The Salvation Army USA – Page 20

I have been struggling since 2014 when I developed chronic back pain to support my family without much luck because I have no support to help me. Because of my inability to work I lost custody of my 3 children to their abusive father who also abused me for 12 years which caused the disability I have now. I gave birth to my 4th son on March 21, 2018 5 weeks early. I was raped so the father of my son is not in our lives so I was pretty lost on how I was going to take care of him. I had a really tough pregnancy and almost died during labor. While I was still in the hospital after giving birth I came across your Pathway for Hope program which said it helped people like me get off their feet and become self-sufficient which is exactly what I need. I'm not one of these people who are just looking for a handout and want to live on welfare their entire lives, I was the first person in my family ti graduate from college and did it with a 3.9/4.0 GPA and worked for 8yrs as a Financial Analyst making $26/hr. However I never thought I would have to deal with physical problems at only 32yrs old and was not prepared for it. I finally escaped my abusive relationship thinking I could find help but found out the hard way that without friends or family its almost impossible. My ex had kept me isolated from everyone during our 12 year relationship. So imagine my excitement when I saw the advertisement for your program that said they would help so I called and made an appointment before even leaving the hospital after giving birth. My 1st appt was shortly after being released from the hospital on 3-23-18. I went to your office and filled out a bunch of paperwork and was told that they could help me. At that time I didn't have a vehicle to get anywhere but still made it there. My son was still in the NICU unit at the hospital when I signed up. She had said she could help me with my rent payment at tge next appt. When the next appt came around my ride didn't show up so called up to the office and told them the situation and that I could try walking up there with my newborn baby but it would take me about a half hour to get there. They said that was too late and that I would need to reschedule and they wouldn't be able to help me with rent until after the appointment which I couldn't get for almost another 2 weeks, on April 24, 2018. I asked them if they could help me with transportation to get to my appointments and she said no. So on April 24, 2018 I walked almost 2 miles to the office with my 1 month old premature baby to make it to my appt. At that meeting I did more paperwork and she gave me 2 goals, to talk to legal aide about getting my 13yr old felony expunged and look for a job. When I left the office she had said to schedule an appt for in 2 weeks but when I went to the front desk the Secretary said she didn't have anything available until June 2nd but if there was a cancellation she would call me. Well on May 14th I emailed Angela and told her I was able to buy a van with my tax refund check but it needed some repairs. She told me that they could help with that but that I had missed my appt so I would have to come in for an appt first. Her secretary had put me in the calendar for May 4th without telling me, only a week after our last appt so I scheduled another appt for June 4th and was supposed to get help with the vehicle repairs then. In the meantime I completed both the goals she gave me, found out I wasn't eligible for expungment and was hired for a job wjere I started working this past Saturday, making the repairs even more important. They also scheduled me to work on Monday which was when we were scheduled to meet. I emailed her as soon as I found out on Sunday that I was able to find a job and that I had to work. I offered to come in before or after work or do it by phone because I really needed to get my car fixed as the brakes were really bad and it was overheating a lot. She emailed me back stating that I needed to get a copy of my license, registration, insurance and 2 estimates to get the repairs done which I emailed to her but then was told that she wasn't going ti provide any help until I attended 2 more appointments even though I told her that the auto mechanic said my car was very unsafe to be driving and that I definitely shouldn't be driving with my 2 month old son. So now I have to risk mine and my son's life because she changed her mind about helping us even though I managed to meet both her goals in record time. I really need this help and I worked really hard to do everything I was asked to do to get the help. The woman I'm working with is Angela Emerson at the Saginaw, MI Salvation Army. I also have emails to back up everything I'm saying.

Today, 6/4/2018, My wife, 11 year old son Noah and my 3 daughters went to the Salvation Army Thrift Store located at 616 1st Ave NW in Great Falls Montana where we have shopped on a regular bases for 5 years now. My wife Michelle had found a Broncos throw blanket that she wanted to buy but it did not have a price tag. She sent my 11 year old son Noah to find out how much it was. The lady behind the counter, Debbie, told my son that it could not be sold because it did not have a price tag and that it would have to go though processing the next day before it could be sold. My son went back to my wife with this information. As my wife was finishing up shopping she saw a woman (later identified as employee Linda) walking out of the store with the blanket. My wife stopped her and asked, "Is that the Broncos blanket that was on the counter?" Linda said, "No." Quickly walked out of the store shaking her head and then laughing.

At this point my wife became angry and asked Debbie, "Did you sell that blanket to that lady just now?" Debbie said, "yes, I'm sorry." At which point my wife said, "You lied to me and my son! How could you do that." She left her bags on the counter and told Debbie, "I am going to make sure everyone on social media knows that this Salvation Army store lies to it's customers and little kids." She then walked out of the store.

As I pulled into the parking lot I saw Debbie approaching my wife's vehicle trying to apologize saying, "I'm sorry, I was pressured into selling it to her." My wife firmly told Debbie, "Please get away from me. Leave me alone. " Debbie continued to try and talk to my wife even after being told several times to leave. I walked up to get in-between them and then Debbie walked back into the store. I followed her and asked to speak with a manager.

Edie the manager came to talk to me. I asked about the store policy about un-marked items which she confirmed had to be returned to processing and not be sold until the next day. I then asked why the blanket in question was sold to the other lady. Edie said she knows who the lady is and will call her to return the blanket. Edie did confirm that the woman was an employee and that she should not have taken the blanket. I waited in the store for about 15 minuets before the woman (Linda) returned the blanket. Edie sold it to me for $10.00. Debbie again apologized and said, "I know I shouldn't have done that" while Linda just looked at me begrudgingly. Edie apologized again as well and made the situation right.

I did not have Debbie's or Linda's names when I left the store but I called prior to this message and a very nice and polite man named Ethan gave me the information I was looking for.

We have been loyal customers for 5 years and this incident has brought shame on the local store. My wife after this, refuses to shop there anymore. As a business and Christian based organization this should have never happened.

I have attached a photo of Linda (on the customer side of the counter) and Debbie. that was taken while Edie was cashiering the blanket for me.

I had the worst and most embarrassing guest experience while shopping at you Manassas, VA store today. I was rudely followed around the store by 2 managers (both are spanish women, the tall lady manager with long curled hair and a lot of makeup about mid 40's and the other lady manager who I believe to be the general manager - short haired lady mid 50's slender build. I was trying on clothes when I had the long haired manager come and check my cart, room, and return items. Normally this doesn't bother me except for today after this occured I was continuously followed by both the long haired manager and the general manager. The general manager followed me around the store and I felt
So uncomfortable I decided to let her know I felt this to be ridiculous. I decided to try on shoes and finish deciding what I wished to purchase. While trying on shoes all 3 Spanish lady managers rudely watched me to Where I decided on my purchases and put back a few clothing items as well as 3 wallets that I had examined further and found defects. While approaching the cash stand I saw a adorable pink girls dress with no price. I asked the long haired manager if she could price the dress for me. Instead of the obvious yes or no answer. She stated"where is your cart?" I asked her why but answered her question explaining that it was up front by the entrance where I left it. She then demanded to know where the 3 wallets were that were in my cart were. Her accusations of theft enraged me. I was not only shocked and appalled but utterly embarrassed. Enraged by her accusations of theft, I stated to her to follow me and went to the wallet rack and retrieved all 3 wallets to show her. After doing her job for her, I angrily threw my now never will I buy puchases on the counter and demanded her name and 800 phone number to complain regarding her discriminating actions and completely unfounded accusations of theft. Instead of telling me her name and company contact info., She stated she could call police. I was so angry and wanted her overdue apology which I never got, I said please do. It was at this point I was so embarrassed and upset that I thought the police could help me by taking back that horrific hour I had just experienced in your Manassas, VA store. Deciding this would not be a very effective route to use as the police couldn't possibly charge her instead for the lack of judgement and bad management/customer service I just received. I chose to leave the store and not wait on the police. I was humiliated enough already. I am now hopefully çontacting the correct people to address this stores management team and their poor level of service. I myself am a retail general manager of over 15 years and I have never been so embarrassed to shop anywhere as I was today in your Manassas, VA location today.

Michelle Hakenson
[protected]@gmail.com
[protected]

I called to see if a parcel had gone to my friend in the salvation army homeless hostel in Dundee, at Strathmore Lodge, I just wanted to know if it had come as I posted it to him on the 24th May 2018 first class, the lady was rude and not very nice, she would not take a message, so he could call to say he got the package, as I would have to put in a claim at the post office. I know they can't give out details as for data protection, but feel this lady should at least be respectful on the phone, I have been homeless too and at least the staff at brewery lane were respectful and polite.

Hello good after noon my name is florencia villa and I have a problem. I work at the buena park salvation army.. On 5-24-2018. My purse was stole from the area of employees only from inside the locker.. My purse contain.. Id, my kids medical card, bank card, irs information, prescription, money and other personal. The manager from the store was notify about the situation and did not immediate call the police. She called managment from the store and they they said they were going to come down to search the new person that was on site.. But never showed up... So I had to call the police because the store wouldnt call it.. And made my report. There was a new person on site loading a container out side and he was the only one inside loading it... Today on 5-28-2018. I was notify my purse was found inside the container that the other employee was loading but no wallet.. So all my information, money etc. Is still lost. And management isnt gonna do anything and like they said on the day my purse went lost.. They dont want to get involve.. Even tho. They said they were going to come down and search that person on suspicion... And even tho it happen in work place... So I need to know what is going to happen.. What actions are going to be taken?

I had a scheduled pick up today May 23, 2018. They picked a couple of boxes and left many appropriate items behind. They even left new items with price tags on them. They left items that were in perfect condition that were bought from the Pottery Barn. They left books and furniture. They lied and told me they didn't take an expensive chair because it had a cigarette burn on it. A complete lie! I called and the supervisor told me that when they don't take certain things they decide to leave the rest behind. What sense does that make! The supervisor told me that I will have to find a other way to get rid of my stuff! I already have a dumpster in my driveway, and that's not the point! I would never have thought that people would be so lazy and lie. I have always donated to the Salvation Army but never will again.

This is Dorothy Daley, pick up site, 190 Oakland St, Manchester. I had a perfectly fine loveseat and recliner. I do have a dog, but cleaned both a much as I could. Your driver refused to take the recliner, saying they are sold in your stores, and your customers have allergies. I know this because I WAS a customer. People try to donate good things to you FREE, then you SELL them. I know it's for a good cause, but you mean to tell me your workers CANT AT LE
AST VACUUM THEM when you receive them? I was at my new place, but went to Oakland St to meet them. I am retired, and now live in a different town, so this was an inconvenience to me! From now on I will be donating to places who appreciate receiving good merchandise! Again THIS COUCH AND CHAIR HAD NO HOLES, STAINS, ETC.

I scheduled my online pick-up for May 19, 2018. I did not receive an email or telephone call that the pickup would be at 7:10am that morning. Nevertheless I was up at 6am, so no problem. I heard the truck pull up, and so I went down and opened my door, no one came to my door, or rang the bell.

All I knew after two minutes that the truck was gone, and a missed phone call on my cell that I need to reschedule, all within 5 minutes.

From that moment, I tried to back the donation pick-up department to tell them that no on came to my door as noted in the message left on my cell. "the donation team is at my door".

If they told me that I needed to meet them at the truck, I would have went outside and did just that to let them know that I am in the house.

I tried calling back the number left on my phone, and I would get the message line of just hung up on four times; one is a mistake, four is intent! So I feel they recognize my phone number and do not want to take my call because of their business practice.

If this is the business practice of Salvation Army Donations, then this business practice is very unprofessional, and a new business practice needs to be in place.

5/14/18 - 5/18/18
I scheduled a pickup to donate multiple household furnishings which I thought could have been useful to your organization. I received a call from a rude SA worker during my business hours. He was rude, loud and left me on the phone for long periods of time with no explanation. During the week of my pickup which was supposed to occur on 5/18/18, I received several more calls some telling me they could pick up my donation because I was donating to many items others confirming that the truck would be here for the pick-up as scheduled. By late afternoon on 5/18/18, no SA pick-up. I checked the website and say a notation that the pick-up occurred at 9:545 AM. I called the customer service number and was told I should have called earlier as there was nothing they could do at this point and I would "have to wait" until 5/23/18 when it was convenient for SA to pick up my large order. When I expressed my frustration and advised about the previous rude SA employee, I was told "no one has been rude to you". I have never encountered a more ungrateful non-profit organization. Can you survive without charitable donations? This my second written complaint. I sent the first one via the email on your website and never received a response. We routinely donate to the SA, but not anymore. I will tell everyone about this negative experience and tell them to donate elsewhere. You should train your employees to respect donors and educate them on how non-profit organizations function and survive or NOT. I have never been treated so dismissively when trying to do something to benefit others.

The Salvation Army store located at 2285 Versailles Road Lexington Kentucky phone number [protected]. Date May 16th 2018 at 4:08 p.m. I purchased two pictures for a total of $12.70 at the store call my mother after leaving the store and was informed that she did not have room for these two pictures so I drove back to the store about 15 minutes later and ask to speak with the manager on duty she informed me that all cells were final and wouldn't even listen to the reason I was bringing the merchandise back she was very very disrespectful so much so but it seem to offend the other customers around me I'm a veteran serve for 24 years in the United States Army and I understand the policy this retail store has I know that their business is to help people who are homeless and two otherwise help the community I don't mind not being able to return the merchandise but I feel as a veteran that at least some level of respect should be shown to a customer I will never shop at this store again and I hope the manager gets fired for being appear undeniable ginormous b**** thank you very much for your time and if you're in Lexington Kentucky make sure to tell the Salvation Army on Versailles Road to suck it

My name is Janet Samuel and I had a pick-up yesterday, May 15, 2018 at this address: 353 Oglesby Ave., Calumet City, IL 60409. I left the items about 7 bags and a box on my front porch, and when I returned home from work, no tax form was left in my mail-box. I instructed specifically to have the individual to leave the tax from in my mail-box.

I am complaining about no tax form was left. I would appreciate that one is mailed to me, or just stop by and leave one in the mail-box.

Sincerely,

Mrs. Samuel

I have had three horrible experiences with customer service at various Salvation Army stores on Long Island. The one that was the worst just happened today. The store hours posted online say that it is open until 7pm. I had purchased a clock the other day that could not fit in my car and I had to drive 45 minutes to this store to pick it up. When I showed up, the doors were locked but there were two workers (including the manager who knows me very well) inside. It was pouring out and I waved for them to come to the door so I could ask if I could just pick the clock up and put it in my car. They told me no. The store is closed. I told them that is fine. I wasn't looking to shop. I just wanted to pick up what I had already purchased because I am going away and wouldn't be able to pick it up until next week. Again, they said, no. While I understand the need to keep people out of the store after closing, the online store hours say it is open till seven and it was six fifteen when I showed up. Also, I am not a stranger to these workers and they are well aware that I purchased this clock just yesterday. They are also aware of how far I have to travel to get here. This kind of customer service is unacceptable. I dontate all of my stuff to your organization and I also spend a ton of money here. I work for people with disabilities and I come here at least 3 times a week buying stuff for them out of pocket. I am truly thinking of taking my business and my donations elsewhere.

On May 6th one of your counselors at a Salvation Army Hope Center accuse the black girl of pissing on the floor She is wrong in this case. because girl is my daughter she's knocked on the door for me to come out of the bathroom . I came in to ask what the problem is with my daughter. I was told that my daughter is grown, and to mind my own business. This is supposed to be a center of hope. How can this be when all they do is put the homeless in despair. This happened in Ocala, Florida.

I am a current benificiary at the Harrisburg ARC at 3650 Vartan Way. On Thursday April 26th at around 8pm, an incident occurred between a staff member and another benificiary. The staff member named Stanley O, was in a pysical altercation with a benificiary named Nathan. Nathan was being evicted due to a positive drug test, and being currently under the influence. He had been beligerant for a few minutes, after which Stanley O, the current Resident Manager supervisor, hit Nathan in the face twice. After a tussle when Nathan was on the ground and injured, Stanley O procedded to kick Nathan in the face. The cops were called and an incident report filed. But now after a few days it seems that this incident is being swept under the rug. This altercation was caught on video tape and should easily be reviewed. The amount of force and the attack on the benificiary is outrageous and out of control. I would like to submit that Stanley O, be reviewed for this incident and his employment taking under review. I have a very hard time believing that this is acceptable in any way, shape, or form, from the ARC.

This lady here in ardmore ok very extremely rude she be little me yelled at me and also lied on me she is a horrible human being i urge you to have her removed if not there should be somekind of disciplinary for her actions i never been treated the way she did me by the way my name is christopher tucker phone number5802774317 i just want to make you guys aware so this can stop if she is doing this to me she more and likely doing this to others

I would like to just announce for anyone around this particular facility that if there is an employee working around achild or children and vulnerable people who relies on the help of those from your organization, I do not think someone who finds joy in fighting on the streets is the right person to be in a working living environment with so much hostile for those in need.. Especially someone who is suppose to represent your organization. I would be absolutely embarrassed if this was one of my employees... What usually happens outside of work should not matter if your a waitress of some sort with no life, but this young lady Crystal Garcia out of your lubbock tx location is an absolute embarrassment for a non profit organization like salvation army.. just take your time in reading her outbursts... I wouldn't be surprised if she is hostile with the children and parents... I would advice you to find a replacement someone already safe to be around.. I would not take or recommend your facility as long as she is employed.. I would hate for this to go public.. The act of a salvation army employee.. to be ranting on fb about going to someones house to fight them and quote "I like when they fight back its called a challeng" what grown mother and employee of a wonderful organization like salvationarmy acts like that.. I'm sorry if she is left in that facility around children when she can not even control herself that is a high risk of endangering a child and people in general... Please look into to this and make sure someone with no shame and who is proud to act like an animal should be apart of your organization in great things.. I haven photos to show the extent of anger... I have message the fb of salvation army have yet to recieve a response and the director Erica Hitt also no response.. thanks in advance

I wanted to make a complaint about one of your Managers from one of your stores. I had a very bad experience on Saturday April 21st 2018 because my daughter of 7 years old had a bad experience in one of the dressing rooms she went in to try on a dress on her own I was outside the door . aAs she was finishing up getting dressed to her regular clothing after trying on the dress she picked up her blouse that had fell on the floor, as she picked it up she noticed her blouses wet and said "mommy my blouse is wet with something sticky and gross" she said, so i got her blouse and I touched it when I touched it it was sticky and gross I smelled it and that's when I found out that it was growth it was semen some gross person went in there and that they're disgusting thing and left it all on the floor as I told the store manager she didn't believe me she went to go check and she said sorry she told me if I want to go wash my hands I did I came back I told her I wanted to make a report but one of the other managers that was there started making a big deal out of it and said well this was his comment "you are at a thrift store there is homeless people that come here it's only feces we've had to deal with other things that are worse than that get over it" as he was taking care of customers cashing them out speaking out loud that's what he said I don't appreciate those kind of unprofessional comments, my husband asked to speak to him aside alone to express how he didn't like his comment and his uncaring comment towards his customers, this manager told my husband yeah give me a minute my husband waited and waited and he took a while we still needed to get an item that was heavy into our car we went to go put the item in the car while he finished taking care of customers he finish taking care of customers he came outside to find my husband my husband Express to him that he didn't like the comment he had made in front of the customers that is very wrong and we didn't like it because he should care for his customers cuz we're the ones who give him a job basically and he said I'm not mad for what happened to you I'm mad because my employees have to take care of it not you and my husband said well if you're mad at that you shouldn't be talking to your customers that way especially if we wanted to make an incident report for something so delicate he didn't want to take an incident report he was making a big deal talking talking out loud saying it's not a big deal what for so my husband expressed to him that he should really be careful what he says in public and he should care for his customers a little bit more he turned around started mumbling walked away mad since me and my husband always go to that store we've never had a problem like that happen the employees there are very nice we have never had an incident like that happened to us before. And if we go to the Salvation Army it's because we don't have the money to go tomorrow we don't have the money to go buy brand new items for a family were low-income family and we'll try to get the best priced items we can afford we spent a lot of money there and we don't like the way we were treated by this manager at all we felt humiliated unwanted and honestly quite sick of how people could take things lightly and not care maybe for others it wasn't a big deal for me and my husband it's a big deal only because it happened to my seven-year-old daughter and I don't need that but the wait your manager treated the situation was very unprofessional ungrateful and honestly he was just a mean person. I really do hope something is done about this matter, no need to me but to that store that's a nice or very nice employees just that manager I don't appreciate and I've seen conflicts with other people with him before in the past I just chose not to make a big deal out of it I don't agree how he takes care of things or how he treats customer and quite honestly this time it went overboard. Hope to hear from someone soon about the situation. And I hope they take my complaint seriously.

The food pantry employees have been stealing and keeping the best of the food donations and taking them home to their families at the end of their work shift I have seen them do it, used to volunteer there and when I had walked in on them doing it on several different occasions I was told I could not be a volunteer there any more, if this situation isn't straighten out then in going to not only file a law suite, in going to have my attorney involved with filing it, also they are very prejudice against the homeless and white people, and that will be the second law suite I will file after the first law suite is done.

The person that came to supposably inspect my furniture/ sofa claimed on his silly computer that it had deficiency such as a scratch when it really came down to him being discriminatory against the driver/ his partner an old man he mumbled under his breath at the door on way out that he'd have o do all the work, meanwhile he didn't even look like he cut it bc he was a bad mouth type street thug no meat on his bones just poor attitude and bad energy in my home, not welcomed anymore. Last time I do business with your company. What the young thug doesn't understand about that old man he probably was the person who helped originally deliver the large sofas, with a great partner a young irish/ pr. Great service was rendered once upon a long time ago. Thank you, for the wasted time, thanks for your time, also calling into the office has been some poor attitudes, rudeness.

To whom it may concern,

I have had two scheduled pick ups with yourselves. However when I logged in online, only 1 would show which was for May 4th however the one for April 17th would not show.

When I called on April 12th to confirm things, the person on the switchboard was very rude in informing me that Salvation Army were now closed and unable to assist me until 07:30 the following day

On Friday April 13th, I called at 07:40 and was informed that they could not find my pick up. I finally put through to the dispatch individual who was extremely disrespectful and in tern said that he would not help me. I had provided my contact number, address and full name with no assistance. 20 mins after my call was ended, someone from Salvation Army (who did not initially identify themselves) stated, they had found my request and pick up was in fact for Tuesday April 17th.

On the day of April 17th at 07:45 I called again to confirm my pick up, i initially was informed they could not find my details and then 15 mins into the call finally someone found the scheduled pick up for this date.

The driver arrived at address just after 14:00 and took some items however stated there were scratches on other items, which in my opinion were in good condition. He in fact took a bedside table which had multiple scratches, hence I am slightly confused what the rational for that was. They were lazy and did not seem like they wanted to actually lift the items, and were looking for any reason not to take them

I called Salvation Army again, spoke to the operator and then was put through to Stan who was not helpful at all. He was rude, not informative, did not provide any form of reassurance, and ended the conversation with he would sack the driver, even though I thought this was a volunteer service.

Over all I am not happy with my experience with Salvation Army, and shall not be recommending your services in the future. If this is how you treat people who are giving things away for free. It says a lot about the programs you offer and the attitude of your organization.