The Salvation Army USA

I walked into your thrift store at 320 N. State Road 7 (441), Margate, FL 33063, they kept ignoring me until I stepped up to the register to assertively ask about donation pick-ups. I also asked if it mattered that I was on the 2nd floor and was told that it does not matter. The clerk handed me a Salvation Army card with the phone number to call and schedule pick-ups. The card says - THE SALVATION ARMY - WE NEED YOUR DONATIONS! YOUR CONTINUED SUPPORT IS APPRECIATED - CALL [protected] FOR A FREE FAST PICK-UP OF YOUR USABLE, GENTLY USED DONATIONS OF: FURNITURE • HOUSEHOLD GOODS • ELECTRONICS • CLOTHING • APPLIANCES(LARGE & SMALL) • COLLECTOR ITEMS ~WE ALSO PICK UP CARS & BOATS... THANK YOU FOR HELPING US HELP OTHERS!

When I called on 06/10/2017 to schedule the pick-up Charlie took my call and was more interested in whether or not my DONATION was of any value for you to sell! He also said that you do not collect large items from any location above ground floor level unless there's an elevator - because of liability.

When your drivers arrived for the scheduled pick-up on 06/24/2017 they refused to collect my perfectly working television that could be DONATED (not sold!) - even though I explained that I'd arranged for someone to help me move it down the stairs for them.

I find this baffling because if I was an elderly donor in a townhouse and the large (working, usable, not damaged) item that I'm DONATING (not dumping) was on the 2nd floor, your "charity" ends at my front door.

When I called the toll-free number on your website [protected]) I was re-directed right back to square one. Charlie answered when I was transferred back to the local [protected], I asked for Chris or Troy - Troy got on the line and tried to read a script to me - then he have me a non-working number to call [protected]) after I asked for information about where I can lodge a complaint.

They (your representatives) were very "uncharitable" and clueless about how to direct anyone to this website source or the right number to call for proper directions. You leave donors hanging to figure out on their own what they're supposed to do with donations that you refuse to collect because you can't sell it!

The whole process was very upsetting and they kept telling me to calm down. Seems your reps are in the habit of tickling the balls of a bull to the point of frustration, expecting it to smile instead of kicking. I understand the ARC (rehab) process and thoroughly respect that effort. However, when you run it like this - where someone in need must PAY! it's more of a scam than a charity.

I and my family were staying at the High Point NC Salvation Army Center Of Hope which its name contradicts it's self Because This place is not a center of hope for Families It caters to Single Women witch children out of wed lock and Lesbian women It is very discriminating against Family yet it says that it is a Christian Organization which it is not The director tried to make passes at my wife and when he had no chance he asked me to leave so that my wife and children would be alone but my wife refused out of fear of what he might do and we all left which leads us to believe that he has sexual relations with the Single women and staff being that its no men that work in the Family Shelter side And he only hires Single women who were at one time in the Shelter We came to the Shelter under the impression that it would be a safe haven for Families which consists of Father Mother and children by Gods yet we found it to be Discriminating against The family structure My car was vandalized by the Single women with Children out of wed lock and nothing was done My children even had something thrown at them by a single homeless women with no children and nothing happened this place is horrible and Whatever Christian Organization donates there i believe it should have its funding cut they only feed the residents Expired products And they receive$10, 000 a day per person one must ask where does the funding go I believe in the directors pocket Who drives a Brand new truck why the food they give the Residents has bugs in it I would believe that with $10, 000 a day per person they should be able to provide fresh grocerys for each member of each family

On 6/21/2017 I brought 7 boxes of housewares, books, glass wear and collectible hammered aluminum pieces, some nice antiques. The clerk was rude and dug through the boxes, rejecting all but one, the one with antique glass in it. She told me to get the rest of it out of the store. Donation slip #27997, 2505 Broadway, Baker City, OR. 97814. Possible name of clerk is Stacy We___, Because this was the 3rd time this has happened, I felt compelled to report it to you. While I was there, a man brought in a stack of beautiful hand turned wooden bowls, quite large and valuable. Those were hustled off to the side room where they sort things. A few months ago, my daughter-in-law found a nice watercolor picture and was carrying it around with her while she browsed. Another clerk actually grabbed it out of her hands and said she couldn't have it. I don't think the people in charge of the store are giving you a fair deal. They seem to glean the better items for themselves, and while I understand the cost of sending unusable goods to the landfill, I believe this Stacy rejected no less than 700.00 worth of household items. I am getting married and combining homes. We have a houseful of great stuff that will have to go somewhere and it wont be Salvation Army in Baker City. I may gather more information and write again. In the mean time, I hope someone higher up in the organization can check it out. Take your own boxes of donations in there and see what happens.

shopping in you 23 and Vandyke store Shelby Michigan.Purchased 3 little boys clothing an end table and a farm kitchen table.I brought the end table to the front because it was light.I payed for my purchases, as i was walking out to load the end table in my truck and pull to the front so I could load the table a lady approached and said" the end table is mine", as I already purchased it I made no comment.The lady that rang me up said" oh no I have to call a manager." I wasn't to concerned because I had payed for the items.The manager came up and preceded to cancel the purchase of the end table. I said what are you doing she said she the other lady had a ticket.Your store policy apparently is to make an announcement to see if any one had one of the tickets.Which your cashier did not do.I seen the one ticket, I did not realize there was two.So all your policies except for the one were she canceled my purchase was not followed.I cancelled the rest of the my purchase.I will not return.I am cleaning out two households and had been dropping everything off at salvation army.I also will not be doing that.
Although I'm sure you won't miss all my donations or my shopping at your store.Everyone I can speak to of your terrible policy of taking a purchase away from a customer I will. I suffered for their mistakes of not following YOUR POLICIES.
Ann Miller

Truck driver deemed furniture "not in good enough shape for sa purposes"

Sleeper sofa used but functional - we advised personnel at time of pickup scheduling that it was a sleeper sofa

Both recliners used, but functional

At time of scheduling, no mention by personnel that the drivers would be determining if "good enough" - what snobs! If someone had no chairs or sofa then these items would be welcomed; instead they will be put in the local landfill!

I will not be donating to your "red bucket" campaign in the future and will be sure to pass my dissatisfaction along to all that I come in contact with

Shame on all of you and your organization.

Unsanitary cooks in the kitchen, spoiled and old food served. The cook is also serving uncooked pork and overcooked oven pizza and countless of other undercooked meals. Serving without using hand gloves and hair nets, resulting in hair peices inside of people food and causing many of us here to get sick often. Please send someome to investigate this issue. Need help with inforcing proper kitchen work.

I never in my whole life have I ever in my 26 years of life have I felt so un welcomed in any church . I went back to get a item that I let some girl use for her wedding and I wanted to go to church so I walked to the church I lived near by and I didn't think it was a big deal waiting outside the church till people showed up. When they did show I been to this church enough for them to know my name and they kept saying she to each other like I wasn't there I felt so un comfortable that I left . I will never go to your churches again

Hello my name is Jerry Robinson I am Making this Complaint do to the fact that My family Has been residing at the High Point NC Family Shelter and we have been repeatedly Harassed by the Single women and single women with Children for the past few weeks It has gotten completely out of control On June 15 or 16 it was in the Dinning Room so it should be on Camera but one of the Single women who reside here who goes by the name of Paris throw a object at my children and they fell the shelter has done nothing and if someone doesn't do something i will be forced to call the Police and press full charges on June 18 i tryed to let staff handle it yet once again they have done nothing they also have been stealing our food

The complaint i am submitting is fact...but you dont have to take my word for it. The other staff members here, pastor Tom, Brad and Jennifer will also tell you it is true if they were actually asked about this. Dana Kaminski is the manager at Salvatiin Army Hope Center in stevens Point, Wisconsin. She uses drugs at work, is constantly taking pain pills even though she has no prescription and is illegal, is higher than a kite at work on a daily basis, and also drivers her two foster children to and from daycare while high. This has also been witnessed by staff. This alone is child endangerment. She is a complete mess, slurred speach, impaired motor skills. Im copying this complaint as of tuesday showing that its been reported and reporting this to child protective services as well as channel 2, 5 and 11 news as well as The Portage County Press Gazette if this complaint is not taken seriously. I have 11 people, including staff here that will be honest about this staff member and what im saying is truth. This is suppose to be a Christian based homeless shelter and a safe haven.

Today, June 2, 2017, the Salvation Army came to pick up several pieces of furniture I had arranged for them to take. I did everything they asked - I called and scheduled the time and described the pieces. They did not ask many questions when I was on the phone with them nor did they ask for the pictures I could have sent them. When the people arrived, they refused to take the two biggest pieces that I had described accurately on the phone. Apparently, they only take furniture pieces that are perfect and they don't tell you that before they show up. It was a monumental waste of my time.

Today is 5/31/2017. I have been a Salvation Army customer for over 25 years. I visit my local Salvation Army stores 1 - 2 times a week and will go out of my way to get there after work on my way home. Most of my furniture and possessions have been purchased from there. I am an avid doll collector, mostly Barbies and I love African art and dolls. Many of the dolls that I buy are restored and given to little girls who otherwise wouldn't have them.

I love my Salvation Army stores and they workers know me. My issue is only the Salvation Army store in Lincoln Park, Michigan located on Dix Toledo Hwy and Champagne.

A couple of weeks ago after stopping off at the other stores in Southgate and Taylor Michigan I went to the Lincoln Park store. There was a new girl working and when I put a couple of dolls on the counter one of them had no price. I understand that there is a new policy. However, the other cashier saw that I had more than one of the same kind of doll and knew that I was a regular. She sold the doll to me for the same price as the other.

Last Friday on 5/26?2017 I decided to stop by the Lincoln Park store again. Mind you the store is about five miles out of the way from work to my home. I only found a little black Barbie doll size dress that I wanted to buy. The cashier told me she couldn't sell it to me, it didn't have a price. I asked for the manager because seriously, the store had whole clothed dolls with price tags for $1.99! I didn't recognize any of the usual cashiers. The manager came and told me sorry but it's just policy. I couldn't buy the dress. I walked out a bit miffed.

So, today I decided to stop by again as is my routine for years. The little Barbie dress was nowhere to be found. So I looked on for other treasures. There was a big pile of porcelain dolls on a shelf so I wondered what was underneath the pile. I pulled out the most adorable cloth and wired African doll with a little baby strapped to her back. I fell in love but of course there was no price on it. So, I thought maybe there was a chance that there was one comparable with a price and there was! The other doll matched the first but was smaller and made of different cloth but of course no price. So, I dug further and found a third doll that matched but was even smaller and was made of a different pattern. They obviously were meant to be together but of course no price.

I asked someone in the back to talk to a manager. This store used to be the friendliest store but suddenly I got a yell from the back, "She's busy!" Another girl came out, I told her the issue and she said that there was another manager up front. Of course I went up front and there was the same manager from last week. I reminded him of the black dress last week and explained the issue now with the dolls that had no price and that I am a regular and go way out of my way at least once a week to shop in his store.

Another empty handed shopping trip to this store. He said that they were priced and someone removed the stickers. Most of the items that I had looked at did not have stickers! He pointed to a whole plastic bin filled with items that had to go back for pricing because of no stickers. I thought, so all of those items (there was a lot) was another customer who walked out empty handed and disappointed like me. I wonder how many customers this store will lose? No prices on so many items is nothing more than negligence. I never want to go back and that's sad. I have spent probably thousands of dollars with the Salvation Army and have donated probably just as much.

I just want what I find and take to the counter!

On May 5th 2017 I received an eviction notice from my place of residence for my lot rent for $380 I contacted Lisa at Salvation Army in Albertville Minnesota she told me that they could help me unless I had a job. And in order to get funds to help me with my $380 I had to get a job so week later I get a job I call Lisa back and she tells me all the funds are gone and that she can't help me now and I have to wait till June to be thrown out of my house in order for them to help. I thought the Salvation Army was there to help people who lost their jobs who can't make the rent so they don't lose their home my house is paid for the only thing I have to pay his lot rent. If I didn't need the help I would have never contacted them. So today May 25th 2017 Lisa States there's no funding left and I have to wait till June well June is going to be too late the same Lisa works at the connect news Alliance Church in St Michael so when I called over there to get help from the church she tells me the church isn't going to help me. Wright County Community Action rivers of Hope and the Wright County Human Services all told me to call local area churches she won't even let me talk to the pastor she won't even send him a message for me either so this woman has a vendetta in only wants to help certain people and I must not meet her criteria people she should not be in that position at all if she's going to lie to people and they end up homeless because she will only help certain people she has favorites in both places well done Lisa from Albertville Salvation Army in Minnesota

I am a temporarily residing in a transitional housing/shelter program with my children due to various legal and domestic abuse casualties. In addition to this I have a traumatic brain injury that has caused me numerous, permanent cognitive impairments which require certain accommodations.

In coming into this organization, about a month ago, I signed a pack of documents as it related to rules I was required to follow, rights which I had in being in the organization, persons whom I could go to for grievances and specific financial obligations including amounts of rent paid, savings put back, etc. Due to my cognitive impairments, I cannot recall the contexts of these documents nor do I know that I even understand them. I have asked numerous times, both while signing the documents as well as throughout my stay here, for copies of these documents. They have never been given to me.

There does not appear to be any communication between staff. After the first week they are rude and use whatever rules they can use against us - even if our specific family circumstance or case management exempts us from the rule.

The food is so poor that it has made me and my children sick numerous times. We often have diaharreah from drinking the water (or maybe it's the food?) and so become dehydrated. There is a refrigerator which we can put groceries into but the room the refrigerator is kept in is usually locked. So if my toddler needs breast milk, fruits, or snacks of any sort, that is not allowed.

The list of grievances could go on for pages but I have no idea whom I'm supposed to speak to as I have no copy of the contract I signed and do not know the names of the administrative directors. The Salvation Army has such a prestigious reputation for being one of the best organizations to do the most good. From what I am witnessing of my experience here, the sheltering organization is no different then most others: littered with excesses of control and manipulation of rules by case managers, employees and local directors. It is like living in a nursing home where there is little freedom to manage oneself. This makes working and functioning as a normal family unit very difficult. We have concerns for my son having ADHD and possibly minor autism. This environment has only worsened his problem behaviors.

There is no medical professional on staff as with other organizations.

This complaint is about the Salvation Army Transitional Housing in Fort Lauderdale, Fl. If someone could please direct me to the appropriate individual to speak with, so that some of the issues could be resolved, it would be appreciated.

In havre de grace, md. I live right behind sa in hdg. Had to call police due to noise complaint. They had some junk carnival complete with very loud sound system, playing music so loud I couldn't hear my own radio in closed up house. Couldn't even go in my yard to have a cig. Then the pa system. I asked that they turn it down & they refused. They watched me call the police. The ppl who run this place are the rudest ppl i've ever met. All of the sa ppl i've known of over the years have all been hostile and hateful ppl. The families live in a house on my street that the sa provides. I don't ever want to deal with this again. This is not a group of christians, rather they are a group of inciteful and hostile ppl. They did not care that they were disturbing our peace. We have open fields around us they could have set up on and it would have been much better. I'm in tears! I'm just home after hospitalization and surgery. I was trying to sleep and had turned my stereo on to soft quiet music only to be disturbed by the mayhem of sa. I cannot stand your group as a whole after dealing with your hateful/hostile reps. I like even less after this mess.

Hi
My name is alexandra... From camillus, ny 13031.
I was driving today off from the highway in camillus, new york onto hinsdale road... One of your salvation army truck/van drivers decided to run me off the road and cut me off... Almost completely totaling my vehicle. I am extremely angry at the way this man was driving. His license plate number was dpr-6625... Almost caused an entire scene of traffic to get into an accident... I am only 24 years old and have been driving since I was 18... I have not gotten into any accidents or received any tickets before... He completely cut me off and if I didn't see him coming he would've killed me. Not happy. He should not be driving. Middle aged african american male. Rude and extremely unsafe... I do not usually complain about this but because it is a company driver I want to make sure he isn't doing this to other people... Could cost someone a life for god sake.

Thanks... Needed to complain to someone... Extremely furious.

I used to work at the salvation army in Starkville MS and I have to say there is a lazy co-worker name Cameron Jackson. She always calls in and clams that she is sick which "happens once or twice a week." Since January until May she called in 13 days yet still gets paid for it Katie the manager covers for her on a daily bases. She even uses her daughter as an excuse just to call in since I've worked there not even the first week starting their I had to cover for her and run the store all by myself all the customers know how lazy she is she always take a 25 minute little break then at lunch she takes 1 hour and 15 minutes for lunch. We've tried contacting Suzzette McMillan about this problem yet nothing gets done. Something needs to be done about her. I'm ready to call the CEO of salvation army and tell him everything that Cameron Jackson does wasting money out of his/her pocket for an lazy co-worker that does nothing when she has a job title there.

Went on line to schedule a pick up for a large number of items that "I" felt could have been resold and benefit those in need.

After waiting almost a week for the pick up, the driver informs me that they do not take baby furniture which was a complete set of everything you could imagine, it was for my FIRST grandchild. then they didn't even look at the rest of the items because it was to much to go through. All they seemed to be interested in was a washer and dryer.

There were kitchen chairs, three lighted and glass shelve wall units, camping equipment. Bags of men's clothing.(at least two dozen white shorts, a number of brand name suits, ties) all of which I thought someone could use to wear to a JOB interview or something... and a number of other things that really could have been sold.

But I guess being in south Florida where is gets hot and humid it would be too much to ask someone to do a little work. Heck, I am in my sixties and I would have loaded it myself if they had asked, but it was too easy to just say can not do it and roll on down the street. Maybe they warehouses and store are overstocked and they don;t need any more assistance. As it will be the last time I reach out to them.

And what a shame, I always thought highly of what they do, NO MORE Red Kettle offerings from me this year.

I have been a consumer at this program since February and have witnessed everything from caseworkers taking consumers out on happy hour dates and consuming alcohol, to caseworkers being involved in unhealthy relationships with consumers. The facility is invested with bedbugs and the only have respect for VOM participants because thats free government money

On 5/5/2017, I visited the Salem, Oregon location which I do weekly. On this day I came at 8:15 pm, and I know this is close to closing but this is the time I had this week. I am a regular customer that spends up to $100 per week at this location for many community endeavors and usually receive wonderful customer service and hospitality. Today, I encountered something I have never experienced in my life. I saw the MOD lady get on the loud speaker and demand everyone take their items to the front at 8:45? (last call she said) Courtesy call is totally understandable but demand? Then she yelled out to the entire store "6 more minutes everyone!" I was still finishing up my decision on my items and she took my cart! I said this is my cart, and she replied " I guess you won't be needing this anymore." I was so shocked and confused that this was happening. A customer came in about this time and was turned away because "We are closing in 6 minutes." Really? At this point I was done, I let this employee know how this wasn't right. She said, "they wouldn't have their items prior to closing." Is this your policy to turn away customers that might get their items in enough time prior to closing? She gave me the have a great night after I explained my concerns with her behavior. I am close with this local community with many charities that involve this organization. I have items that I purchased last week that I plan on returning and washing my hands of this store. I expected more from this organization, the wonderful people at the Kroc Center make it hard to believe that this store and Kroc are ran by the same people. Its a shame that this is one person can effect someone's idea of the entire organization, but she learned it from someone. I expect an apology, refund of my purchased items ( I am aware of your policy about store credit, but you think I want store credit after this?), and a call from the regional manager to ensure I that this wont happen to anyone in my community again.

Thank you for your time,

J. Wilson

To whom it may concern:

Last week I called [protected] to schedule a donation pickup from my home located in Englewood, FL 34224. I spoke with a representative that let me know the next available pickup was Friday, May 5th, 2017. When I asked what time the pickup would be scheduled for, I was told that I would receive a phone call the day before, Thursday, and be notified of the pickup time.

I have a complete dining room set, a Hotpoint stove, a loveseat, and a coffee table to donate. All items are in good condition and working. All items would have sold quickly.

I waited for a phone call on Thursday, May 4th, 2017. I never received any form of contact from anyone representing the Salvation Army. Friday, I went about my day, I work, and assumed that there would be no pickup. At approximately 10:30 AM, I received a phone call from the [protected] phone number. The female representative I spoke with notified me that the pickup was scheduled sometime after lunch, again no definite time frame. I informed her that unfortunately since I hadn't heard from anyone on Thursday, I did not clear my schedule for any particular time and assumed that there wasn't going to be a pickup. I told her that the representative I had spoken with previously communicated to me that I would be contacted with further information regarding the time for the pickup on Thursday, the day before the pickup scheduled for Friday. She rudely cut me off and stated: "Oh no, the Salvation Army doesn't do that." I responded by saying that I cannot do the pickup today, my schedule was full. When I tried to reschedule by beginning a statement: "Is there anyway..", she cut me off again and said alright then bye!
I contacted the Salvation Army in good will, to donate items that are worth money, ones that I could sell myself if I wanted to. The way I was treated implied that the Salvation Army was doing me a favor by picking up my donation and that I should be grateful enough to accommodate their schedule. This is the last time I will attempt to make a donation to the Salvation Army due to the poor treatment I received. Last year, I donated a vehicle to Goodwill, they treated me with respect and we both compromised with our schedules until we were able to meet up and complete the pickup. I will be calling Goodwill for this donation as well, and all donations in the future.