VCS used to sell worthy products. Lately, the clothes I bought are not up to standards. Iffy material that wrinkles up badly and shirts that are hard to figure the sizing chart and then shrink badly anyway.
Added grief when they insist you use the more insecure browsers like 'Google' and 'Edge' who will sell your private info (to anyone). Maybe has something to do w/the weird (wokeness) of Vermont politics (?).
Maybe the 'family' went out of the family business since don't believe the Orton family has much to do w/the business anymore since the mom passed away and they have a CEO and board now (that are not them). Sadly typical. Especially when handed down to lesser generations that just want the profits and not the work ethic. That's the look, anyway.
Recommendation: Ask questions and accept (only) honest answers. You may need to repeat.