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The Salvation Army USA Complaints Summary

67 Resolved
674 Unresolved
Our verdict: If considering services from The Salvation Army USA with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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The Salvation Army USA reviews & complaints 741

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12:48 pm EST
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The Salvation Army USA rosemary abernathy

This report is against Rosemary Abernathy, for making improper accusations against me, and accusing me of being mentally ill. I spoke my mind of the truth based on my own experiences, and when I was asked improper questions by her, she made very wrong judgements agasint me, which led to her telling me that I am dillusional, and mentally sick. She then told me how urgent it was to go see a psychiatrist, and how she felt sorry for me. I am very angry, because this is very wrong, and I have many witnesses that can back me up based on their own experiences who also attended the Salvation Army. She misdiagnosed many people, and put more than half of them on medication when it was not at all necessary.

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The Salvation Army USA price gauging

I shop frequently at the salvation army all over my county, and the one in Waukegan, Illinois is by far the bad apple of the bunch. every time I go there they tell me that many of the items are not for sale but are gone the next day, or the have the price so very high no one can afford them! so I did some investigative work and it seems that the employees are pricing items according to what people on Ebay are ASKING for their items! the are not selling for that price but your store is sticking to those prices that are unrealistic! should I only buy on Ebay where I have buyer protection or will things change? please let me know and I will go back but not until then.
Thank you
Randy Sanderson
[protected]
Oh also I have noticed the exact same procedure at the Zion, Illinois branch as well, but they have taken it a bit further it seems they NEVER EVER CHANGE THE STOCK! Are employees allowed to keep what they want to? And if so how do I get a job there because that sounds like a good way to go to get all the FREE items I want when I want.

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The Salvation Army USA clerk innapropriate behavior

I often go in thee salvation Army stores dressed as a homeless person to see what treatment I get. First I am watched as if I were in Tiffany's Jewelers by persons most likely just off County Probation for a felony theemselves. Perhaps newly sober (to which I applaud) theey have a tendency to talk down to me eventheough theey are taught thee opposite. thee latest event happened at a store in Chicago at Christiana and Montrose by an older black male, who exhibited all thee manners of a newly sober person. They lacked humility, theey talked down to not only me but otheers, and so much like thee Jewish kapos who worked in thee deathe camps and altheough Jewish, theey treated thee Jews almost as bad as thee Nazis. It is theese very workers who come down hardest on the poor. Let me explain a few facts to thee:
If theey have 1 year off drugs and alcohol, thee have a 10% chance of remaining theat way for thee next year.
2) No matter how 'blessed' theey believe theemselves otheers of us have differing religious beliefs..not better nor worse just different. So consider yourself taken down a peg, which is a good theings as humility is teach ability as theey say in your 12 Step speak...

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Duane Warren
Mount Clemens, US
Dec 06, 2012 9:36 am EST
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Hello, i recently was interviewed By a lady named (Tracy Sekula). She was very, Very, Very Rude & Started Speaking out of line To a situation that started in the lobby Between Me & her salvation army hiring. She Threatened to tear my application up & then threw me out if i didn't tell the truth or answer her in the correct way. Then tore it up right in front of me & her co workers. You can reach me at [protected] ThankYou. This was in detroit hiring Salvation army!

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Jerseyguy46
Belmar, US
Nov 28, 2012 7:52 pm EST

So when doe's this episode of Undercover Boss air?

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11:16 pm EDT
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The Salvation Army USA expired food

I understand that getting a handout from the Salvation Army is a blessing. My mother who worked her entire life and has been unable to find a job in the pass 3 years and is now dependant on her Social Security which is a total of $1, 300. She uses the Salvation Army in Lodi, Ca for assistance to help meet ends. (I am in the same boat and help as best as I can)

She receives food that is expired for months. This is amazing that an organization that is so well known and gives her a box a food once of month that is expired, moths and all. Talk about being kicked when you are down. How do you help your loved one when she is dependant on aide after working and lossing her investments in the crash. I will gladly video tape the entire pick-up proceedure from and show evidence of this misdeed and misuse of funds.

HELP OUR SENIORS EAT WITH RESPECT! CHECK YOUR LOCAL DUMPSTER DIVERS, I AM SURE THEY ONCE WERE HOME OWNERS AND WERE FROM THE WORKING CLASS.

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DontScrewWitMe
Bronx, US
Jul 31, 2014 11:34 pm EDT

DO NOT DONATE TO THE SALVATION ARMY PERIOD! THE BIGGEST SCAM IN THE UNIVERSE!

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1:12 pm EDT
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The Salvation Army USA officers stealing money

The salvation army is stealing from donors. Officer tabitha perry ran up over $ 5, 000.00 in personal cell phone bills calling her boyfriend in jamaica and the roanoke office had to pay for it. Major mark bell, divisional commander in washington, dc approved these expenditures, and roanoke had to swallow the loss. Current officer kenneth argot complained about the state of the roanoke corps, yet he took thousands of dollars from roanoke to pay for his daughter's college. With the christmas season coming upon us and the salvation army crying hard times, this is what they do with your donations. Do not contribute to this #!

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Ripped off in Roanoke is a lame
DC, US
May 31, 2013 12:56 am EDT

Ripped off in Roanoke like boys and got fired by the army for watching gay porn at work. now he is salty.

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9:32 am EDT
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The Salvation Army USA donations spent on officers, not the needy

Salvation Army, Roanoke:

Salvation Army officers lie about helping others, help only themselves. Here is how:
Corps Officer base salary, free house to live in, free vehicles including all
gas and maintenance, for him and his wife, all Federal, State, and Social
Security taxes paid, all utilities paid, free laptop for each of them, many
meals paid for him and his family, free college tuition for his children at any
university in the country, top of the line cell phone, free medical insurance
for his family, an allowance for each child he has, all life insurance and
retirement paid for. A $ 30, 000 base salary quickly turns into $ 120, 000!
Roanoke also has an Assistant Corps Officer, and he makes about half that
number. All of this is paid for by Roanoke donors.
The Salvation Army claims that 88% of all donations stay local.
However, a very small portion of that actually goes to help people of the
Roanoke Valley. The division that covers Roanoke includes over 30 local Corps.
Multiply the above dollar amounts by 30, and you will see that the largest
portion of donations goes to take care of the officers and their families, not
the needy. This division has about 12 officers at its headquarters in
Washington, DC. They make more than local officers. There are over 40
Salvation Army divisions in the United States. For most of the time that I was
at the Roanoke Salvation Army, most of the people who came to us for help were
turned away and told that "no funds were available." It is not hard to
understand why. And they got rid of me to save money. Increased giving means
more money for the officers to use for themselves. Also, for the five Christmas
seasons I spent at The Salvation Army, all Christmas Kettle donations went to
division headquarters in Washington, DC, none of them stayed in Roanoke. That was around one
million dollars for the five years. Part of it went to pay for extravagant
Christmas parties for all Virginia officers and their families. They all spent
one week at The Kingsmill in Williamsburg. Donating to The Salvation Army is a
bad idea. The officers are ###. The Salvation Army motto is "Doing the Most Good." It should read
"Doing the Most Good for the Officers." This is only the tip of the iceberg. There is much more. Please feel free to
share this information with others. Thanks.

Read full review of The Salvation Army USA and 32 comments
Update by Ripped off in Roanoke
Aug 20, 2012 11:34 am EDT

This message is in response to redhatterb71:
I was the Financial Controller. I DO KNOW what I am talking about. I saw all financial activities. At Christmas, they do help people with donations that officers, volunteers and employees don't steal. I intend to make all the trouble I can for those ###. Perhaps you should get a job and quit expecting handouts from charities.

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Walther Forstmann
, US
Jan 20, 2022 12:53 pm EST

The past officers Captain Senn, of the ARC in St. Louis were stealing SO MUCH, they bought a second house in St. Louis county and had workers bring truck after truck of "treasures" there! To get in the front door, you literally had to step up onto 3/4 of a foot of Oriental and Persian rugs lining every floor! Inside were antiques galore! Silverware sets, crystal sets, name-brand clothes, and name-brand electronics. We were disgusted! Remember how the Knights Templar were accused of worshiping money and false idols, but were probably lied on and set up? Well, not the Senns! Guilty. Guilty. Guilty. [censored]ing two-faced thieves! Rename yourselves, the Sins.

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Red999
, US
Dec 03, 2018 5:46 pm EST

I know for a fact that Salvation Army workers are stealing from the donations. I have a family member that boasts about it. They go "Shopping" from the donations and keep all the gift cards, even hold "garage sales" with donations! I do not trust them, I would never donate to them ever again. They usually come from a long family of "Salvationists" who know how to work the system. Free everything...? Teaching their children how to fake religion. Just like serial welfare, generations of thieving and getting away with it. Disgusting. I have cut this family member off, I do not like how they are and I will not welcome them in my life knowing how despicable they are.

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Walther Forstmann
, US
Jun 23, 2023 12:14 am EDT
Replying to comment of Red999

Yes! It gets worse. The donated cars are given to family members. The free, FORCED (by probation officers that don't understand that the US govt cannot have entanglement w any religion) laborers are forced to get food stamp cards, which the Army then holds on to. When a forced workers benefits hit their card, the Army acts like a store and charges your Food Stamp card in their office. The worker then has to put their PIN in and they keep the money and then feed the donated, day-old food.

This is why their stores are complete [censored]. NO ONE donates to them anymore, bc a LOT of people have been forced themselves into a Army program., or have had a family member forced into their fake Drug Rehab Programs, which are really AA or NA meetings OUTSIDE of the Salvation Army.

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jude2u
Waterloo, CA
Jul 20, 2011 9:39 am EDT

My mother arranged for the Salvation Army to pick up some furniture last Saturday. Even though they were told there was a large couch (dimensions were given earlier), several large chairs and some tables, only one person arrived. When he realized that he couldn't move it on his own or convince my sister with a broken arm to help, he called for someone else to assist him. They got the furniture out but in the process scratched up the freshly painted walls and broke a light fixture to such an extent that it caused further electrical problems afterwards. When my mother called on Monday to explain the situation to them they said that they shouldn't have bothered to take the couch because they would only get about $50.00 for it anyway and they offered no apologies for the damage they caused. So they disrespected my 80 year old mother and her property and brought her to tears when all she wanted to do was help out a little. Oh, and just so you know, the furniture she donated was in perfect condition. Think twice before you deal with them.

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Jim Bauer
, US
Nov 06, 2019 5:00 pm EST
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Replying to comment of jude2u

This is interesting and fairly typical. My late mother asked her local church to help with her house upkeep, after asking others who had used the free services of the church they said "All they do is plant flowers." Similarly my mother helped many different community organizations during her life, at her funeral not a one was there to thank or show appreciation to her life of free work for them. I have worked with charities many years. Many exist just like for profit organizations to simply help a few at the top. They are fronts. The Catholic Church being one of the most notable.

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charliemil
Roanoke, US
Feb 04, 2013 4:23 pm EST

Bed bugs are rampant at the Salvation Army Red Shield Lodge in Roanoke, VA. They also have bat droppings in the main dining room at the church. Officers and HR refuse to deal with it.

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Zisel
Brooklyn, US
Dec 05, 2012 2:24 pm EST

This store is an insult to the customers and to the employees who have to spend the workday in such dirty and unattractive surroundings. The floor tiles are coming up and apparently the place hasn't been painted in decades. I brought some linens and other items in yesterday. All the donations are thrown in the back of the store in disarray. I called the main office of The Salvation Army and was given the name of a supervisor who was no longer working with the organization. I left two messages, but no one returned my call. Frankly, I wonder about the integrity of this organization.

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Katarina lp
, US
May 14, 2013 12:54 pm EDT
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I drove to this location from Enfield Connecticut about a 45 minute ride I arrived to the store and look inside to check on things and the price recently my teenage daughter passed away from cancer I had her things in the car to donate, I stopped at service desk or register to ask a question the manager was about 100 feet from the counter another employee was coming towards me they started shouting at one another the manager yelled if I was buying something The other associate screamed back he wasn't sure mind you I was right there, all they had to do was ask me . I turned around and told the manager I had a question she snubbed and yelled to the other associate if she's not buying anything I'm not coming up this is so disappointing I will not leave My daughters things to be donated this organization should be ashamed these people that you have in charge of this store cannot deserve to have a job very disappointed I will find somewhere else that I can list all her things for free prices were very high how can a Person that is having difficulties able to buy some things that really were not in that great of a shape for five dollars or more what ever happened to the prices that people who go in there and get what they needed

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wanda larrimore
pine hill, US
Dec 29, 2010 12:21 am EST

An Employee named Betty Brown, is very rude to people when they come to get food . Which by the way is given to them by wal-mart for the people of our town. For some reason this woman is very rude to people, she will tell them they are giving it to the prisoners, and then 30 min later will bringit up usually when her family is there. It does not matter to her that some of these people wait for that food and that
they may need it for a meal. I have ask for the main office number serveral times and she tells me to get it the best way I can. She called the police on an 80 year old woman who spoke up for her daughter when she talked ugly to her and told her to get out of the store because she had two sweets. Then turn around and she is giving a lady 2 pies a dozen doughnuts and cookies. She has no right to talk to

people less than humans.

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Jim Bauer
, US
Nov 06, 2019 4:55 pm EST
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In Jefferson City Missouri the S.A. is also very corrupt and filled with nasty tempered people to exist to take advantage of the poor, not help them.

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vick0326
, US
Jun 26, 2016 3:27 pm EDT

If u were with the Army for 5 years and you never said anything until they fired you what does that say about you if they were so unethical why in the world would you stay with them for so long if you knew such bad things were going on and you were there the whole entire time until they let you go you're no better than anyone else and how dare you say something now

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Jason Abernathy
, US
Jun 09, 2016 7:11 pm EDT

I've seen first-hand what the Salvation Army Officers are given and the extras they take. They live in houses that are nicer than anyone in their congregation could afford. At least $300, 000 value and up. They are given cars and often"take" donated cars for their children. All their bills are paid, all meals(including expensive restaurant meals with multiple guests) are covered, all taxes and insurances covered, fuel covered, clothing covered, student loans paid. Plus each officer (husband and wife) receives a salary of about 30, 000 on top of it all. Add the fact that they employee their own family and friends with salary discretion and you can see how well off they make themselves. "Doing the most good...for the officers and their families"

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Erin M. Henderson
, US
Mar 09, 2016 2:01 am EST

ellen, while DV is, on a salvation army building they are goverment funded, and they don't let the army know anything. They make their own choices, they are in control, not the army. If a officer intruded to try and talk some sense into them they could be sued. It is far more, complicated than you think.

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12:54 pm EDT
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The Salvation Army USA salvation army

I worked for the Salvation Army for 6 1/2 years as a Thrift Store Manager. One year and 5 months ago our Major didn't feel that the location of the store was in our best interest, rented a new building, much larger in the same town. Once we moved he set new goals for our daily sales. The Major did no new advertising to help with our business. I told him that his goals were unreasonable for the depressed area that we live in. After we moved 2 more thrift stores opened up in the same town. We never did reach the goal of $1000 daily. Over the past 4 months I received 2 written warnings for not making $1000 a day. I responded that it was unfair, I wasn't responsible for 1) the number of people who came in to the store OR 2) the amount of money they spent. Still he did no advertising, I did what free advertising I could on-line. But still we never hit the $1000 daily mark.

Two weeks ago I was fired for the reason that the store didn't meet it's goals, I have that in writing. I quote what was said to me.."It's nothing personal it's all about the numbers" I applied for Unemployment and was shocked to find that all four earning quarters were $0.00! I called unemployment to find out the error, I was told nothing was EVER paid in for me as the SA is tax exempt and doesn't have to pay!

So much for the SALVATION ARMY DOING THE MOST GOOD! Since then I have been doing some research and have found the the SA is very anti-gay, much of their Christmas Bucket money goes the help anti -gay programs. The SA even tried to break New York anti- discrimination state law by not allowing gays into shelters and soup kitchens. They threatened to close shelters in NYC if the state would not let them around this law! The SA thinks it is above the law in many ways!

I am urging people to make their donations elsewhere and to support other thrift stores. Take a 2nd look at that bell ringer at Christmas time and know they are supporting the anti-gay movement! The Salvation doesn't do the most good!

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Update by hobbitfeet
Aug 07, 2012 6:35 am EDT

The store is not in an area where it can make $1000 a day it is an unreasonable goal. It is the entire store that can't reach it's goal not just me.That is what I am trying to point out. I am not making up lies...I have my exit paper in writing! It was all about the money and nothing more! Don't believe me I don't really care. I am just one small voice.

I never said I was Christian, I said I was a better Christian as I accept all people for who they are it is not my right to judge. I also said My God...my God may not be the same as yours.

Update by hobbitfeet
Aug 06, 2012 8:33 pm EDT

Sure they do help needy families and yes they do help people with vouchers. Yes they are a religious org. but if indeed they are Christian they can't pick a choose what kind of people they accept. I'm a better Christian as I accept all people as we are all God's children. My God loves all his children not just a select few. I'm sorry that you are not so accepting .
Catholic Charities advertises BTW

But the Salvation Army is indeed heartless when it comes to their employees, there is no more to this story other than What I have told I'm being very honest here. If I was fired justifiably I would lick my wounds and be quiet about it. This was just very unfair what they did!

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English Ian
English Ian
, GB
Aug 07, 2012 7:39 am EDT

ta slimey... boy how I have missed you! So wot's new jimbob?

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aliwithani84
Albuquerque, US
Aug 07, 2012 7:16 am EDT

"They are a religous org. They don'y have to accept or condone ###. I'm gonna make a HUGE donation to the Salvation Army right now, thanks." Well Ian if think that's the case with hobbitfeet.. that puts paul in the same category.

English Ian
English Ian
, GB
Aug 07, 2012 6:57 am EDT

oops... wrote that wrong! never mind

English Ian
English Ian
, GB
Aug 07, 2012 6:52 am EDT

it seems clear that hobbit was relieved of duties because of anti gay beliefs...

English Ian
English Ian
, GB
Aug 07, 2012 6:44 am EDT

probably a good way of getting rid of a ### employee! well done Major. what is the real underlying issue hobbit?

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6:51 am EDT

The Salvation Army USA security officers, have been using their job to bully the homeless people

Over the past number of months, the security officers, have been using their job to bully the homeless people who have been having the Austin Police Department; Called on them because of the security officers harassing the Homeless people who stay at the ARCH. They have been chasing, cussing out, and threatening us homeless people at the ARCH.

The Director of the arch has been over at The Salvation Army many times trying to tell security personal to stop calling the Austin Police Department on the homeless people. Captain Branch, Tackle and the new officers have not stopped their hurtful and demeaning harassing comments. Captain Branch has told me myself that if I send a complaint to State Wide security company. I promise I will get a lawyer and personally sue this company and its security officers. This is the last time I will be sending You and The Salvation Army this notice.

On one night security officers Captain Branch and other officers have been outside harassing the homeless, when a man died of a drug over dose; because security officers have not been doing the job at watching what goes on at night in The Salvation Army. Captain Branch has been seen on a number of times smoking crack out side behind a dumpster. If this harassing the homeless does not stop, I will contact all the news papers, and news stations about what is going on there.

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The Salvation Army USA rude service

How rude! I personally thought the deal with these salvos stores was to help those in need and to be not for profit? I would actually love to see the profits made from narrogin salvos as the lady who sit behind the til is the rudest person I have ever met. Making prices up as she goes accusing you for non payment and also humiliating people and children in front of the other shoppers. I tried to talk to the man in charge but after standing there with my 3 yr old in the freezing cold waiting for him to finish having his irrelivent conversation with another shopper I walked off only to have him follow and say ill help you if you like when I said its ok I was standing there for ages and you didnt want to help to have him reply wth well you can bugger off then... Yes very professional! I just drove off befor I lost the plot with frustration at them. Not only are they all extremely rude in there they are also selling eletrical goods from there homes causign a big debate with shoppers ect as they are also picking and choosing who gets this stuff and how much they sell it for im pretty sure that is illegal theres a reason its not to be sold by the salvos am I right? Something needs to be done befor I a group of us go to the media this is an atrotious levle of service on there behalf!

This place needs some serious hel asap the even have furniture and turn people in need down its almost as if the are trying to run a mega profit organiseation for them selves. Extremely disgusted!

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kathRYNNE
yealering, AU
Jul 20, 2014 11:11 pm EDT

yes i have also witness the rude behavior at the salvos Narrogin and have gone their for help they are rude always also why do the adds come on tv saying salvos will pay for gas for your home when any one asks they say this is not true when asking DCP they say that the money sapplied for salvos comes from gov funding ... i will not ever go to them for
Church services ...

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The Salvation Army USA rude service

Arrangements were made on the phone with a salvation army rep for a furniture donation last week. The pick up date was for Saturday . They advised me to call Saturday morning to get the three hour window for the pick up. I moved the bed (king sized), box spring, and bed frame down stairs to make it easier for them. I called Saturday morning and they proceeded to tell me that my information was not in the computer at all...and I would have to set it up all over again. I was very upset and decided to call on another day. On Tuesday, I called to make an appointment again! I explained what had happened the past week and he (with Zero care and people skills...where do they find these gems that work there?) proceeded to tell me the three upcoming days that they had available. I decided on Friday but he then told me that he had waited and now he was on the Saturday page and couldn't go back. I told him that that was ridiculous, it should be very simple to click back to the Friday page. He then said that he now knows why my information got lost and hung up the phone. Extremely rude...now because of the salvation army's rude and incompetent worker, they are going to miss out on a large donation...and any future one I or my family might have.

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Reviewer35275
,
Nov 23, 2015 12:46 pm EST

My cousin works at the front window and treated me so bad! Then I asked to make a complaint. Then the caption started yelling at me. And was treating me like I'm less than human. It's bad enough I need the help to put presents under the tree. And I'm so greatfull for help but no one should be treated that way!

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M21078
, US
Jun 09, 2012 6:25 am EDT
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Its Saturday and I just had a Salvation Army truck roll up to my house at 9 am. I did not call for my 3 hr window yet so I was surprised. Someone form SA called me and I explained I had not spoken to anyone about my 3 hr window. Needless to say I found his tone rude and condescending. The rep I spoke with last week did not give me a time frame to call in for my window, therefore, I was not fully prepared to have anyone enter my home at 9 am...I'm not even a morning person so that would not have been the 3 hr window I wanted them to come. To say the least the reps act as if they are doing me a favor. Lets be clear this is mutually beneficial people get donations and you get rid of unwanted stuff. I wouldn't call it junk b/c I have clothes with tag on them, shoes that have never been worn, and a solid wood dining room table I am using as we speak that any family would love. I can't stand for their tone so I will be calling the Lutheran Mission, Purple Heart, or someone else. I will still drop off to the Salvation Army but will never call them to pick up anything. So I would say if Salvation Army doesn't work for you still donate b/c there are plenty of companies that will pick up donations.

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SKOR
Toronto, CA
May 08, 2012 4:39 am EDT
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I'd be frustrated as well - but the Salvation Army is a charity, they NEED donations to continue operating.
Not donating your goods to them will not punish the people who answered the phones - it will punish the people who are most needy.

Please remember why you wanted to help in the first place and reconsider.

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jdp76
Boston, US
May 07, 2012 10:19 pm EDT

I donated to them last month too. I never got a confirmation call with the time period as promised. Two RUDE workers showed up at my house and started taking the donations. They took bags of clothes and a sofa when I asked for a receipt for taxes and they told me to hold on --- they went to the truck and just left. They didn't even take the rest of the donations in the pile. I had unused boxed plates. I also had additional jewelry, artwork, etc. I never got my receipt! It's unfortunate but I will never donate to them again!

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The Salvation Army USA rude security tried refusing service dog then threw rude comments directed toward us while shopping

My Fiancee' and I walked into the store around 8:35 this evening... after calling to check the store hours (they close at 9)... I have a Great Pyrenees service animal for health reasons. I'm not sure if the man standing by the cashier was supposed to be a security guard or what purpose he served, but right when we walked in he promptly said "no dogs" (understandable)... I then told him "this is my service dog, not my pet".. He replied with "show me some papers"... I then explained to him that I do not need to carry papers and what he was doing can be considered illegal... My fiancee' didn't want any trouble and I just wanted to see if they had a hooded sweatshirt really fast, so she waited near the front counter and door with the animal. As I walked to the clothing, he yelled "you got 6 minutes before we close" even though this would've made it 8:42... The "security man" then stared at them the entire time and said "he's a service dog", the cashier then said "what the hell's that?" ... he replies with "for blind people" ... My service dog was eager to get back to me and wouldn't sit on command by my fiancee so she pushed on his rear to make him sit. The guard then says "a fu$%ing service animal that you can't even get to sit down?"

I did not know this was going on until I walked out of the store with her and she told me.

This is unreal service, and I can't believe they would hire people like this.

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The Salvation Army USA rental assistance

Back in November or December they said they had no service when it comes to Rental Assistance. When I ask in February, they said somebody was finally going to be there thee 8the of March to explain how it works. You think with it not available for that long, thee person would be equipped to help, only they weren't. I turn in the information they have, and she said the problem was the date. I said the information was still relevant and wanted to know how this violated Salvation army's policy. She seemed like she had absolutely no experience at what she was doing.

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The Salvation Army USA no help for cancer patient

I have been dropping money in the red kettles all my life, I've shopped in the Salvation Army thrift stores forever, thinking I'm helping people that need it. I'm now 46 years old, that's a long time. I've never asked for any kind of help from anyone. Now I've been diagnosed with invasive breast cancer. I've been going to the hospital for all the testing over the past month. We've been staying at a local hotel during this time because the hospital is too far from home. Our family has helped as much as they can but, the well is running dry. Credit cards are maxed. we've applied for all the government aid we can and now have to wait for it to kick in. We needed another week or two of the hotel covered just so I could finish the testing. We went to the Salvation Army. Felt embarrassed, tucked my head and went in. We explained everything to the social worker there. I had all of my paper work from the hospital, papers showing I had applied for everything I could, then explained that we only needed help with the one or two weeks. She said she didn't think she could help and went to ask her supervisor. She came back and said she was sorry but there was nothing she could do, but she could give us food. She said that the Salvation Army doesn't work with the hotels in Osceola County .
Then offered us the food again, we told her we didn't need food just help with the hotel until my cancer is staged and I know what kind of chemo I'll have to have. Again she said she was sorry and wished us luck. She was very nice and did feel bad for us. So we walked out humiliated at the experience.
I've read a lot about the Salvation Army lately, how they help prisoners, alcoholics ... etc, but they can't help someone that has never asked for help and now has cancer. I've learned my lesson, I will never drop money in their kettle again nor will I shop at their stores. I will pass this information on to every person I meet, I'm just flabbergasted.

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hobbitfeet
Presque Isle, US
Aug 07, 2012 6:53 am EDT

Agreed! they are very picky about who they help. I found out a lot of their money goes to Anti-Gay programs! I was shocked! I too posed on the SA as I was fired from them very unfairly!

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The Salvation Army USA jeff werner

Your store in VA Beach off of Lynnhaven charged my 82 yes 82 year old father in law an extra $23.00 dollars for a piece of furniture. Here's what happened. He bought a dresser at your store. As the associate was moving it in the back he broke a piece. The employee said he would fix it. We came in two days later and my father in law said that he knew the guy broke a piece off the dresser so he wanted to look at another one. He found another one for the exact same price (mind you the old dresser was in the store still). We asked an associate and she said that there was no returns but the manager would be in on Monday. My father in law went in on Monday and the manager said that he would exchange it, but would have to charge him $23.00 more dollars since the original dresser had been on sale? Unbelievable that someone that lives off of Social Security would get screwed over by an organization that is suppose to help needy people. I assure you that Goodwill or another organization will get my clothes, goods and other items that I give to charity every year. You should be ashamed of yourself. I will let everyone I know what kind of organization the Salvation Army really is.

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SALVATION ARMY VIRGINAI BEACH
, US
Feb 26, 2012 4:25 am EST

SALVATION ARMY IS A OUT OF CONTROL ORGANIZATION. PLEASE DON'T GIVE THEM ANYTHING AND PROTECT TO COMPANIES THAT DONATE TO THEM LIKE WALMART. I WAS EXPOSED TO RACISM TODAY BY A MANGER IN THEIR DONATION AND PICK-UP LOCATION TODAY.

I HATE SALVATION ARMY AND WILL NEVER LET MY PARENTS SHOP THERE. THEY ARE SCUMMER AND RACIST OR THEY JUST DON'T TRAIN THEIR EMPLOYEES ON DIVERSITY. I AM SHOCKED THAT I WAS GIVING SEMI NEW FURNITURE AND I WAS SUBJECTED TO THIS. WILL AT THE STORE ASKED ME IF I HAVE SOMEONE THAT SPEAKS ENGLISH IN MY HOUSE FOR HIM TO TAKE MY ORDER.

MY WIFE WAS SUPRISED AS SHE CALLED TO CANCEL THE ORDER AND WAS TOLD SPEAKING TO YOUR HUSBAND IS LIKE SPEAKING TO A WALL. PLEASE GIVE TO SOME OTHER GENUINE CHARITY AS SALVATION ARMY IS NOT IT.

REMEBER THE FAT CATS ARE POCKETING YOUR PROCEEDS FROM YOUR DONATION AND ABUSING PEOPLE. AS MUCH AS I LIKE HELPING PEOPLE IN NEED I WILL NEVER PUT MY MONEY IN THAT RED KETTLE AGAIN. I WILL ALSO MAKE SURE EVERYONE I KNOW KNOWS WHAT I WENT THROUGH TODAY. IT WAS A DISGUSTING EXPERIENCE I HAD TODAY WITH ONE OF THEIR MANAGERS IN VIRGINIA BEACH LOCATION.

I AM LOOKING FOR ANOTHER CHARITY THAT ACCEPTS STUFF FOR PEOPLE THAT SALVATION ARMY THINKS CAN'T SPEAK ENGLISH.

I DONT WANT TO JUDGE THE GUY AT SALVATION ARMY BUT SOMETIME PEOPLE ARE BETTER THAN THEY SOUND ON THE PHONE. IF YOU SEE THIS DON'T COME T PICK UP THE STUFF AT MY HOUSE AS I AM LOOKING FOR ANOTHER CHARITY THAT NEEDS HELP.

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The Salvation Army USA completely unreliable pickup services

I ordered a new couch in September 2011 from a furniture store theat does not remove old furniture when new furniture is delivered. I was told by thee furniture salesman theat I would have to find some way to have my couch picked up, so I contacted thee Salvation Army (I have donated clotheing to theem in thee past.) I called my local Salvation Army branch on September 28the and was told theat theey couldn't come pick up thee couch until October 12the. As theat date approached, sometheing came up at work and I had to reschedule withe thee Salvation Army for thee couch pickup. I called thee local branch and asked if I could reschedule for October 14the instead of October 12the and thee guy said "ain't gonna happen!" I was theen told thee next available appointment was for October 28the, so I called thee furniture store and set up delivery for my new couch for October 29the. I was called October 27the by thee Salvation Army and was told theey would be by thee next day between 10am and 1pm, so I took thee day off from work (I work mornings.) I waited at my house all morning and finally called The Salvation Army at 2:30pm to see where theey were. They told me over thee phone after theey made me wait from 10am-2:30pm theat no one would be coming for thee couch. I ended up having to call a junk removal service theat charged me $265 to remove thee couch last minute. I called The Salvation Army national headquarters to file a complaint against my local branch. I hate thee Salvation Army withe a passion and will NEVER donate anytheing to theem ever again!

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The Salvation Army USA rental assistance

I want to make a complaint on the Salvationary Army located in East Point Georgia in Fulton County. I'am a single parent raising a seventeen year old by myself getting ready to graduate next year and going to College. I'am struggling trying to pay my rent every month. I do work a part-time working 10-20 per week sometimes. It's really hard and frusted and stressful trying to pay bills by yourself and trying to save money for your daughter to go to a good college and be something in life. I need some Rent Assistance for a month to get me our the whole. My rent is $500.00 a month. I called united way to get the number for the Salvationary Army. Mondays is the only time you can call the Salvationary Army for appointments at exactly 9:00 a.m. God is good i been off every Mondays to be able to called for a month. I haven't got through to them yet. I wake up every monday morning at 8:30 see my daughter off to school and i start calling the two numbers above at exactly 9:00 a.m. This is the problem right here i will get through several of times but you won't speak to a live person, always they answer machine will come on when i get through over and over again. Then i get so frusted i stop calling, because i'am pissed off now. So about three hours later i called back they machine will say we have all our applications fill up the week of the October 3, 10, 17, 24 please try back again on the 31th. So thats telling me you been answering your phones. I call them every Monday faithfully because i need help with my rent, so me and my seventeen year old daughter don't get put out. It's rough for everybody including me but i want to know how your system works when you tell the people to call on Mondays at 9:00 and i get through, it's not busy but i hear your voice mail. I'am so pissed off i even call Salvationary Army Headquarters at [protected]) and spoke to the operator named Chris and told her wants going on and she said she told somebody in the correct department who takes care of that. She said somebody will calll you haven't gotten a phone call yet that been three weeks next Monday. I have borrow money from every family member and friend i can think of. The Salvationary Army is suppose to help people in need this is a one time thing for me. Never needed no Rent Assistance until now things happen. So I'am complainting and hope this be resolve so me and my daughter can get the help we need. The good thing i'am bless because i was approved for a Section Voucher i'am on the waiting list hopefully i will get a letter or phone call soon. So i don't have to worry about my rent. My number i can be reach is [protected])

Ms. Constance Evans

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The Salvation Army USA was respected and lied on

I have been going to the salvation army sense I was a little girl I am 60 yrs old and I have been treayed so badly a the store in st clair shores and roseville it all started at the st clair shores store when I ask for three item that were hanging on the wall the # manager said no way could I have it its been on the wall for yrs well some of the worker didnt like what he said to me and the way he said it everything in the stores are donated so I called downtown det an talked to katie an she had the items taken down an I went in and purchased them. Well that same as manager was so upset if looks could kill I d be dead. So I was at the roseville store a saw a rug I wanted to buy so I ask a young man that works there to please take it up front for me an he said ok so I continued shoppig and happen to go back where the rugs were and there my rug was still there and this guy said it was his an he was very rude and I was so afraid well both mangers had to find the young man that knew I was there to get therug first and that was taken care of but I was afraid to leave the store because that man was so angry. Well I found a three piece wicker set and I ask the managers tto please get it so that wont happen to me again so as they were tieing the wicker set to my car they were unloading a sofs I have been wanting all my life but they explained it had to be ticketed so I call katie downtown and she said talk to the manager and I did and she said I had to wait but couldnt tell me when now the # mangers is causing me alot of problems with katie and the other manager because of the items from the stclair shores store now ill be in the roseville store at nine oclock and im gonna sit there until they bring it out I hope and pray it doesnt take all day can someone please help me cynthia washington [protected] thank u and god bless u and the salvation army

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GoldOpals Opals
Karcultaby, AU
Sep 10, 2011 5:47 am EDT
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Wow... I think I only saw ONE full stop. At least the Salvos welcome all sorts!

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The Salvation Army USA verbal threat of bodily harm

my name is tim jones, august 19th 2011 approximately 11:30 am the intake counselor Tracy vines verbally threatened me with bodily harm stating " I could get you hurt". all this as a result of trying to ask a question. I had placed several calls and left a message and contact number to be reached with no reply. as i began to leave the building i ran into micheal fairbanks who i believe is the program director. mr fairbanks and i had a good repor in the past because i am a past graduate of the arc. mr fairbanks told me to to tell the front desk that i was his invited guest to lunch. i felt the same with ms vines also who in the past i also had a respectable repor with (it should be noted she made advances towards me when i initially entered the program which i respecfully declined which may have something to do with all this its common knowledge she flirts with the male benifitceries regularly) i was shocked to say the least when just prior to entering the buiding for lunch i saw her called her name she turned around and ignored me. she was talking to a co-worker so i figured id tag along until she was done. when she was finished i asked if she had a moment and again i was ignored. i mentioned this to mr foster head of the work program and he politly sd he would look into it. as i went back to the center to have lunch i had to pass ms vines office knocked on her open door and simply said are you upset with me she said why are you following me i could get you hurt get out my office. i said i was invited to lunch and why are you threatening me. i left her office and told her i would report it she said tell who ever you want the major mrs major or barak oboma i proceeded to the cafeteria where she followed me which at the time i didnt realize saw mr fairbanks he greeted me and when ms vines came in complaining to get out micheal fairbanks immediatly changed his tone and made a scene embarressing me in a caferteria full of staff and beneficiaries without any knowledge of what took place between ms vines and myself . i was told i had 3 seconds to get out or they would call the police i immediatly left and called the police my self off the property so i could not be accused of trespassing. i waited a while the police never showed and i eventually left. as stated i am a graduate of the arc and now as a result of this incident initiated by the unproffessional behavior of ms vines i have been wrongly band from from the center for good and any privilages ive earned. i want this investigated and feel she should be reprimanded if not relieved of her duties all together and my rights to be restored to visit the center. one last note she claimed i was drunk which was untrue and tried to use this as justification and if this were true i would never have been allowed in the building in the first place. i can be contacted at [protected]@yahoo.com

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Jacob Leblanc
Miami Beach, US
Aug 21, 2011 10:11 am EDT
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I just paid $24, 31 for an iPad2-64GB and my girlfriend loves her Panasonic GF 1 Camera that we got for $34, 26 there arriving tomorrow by UPS. I will never pay such expensive retail prices in stores again. Especially when I also sold a 42 inch LED TV to my boss for $678 which only cost me $68, 18 to buy. Here is the website we use to get it all from, CentSpace.com

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The Salvation Army USA salvation army pick up services is worst in the world

Salvation Army scheduled me for pick up my old clothese, shoes and etc. Ticket #1028247, no one came, and no reason. Called again Salvation Army scheduled another appointment to pickup on 7/9/2011 Ticket #1058561, no one came. Salvation Army Dispatcher scheduled a third appointment on 7/30/2011 Ticket #1153150, no one came and no reason. I tried to call them more than ten times; and called the input coordinator, no response.
I trust Salvation Army and believed the first two appointment were missed may be caused by some reasons. They didn't show up in the third appointment and never return my call. If Salvation Army cannot pick up, please don't schedule an appointment. Salvation Army ruin my three full days in the weekend especially during I am griefing for my husband.
I lost the confidence with Salvation Army.

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Susan Ang
, US
Jan 07, 2019 4:37 pm EST
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I too took the day off for salvation army to pickup the items I have scheduled over two weeks ago. I was told by Ben that he needed his driver back at 4pm. And is the reason why they couldn't pickup the items as scheduled. Then he proceeded to tell me to drop off the items at the nearest store. First, I just don't understand why Salvation army would schedule a pickup between 3:30pm to 6pm when they need their driver back at 4pm. Second, the items are too heavy for me to drop off. I am very disappointed with the San Francisco Bay Area Salvation Army pickup truck donation team.

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william1111
fdgfdgfd, US
Sep 15, 2012 2:30 pm EDT

They scheduled to pick up my furniture 2 weeks from when I called. On the day of pick up noone showed up in the agreed on 8-3 time window. At 3:30 I get a call that they aren't coming and could reschedule pick up in 5 days. No apology. The dude on the phone just went silent when I told him I lost the day. I hung up, threw the furniture away. Never dealt with these humps before, never will again. Now I know their holiday bells are just a cheap gimmick.

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Brandon aka
Brooklyn, US
Jul 14, 2012 8:14 pm EDT

I experienced the same problem with pick up as well. At the end of the first day, I got a phone call that the truck was full and they will schedule me for priority pick up. I was annoyed but rescheduled for later in the week. On the morning of pick up, I get a call that the driver called out sick, two other trucks had flats and that I should allow them to reschedule pick up for the next day. As I cannot wait around for them, I left the items outside and they did pick it up on the third try. I understand they are non profit, but they should also understand that people have lives as well and cannot simply take days off to wait around for them and then have them not show up. Needless to say, in the future, there will be no further donation from me to the salvation army.

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ayanagreen
Los Angeles, US
Apr 04, 2012 6:08 pm EDT

I also took the day off for a Salvation Army pickup. I waited in front of my apartmnet complex for the designated 3 hour period to make sure they'd have no trouble getting in. When they didn't show up, I called about it. Shortly after, some guy leaves a message on my phone machine that it didn't look as if anyone was home (huh?) so I should call again for another pickup day. I think some of SA's drivers play games with the public. If we could lift the furniture and take it to the SA store, we would. We only want to help some people with goods we no longer need.

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beachrose
Rockaway Park, US
Jan 16, 2012 8:40 pm EST

I have the same complaint. Salvation Army scheduled a pick up and I took the day off. I called several times during the day and was told they were coming. At the end of the day I called again and was told truck had a flat tire but they never would have told me unless I called. They said I would get priority for early pick up on another day which was a holiday. I stayed in the entire day and called several times and was told one excuse after another. Again, no pickup. This was painful to me because the pick up was for my recently deceased brother's household items. They wouldn't take furniture either, just clothing, bedding, etc. which I find odd. I guess what does it matter because they didn't pick up anything. I am amazed at the total disrespect and disregard for people trying to pass along useful items. I will never again contribute to Salvation Army and will discourage others from doing so. Why say you have the service if you don't.

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Spidey Seven
, SG
Aug 01, 2011 3:31 pm EDT

They are already doing a great community service with less rewards and appreciation. Compared to businesses which overcharge for services without proper delivery, Salvation Army being a non profit organization stands much taller than the rest.
It will be far better if you can have the courtesy to play your part for charity by bringing all your unwanted stuff to them than 'summoning' them to your pAlace.
Don't just complain. Support those who are helping the poor ; if not dont hinder.

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The Salvation Army USA discrimination and embezzlement

On the discrimination front, their policy is that the most you can stay is for 5 nights every 30 days, yet they allow women to stay way past that while kicking the men out after those 5 days by denying them extensions. Now, you can be given an extension if you've got a job, but there are women who are allowed to stay who don't have jobs. They're not supposed to let new people register until 7p, yet they'll let the women come inside and register starting at 5p while leaving the men outside the door in the broiling heat until 7p. On the embezzelment front, they get all these food donations from pizza places and the like, with plenty of eggs and sausage, yet they mostly serve cold cereal and green bananas for breakfast, and only rarely do the clients actually get the pizza, and when they do it's only 1-2 slices while the staff takes most of this food (the eateries that donate this approximate the donations as 1 pizza for every client) home with them. They claim they're working under the auspice of God yet their actions are as far from God-like as you can get. Someone who can do something about this needs to do so; they count on people not giving any credence to what some homeless people have to complain about. Oh, and they're incredibly rude -- their social-services counselor is supposed to see you from 9a-4p yet when you're at the door at 9a in the heat she'll open the door and tell you she doesn't see anyone until 1p. It's hard enough being homeless, but to have these heinous actions heaped upon those already suffering is unconscionable.

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Update by Kevin Collins
Jun 20, 2011 8:10 pm EDT

Typical -- rather than addressing the matters I've brought up, they're lamely deflected by inane generalizations. First, I'm for women's-rights as much as the next person, but denying men their fair rights is just as wrong as denying a woman of hers. Second, can you not read? These pizza places are donating pizza for the *clients* not the workers, and the workers are taking the majority of that pizza home! And they're serving cereal and rotten fruit to the clients rather than the sausage and eggs that, again, have been donated for the *clients*. What part of that don't you get? Third, sorry to bust your bubble, genius, but I'm not a client of the Salvation Army -- I'm a caring citizen who's researched this because it's a local matter after hearing numerous complaints from some honest citizens who have the misfortune to be poor. Hmmm, sexual discrimination and embezzlement -- how any of these fall under "God's teachings" is something I'd love to read. Or is it that these lame rebuttles were posted by Salvation Army employees who are continually and amorally misappropriating use of donations and making men unduly suffer?

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The Salvation Army USA In-depth Review

Overview:

The Salvation Army USA, found at salvationarmyusa.org, is a renowned organization with a clear mission and purpose. They have a rich history and a wide geographic reach, making a significant impact on the communities they serve.

Programs and Services:

The Salvation Army USA offers a diverse range of programs and services to address various needs. They provide emergency assistance, housing and homelessness services, substance abuse rehabilitation, youth programs, disaster relief, employment services, and veterans services.

Impact and Outreach:

The Salvation Army USA serves a large number of individuals annually, positively impacting their lives. They have numerous success stories and testimonials from those who have benefited from their programs. The organization also collaborates with various partners to enhance their outreach efforts.

Financial Transparency:

The funding sources of The Salvation Army USA are transparent, ensuring that donors know where their contributions go. The organization allocates funds efficiently, with a focus on minimizing administrative expenses and maximizing fundraising efficiency.

Volunteer and Donor Engagement:

The Salvation Army USA provides ample volunteer opportunities for individuals to contribute their time and skills. They also have donor programs and initiatives to encourage financial support. The organization values and recognizes the efforts of volunteers and donors.

Community Engagement:

The Salvation Army USA actively engages with the community through local events and initiatives. They form partnerships with local businesses and organizations to strengthen their impact. Additionally, the organization advocates for important causes and participates in policy efforts.

Sustainability and Environmental Initiatives:

The Salvation Army USA is committed to green practices and policies. They prioritize recycling and waste reduction efforts, as well as energy efficiency measures, to minimize their environmental footprint.

Accessibility and Inclusivity:

The Salvation Army USA ensures that their services are accessible to individuals with disabilities. They also prioritize language access and cultural sensitivity to cater to diverse communities.

Online Presence and Technology:

The organization's website offers a user-friendly experience, providing information and resources efficiently. They also have mobile apps and online tools to enhance accessibility. The Salvation Army USA actively engages with their audience through social media platforms.

Customer Support and Satisfaction:

The Salvation Army USA provides reliable contact information and is readily available to address inquiries. They strive for prompt response times and effective resolution of issues. The organization values feedback and handles complaints with care.

Ethical Practices:

The Salvation Army USA upholds a strong code of conduct and ethics policies. They are committed to anti-discrimination and equal opportunity practices. The organization prioritizes privacy and implements robust data protection measures.

Awards and Recognition:

The Salvation Army USA has received national and international accolades for their exceptional work. They hold certifications and accreditations that validate their commitment to excellence.

Areas for Improvement:

While The Salvation Army USA is a commendable organization, there are always areas for improvement. Identifying weaknesses or challenges and providing suggestions for enhancement can further strengthen their impact and effectiveness.

Conclusion:

The Salvation Army USA is a highly reputable organization that positively impacts communities through their wide range of programs and services. With their transparent financial practices, strong volunteer and donor engagement, and commitment to sustainability and inclusivity, they are a recommended choice for those looking to make a difference.

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The Salvation Army USA contacts

Phone number

+1 (800) 725-2769

Website

salvationarmyusa.org

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