Timberland review: Soles disintegrate and crack 55

To: Chrome01: I just got my replacement boots from Timberland today. They found that my boots were defective and replaced them at no charge. Call [protected] and select option 5. They will give you a return authorization number and the address to mail them to. After you send your boots back you can call the warranty center for an update at [protected].

Thanks everyone for the feed back about timberland boots, my boots are now defected i just need to know where i can send them back or get a refund i only had my boots for 2 months and both pair are not waterproof anymore. Yeah i do construction work to, but jeepers creepers, boots shouldnt only last two months. Can anybody help me!

I have owned around 6 pair of Timerland Pro boots and every pair has lasted around a year. I wear out the soles because i work between 12 to 18 hrs a day. i found a really light and comfortable pair called Titans. They were taller and added more angle support. Unfortunately after 6 months i am experiencing the same problems everybody else is they leak and the soles were they bend have cracked all the way across. Also these boots have a softer sole so i figured they would wear faster but i never thought they would crack. Timberlands "work boots" so they call them are junk and a waste of money. I paid 180 bucks for these and i am severly disappointed. I am going to send them back. I already know their qaulity is poor now lets see how their customer support is.

I'm a commercial electrician and I have purchased 2 pairs of Timberland Pro boots. They are pretty nice at first but the soles are complete garbage. The first pair split all the way across right about where the ball of the foot is, I thought it was a fluke and the boots were decent other than that so I bought a second pair. This time it was the Steel Trax 6-Inch Boot, not a cheap pair at about $150. I noticed that it had a different sole than my old model, which had a flatter sole. These have a rounded section wight where my old ones split and I hoped that they had addressed the problem. Unfortunately, that's right where they split, again. The sole is also shedding several layers of rubber, seems it is not one solid piece. I don't know if it's a material problem or a problem with the process they use, but I will NEVER buy another timberland boot for work. There are times where I really flex my boots, like when I kneel down and keep the front of my foot flat on the floor, but I thing that any pair of WORK boots costing over $100 should stand up to such use. Timberland "Pro" is all hype and no performance, the uppers are fine but the sole will wear out before a year is up with real use.

Hey all, sure glad I found this site. Thank you for your great posts. I have a pair of Tiimberland Pros that are deteriorating at an alarming rate. The sole of only one boot is falling apart, but well before it should. These are obviously inferior-quality boots, and I hope to get Timberland to replace them, although I'm not holding my breath.

My background is as an electrician (20 years in the US Navy, 5 years Merchant Marine, and now 3 years with the railroad). Ships take their toll on boots faster than any other environment I've worked in, and the best brand I've found is from Australia. They're called Oliver, and if I could afford to get them shipped to my house, I would.

At any rate, these Timberland boots suck and if they won't replace them, this will be the last pair of Timberlands I wear.

Does anyone have any suggestions for American-made boots that are worth the money?

I have to agree with everyone else. I have gotten about 6 months out of both pair of mine. The first pair was replaced by the local retailer at the 6 month mark and now that replacement pair has cracked across the natural bend area just like the first pair. I had much better luck with my first non water proof pair. They lasted 2 years. very disappointing.

I have had similar experience, [protected]) with Timberland 6" workboot ( Style # 24097). The first pair the sole became almost gooey and fell apart. To their credit they replaced that pair of boots. The new soles seemed a little harder. Those soles eventually, (after 1 yr.) disintegrated. I also am a little stubborn / slow-learner but I bought another pair May 2011, ( what I do like about this boot is it is very comfortable right out of the box ; but I can't afford to buy new ones every 9 mos). By December of the same year ( what, 8, 9 months?), the soles are cracked at that natural bend point like when you're down on your knees & then get up. The leather has not lasted very well either. It's got that "acid etched" look, ( I'm not religeous about cream but did bathe them in Obenauf's "Heavy Duty LP leather preservative" which, by the way, is supposed to be the best. It is very rich in bee's wax; it just feels like good stuff. I'm not that hard on boots. I'm on the farm only 1/4 of my time the rest I'm in office & wharehouse. I had a pair of Georgia boots that lasted me 7 years. I'm either going back to them or try Chippewa, (made in USA I'm not sure about the Georgia).

Update: I finally got smart and switched to Georgia Boot, I have used them for a year now, and they are holding up very very well; I'm never going back to that Timberland crap - I feel like an idiot for buying more than 2 pairs, after they kept falling apart time and time again after only a few months - But NO MORE ! Georgia Boots are rock solid, goodbye TimberCrap...

Update: Okay 2nd pair of Classic 8" "waterproof" boots now letting in water. Timberland suggest I try another model boot (more expensive) and maybe they will actually be waterproof. I returned the boots and now im waiting to hear from them so I can select my new model and pay the difference in price. Since im paying to return all these boots, be nice if THEY paid the price difference but I don't want to push my luck.

My review on the Timberland Website never got posted. Hmmmm... I wonder why. These boots are about 3 years old. Only worn about 6 times, stored indoors. The big brown chunk is the piece of the sole that has fallen off of the heel. The second photo shows cracks that go all the way through to the uppers. The third photo shows the heel of the other shoe.

Update: At least they are standing behind their product. They sent me a new pair of boots. So far no water seepage yeah!

I had the same problems with my Pro steel toe boots, wore them three times, very light use, and the soles started to delaminate. The heels actually had chunks missing! I sent to Timberland and they found them to be defective and are shipping new boots back. Let's just hope the problem stops.

I dont know whats going on but I bought a pair of the Classic 8" "waterproof" boots. Just wore them for the 1st time after the NJ snow storm and ending up with wet socks. I bought a pair in 1978 that lasted me ab0ut 20 yrs. Anyway, I returned them to TImberland for their quality inspection. Hoping to get a new pair in exchange.

Strongly agreed.

I bought not 1, 2, but 3 pairs thinking that 'it had to be a mistake' ... (Over the coarse of a year), $100-$120 per pair depending.

Sadly, all three pairs look identical to the pictures you provided within less than 6 months !

In addition, the center of the soles split / cracked in half (from side to side) at the flexpoint / center of boot. Needless to say, they are no longer water resistant ! I assume this is caused by ladder rungs, as I do climb ladders, but not every day.

In response to JerseyGuy46, I did not abuse my boots and they also look like I "walked through sulfuric acid", these boots are not durable at all.

These boots are comfortable, but don't expect durability !

Yes unfortunately I don't know if the Timberland quality is not there anymore. I had a similar problem with a pair of regular shoes, three months after purchase, the soles came out after very light use. And they were 100% legitimate bought in Reagent St, London. I was very disappointed

Imagine Timberland shoes I bought in States in the 90's, are still in excellent condition despite heavy use.