Tire Kingdom review: brakes / one specific worker

I went to this store about 2 months ago because my brakes were making sounds. I have a leased car and they told me they had to order the brakes from the dealer so I waited one day and I took the car in again and they were changed. Today I took in the car again to this same store because the brakes are making a weird noise. When I'm telling Jorge (the person who was helping me) why I was there an incredibly rude store manager whose name is Alex Palomino jumped in my conversation and screamed to the whole store with an attitude ("that's because you got the cheapest type of brakes, of course that's going to happen"). This is your store manager?! Unbelievable. He lacks social skills and manners overall. I went on to tell him I was NEVER told initially on my first visit that the brakes being order at the dealer by this store where the cheapest ones and that anyway I wouldn't be able to afford the most expensive ones and he just walked away rudely and left me talking to myself. I don't understand how a company that's been around for so long has this incompetent rude kid as a manager. For me to be able to pay for this service it's a sacrifice and to have him scream that I'm cheap to the whole store that's just low and degrading. I am a 55 year disabled woman going through a lot and this just hurt me. I really hope you look at this and take some type of action because this guy can not be treating people this way and expecting to get away with it.

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