The complaint has been investigated and
resolved to the customer's satisfactionResolved Tire Works — No Hassle Road Hazard Replacement Plan
resolved to the customer's satisfaction
On 3-31-07 I purchased 4 brand new tires for my car and purchased the Protection Plan Warranty Tire Works was selling totaling $914.81. This warranty states if I have a "road hazard (such as cut, puncture, snag or impact break) Tire Works, at it's option, will either repair at no charge, or if not repairable, replace the failed tire with a new (same) tire or comparable tire, or refund the original purchase price of the tire only." On 2-18-09 my tire was low so my husband aired it up with his air compressor and took the car to Tire Works. Mike Deaver (the store manager) said that their was a nail in the tire and they can patch it (no charge) but the patch won't hold. He said the tire is unrepairable and we need a new tire. He then proceeded to say that we would have to pay for the tire and the warranty won't cover it because he says we neglected the tire. He says their are burn marks on the tire indicating we drove it while it was flat. This is a false statement. Then he proceeded to tell my husband that all 4 tires look rough and we just need to buy a whole new set of tires. He said he would give us a good deal on a new set for $700. I get all my regular service (oil changes, tire rotation, etc.) done at Desert Nissan and had them fax over my last service. October 18th of 2008 I had the car serviced and Nissan stated all 4 tires were in good condition. Since October 18th as of today 2-20-09 there have only been about 2, 000 miles put on the car. After arguing with Mike about this warranty he told me I could call the Corporate Office. He gave me the number [protected]. I called and spoke with Heather. She apologized for the way Mike treated us and said she would call him and see what's going on and call us back. She called me back shortly after this and said the same thing Mike said. She said they would not warranty the tire. I asked for a refund since they were going to honor the warranty. She told me that they patched my tire for free. She told me I could take it to another Tire Works location. I asked her if the other location would have to go thru her as well and she said yes and she said they are not going to honor the warranty. Tire Works is lying about this tire. We have NEVER driven this car while the tire was flat. My husband has an air compressor in our garage and he airs our tires up all the time. Tire Works is trying to scam us out of more money by trying to get us to purchase more tires. Mike also informed my husband that the tires I purchased from them in 2007 have been discontinued.