The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
The Original Mattress FactoryAwful quality mattress

Original Mattress Factory deserves a 1 out of 10, ie... as a last resort, you can weave blankets together to get better quality sleeping surface, if you run out of blankets... then consider a soft OMF product. The hardware is good, and a good deal, I had the frame set up in 2 minutes, solid, no tools. We bought 3000 worth of mattresses, sheets and bedframe parts to replace the ones damaged in a fire.

We ordered the 'pylons' that were supposed to re-inforce the sides when the mattress is used as a 'chair', whatever the case they're less than 6 months old and have a 'hole' where my butt sleeps. Between the mattresses crush ability [a big sloop-hole under where my butt sleeps], and slanted surface otherwise... they look good, and the 'store-schpeel' makes the appear to be well constructed. They hold up extremely poorly.

Between the extremely poor quality and the 'tag back/no take backs' policy [which is supported by lack of sealing the sheet sets... duhh... seal the sheet sets... we couldn't take the wrong size sheet set back... the SAME day.

Responses

  • Mi
    Michael48 Nov 30, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Agree... An inferior product. And upper level management with an arrogant
    attitude. In the Atlanta market they are a joke. Buyer Beware!!!

    1 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.