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The Mercury News Complaints & Reviews

The Mercury News — San Jose mercury Sunday only delivery problem

I am a long time San Jose Mercury News customer. I am 91 years old semi disabled, have requested to have my Sunday paper delivered on my front porch (which has an easy access to). I have made numerous complaints re: this issue (my records will verify this}. there was a time (a year or so...

News & Media  · Oct 28, 2019

The Mercury News — no paper

I can only afford the sunday paper and I really look forward to receiving it each sunday. As it was missing today I called you and was told it was a vacation hold or something like that, well what the H--- does that mean and I would like my paper as soon as possible. I have been a long...

News & Media  · Oct 20, 2019

San Jose Mercury News — san jose mercury news delivery to disabled person

I am writing on behalf of my neighbor who is in his early 80s. He has been a subscriber for years and loves his morning paper and has been very grateful to have it delivered to his front door. Problem. His morning paper is consistently ending up a couple of houses away. Sometimes under a...

News & Media  · Oct 15, 2019

The Mercury News — delivery

Please read all the complaints from the last month unresolved through today. I am tired calling every day only to hear I am sorry from complaint taker. I have never received a replacement paper.Wait on the phone 30 to 40 minutes. Vic and Darlene Cardoza. 831.661.5979. Simple to resolve...

News & Media  · Oct 08, 2019

San Jose Mercury News — kiosk subscription scam

I was told at a sporting event that I was signing up for the newspaper for $14.95 per month. They were giving away a team blanket that I liked. I specifically asked if I could cancel right away, and he did tell me I could adding, "We hope to see you keep it at least two weeks to pay for...

News & Media  · Aug 09, 2019

The Mercury News — the mercury news newspaper delivery

We signed up for the paper with a kid raising money for college almost 2 years ago. We received the paper for a couple months and then it stopped coming. We have been charged 2x per month (which is a double charge!) for over a year for the paper and have not received a single paper after...

News & Media  · Jul 29, 2019

The Mercury News — I never ordered the paper — they throw it anyway

and refuse to stop! no matter how many times I call and complain. My guess is 1, they want more crime, say you are going on vacation, thieves will know no one is home. Cowabunga $$! guess number 2: they tell the liquor companies and whatnot, they have an exaggerated number of subscriber...

News & Media  · Jul 28, 2019

San Jose Mercury News — subscription charges in conflict with my directions

I requested -- in 2018 --to cancel my paper delivery subscription because of the high cost (>$600/y). The San Jose Mercury News informed me that I was charged for 1y and the subscription cannot be cancelled with prorated refund. They stated this issue was nonnegotiable. I directed them not...

1 comments News & Media  · May 15, 2019

The Mercury News — sjmn subscription

I subscribed to SJMN online for yearly subscription in October 2018. I got the confirmation email with the order details. In April 2019, suddenly the paper deliveries stopped. When I contacted the customer service, I was told that, though, they have taken the money for annual subscription...

News & Media  · Apr 23, 2019

The Mercury News — mercury news delivery

For the second time in three weeks I have found my Mercury news under my pickup transmission which forced me to back my pickup out into the street in order to get my newspaper. A note to the paper delivery man. If you are expecting a tip for Christmas, you have already lost $10 of that...

News & Media  · Apr 18, 2019

[Resolved] The Mercury News — sunday paper

For two weeks in a row the tv guide has not been in the sunday paper. Last weekend I went to several locations and checked over 50 papers, no tv guide. Monday I called customer service. After I explained how I spent extra gas and time and paying for two papers, there was no offer to make it...

News & Media  · Apr 14, 2019

The Mercury News — bay area news group

I've been getting the San Jose Mercury News for over 50 years and have accepted most print changes throughout the years. But recently you guys have eliminated the date on the top of every page. If you want to save an article and set it aside then look at it at a later date you don't know...

gilroy Annoying Commercials  · Oct 27, 2018

The Mercury News — subscription services

I thought I had paid for one yr of mercury news, but in Oct I recieved usps mail that i had to pay for month of october calling customer service was a waste of time when I wrote to complain I was told my subscription is valid until 11/1/2018 My papers stopped being delivered as of 10/15. I...

Magazines & Newspapers  · Oct 22, 2018

The Mercury News — cancelled subscription

I have been a subscriber to your paper for nearly 40 years. In June of 2018 we received our bill for about $315.00 for six months of 7 days delivery service. We paid the $315.00 for 6 months. In early July we received notification in our area only the Sunday paper would be delivered...

Magazines & Newspapers  · Aug 06, 2018

San Jose Mercury News — light print in newspaper

I've just returned to the mercury's newspaper delivery service. The print is so light i'm having trouble reading it!! i'm a senior and i just spoke to a friend who stopped delivery because he couldn't read it either! i don't know who to complain to! are they trying to save ink??? i havn't...

Magazines & Newspapers  · Jul 23, 2018

San Jose Mercury News — delivering a sj mercury 1 day per week when 7 days per week was agreed to

At a SF Baseball game, last month I subscribed to a 7 day per week physical delivery of the SJ Mercury News newspaper. After about 2 weeks on June 14, I called and said that I had recieved only 1 Sunday paper. They informed me that I would only receive the Sunday paper because physical...

San Jose Scam & Fake Checks  · Jul 03, 2018

San Jose Mercury News — subscription to news paper which never was delivered!

I signed up over phone on May 20th, 2017 for a 5 month subscription. I never received any paper. I called up after a month on June 20th, and was told that it will start from the very next day. Today is June 28th but no paper. Finally, I called up customer service again. Talked with their...

Magazines & Newspapers  · Jun 28, 2018

San Jose Mercury News — ducket and wilson management company and david lam property manager

Hello: I am reaching out to you because we are in dire need of your assistance in dealing with an ongoing issue with the Property Management company [Duckett Wilson Property Mgmnt] who oversees my business's property. My name is Johanne Desjardins and I own a small business called Pure Bli...

San Jose Landlords  · Dec 21, 2017

San Jose Mercury News — not stopping delivery

I have been trying dor six months now to get the Mercury news to stop delivering paper. I no longer have a subscription but they keep delivering papers. This is getting to be a security issue when we are out of town. Their customer service is of no help at all. Each time we talk to a...

San Jose Magazines & Newspapers  · Nov 26, 2017

San Jose Mercury News — sunday paper today.

I bought 6 newspaper today and it clearly said $290 total of savings. Went I went to look in them, none of them had any coupons. I'm just wanted my refund or the coupons that we're promised inside them. Please I buy them every Sunday and today was just a disappointment. I tried to return...

San Jose Mercury News — never delivered, but keeps charging, even after cancellation 1 yr later

signed up for sunday + digital for $20 in 4/2016. we never got the newspaper delivered. after repeated complaints of non-delivery, customer service agreed they will cancel our subscription. (during this time, which took over 3 months, we received ZERO papers). 1 year later, a charge pop...

San Jose Magazines & Newspapers  · Jul 25, 2017

San Jose Mercury News — jmn refuses to convert my subscription to digital / sunday only delivery

Over the last five weeks I have made at least six calls to Customer Service, who agreed to stop delivering my paper, except for Sunday, in favor of a digital subscription. But that was over a month ago, and I am still getting daily papers - and the refund I am due for prepayment has still...

San Jose Other  · May 04, 2017

San Jose Mercury News — daily dumping of sjmn in atherton

Subscription was cancelled 11/16. Newspaper continues to be delivered to uninhabited residence in affluent Atherton. Owner must go to residence daily to pick up and throw away the paper. Repeated calls and emails from December 2016 to May 2017 to subscriber services has not stopped daily...

Magazines & Newspapers  · Apr 21, 2017

San Jose Mercury News — delivery reliability

San Mateo County version The weekly TV Guide is frequently not delivered. April 2nd when I called to report the missing section, went through the tree answering all he questions. Normally after that I would have been transferred to a person to take the complaint and have a copy delivered...

Magazines & Newspapers  · Apr 12, 2017

San Jose Mercury News — wet, missing and failure to deliver another paper when asked too. no response from a supervisor when asking for a follow up.

Susan Senneck  James Reedy [protected]@att.net [protected] I want to cancel my order San Jose Mercury News 1147 Bucknam Ave. Campbell, CA 95008 On a previous occasion the paper was wet although it was in a bag that allowed water to enter the bag. I used SJM's automated system to get a...

Campbell Magazines & Newspapers  · Mar 27, 2017

San Jose Mercury News — scam

I was approached by a high school/foster kid. He said he got a scholarship to San Jose State for football. He was selling subscriptions for SJ Mercury News pay for my books for college. I'm willing to help foster kids. So I gave them a check for 25 but as he left I felt that something wa...

San Jose Magazines & Newspapers  · Apr 13, 2016

San Jose Mercury Newspaper — delivery problems

Carrier misses my delivery once in every 3 or 4 months. Today was one of them. I called at earliest time to complain (about 7:32am) and lodged my request for replacement in the automated system. No replacement by earlier afternoon, so I called again requesting a live person and was put on...

1 comments San Jose News & Media  · Jan 19, 2016

San Jose Mercury Newspaper — news delivery scam

A supposed "college student" came to my door selling subscriptions for the newspaper. He was telling people he went to Ohlone College and needed to get subscriptions for a Marketing class he was attending. He asked for my subscription and gave me a receipt for a paper telling me he would...

San Jose Mercury News — won't stope my subscription and keep sending me bills, and unwanted newspaper and harass me with repeated phone calls

About four months ago a young kid knocked my door saying that he was a student who was arranging money to go to San Jose Sate University for studying Mechanical Engineering. He offered me a one week subscription of San Jose Murcury News for $20.00 and said that the newspaper company will...

San Jose Mercury News — high pressure sales tactics/automatic renewal

The San Jose Mercury News employs high pressure sales tactics such as having groups of "students" solicit donations which include what appears to be a fixed length subscription to the San Jose Mercury News. A group of three women came up to me while I watching my children play in our...

Sanjose Mercury News — abusive, unethical and misleading sales practices

We have already paid the san jose mercury news paper subscription amount. We thought we are helping a low income family student with his studies. but end up getting a letter from coast to coast financial solution collection amount $32.22 .later u are getting threatening letters m...

San Jose Mercury News — repeated billings

This is regarding San Jose Mercury News bussiness practices: In February 2009, I gave $20 for Mercury New subscription to a high school student earning 'commissions' for college savings. I don't have time to read the paper, I wanted to do a good deed. I opted for week-end only...

San Jose Mercury News — incessant hang up calls

After canceling a subscription (prior to the end of the paid period) a representative of the SJ Mercury News called and tried to get me to re-subscribe to which I said no thanks. I got another call at which time I said emphatically NO! They have continued to call my number and say nothing...

San Jose Mercury News — annoying phone calls and repeat billings

I ordered a one year subscription to the daily SJ Mercury for home delivery. The purchase was made from a high school student earning 'commissions' for college savings (I like to believe this is true). Anyway, the paper started arriving on schedule and then the bills started...