Tire Works Total Car Care
reviews and complaints

I went into tire works - pecos las vegas to get 4 new tires, since I couldn’t afford the $300 all at once for all 4 tires, I applied for the credit with snap fnance in the store. I was approved for approx. $1300. My intention was to only buy the tires, but the manager convinced me that I needed new brakes new rotors and a few other things plus two warranties for the same price. I assumed they knew what they were talking about, they are mechanics right? Before this day I had regular car check ups and never had any issues, in fact I had my breaks replaced a few years before going in to get my tires at tire works…. It took me 2 years to pay off the loan for what I could have paid in a few months if they had just sold me the tires. Here's the kicker - the manager who signed me up for credit (All before even looking at my car by the way) , told me that when snap finance calls me, to make sure I don’t tell them about the other items I have been charged, to only say it was for my tires alone. I thought this was weird, but at the time, I was told that it was important to have these things replaced and being a single income household, I couldn’t afford a break down in my car.
I hopped in to the shop several times during the two years because I was having trouble with air leaks in my tires, and a nail at one time. There was a small slit in one of tires which I was told was “no big deal”. (i was supposed to have a lifetime of service warranty)
This past december my tire light came on, I went in and had them look at the car. I was told my tires were perfect and there were no problems and that the sensor light was broken which they could replace for around $120. I chose not to purchase. I trusted they knew what they were talking about. I drove to san diego the next day, and got a flat on the way. I called tire works, they told me “you aren’t covered outside of vegas” (Nowhere on the warranty states this) I had to purchase 2 brand new tires in san diego because apparently my alignment was off, and my drive line or rotors are not in fact new, I doubt the brakes were even done either!
I have filed a complaint with the bbb, contacted local media, snap finance, and my next step is to contact an attorney.
I think you should know what this company does, there are 100’s of complaints all over the internet in regards to this company. They do not email you back when contacted/, jasmine tells me she is unable to communiate via email - and she told me this via email! I wnt a paper trail of all conversations, I will be trying to get reimbursed for everything I have paid them. My car is falling apart because of their failure to do correct diagnostics. Stay away from this place!

They are horrible business people. They treat their employees like ### and lie under oath when they get caught. They charge way too much, why else does the owne have 10 carat diamonds. They have been sued more times then I can mention. They are horrible.

Use your money at a good ol american company..

I purchased four Bridgestone tire from 9 North Tire, Inc for my 2007 Honda Odyssey. I have paper work on tire rotation and balancing and wheel alignment (from both Honda dealer and 9 North Tire). It has a 65K tire warranty. I am at 24.5K and the tire is out of thread and Honda says i need new tire. I went to 9 North Tires to inform them for a pro-rate refund and supply with new tires. They say, i need to purchase new tires, they will send the old tires to Birdgestone for refund with my maintenance record for Honda Carland and 9 North Tires. If Bridgestone pays then he will refund this. I want more education and need to talk to Bridgestone sales person directly with Tel # .
Please help with tel, share your experience with Odyssey in general. My email is [protected]@yahoo.com What are my options

I called before I came to make sure they were not busy. They said to bring the vehicle right over. I have been sitting here for almost an hour and my vehicle has not even gone back yet. I asked what was going on and they said there was others in front of me. I told them they should of told me it would take a long time. I had a free oil change coupon. Now I know why those who came after me are being serviced first. I will never come here again.

Tire Works AKA Morpheus Investments, LLC. is a scam of a company! Jeff and Roshie Weightman are the owners of this company. I have never seen such a company with so many problems and issues. The amount of scandals that goes on in this company is ridiculous! I work in the automotive industry and have for a number of years and have never seen a company that SCREWS the CUSTOMER! TO CONSUMERS, NEVER EVER TAKE YOUR VEHICLE THERE FOR SERVICE.
1. I have seen the history of former/current customers in their so called database and WOW. How can you charge a customer with a "Buick" almost $4, 000 to replace his exhaust system? It doesn't cost that much to get a PERFORMANCE EXHAUST SYSTEM! LABOR WAS ABOUT 20 HOURS WORTH OF LABOR CHARGES. DOES IT REALLY TAKE 20 HOURS TO REPLACE EXHAUST? GOOD THING I REMEMBERED THE CUSTOMER'S NAME SO I CAN HELP THIS CUSTOMER FILE A LAWSUIT, WHICH IS BEING FILED WITH THE DISTRICT ATTORNEY IN LAS VEGAS. WAIT, YOU'LL HEAR ALL ABOUT IT SOON!
2. FREE OIL CHANGES!?!?! YEAH RIGHT, MAKE SURE YOU CHECK TO SEE IF THEY REPLACED YOUR FILTER/AND OR OIL! THEY PROBABLY DROVE YOUR CAR IN AND LIFTED IT UP AND DID NOTHING! TRUST ME, I'VE SEEN IT HAPPEN AT 5 LOCATIONS!
3. THEY TREAT THEIR EMPLOYEES LIKE SLAVES! A TYPICAL EMPLOYEE WORKS OVER 70 HOURS A WEEK! 6 DAYS A WEEK, 12 HOUR SHIFTS! RIDICULOUS! I CAN'T WAIT TILL MY MEETING WITH THE D.A.!
4. DON'T BUY! THEY NEVER HONOR THEIR WARRANTIES! TPP (TIRE PROTECTION PLAN) WHAT A BUNCH OF CRAP! TO CONSUMERS: IF YOU HAVE A NAIL IN YOUR SIDEWALL OF YOUR TIRE, WHICH THE RMA (RUBBER MANUFACTURER'S ASSOCIATION), BRIDGESTONE, GOODYEAR, MICHELIN, KUMHO, YOKOHAMA, ETC. DEEMS THE TIRE UNREPAIRABLE AND UNSAFE. TIRE WORKS WILL STILL FIX IT NO MATTER WHAT.
5. THEY LIE AND CHEAT! THEY PAY A SALARY OF $450/WEEK TO MECHANICS, AND $550/WEEK TO SALESPEOPLE(MANAGERS) TO WORK 70 + HOUR WORK WEEKS?!?!?! SOUNDS LIKE LESS THAN MINIMUM WAGE TO ME. WHICH I HAVE SEVERAL MEETINGS WITH COMMISSIONERS OF THE LABOR BOARD SOON.
6. INSIDE INFORMATION...(SALES PRACTICES) IF A CUSTOMER COMES IN WITH A MAJOR PROBLEM, MGR IS ALL SMILES (WE CAN GOUGE THIS PERSON) TELL THEM THIS IS WHAT IS WRONG WITH THE CAR (EVEN THOUGH ITS NOT) WE CAN GOOD MONEY ON THIS CUSTOMER! HOW ABOUT WE CHARGE TO PUT THIS PART ON AND DON'T REALLY DO IT. WE SAVE TIME AND MONEY! YIPEE! WOW, THAT'S GREAT SERVICE DON'T YA THINK?
7. KEEP IN MIND FOLKS, THIS IS 2010! REAL RECENT NEWS! BECAUSE OF ALL THE MEDIA IN THE NEWS LAST YEAR( 2009) MY CHANNEL 13 WAS RIGHT ON TARGET AND SHOULD KEEP THE PRESSURE ON TO SHUT TIRE WORKS DOWN!
8. LAST ADVISE TO PEEPS THAT READ THIS! MAKE SURE YOU DIDN'T BUY GEOSTAR AND MILESTAR BRAND TIRES. THEY ARE MADE FROM THE CHEAPEST RUBBER FROM CHINA. I.E. COST OF A TIRE ($35.00)/TIRE. THEY'LL MARK IT UP TO $60 - $80/TIRE. GOOD PROFIT MARGINS IF YOU ASK ME. I COULD GO ON AND ON. YOU'LL HEAR ABOUT IT AGAIN ON FOX5 AND CHANNEL 13 NEWS. THEY ARE DOING QUITE A BIT OF ADVERTISING ON FOX5 AND SOON THEY WILL FIND OUT THAT THEY ARE GOING TO AIR SCAMS OF TIRE WORKS SOON!

On 3-31-07 I purchased 4 brand new tires for my car and purchased the Protection Plan Warranty Tire Works was selling totaling $914.81. This warranty states if I have a "road hazard (such as cut, puncture, snag or impact break) Tire Works, at it's option, will either repair at no charge, or if not repairable, replace the failed tire with a new (same) tire or comparable tire, or refund the original purchase price of the tire only." On 2-18-09 my tire was low so my husband aired it up with his air compressor and took the car to Tire Works. Mike Deaver (the store manager) said that their was a nail in the tire and they can patch it (no charge) but the patch won't hold. He said the tire is unrepairable and we need a new tire. He then proceeded to say that we would have to pay for the tire and the warranty won't cover it because he says we neglected the tire. He says their are burn marks on the tire indicating we drove it while it was flat. This is a false statement. Then he proceeded to tell my husband that all 4 tires look rough and we just need to buy a whole new set of tires. He said he would give us a good deal on a new set for $700. I get all my regular service (oil changes, tire rotation, etc.) done at Desert Nissan and had them fax over my last service. October 18th of 2008 I had the car serviced and Nissan stated all 4 tires were in good condition. Since October 18th as of today 2-20-09 there have only been about 2, 000 miles put on the car. After arguing with Mike about this warranty he told me I could call the Corporate Office. He gave me the number [protected]. I called and spoke with Heather. She apologized for the way Mike treated us and said she would call him and see what's going on and call us back. She called me back shortly after this and said the same thing Mike said. She said they would not warranty the tire. I asked for a refund since they were going to honor the warranty. She told me that they patched my tire for free. She told me I could take it to another Tire Works location. I asked her if the other location would have to go thru her as well and she said yes and she said they are not going to honor the warranty. Tire Works is lying about this tire. We have NEVER driven this car while the tire was flat. My husband has an air compressor in our garage and he airs our tires up all the time. Tire Works is trying to scam us out of more money by trying to get us to purchase more tires. Mike also informed my husband that the tires I purchased from them in 2007 have been discontinued.