CB Events and Festivals Ticketmaster Complaints #2-21

Ticketmaster review: Support is terrible, ruined my ability to exchange

Ticketmaster sucks of US

Oct 06, 2026 12:09 am UTC

Featured review

Purchased tickets to a concert in November 2025 directly from Ticketmaster. Tickets were $203total each, so $406. October 2026 one week before concert, now the same tickets are $76 each, 154 total. I contact ticket master to Exchange tickets for new tickets. Of course they wont allow you to exchange for cheaper tickets, even if your willing to take the loss. For example I found much better seats for 189, I. Willing to eat the difference and pay the $10 exchange fee per ticket.
I emailed /chat and was told that its too late for a refund, I explained I want exchange and policy says I can exchange up to 24 hours before. Since getting wrong support I call the fan support.
First girl States I can exchange for $279 tickets, I would need to pay the difference and the 10 per ticket fee. Ok, so going to be 96.30 each ticket to upgrade for total of approx 186. I need to think so tell her I will wait at this time.
Later same day I decide I will do the exchange, call same number but get Aris, a different representative. I agree to pay the 10 ticket fees, when he voids my initial tickets and comes back saying my upgrade will now be 216 total. I ask why it went up 40 between calls,he said previous representative must have miscalculated. Ok i ask about a total refund for the 406, he says he will have to void the exchange and then check if he can refund the original tickets. He comes back and says i cannot get a refund. Ok, if i cant get a refund ill suck it up and just pay the 216 tota for upgrade instead of paying 403 for tickets worth 154, get some great seats. He goes back to get me the upgraded tickets and now my original tickets are only worth 154, so now to updrade is going to cost me over 350 dollars because my 203 tickets have been changed in the system to $73. None of this makes sense, in one hour to exchange my tickets went from 186 to 216, to over 350. He says it not his fault and says he can give me the number for the promoter to call them to request my money. He can't explain anything, nor can I speak with a supervisor as it takes 24-48 hours to speak with manager. I ask for my report number or how I can get the transcript of the call. He says he can't give me the info. None of it can be explained, he cant refund the difference, exchange tickets or help me anymore, hangs up on me beacaise i was getting angry. I never once cursed, just asked him to admit that he messed everything up. So now im stuck waiting for a supervisor with no solution and 73 dollar tickets i can no longer exchange, that cost me 203 each in the nose bleeds, but he said I can try to resell them on ticket master for 203.
May be confusing, because im lost and no one will explain how exchanging tickets will now cost more than the original tickets.

Ticketmaster - Support is terrible, ruined my ability to exchange - Photo 1

Ticketmaster - Support is terrible, ruined my ability to exchange - Photo 2

Ticketmaster - Support is terrible, ruined my ability to exchange - Photo 3

Ticketmaster - Support is terrible, ruined my ability to exchange - Photo 4

Ticketmaster - Support is terrible, ruined my ability to exchange - Photo 5

Ticketmaster - Support is terrible, ruined my ability to exchange - Photo 6

Ticketmaster - Support is terrible, ruined my ability to exchange - Photo 7

Ticketmaster - Support is terrible, ruined my ability to exchange - Photo 8

View 0 more photos

0 comments

Add a comment

Ticketmaster - They took my tickets 9

Ticketmaster - Embarrassment! Tickets not accepted because of Ticketmaster screw up! 3

Ticketmaster - Can't print the tickets! 17

Ticketmaster - presale tickets scam 2

Resolved

Ticketmaster - did not get tickets 1

Ticketmaster - VIP experience Pantera

Ticketmaster - Concert tickets at observatory

Ticketmaster - Ticket refund

Ticketmaster - tickets

Ticketmaster - Tickets confirmed sold by Ticketmaster and advised not sold after the event

View all Ticketmaster reviews and complaints

Ticketmaster Contacts

Ticketmaster phone numbers

800 653 8000

Click up if you have successfully reached Ticketmaster by calling 800 653 8000 phone number 64 64 users reported that they have successfully reached Ticketmaster by calling 800 653 8000 phone number Click down if you have unsuccessfully reached Ticketmaster by calling 800 653 8000 phone number 104 104 users reported that they have UNsuccessfully reached Ticketmaster by calling 800 653 8000 phone number

United States

136 100

Click up if you have successfully reached Ticketmaster by calling 136 100 phone number 4 4 users reported that they have successfully reached Ticketmaster by calling 136 100 phone number Click down if you have unsuccessfully reached Ticketmaster by calling 136 100 phone number 2 2 users reported that they have UNsuccessfully reached Ticketmaster by calling 136 100 phone number

33%
Confidence score

Australia

+1 (855) 985-4357

Click up if you have successfully reached Ticketmaster by calling +1 (855) 985-4357 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +1 (855) 985-4357 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +1 (855) 985-4357 phone number 1 1 users reported that they have UNsuccessfully reached Ticketmaster by calling +1 (855) 985-4357 phone number

Canada

+44 333 321 9999

Click up if you have successfully reached Ticketmaster by calling +44 333 321 9999 phone number 9 9 users reported that they have successfully reached Ticketmaster by calling +44 333 321 9999 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +44 333 321 9999 phone number 5 5 users reported that they have UNsuccessfully reached Ticketmaster by calling +44 333 321 9999 phone number

29%
Confidence score

United Kingdom

+64 800 111 999

Click up if you have successfully reached Ticketmaster by calling +64 800 111 999 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +64 800 111 999 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +64 800 111 999 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +64 800 111 999 phone number

New Zealand

+43 12 530 555

Click up if you have successfully reached Ticketmaster by calling +43 12 530 555 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +43 12 530 555 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +43 12 530 555 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +43 12 530 555 phone number

Austria

+32 900 40 850

Click up if you have successfully reached Ticketmaster by calling +32 900 40 850 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +32 900 40 850 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +32 900 40 850 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +32 900 40 850 phone number

Belgium

+357 77 777 040

Click up if you have successfully reached Ticketmaster by calling +357 77 777 040 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +357 77 777 040 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +357 77 777 040 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +357 77 777 040 phone number

Cyprus

+45 70 156 65

Click up if you have successfully reached Ticketmaster by calling +45 70 156 65 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +45 70 156 65 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +45 70 156 65 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +45 70 156 65 phone number

Denmark

+358 60 010 800

Click up if you have successfully reached Ticketmaster by calling +358 60 010 800 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +358 60 010 800 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +358 60 010 800 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +358 60 010 800 phone number

Finland

+33 892 390 100

Click up if you have successfully reached Ticketmaster by calling +33 892 390 100 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +33 892 390 100 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +33 892 390 100 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +33 892 390 100 phone number

France

+49 304 081 8824

Click up if you have successfully reached Ticketmaster by calling +49 304 081 8824 phone number 1 1 users reported that they have successfully reached Ticketmaster by calling +49 304 081 8824 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +49 304 081 8824 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +49 304 081 8824 phone number

100%
Confidence score

Germany

+353 818 903 001

Click up if you have successfully reached Ticketmaster by calling +353 818 903 001 phone number 7 7 users reported that they have successfully reached Ticketmaster by calling +353 818 903 001 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +353 818 903 001 phone number 9 9 users reported that they have UNsuccessfully reached Ticketmaster by calling +353 818 903 001 phone number

Ireland

+31 900 300 1250

Click up if you have successfully reached Ticketmaster by calling +31 900 300 1250 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +31 900 300 1250 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +31 900 300 1250 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +31 900 300 1250 phone number

Netherlands

+48 223 958 700

Click up if you have successfully reached Ticketmaster by calling +48 223 958 700 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +48 223 958 700 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +48 223 958 700 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +48 223 958 700 phone number

Poland

+46 771 707 070

Click up if you have successfully reached Ticketmaster by calling +46 771 707 070 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +46 771 707 070 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +46 771 707 070 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +46 771 707 070 phone number

Sweden

+90 216 556 9800

Click up if you have successfully reached Ticketmaster by calling +90 216 556 9800 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +90 216 556 9800 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +90 216 556 9800 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +90 216 556 9800 phone number

Turkey

+971 43 662 289

Click up if you have successfully reached Ticketmaster by calling +971 43 662 289 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +971 43 662 289 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +971 43 662 289 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +971 43 662 289 phone number

UAE

+52 53 259 000

Click up if you have successfully reached Ticketmaster by calling +52 53 259 000 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +52 53 259 000 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +52 53 259 000 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +52 53 259 000 phone number

Mexico

+1 (310) 360-2321

Click up if you have successfully reached Ticketmaster by calling +1 (310) 360-2321 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +1 (310) 360-2321 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +1 (310) 360-2321 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +1 (310) 360-2321 phone number

More phone numbers

Ticketmaster emails

customer_support@ticketmaster.com

100%
Confidence score: 100%

Support

Ticketmaster address

9348 Civic Center Dr., Beverly Hills, California, 90210-3624, United States

Ticketmaster social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 16, 2026
View all Ticketmaster contacts