Tire Works Total Car Care review: Tire ( 4 comments)

The car was towed in by AAA. My daughter had a blow out on the freeway and the AAA driver felt best not to change the tire on the soft shoulder of the road. Went to Tire works where they told her she needed a new tire. I had been on the phone with her throughout this ordeal. I instructed her to tell them to put on the spare and I would take care of the tires on my day off. Next phone call the manager Charlie Meredith told her she needed a new tire. I told her there is a full spare in the trunk. He said, they only sell new tires and couldn't change the tire. They told her a donut would only be good for 50 miles I told her again there is a full spare in the trunk. I didn't hear right back from her so I called and they had sold her a new tire. I asked to speak to the manager, Charlie Meredith, he said, they are there to sell new tires. Good he sold a tire today! He said, it was coming from another store and it was on its way if I wanted to pay a restocking fee and driver time he would stop it. He said, they don't do tire repairs. I asked him if he looked in the trunk and he said, NO. They put on the tire that has been discontinued for over a year 235/50R17 Bridge Stone Potenza G019 Grid $235.00. I even called Bridge Stone and he didn't even think that tire was in inventory anymore. The next day I took the car in to Costco and had them take that tire off and put my full size spare on, No problem. I went into the shop and spoke personally to Charlie he said, it is 100% non refundable because she drove on it. They talked her into a new tire because they made her fell unsafe driving on a donut and said, your going to need a new tire anyway. He said, he would credit me $63.00 if I would buy three more new tires from him. The tire was driven on less 40 miles. I went to Costco and purchased four new Michelin's for the car. There were Michelin's on before and I didn't want a Bridge Stone on the car. I was also told the Bridge Stone didn't have the same drive pattern. I am still fuming over this. I now have a $235.00 tire in my garage that we didn't want in the first place. Tire works just refused to put on the full size spare tire, in the trunk of the car. They only sell new tires, really? I called their customer service and spoke with Danielle, controller and she was just a defensive saying she slide her card through at that point non-fund able. They don't accept returns. I still feel to this day they should give a full refund.