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Tire Kingdom

Tire Kingdom review: Service

D
Author of the review
5:13 pm UTC

On July 27th I bought my 2017 Dodge Ram to tire Kingdom on Hwy 200 in Ocala to have my tires replaced ( they didnt have them in stock so I had to return a week later) At that time TK told me they did an inspection and told me that I needed new brakes and rotors, and they gave me a quote of $596.41- to have the brakes replaced. At that time I declined the brake work, On August 7th 2019 I returned to TK to have tires put on my 2017 Ram. I explained I wanted to do the brakes but I wanted heavy duty brakes for possibly towing a 5th wheel in the future. Tire Kingdom employee called and gave me a quote including new rotors, and life time heavy duty brakes. Tire Kingdom also said that my shocks and struts were bad and needed replacing.I gave the go a head on the brakes and passed on the shocks and struts. About the beginning of September I noticed the brakes making a loud squeaking noise. The noise continued so I went back to TK and told the employeethe brakes were squeaking-they said that was normal that the pads had to get worn in and to give it time. The squeaking continued so before I took the truck back to tire kingdom I took the truck to 2 ase mechanics to check the brakes and they both said that "cheap pads" were put on and I should go back to Tire Kingdom. November 7th I took the truck back to tire kingdom-told them at tire kingdom that the squeaking continued and seemed to get louder. THIS TIME they told me the squeaking breaks were due to faulty shocks. Tim said that they told us the truck needed shocks (and gave us a quote of almost $1000) (2 ase certified mechanics AND the DODGE dealership said the shocks were good and didnt need replacing) and because of that the truck was putting more weight on the brakes causing the brakes to squeak. I left because at this point I knew I had been taken-AGAIN In December I made an appointment to return to have the brakes looked at but became ill and was unable to get back there. I finally went back a few weeks ago and explained to to Tim that the problem with the brakes continued. TIm then said "We told you that you needed new shocks and your killing the brakes." I then told him that I brought it to the DODGE DEALER and they said the shocks are fine, there is nothing wrong with them-Tim responded with"Of course the dealer doesn't want anything to be wrong with there vehicles" . I then stated that $1839 later and 6 months later my brakes were still squeaking an I had lost my patience, and wanted it fixed correctly and the pads changed. (FYI-I didn't do ANY towing as planned because the purchase of my 5th wheel fell through) Tim made an appointment for me to bring in my truck to have the pads changed BUT I HAD TO PAY FOR LABOR= approx $300. This is unacceptable, the brakes were never done correctly from the beginning. If I needed "SHOCKS AND STRUTS" why didnt they put that on the first quote when they inspected the truck on 7/27/19?
Why should I have to pay for labor 6 months later when I complained about the brakes from day one?

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