I have bought cigars from Thompson Cigars several time over the years and recently they fraudulently enrolled me in their "cigar" club and sent me "free" boxes of cigars for being a good customer. Then I realize that they are billing my VISA account. They keep sending boxes of cigars with a "free" receipt and I cancel the account. Stay away from Thompson Cigars. They are dishonest to the core. They should join up with Wells Fargo
I called and talked to Mark Acuna he said he was sales mgr for call center. I talked to him about a discount and free shipping that I was told I would be getting for my birthday after calling several times I was told that they would credit my account the discount and free shipping. So I thought it was all taken care of until I got my credit card statement and seen they had lied to me and charged me full price after telling me they would charge me the lesser price this is credit card fraud the lying ... charged my card an amount that wasn't okd by me. Any one that v does business with thompson is a fool I was they are dishonest the product is stale and they will tell you any thing to make a sale. I will never buy any thing from them again and I suggest you think about it before you do I have proof of w hat I just told you STAY AWAY FROM THOMPSON CIGARS THEY ARE LIARS AND WILL TELL YOU ANY THING TO MAKE A SALE YOU CAN'T TALK TO MRS THEY DON'T TAKE PHONE CALLS WHAT DOES THAT TELL YOU when you run a business and the Mgr won't talk to the customers you have something dishonest going on . What a terrible company
They gave me the run around even after five phone calls trying to get them to send the correct order. I...
Please be aware. Do not sign up for the cigar club. Very difficult to cancel or change once you are in. They do not follow thru with cancelling you account. I cancelled my account on the 2nd of November 2010 and recieved a charge on my debit card on the 6th of November 2010. Thompson Cigar said well "your order was already processed and was shipped". I still have not recieved the cigars and it is the 8th of November. I will be disputing the debit charges and will try and file a complaint thru consumers union.
Purchased some of "the house cigars" from them and let me just say that they were horrible! After contacting customer service their response was this "We don't sell bad products" Now after being insulted I tried to cancel my membership into the cigar club. They wouldn't stop hounding me and trying to get me to postpone it instead of canceling. Every cigar I tasted had the same flavor and appeared to just have a different band on it. This is poor business practices!
Thompson cigars gave out my charge card information to Passport to Fun Plus and Passport 2 Fun Plus. I got...
About a month ago I ordered a bundle of cigars from Thompson. Within the month almost the entire bundle was growing mold and had spread to other cigars not ordered from their company. Went I wrote to customer service their response was it was our fault for not properly taking care of the humidor. We have had it for a few years and this was the 1st problem we had. After not hearing what we wanted to we responded with exactly how we cared for it, knowing it was done correctly. Their response was then, its too bad that the cigars became mold and again some other reason we made the cigar moldy. The following day I wrote to the live help customer service who was even WORSE! He said we were mistaken and it couldn't be mold, they were perfectly OK to smoke, yeah sure! I told him we threw them away, and his response was it's obviously untrue since we threw them away rather than sending them back. I asked for a refund on the 1/2 bundle we had to discard, he said they DO NOT REFUND complaints of mold. And after all the generic responses, he had the nerve to say THANK YOU for you business and feel free to call to place a new order soon. NEVER AGAIN WILL I ORDER FROM THEM, AND HIGHLY SUGGEST YOU DO THE SAME.
I placed an order for a box of cigars for a celebratory smoke after the birth of my best friends first child. I added the 3 day shipping to ensure my order would be delivered on time. Four days later, I call and got directed to go online and use the live chat to speak to a customer service rep. I'm told that before my order can be shipped, I must first fax or mail a copy of my drivers license for proof of age. No big deal but when I asked why this information wasn't requested at checkout, the rep. could not answer a single question. To top things off, Thompson had already debited the purchase price out of my account with no intention of shipping my order. I also asked to speak to a Supervisor to express my disappointment with the company and was told that supervisors don't communicate through live chat nor personal phone calls that they would pass on the information to them. BULLSH**! After 20 minutes of being disconnected and reconnected thru live chat, all I got was a customer service rep. asking me to call back the next day to see if my order had been shipped yet. Needless to say, I cancelled my order and will never do business with this SHADY company.
I ordered cigars frm this company because they offered me free shipping and 10% off my order. I placed the order via online chat and dealt with a representative that new nothing about their offers. she was trying to sell me $4.95 shipping when the offer was for free shipping. It was right there on their home page!
Well 11 days later, no cigars. So i put my order number on their tracking link only to find out that my order was never placed! When i spoke to them, all they said was sorry we will send it out with free shipping. No kidding! the offer was already for free shipping! they offered nothing for the inconvenience of spending like an hour on chat with the stupid rep not to mention the hassle of finding out where my order was!
I will never buy anything from this poorly run company who has a customer service department that doesn't care less about the customer. there a re tons of other cigar outlets out there that i have used in the past with never an issue. bottom line THOMPSON CIGARS SUCK!!!
Thompson Cigars is involved in the internet scam that was highlighted on both the Today Show and the Nightly News. I was a victim.<br />
Basically, it works like this: I placed an order through their website and, when checking out, a box popped up offering me $10 off my next order. I assumed it was a customer incentive from Thompson, so I clicked. Thompson then gave my credit card information to a company called Reservation Rewards, who began automatically withdrawing $12 a month from my bank account for a "membership."<br />
That was over a year ago. Reservation Rewards has taken nearly $200 from me--for which I have received nothing of which Thompson Cigar has received a hefty kickback. Apparently it wasn't enough that I was buying cigars from them, Thompson also felt it was okay to steal my money as well.<br />
If you're a customer of Thompson Cigar, or are thinking of becoming one, know that your credit card information is not safe with them.
I wrote a letter to Thompson Cigar regaurding the horrible customer service that I had recieved. I got a phone call and was asked "How can we be of further assistance" I started to tell them, very politly, that they needed to review thier customer service personel and practices. I was promptly hung up on! <br />
I delt with Thompson for 2 months, 2 wrong orders, NASTY customer service people, harassment, the list is too long to go into here. The bottom line AVOID THE THOMPSON CIGAR COMPANY AT ALL COSTS! They are a horrible nightmare! <br />
I would recomend Cigars International and Holts Cigars. They know that times are tight and are thankful that you choose to spend your money with them! and they show it!
If you want to buy direct out of the trashcan of a reseller, shop thompsons. Offering the finest "blends"...
Simply read the post dated March 20, 2007 from Mark Boyd and that is exactly my experience. Incredible that 2 years later they are still acting this way. I called back the next day to cancel the order and I told them I want to make sure I have no re-occuring charges on my credit card.
Well it was too late to cancel...hmmm...but I was told the club membership (which I did not want) was canceled and I could return the cigars once I receive them.
We shall see. My card has been charged and I am waiting for the order.
I wish I had read this site prior to ordering.
So Thompson Cigar; if you are reading this...you lost yet another customer for good.
First and foremost, I purchase just about everything via the internet these days. That being said, I can honestly say that my recent experience with Thompson Cigar is hands down the worst online retail purchase I have ever experienced. Their order processing is the slowest I have ever encountered. Their customer service is terrible, and their lack of motivation to go the extra mile for their customers is just plain sad. Do yourself a favor and avoid like the plaque!
I would NEVER order from this company again. I initally placed an order for my husband and yup, they talked me into joining their club. After they messed my order up and overcharged me, I decided to cancel the club membership immediately. Here is it, 2 months later and they charge me AGAIN for more cigars neither of us ordered AND they are taking their sweet time in refunding us back the money. Buyers beware!!!
While ordering from thompson cigar co the rep offered a service which sent cigars for me to sample then they would bill me later. I refused the offer. But I did not read every transaction on my credit card.
After giving thompson your credit card number>>>>
double check <<EVERY!>>> little charge on your statement and call every vendor to confirm what the transaction was for.
For everyone else's sake I hope I'm wrong. but be carefull
After ordering a simple box of cigars I began receiving solicitous phone calls the very same night that I...
deceptive web site would not allow canceling anything. no e-mail conformation of order shipment . one week from submitting order still waiting for any shipping info. a call to customer service . they gave me an invalid tracking # I will never order from them again. I buy from cigars international from now on. Never have a problem with them.
I had a small problem before I reached customer service. I had placed an order to go to two students that had departed to Iraq. The package was lost and never delivered. With the assistance of a supervisor who went "over and beyond" to make sure that the package was delivered to one my students father to have the cigars forwarded to them. The supervisor was very professional and very courteous! Since then I am very happy to say that I have continued to do business with Thompson's and I know that my students communicate with this supervisor to continue ordering cigars from Thompson's.
I just want to say that the experience that I had with Thompsons has been a pleasant one. I have ordered for my husband and never had any problems. I like what they are doing for the servicemen sending them cigars. The supervisor that I spoke to recently was very professionals and have treated me like family. We wanted to order some cigars for the troops and we connected to a Edward Noriega who was very pleasant and explained how the troops would receive the cigars. How wonderful that a company takes interest in our servicemen. Please continue the good work.