Menu
Tim Hortons Customer Service Phone, Email, Contacts

Tim Hortons
reviews & complaints

www.timhortons.com
www.timhortons.com

Learn how the rating is calculated

1.2 3014 Reviews

Tim Hortons Complaints Summary

108 Resolved
2902 Unresolved
Our verdict: If considering services from Tim Hortons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Tim Hortons has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Tim Hortons. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Tim Hortons reviews & complaints 3014

Filter reviews by rating
5
0 review
4
1 review
3
0 review
2
1 review
1
2 reviews
Sort by:

Newest Tim Hortons reviews & complaints

ComplaintsBoard
M
8:10 am EDT

Tim Hortons unethical behaviour

this location the woman (or should I say child) who worked the window was very rude, disrespectful, and immature. I ordered my food when I got the window there were people in front pulled to the side already waiting to get their food brought to them. so when I paid and got my coffee she asked me to move forward I said no there is people waiting there she looked around the corner where I couldn't see the other side of the building and said no there isn't. no one was behind me so by the time I said no why should I move the other co worker already brought my food to the window. so I said to her why would you make me move for 2 seconds when the food is ready right away and she almost threw my food in my face (1 mistake). then she started yelling at me saying why are you mad for? why are you mad. (2 mistake). im sorry I've worked customer service for over 10 years and I do not appreciate being yelled at, especially first thing in the morning. very horrible experience I go to this Tim Horton's almost every day since its on my way to work and this time was so ridiculous that I do not even want to go to Tim Horton's anymore if this is how they run it. when I called the supervisor at the location even she gave a stink attitude and when I told her what happened all she said was ok... im sorry sounds like to me she is okay with what happened. so if these are the people you are ok with running your stores im sorry I will be switching to McDonalds or somewhere else where I will be appreciated as not only a customer but a human being. this experience ruined my whole day! not impressed at al! I expect something in return for this!

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
T
12:15 pm EDT

Tim Hortons employees

The employees are so [censored] and rude to me and others. I went to get a coffee one morning and I drove up to the window, I went to give my money and the lady made fun of my hair. I just got it done too so then I looked at my coffee and their was [censored] inside of my coffee. So I told them their was [censored] in my coffee and I wanted a new one so they took it, got me a new one and then I looked inside and my goodness I found some white marker thing. I don't thing I can go to that store anymore with those people.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
A
11:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons coffee

I have been going to the same store for a while now. I get 3 large triple triple and 1 medium double double. For the past 3 weeks if not longer the coffees are horrible. We need to add sugar because there isn't any or they don't stir, and burnt coffee is almost every morning. I spend alot of money at Tim Hortons however it just seems to be going down hill. I have complained before and heard nothing back. Thank you

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
W
1:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons restaurant warrington

I decided yesterday that I would take my mum for breakfast at the Warrington Tim Horton.
It was 9:30am.
The restaurant was absolutely filthy.
The floor was sticky and the piping around the edge of the faux leather seating was encrusted with food!
The high chairs were very dirty with dried on food.
The toilets were even worse ( I went over to Debenhams toilets in the end!)
There was stale urine all over the back of the seat and floor and the mirror was covered in dirt and it smelled.
When the restaurant first opened it was lovely and shiny and clean but it looks as though it's nevee been cleaned properly since!
I did mention the toilets to the girl at the counter who just shrugged and said "ok"
I will not be returning.
Mrs S Bennett

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
L
3:52 pm EDT

Tim Hortons the frozen hot chocolate machine

I have currently stopped at the Tim Hortons I believe on Main st in Troy at least twice every week for the last 3/4 weeks on second shift and have been told the machine is down every time. I find it hard to believe that such a profitable machine would be left down for such a long time. I cannot say I will be back in there on second as some of there mannerisms are atrocious. The ladies on First shift early morning are a delight though

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
L
9:05 am EDT

Tim Hortons mocha

This is the 3rd time I order a mocha through the driverthu and I get it and leave. I continue on to the trip to realize they didn't give me a mocha. They give me a coffee. I can't drink an entire coffee for medical purposes. This location is in rockland on the old 17. It's really inconvenient as I keep having to find another tim Hortons and get another one. I have 2 kids with me most of the time and It wastes a lot of time. I'm just annoyed of getting the wrong coffee all the time.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
M
11:24 am EDT

Tim Hortons the service

I went to tim horton's on kalar rd in niagara falls ontario and there wasn't anyone in the drive through and I waited at the speaker for a bit till someone got on to serve me. The guy says do you want something, wow really i'm sitting at your speaker of course I want something! Very rude and I left. I would rather drive an extra minute and go to tim horton's on mcleod behind the petro canada then ever go back to rude ppl... It just opened, you would think they would be extra happy to build clientele. Rude rude rude!

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
A
8:19 pm EDT

Tim Hortons service and drink

My wife and two young daughters went into the Tim Horton #102635, in the Oshawa Centre Mall. There was two line ups so we went I to the line on the right where there was a young middle eastern girl. As it was our turn the girl left our register without commincation and starting cashing out at the left register. As both girls were now at the other register they started to laugh and said out loud is there two line ups.
The other white young girl came over from her register and while laughing said to us has anyone served you yet? My wife said actually no, is not supposed to be two line up? With out answering my wife she said what can I get you. Trying to avoid a confrontation my wife just told her the order.
After waiting 20 minutes for our order and watching the same girls laughing and snickering we finally asked the young white girl that if the three drinks that were sinking up on a side counter far away from was ours for no one was talking to us, as well we were watching other orders being handed over these that came in well after ours. Then the same girl replied oh I think so.
As she was walking away from us I said to her "What is that on top of the ice cap cup"
She pardon. So I repeated my statement.
She look back at the other girl and whispered and started to laugh. And wouldn't answer me.
I repeated it again, and all she can say was " I don't know while trying not to laugh.
There some kind of clear off brown colored liquid substance on my cup and for a chocolate drink that have ordered many many times before and this never there before.
Finally I said flat out refund my order. The girl said what, your whole order. I said yes the whole order. While tryi g not laugh she walked over to the supervisor (Linda) to have her come over to speak to me .
Linda asked me how can I help you, I explained to her i want my whole order refunded. Linda proceeded to refund my order as I was explaining to her what happen ed. Linda then stopped the refund to come out to the side to let me finish my account of what happened. Linda then proceeded to explain to me that she just a staff member walk out on them and the middle eastern girl was her baker. Linda kept apologizing over and over again. I explained to Linda I understand these things happen but I've been in retail for about 20 years and these two girls were going on laughing for no reasons and not once did they apologize for this there action. I explained to Linda this is very embarrassing for me and my family to have them treat us like this with two line up of customers. The whole time I was talking to Linda the middle eastern girl was standing right beside her listening to this conversation and still she did not offer up an apology.
We then went back to the revister to finish the refund. My family and I left and as we were walking out we notice the Linda actually charged us for the order again rather than a refund. So we went back once again to get a double refund.
Other than repeated apologies all that Linda offered us was a free coffee card.
This type of service is completely astounding and unacceptable, if these girls were short team members then they should have closed one register and has one girl on cash, one girl running the back and the other girl running for drinks and mid-shop along with frobr shop assisting. From this experience I will not be making a trip that my family make once a week from Scarborough to Oshawa Centre for a change of scenery furthermore I will be informing the Mall Manager as to the poor service that is happening in there mall, especially at there main entrance and directly across from a competitor like McDonald's.
I will apologies for using physical descriptions for the young girls but I would have used there names but either I could not see there name tags or they were not wearing them.
I look forward to hearing from a representative as soon as possible.
Sincerely Allan MacArthur.
[protected]@hotmail.ca

Read full review of Tim Hortons
View 0 more photos
Hide full review
ComplaintsBoard
M
12:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons tim hortons ordering app

Hello Customer Service:

Yesterday, August 3, 2018, I downloaded the Tim Hortons App on my mobile phone and added my credit card number.

I wanted to explore the app. While I was exploring the App and learning how to place an order, by mistake an order was placed. I wanted to cancel the order immediately, but could not found this option. The App took money from my credit card.

When this incident took place, I was at home; therefore, I was unable to go to the location and pick the order.

In the light of the aforementioned situation, I urge you to please make the refund of the money to my account since this was an innocent mistake and the App did not offer me an opportunity to cancel the order.

Order details:
$5.85
Location: 3090 Danforth Avenue.
Order date: August 3, 2018
Time: 7:36 PM
My name: Khan
My Credit Card No: Last 4 digits 4834
My email: [protected]@gmail.com
My mobile number: 416-XXX-8799

Read full review of Tim Hortons
Update by Muzafkan
Aug 04, 2018 12:19 pm EDT

I am waiting for the reply from the head office.

Update by Muzafkan
Aug 04, 2018 12:18 pm EDT

waiting for decision

Hide full review
ComplaintsBoard
L
9:14 pm EDT

Tim Hortons cleanliness, lack of management and overall customer service at nanton, alberta branch.

I love Tim Hortons and was so excited when I heard one was being built in our town of Nanton. I've been forgiving and thinking that eventually service will improve over the 7 month period. However, tonights visit at 7pm was the last straw. The garbage cans outside were not only overflowing but garbage was being piled on top of the garbage outside the bins and when wind picks up it sends it flying everywhere. Inside there was not one clean table and stacks of dirty dishes were piled on a few tables and onto the garbage cans. The washroom was filthy. I don't think that it had been cleaned since the night before. I opted not to use it to even wash my hands, yes it was that bad. There was no management in the building from what I could see. There were 9 staff out front and all but 1 was in training. It took 20 minutes for the only sandwich maker to build a bacon grilled cheese melt. I can't entirely blame him as he had no help. The fellow in front of us requested 2 ice caps which took 15 minutes for him to receive and he gave up on trying to order anything else as most things they were out of. Some of the staff were working but others were chatting. The entire visit was nothing short of disgraceful. Although Tim Hortons relies alot on those passing through town for business there are many in town who would be interested in spending money there but won't because of the above described situation. The Facebook Rant and Rave for Nanton is filled with negative comments regarding the local Tim Hortons and more and more people have stated they will no longer visit there so it is apparent that this is not an isolated incident. Please do something as I don't think this outlet will do as well as it could if you do not. Thanks.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
D
12:59 am EDT

Tim Hortons all day breakfast (false advertisement)

Not like it matters when you complain tim horton's does nothing typical. First take your false advertisement down that you sell breakfast all day [censored]. My friend in sparwood bc went to the drive thru at 11:00pm and i'm the witness he asked for a farmers sausage on a biscuit not sure something like that but the employee said to him twice that they were cleaning the machine, more like laziness. Good all them foreigners you hire are gonna kill tim horton's can see it there not busy no more. We will promote for a mcdonald's they have better stuff. Your company is a joke false advertisement my buddy deserves vouchers not a stupid reply saying sorry we take this matter seriously, whatever that's a laugh. #boycott #tim #hortons. If you were smart you would get rid of them filthy people.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
B
10:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons wrong order at the window

We ordered three meals - a sandwich, a wrap and a chilli. When we left we were missing wedges for both meals and a bun with the chilli. After we turned our vehicle around and returned to the window the woman who took our order (who was also difficult to understand) proceeded to argue with us and tell us that we ordered our meal wrong, rather than try to be helpful and assist us in correcting the issue. We were not even given the opportunity to order additional food to correct our order. We were also not offered a receipt at the time of our ordering. We will not be returning

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
E
8:15 pm EDT

Tim Hortons too much smoke and bad customer service.

I went with my family to enjoy some coffees and hot chocolates for the little ones at Appleby/Dundas location, when we noticed a lot of smoke and the smell of burning. I approached one of the workers and asked him if something was burning? He told me it was the machine they use to do the sandwich paninis, "it's always smoking ", so he told his manager and he said with a rude tone" it's always like that" then he turned to he's partner and said " really, what kind of person brings his kids to Tim Horton's to eat dinner!" I was really upset to hear this remark, specially when I'm with my family and it's my daughter's birthday. All of our clothing smell like smoke. Never have received this kind of service from anywhere.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
A
6:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons main entrance doors not operating properly

As a daily user of this store I find it difficult to see why this has not been fixed. Since Sept of 2017 or about the time this store was upgraded the main entrance door remains open for about 20 seconds every time it is opened. If the above switch is on auto it closes properly but the wheelchair timer does not work. So they switch it to on so that the wheelchair persons have access. Anyway two wrongs don't do it right. Over the winter there were times that it was uncomfortably cool with the door needlessly open. I brought it up numerous times with the franchise owners son, the Manager (Pam) and most of the other daytime supervisors.
This is Aug 1st and it is still going on: and the flies are coming in needlessly. I believe the auto circuit is not properly wired up or some other part of the hookup I also tried to show the maintenance person but he didn't understand either. I compared other Tim Horton locations in Mb SK AB and they worked as designed. Sorry I didn't go to another location in Vernon.

Thank You [protected]@telus.net

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
T
4:09 pm EDT

Tim Hortons dirty store

On August 1, 2018 at approximately 645 am I went to the Tim Hortons located in the Vancouver International Airport on the second level near CBSA. I work at the airport and frequent this Tim Hortons. On this day there were several flies behind the counter area and in the food display case. This is not the first time this has occurred. But that is not what completely disgusted and will keep me from going to that location in the future. I'm not sure the name of the worker, but she is pregnant. She took a knife and used it to move a latch below the monitors displaying the food for sale in order to turn to the screen on. She then put that knife back on the counter where sandwiches are made and another girl used that knife to prepare food. I was called up by the pregnant girl to give my order. I confronted her about using the knife to adjust the monitor and then placing it on the counter to be used on food. She just stared at me and in another language said something. Then I said I didn't want to order anything because that was disgusting. I can't believe she didn't care that she did that and it makes me wonder what other things she/the workers have done that I haven't seen. I went to Starbucks instead. I will not go to that Tim's again. I hope that individual is at least counseled on the importance of hygiene and the store is cleaned of the flies. Thank you for your time.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
L
7:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons employees - bad attitude

Rude attitude from the morning crew at the 1406 Prince of Wales Dr, Ottawa, ON K2C 1N6 Tim Hortons.

Went in Monday morning this July 30th 2018 and was asked to repeat my order not twice but three times because the girl serving me couldn't hear, which surprises me because I wasn't speaking any quieter than I usually do, and people never have trouble hearing me. Then when discernably frustrated on the third repetition, the lovely girl replied "is that it, sweety?". I'm a thirty year old lawyer and to be called "sweety" by a snarky and rude teenager was beyond rude.

Then again this morning, I usually ask for cream and milk alongside my usual order and today (Wednesday August 1st 2-8) the young man snarkily remarked that I should just order the coffee ready made instead of asking for fixings on the side. As if it were any of his business how I take my order! I go to Tims because I like the coffee and I expect good service (i.e. being able to order my coffee the way I like it!) without being questioned about how I like my coffee! As if! Since when do employees question customer orders?

The morning staff at this location are in serious need of an attitude check. Not surprisingly it never looks like there's a manager on site to supervise!

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
J
6:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons repeated incorrect order

It has to be at least 10 times over the last 6 months I have received coffee when I clearly ask for your excellent steeped hot tea. I stop at various locations EVERY DAY on my way to work, I'd say thats a good customer. The main location I stop is at Delaware & Sheridan Dr in Tonawanda NY 14150. They are always apologetic, friendly and give me a free tea the next day but that doesnt do anything for me now that I am at work TODAY. If I dont open it and smell it I cannot be sure my order is correct. I realize the store is busy and human beings make mistakes but its such a pain in the behind. I think Tim Hortons needs to do something, differnt lids, different cups, something to help their staff complete the order correctly.
Today a friend stopped at a differnt location, Tony Walker Plaza Williamsville NY 14221 to see if she would have better luck, Nope Coffee again. On top of the fact that the woman at the window was miserable, no smile, no hello, didnt even say my friends total due. Of course I called to report it and the gentleman who answwered the phone told me I 'could come back to get a tea' well thats not possible now when we are at work. He NEVER apologized for her error, that is not what I have become used to with your staff customer service.
I have taken to posting this on Facebook as it occurs and the response from friends is full agreement that it happens to them as well. You have an issue Timmy!

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
T
5:49 am EDT

Tim Hortons poor customer service

went into tim hortons in bloomfield hills, mi on telegraph before work for breakfast. they over charged for my husband and my breakfast, didnt have oatmeal ready and its breakfast time, charged us .60 for strawberry jelly that everywhere else you get for free. they weren't the friendliness and hospitality was low. it's pretty much always that way at that location and they need to understand more english and that they are in america! it's that location that everytime sucks or don't have things ready.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
K
6:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons attitude of employee

July 31, 2018
Some confusion over our order for lunch.

When we wanted to point out the young man's error, we were met with a very saucy attitude, claiming that we had made the error, and that it wasn't his fault his training did not cover these kinds of issues.

The situation was only over a chocolate chunk cookie that I had ordered for my husband in order to make a "combo" for lunch; and I did not want the kinds of cookies that were available...so said don't bother making my order a 'combo'.

We have almost never run into the kind of rude response from this young man in a Tim Horton's coffee shop...we go regularly to the one in Campbellford, Ontario.

I'm sorry I did not think to get his name...we were offended by his comment, and that angered us. Silly of us, however, we had traveled quite a far piece and were on our way home...we frequently stop at that Tim Horton's location - for quite a number of years, and have never EVER run into this kind of attitude.

On another matter - what is going on in some of the Tim's?...the music is AWFUL!

Read full review of Tim Hortons
Update by Katherine Surrey
Jul 31, 2018 6:48 pm EDT

This is becoming very annoying - you do not need an UPDATE - it is the 31st of July and that is the date that I am submitting this complaint!
Stop being ridiculous.

Update by Katherine Surrey
Jul 31, 2018 6:47 pm EDT

You do not need an update - I have just now submitted this.

Hide full review
ComplaintsBoard
A
12:33 pm EDT

Tim Hortons cookies

It doesn't matter what location - your cookies are always overcooked! They are hard and crumble the second you take a bite. I was told this happens when they have been siting out for too long but I have seen fresh ones come out of the oven - chocolate chip, peanut butter, oatmeal it doesn't matter, they are all brown and overcooked.

I literally have changed my morning routine when I desire a cookie and gone to McDonalds instead of Tim Hortons because your cookies are so terrible.

Read full review of Tim Hortons
Hide full review

Tim Hortons In-depth Review

Location and Accessibility: Tim Hortons is conveniently located in various areas, making it easily accessible for customers. The establishment also ensures accessibility for customers with disabilities.

Menu Variety and Quality: Tim Hortons offers an extensive menu with options for breakfast, lunch, and snacks. Their freshly brewed coffee and specialty beverages are a highlight. The use of quality ingredients and careful food preparation ensures a satisfying dining experience.

Pricing and Value for Money: Tim Hortons offers competitive pricing compared to similar establishments. Customers can expect value for money with generous portion sizes.

Customer Service: The staff at Tim Hortons is friendly and attentive. They efficiently take and deliver orders, ensuring a smooth and pleasant experience for customers. In case of any concerns, they promptly resolve them.

Cleanliness and Ambiance: Tim Hortons maintains a clean and well-maintained dining area. The seating arrangements are comfortable, creating a pleasant atmosphere for dining in.

Speed of Service: Tim Hortons provides quick service for both drive-thru and in-store orders. Even during peak hours, customers experience minimal waiting time.

Loyalty Program and Special Offers: Tim Hortons offers a rewards program for frequent customers, allowing them to earn rewards for their loyalty. Additionally, they regularly provide promotions and discounts to enhance the value for customers.

Online Ordering and Delivery: Tim Hortons has a user-friendly website for online ordering, making it convenient for customers to place their orders. Their delivery service is timely and ensures accurate order fulfillment.

Community Involvement and Sustainability: Tim Hortons actively participates in local community events, showcasing their commitment to the community. They also prioritize sustainable practices and environmental initiatives.

Overall Experience: Customers are generally satisfied with their dining experience at Tim Hortons. The consistency in food quality and service contributes to a positive overall experience. Many customers are willing to recommend Tim Hortons to others.

How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Tim Hortons contacts

Website

www.timhortons.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Tim Hortons?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Tim Hortons Customer Service. Initial Tim Hortons complaints should be directed to their team directly. You can find contact details for Tim Hortons above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Tim Hortons. Discuss the issues you have had with Tim Hortons and work with their customer service team to find a resolution.