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resolved to the customer's satisfactionResolved The Original Mattress Factory — Awful quality mattress
resolved to the customer's satisfaction
Original Mattress Factory deserves a 1 out of 10, ie... as a last resort, you can weave blankets together to get better quality sleeping surface, if you run out of blankets... then consider a soft OMF product. The hardware is good, and a good deal, I had the frame set up in 2 minutes, solid, no tools. We bought 3000 worth of mattresses, sheets and bedframe parts to replace the ones damaged in a fire.
We ordered the 'pylons' that were supposed to re-inforce the sides when the mattress is used as a 'chair', whatever the case they're less than 6 months old and have a 'hole' where my butt sleeps. Between the mattresses crush ability [a big sloop-hole under where my butt sleeps], and slanted surface otherwise... they look good, and the 'store-schpeel' makes the appear to be well constructed. They hold up extremely poorly.
Between the extremely poor quality and the 'tag back/no take backs' policy [which is supported by lack of sealing the sheet sets... duhh... seal the sheet sets... we couldn't take the wrong size sheet set back... the SAME day.