BoxLunch
reviews and complaints

As someone deeply passionate about pop culture merchandise, I must say my experiences with BoxLunch have been quite mixed. While the curated collection of licensed and non-licensed products is impressive, the overall customer service and delivery experience have left much to be desired. The civic-minded approach of providing meals through Feeding America is commendable, but issues like delayed deliveries, poor quality products, and unresponsive customer service have been disappointing. It's disheartening to see such potential overshadowed by operational challenges. Despite the allure of exclusive items, the overall shopping experience at BoxLunch has room for improvement.

In the description of this fandom Merch store it says "BoxLunch ranks 51st among Food & Drink Other sites." When the company has nothing to do with food or drinks... unless you count their kitchen ware merch. BoxLunch is a subsidiary of Hot Topic.

I gotta say, I had a pretty rough experience with BoxLunch. I mean, I live a whole hour away from their store, and when I finally got home with my purchase, I found out that they left the ink sensors on! Can you believe it? Now I gotta make a whole three-hour round trip just to get the darn thing off. And all they had to say was "sorry". Like, seriously? This was supposed to be a gift, and now I'm beyond ticked off that I have to waste my whole day and gas money just to deal with a stupid $16 shirt. And the worst part is, they didn't even seem to care at all. Ugh.

So, I decided to give BoxLunch a try and ordered two items from their website. It's been a whopping four weeks and I'm still waiting for my order to arrive. When I reached out to their customer service team, all they could tell me was that my order was still in processing. I mean, come on, four weeks is a long time to wait for an order to be processed.

To make matters worse, they offered to overnight one of the items if I placed another order. I was excited about this option, but a week later, I was told that it was impossible because it takes 3-4 days to print and dry. I was pretty disappointed, to say the least.

What really irks me is that I can't even cancel my order. The only option they gave me was to return the items to one of their stores if I don't need them anymore. I mean, seriously, what the heck? I'm not sure if I'll be shopping with BoxLunch again after this experience.

I wouldn't recommend purchasing from BoxLunch. Their products are sneaky and of poor quality. During the holiday season, they had a promotion where if you bought two sweatshirts, you would get one for free. However, when I received my order, two of the sweatshirts had poor printing on them. I decided to return one of them, but BoxLunch refused to replace it. Instead, they only gave me a $2 refund and kept insisting that the one I returned was the free one. This was not fair, as they should have divided the price of two sweatshirts by three to give me a fair refund or replaced the shirt altogether. Their practices are deceptive and unfair.

I gotta say, I'm a bit disappointed with BoxLunch. I get that they wanna save some cash on shipping, but the way they go about it is pretty shady. I decided to run a little experiment to see just how bad it was. I ordered some stuff that was in stock on September 18th and chose the standard shipping option for $6.99. According to their website, it should take 3-8 business days to arrive. Well, my order didn't even get processed for a whole week! Finally, on September 23rd, they created a shipping label and handed it off to Lasership on the 24th. It's supposed to get here on the 29th.

But wait, it gets worse. I made another order on September 22nd, also for in-stock items, but this time I chose the expedited shipping option for $17.99. According to their website, it should take 2-3 business days to arrive. My order got processed on the 23rd and had a tracking label created that same day. Lasership got their hands on it on the 24th, just like the other order. And guess what? It's also supposed to get here on the 29th.

So what's the deal? It seems like any extra shipping charges you pay to BoxLunch are just a way for them to make more money. They don't actually affect the speed of delivery at all. It's pretty messed up if you ask me. And don't even get me started on their pre-order service charge of $2.99 per item. Like, come on, man.

Overall, I'd say be careful when ordering from BoxLunch. Don't fall for their fake service levels and be prepared to wait longer than you might expect.

BoxLunch is a super good site for those who love movies. Their selection of products is amazing, and you can find almost anything you could ever imagine. What I especially appreciate about this site is how they organize their products into different categories, which makes it really easy to find what you're looking for.

When it comes to delivery, I've never had any problems. Everything always gets to me super fast, which is a big plus. Plus, they often have lots of good deals and coupons available to take advantage of, which is another great plus.

All in all, I can't recommend BoxLunch enough. If you're a movie lover, you really ought to check this site out. You definitely won't be disappointed!

BoxLunch is the bomb! Their staff and reps are always chill and ready to lend a hand when you need it. I've copped a few things off their site and never had a problem grubbing on some fresh gear. Much love to BoxLunch for keeping their tech game on point and for being dope af!

I really like BoxLunch (boxlunch.com)! They've got tons of stuff to check out and purchase. Now, I ain't gonna lie, their prices are a bit steep. But, on the bright side, they donate some of the cash you spend to help a good cause. For every $10 you spend, they give away a decent chunk of change to charity. That's something I can get behind.

One time, I browsed their website for hours. They carry all kinds of merchandise, like t-shirts, hats, and socks for your favorite fandoms. Plus, they've got cool accessories like jewelry, pins, and keychains. You can even find fancy schmancy home decor items and kitchen gear, too. I mean, who doesn't need a Star Wars toaster or a Marvel cutting board in their life?

The only thing that can be a little frustrating is the shipping times. Sometimes, they take a while to get your stuff to you. But hey, good things come to those who wait, right?

Overall, I think BoxLunch is a pretty awesome store. Yeah, it may not be the cheapest option out there. But, it's all for a good cause and they have everything an aficionado like myself could want.

BoxLunch really let me down. Their customer service was terrible - they didn't help me and didn't care about my problem. They just passed me around from person to person without any real solution. On top of that, their products are really expensive and aren't even good quality. My girlfriend's gift broke after a couple of uses, and it was way too late to get a refund or exchange. I'm really disappointed with this company and won't be shopping with them again.

Got a handful of shirts from BoxLunch when they were doing their promotion, and let me tell ya, I was pretty stoked when they came in. Followed the instructions for washing like a champ, but when I took 'em out of the dryer, they weren't lookin' so hot. Half the shirts had gone all faded and weird, like they'd been out in the sun for too long. The black on some of the characters' eyes was basically gone, turned into some weird gray color. And don't even get me started on the red and blue; those colors were straight up lookin' more like light pink and baby blue.

Not gonna lie, I was pretty bummed about it. But I decided to hit BoxLunch up about it and see if they would do anything to help me out. Haven't heard back yet, but we'll see what happens.

Overall verdict? I'm a little disappointed, but I'm willing to give 'em another chance. Maybe this was just a fluke or somethin', you know? I enjoyed their selection and service, and their prices are pretty decent, all things considered. We'll see if they make it right with me before I decide if I'm gonna shop with 'em again or not.

BoxLunch is a cool place to shop online. I came across their site because I was looking for some unique gifts for my friends and family. It's great that they offer free returns, which the site says clearly, but I had a bit of a hassle when I tried to return some items I didn't need anymore. I called their customer service, and the representative told me they don't offer free shipping for returns, which was disappointing. I got confused and a bit frustrated, so I sent them an email to clarify their policy. To my surprise, the response I got was completely different! They told me that they do offer free shipping for returns, which was great news. However, they told me that I had to call them again to get the return label, which kind of defeated the purpose of having free returns in the first place.

On top of that, I had a bad experience with one of my orders. I ordered something in October, and I got so excited when I received the confirmation email. But after that, I got several emails notifying me that the shipment date had to be moved, which was so frustrating. The worst part is that the new shipment date was not until March 2021! That's almost five months after I ordered it, which is a ridiculously long time to wait. The only reason I didn't cancel my order is that I really wanted that item, but I'm not sure if it's worth the wait.

To be honest, I really want to love BoxLunch because their products are amazing. But their customer service has been the worst I've ever encountered. They need to improve their communication and be consistent with their policies. The good thing is that they seem to be aware of their shortcomings and are trying to improve, so I hope they'll get better soon.

I recently had an experience with BoxLunch that unfortunately left me disappointed. I placed an order through their website, but after waiting for some time, I never received it. I contacted their customer service team and they were able to verify that my order was never actually delivered. It's possible that my choosing to use Klarna as my payment method made things more complicated, but regardless, it was frustrating to not receive my purchase.

Unfortunately, things only went downhill from there. Despite the fact that their team acknowledged that my order was never delivered, they did not issue me a refund for the purchase. It wasn't until Klarna reached out to me asking about continuing to make payments on the order that I found out I wouldn't be receiving the item or my money back. Two months later, I still haven't received a refund.

I was really disappointed by this experience, especially given that I've had great experiences with small businesses that have provided much better customer service. While I understand that sometimes things can go wrong with deliveries or payments, it's not acceptable for a company to just leave a customer high and dry like this. And on top of that, the items on their website are already overpriced and not worth the cost. All in all, I think I'm done with BoxLunch going forward.

I was super excited to get my package from BoxLunch (boxlunch.com), but was really disappointed when it didn't show up on time. I was using USPS for shipping, which can be a real pain, so I decided to give them a call to see if they could help me out with tracking it down. Unfortunately, the customer service agent I talked to wasn't able to help me out with tracking, which was really frustrating.

They told me that I had to wait an additional five days before I could even think about issuing an inquiry, which was just ridiculous. I mean, come on, I've got stuff to do and I can't just wait around for a package to show up! I think it's really important that customers are treated with respect and appreciation, and this customer service experience was anything but that.

To be honest, I'm not sure if I'll ever buy anything from BoxLunch again. I mean, there are so many places I could spend my money and I just don't want to go through another frustrating experience like this. If you're a company that wants to succeed, you need to go above and beyond to make sure that your customers are happy.

I hope that BoxLunch can improve their customer service experience in the future. It's really a shame that such a cool brand could let me down like this.

Love BoxLunch! Their Disney and Loungefly items are just amazing, and they always have something for everyone. I usually purchase directly from their site and have never had a problem with delivery. I got several mini-backpacks that I took to Disneyland and gave as gifts - everyone loved them! The orders always arrive on time, but I was even more impressed with their customer service during the holidays. I had an issue with an ornament and it was resolved immediately. I didn't need to complain, but the customer service rep insisted on sending a replacement right away - it arrived before Christmas and I was super grateful.

The only minor issue I had was with a tank top I ordered. It was thinner than I expected for a t-shirt, but it was affordable, so no big deal. The collared cotton shirt I got for my son with some video game design he likes was excellent in terms of quality, and he loves it.

I've noticed that some folks complain about the shipping times, but I think they're just being overly dramatic. Not every site is Amazon, and the shipping times are pretty reasonable considering the great prices and quality products. And now they're even adding more stores, which is fantastic. I was thrilled to see that they opened up a store in the mall near me, so I could go in and check out some of their products. If you're looking for some fun, unique items, then BoxLunch is definitely worth checking out!

Boxlunch is a website that I've been using for about four years now. It's safe to say that I'm a frequent user at this point. However, I have noticed that their shipping times have gotten progressively longer over the past few orders. I recently placed an order for a sweatshirt that was "in stock" at one of their other stores, but they would ship it store-to-store. I put in the order on September 23, 2021. However, as of today, October 7, 2021, I have yet to receive any notification that I can pick it up in Seattle, where I live. This was meant to be a gift for my daughter-in-law's birthday on October 5, 2021. I reached out to Boxlunch to ask about the status and tracking information of my order. Their response was unexpected - they told me that they did not have any information to share with consumers. I couldn't believe it - really? I asked them to cancel my order and refund my money, but they told me that they were unable to do so. I had to wait for the item to show up and then ask for a refund. The point of ordering online in the first place was to avoid the hassle of running around Seattle looking for a birthday present. I was very disappointed that Boxlunch didn't seem to care about their customers' experiences. In conclusion, I strongly advise against buying from this company.

Not only didn't not get any noticed that my order had came in did not receive an email, I received an email that my order had been canceled. Went I went to store the workers were unhelpful, rude and did nothing on top that..I have to see moments later them posting my order they canceled for sale in their instagram..boxlunch in Visalia California happened on 10/10/2023

BoxLunch is a store that you should avoid at all costs. They treat their workers like garbage and only hire their friends. The Human Resources department doesn't give a damn about the employees. It's a shame that a company can get away with treating people so poorly.

I went into the store and was immediately greeted by a rude employee who clearly didn't want to be there. The store was a mess and it was clear that no one cared about keeping it clean. The prices were outrageous and the selection was terrible.

I later found out that the reason for the terrible service and selection was because the company only hires their friends. They don't care about the customers or the employees. It's all about making money for themselves.

I tried to contact Human Resources to report the mistreatment of the workers, but they didn't care. They brushed me off and told me that they would look into it, but nothing ever came of it.

It's a shame that a company like BoxLunch can get away with treating people so poorly. I urge everyone to boycott this store and find somewhere else to shop. Don't support a company that doesn't care about its employees or its customers.

with BoxLunch. I was really looking forward to getting my order, but now I'm just disappointed. I don't think I'll be ordering from them again.

BoxLunch is a website where you can buy all sorts of cool stuff. They have everything from t-shirts to backpacks to Funko Pops. I was really excited when I found out about them because I love all things nerdy and they have a lot of great merchandise.

I placed a presale order with BoxLunch a few months ago. I was really excited to get my hands on the item I ordered, but it was supposed to come in May and it never did. In April, I got an email saying that the item was delayed and wouldn't be coming until September or October. I was disappointed, but I understood that sometimes things get delayed.

However, a few days ago, I got another email from BoxLunch saying that my order had been cancelled. I was really confused and upset. I tried to contact customer service to find out what happened, but I haven't heard back from them yet.

Overall, my experience with BoxLunch has not been great. I was really looking forward to getting my order, but now I'm just disappointed. I don't think I'll be ordering from them again.

BoxLunch is a pretty cool store, but I gotta say, their shipping times are just plain ridiculous. I ordered something on December 30th and it's not supposed to arrive until January 9th. Like, seriously? Are they delivering the package via horseback or something? It's just too long to wait, especially when you're excited to get your hands on something.

I mean, don't get me wrong, I like the stuff they have on their website. It's all really unique and fun, and I appreciate that they donate a portion of their profits to charity. But if I have to wait 11 days for my order to arrive, I might as well just go to Hot Topic or the Loungefly website instead. At least they have faster shipping times.

I'm not trying to be too harsh on BoxLunch, but I just don't think I can justify waiting that long for my order. Maybe if they offered free shipping or something, it would be worth it. But as it stands, they won't be getting any more business from me.

BoxLunch really let me down. Their customer service was terrible - they didn't help me and didn't care about my problem. They just passed me around from person to person without any real solution. On top of that, their products are really expensive and aren't even good quality. My girlfriend's gift broke after a couple of uses, and it was way too late to get a refund or exchange. I'm really disappointed with this company and won't be shopping with them again.

BoxLunch is a website that sells exclusive items that you can't find anywhere else. However, if you're outside the States, be prepared to pay a hefty delivery charge. They charge a whopping $50 to deliver a small item that weighs very little. It's outrageous and unnecessary. They can't legally raise the price of their exclusive items, so they make up for it with the delivery charge. It's a scam, and you should stay away from it.

I ordered a small item from BoxLunch, and I was shocked when I saw the delivery charge. I couldn't believe that they were charging me $50 for something that weighs so little. It's ridiculous and unfair. I tried to contact their customer service, but they were unhelpful and rude. They didn't care about my concerns and just told me that it was their policy.

I don't understand why they have to charge so much for delivery. It's not like they're shipping something heavy or fragile. It's a small item that could easily fit in a small package. I feel like they're taking advantage of their customers who are outside the States. They know that people want their exclusive items, so they charge an outrageous delivery fee.

Overall, I would not recommend BoxLunch to anyone. The delivery charge is a scam, and their customer service is terrible. There are plenty of other websites that sell exclusive items without charging an arm and a leg for delivery. Don't waste your time and money on BoxLunch.

and still haven't got it. I'm so ticked off! Can't even get a clear answer from their customer service. I've never felt so disrespected as a shopper. Will never use BOXLUNCH again.

Well, let me tell you guys something about the BOXLUNCH website. I made a decision to Pre-order a backpack loungefly around 2 weeks before Black Friday. I was hoping to get it before Christmas. Oh boy, I still don't have it, and guess what? It's already March, and I'm still waiting for it.

I have reached out to their customer service numerous times and unfortunately, the responses I've received have not been helpful at all. It's quite frustrating to not get a clear answer from them. As a customer, I feel so disrespected.

This whole experience has left me feeling outraged, and I've realized that I will never be using BOXLUNCH again. It's a shame because I had heard good things about the website before, but my experience has left a bad taste in my mouth. I would advise any potential customers to be wary before placing an order on BOXLUNCH.