statement that covers the billing cycle from 7-12 to 8-12!
After that he put me on hold once again, and when he got back to me, he said that it appeared to be a computer glitch and I am owed $10 in rewards. I told him that I feel cheated of these $10 and would want to get it, he then said that if the company is cheating me, I won't get anything at all...
I was shocked with the rudeness and unpleasantness of the customer service rep, as that is not something you tell your customers ... I then insisted to speak with the manager. He transferred me to a supervisor, whose name was Jazz ( the call was at around 2.30 pm of you want to check the records).
Jazz was much more pleasant but not helpful either. She also tried to come up with "bs" reasons to why I got $20 in rewards instead of $30. She kept putting me on multiple holds, which total conversation took about 50 minutes... 50 minutes of my time figuring out why the company that I pay money to, did not calculate the points properly, and did not give me the right amount in rewards... I had to do their job... After multiple "bs" explanations and holds, she said that the account manager is reviewing the account, it appears that it could be a computer glitch, and she would just take off $10 from my account balance ... ( smart decision, only after 50 minutes she came to that conclusion ...)...
I told her that I am very disappointed in the service I was provided today, as it was not helpful, timecosting . I also requested that my account would be looked at and examined as after today I have high doubts that my points were calculated accurately and I was given the right amount of rewards since I first opened the account with the company. Her response was that I have to go though all my statements and call if I find something wrong, as they don't do such type of service... I was shocked once again :)... I told Jazz that I am paying money to the company, I shop at the stores, there is nothing that I did wrong, it was fault of the company for not ensuring that my account gets calculated properly, why should I waste my time to do her job !? ... I feel very disgusted after all this... I don't feel like I can trust with the calculation of the points, I feel like I was taken advantage of, and treated very poorly...
my name is Kate Jump
(K Vaitsiakhovich, as it appears on the account). TJMaxx credit card
My phone number is [protected].
My email : jumkt @aol.com
If someone cares to read this, I hope someone will, please give me a call or email me.
I am just horrified with the service I was given today...
thank you

I went in the store to return and get a store credit on a pair of shorts that I bought a month ago because they ripped as soon as they were put on and sat down. They were never worn yet both the cashier and the manager gave me an attitude telling me they dont accept worn merchandise
There was an obvious defect in the shorts for them to RIP like this, yet they give me an attitude. They agreed to give me the return, yet the cashier continued with an attitude and even slammed my bag down on the counter when he was done ringing my stuff. I will never return to this store and its exactly why I shop more and more and kohls. I've never had a problem returning anything there, and they surely don't give me an attitude like the one I received at tjmaxx.

Beaver Creek Crossing 1571 Beaver Creek Common Road Apex, N.C 270502 First of all I would like to say I'm the type that never complains. But since this this has been multiple occasions where an employee not sure her name but she's Indiana woman In her late 60s or so. I asked another employee if she was a manger or a staff, she stated she was just staff. So today I went shopping to my local tj max. I always go every other week and Spend hundreds of dollars I'm also a rewards member and as you can see from my account I spend my hard working money at these stores . Tj Maxx and Marshall's are my favorite stores. But today I felt like that might change. Every time I go to this particular store since it's the closest one near me. This woman seems to follow me around. And today I was in the makeup aisle and and this women kept going in circles the whole time I was there. She made me very uncomfortable and I just didn't feel like looking through the makeup any more. She accuse me of trying on the make up and stealing. So I then left and didn't get a chance to look and buy the things I wanted so I just had the few I could take to my shopping cart. I then went to the jewelry aisle And tryed on some jewelry with the help of another employee while she was helping me and telling me the sizes. The Indian women was very rude and replied what difference does it make. I was very angry because I knew the jewelry was very expensive. Throughout my whole shopping trip I felt humiliated uncomfortable very disappointed. This happens every time I go to this one particular Tj maxx store. And sometimes I decide not to shop here although I love shopping at tj maxx because of this lady. She is very rude and very disrespectful. Today I also witnesse her screaming at another customer. Since I never complained, I decided to do it today because of this employee I will sadly stop shopping at tj maxx. I hate that an employee had to make me uncomfortable to even come to my favorite store. Today I spend approximately $350 and every time I shop I spend hundreds of dollars. I'm asking the corporate office to please remove this employee because of her bad and rude customer service. And it is not a occasion where it has happened once. But multiple times. So I'm asking to please have this lady removed from this store. I will contact again to get the lady's full name. Thank you and hope you take my letter in to consideration.

I was making a return and purchasing items, when the cashier Lisa, scanned only 1 of my 3 items of my return. She then told me to swipe my card for a 23 dollar return, and quickly moved my other two return items to the back counter. I let her know that she didn't scan all my items, nevertheless she continued to tell me in a very loud tone to swipe my credit card. I refused and asked for someone else to complete the return. Lisa refused and demanded again that I swipe my card. Another store employee came to my assistance and explained to Lisa, that she did in fact not scan all of my three return items. Lisa went a step further to tell the other employee that she had return my money to me. I let the employee know that my credit card was never swiped at all. The other employee confirmed this and started the return process for me. The other nice employee named Demetria asked Lisa to put in her password for the register to open to complete the return. Lisa replied to her co-worker "I am not giving you my password! That's none of your business". Now the manager has arrived, and has asked Lisa as well for her password, to which Lisa refused and stated again that she completed my return transaction. The store manager Ms. Buckley told Lisa that she did NOT, because only one item was scanned and no money was returned to my credit card. The manager finally completed my purchase transaction and returned my full refund of $63 dollars NOT $23. The store manager Ms. Buckley and Demetria apologized to me, while Lisa asked to "go on break". Needless to say, TJMAXX please do not allow Lisa to work the cash register if she doesn't know how to do her job, lie to customers, become defiant with coworkers and management in front of customers. I will be back once Lisa is gone

While shopping shopping at the TJ Maxx in Gillette, NJ, I was checking out with several beauty items and a couple of handbags. My total was a little over $300. The sales person, African American young man, was checking me out when someone who I believe was a Supervisor, named Ida, came over and began to take over the order and asked me if I wanted to sign up for a TJ Maxx rewards credit card. Ida is a woman of about 40 years with an accent that may have been
Actin. I informed her that I did not wish to open a TJX rewards account and she persisted by telling me that there were no annual fees for the credit card and I, again, informed her that I did not want to sign up for the card. She asked me if I was sure and stated that that I would be saving over 30 dollars on my order and that I would receive a $10 coupon in the mail. I then told her again that I did not. She continued that I would have no fees and I asked her what the APR would be and she said that there was no APR. Surprised at this claim, I asked again was the APR would be and she said there are no fees and no APR. I was with my sister in law who specifically asked about interest. Ida then stated that there was no interest on the card. I was then convinced that I should get the card. Ida then quickly ran through the process of my applying for the card. She asked me to input my personal information in the key pad, which I did. I was issued a paper Temporary Shopping Pass. I read the pass and it clearly stated that the APR is 28.74%. I brought this to the attention of Ida who immediately attempted to tell me that she said that there were no fees. I reminded her that I asked about an APR specifically and she stated that she did not understand. I was very disappointed in the service that I received from Ida specifically and TJ Maxx in general as I have been shopping here since I was old enough to shop.
Ida violated the TJX code of conduct for employees to customers "Omitting information (or presenting incomplete information) in a way that is meant to mislead or misstate". I feel very much violated by Ida and will have to rethink shopping at TJ Maxx because of her dishonesty. Ida, in her quest to open as many accounts as she could, mislead me and may have done this to several other customers in this location.
I included a copy of my bill so you can have the information needed to verify my claim. I checked out at 2:56PM with a bill that totaled $314.50.

I ordered my clothes on 8/13 and promised free shipping 5-10 business days.
I have not received anything yet and todays date is 8/21. I just received shipping details and tracking information on 8/21. If I have to wait another 5-10 business days, I will not purchase anything from here again.

Order number: [protected]
Contact information: Jimmy I. [protected]
Thank you

I want to complain about one of the employees in your Manchester tjmaxx. The employees name is Lauren. First she dropped one of the watches we were going to buy. However that's not the problem because she said Srry in a different by saying i am a bad person. However, whenever we asked her for a discount since she dropped the watch she kind of threw the watch on the counter and showed attitude. Without even trying to have a conversation with the manager she just said my manager said we can't. I hope you guys will make better choices at picking your employees next time because we have been one of the rewards members for more than a year and we like shopping here but we don't your employees attitude from stopping us to come here. Thank you very much.

I have been a Rae Dunn collector for just about 1 year. In the Janiff store in Norfolk the workers help a certain lady named Lori S by holding items for her and telling her if certain pieces come in and giving her eye clues to where the item will be on the tank.

Another store is Greenbrier in Chesapeake and Little Creek in Norfolk where it has been witnessed more than once holding items for Karen R

I have seen children screaming and running around in the stores, playing in the toy department unsupervised, laying on dog beds on the floor for hours while there mothers wait for Rae Dunn - I do truly understand the complaints y'all do receive about it but something needs to change

If you change the hours of putting out Rae Dunn and just do a little at all different random times throughout the morning and evenings it would have a total different effect.

I also believe workers should not be able to help certain people and not others
Yes it may be just pottery to some but when you see the dirtiness of it truly it's not fair to others.