The Source (Bell) Electronics, Canada review: The source return policy

Purchased Apple earbud Headphones for $29.99 at a Vending Machine owned by The Source at Pearson Airport on Dec 5, 2023 at 7:03AM. I opened the headphones and realized they are not the right connection to my phone. So I couldn’t use them. I landed and went to the Source and was told they could not exchange them I would have to call Apple. I called Apple customer care and was informed they could not help me because I purchased them at a 3rd Party. The Source would have to be the ones to help me. I returned to the store and was directed to The Source customer care. They informed me that it was final sale once opened, that’s is their policy and there was nothing they could do. I asked to be escalated to a supervisor and the customer agent reluctantly and rudley passed me to Douglas the supervisor. He came on the phone, did not allow me to speak and went right into his speech where he cannot help me. It’s a policy. I was mad he couldn’t even say ask me how are you. The phone call was on Dec 6, 2023 at 11:30am EST. zero care for customers. Exceptions to policies can always be made to do what’s right for the consumer. I will never purchase anything from the Source again. I am surprised how poor a customer service supervisor can be. Speak to people like humans, not a robot reciting a policy. buying from their vending machine there is no one telling you “are you sure, you can’t return if it’s open”. There return policy is not written on the vending machine. I’m so upset to be stuck with Apple headphones that the company should be able to return to Apple to be recycled and repackage and sold accordingly. Also Apple should do better to ensure 3rd parties selling their product takes the necessary actions to make their customers satisfied.