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Kraft Heinz
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1.1 925 Reviews

Kraft Heinz Complaints Summary

23 Resolved
901 Unresolved
Our verdict: If considering services from Kraft Heinz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kraft Heinz reviews & complaints 925

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D
3:43 pm EDT

Kraft Heinz tgi fridays chicken wings buffalo style

Good day, I purchased a box of TGI Fridays Chicken Wings, Buffalo Style and baked according to the directions and they were certainly not done. So after baking them more than double the time, there was little meat on the bone. As I was checking them while they continued to baked there was a spongy stuff in the breading.

I picked them up at our local Dollar General store on Friday, October 25, 2019, to serve with a small pizza my Husband and I were having for dinner. Needless to say, we were very disappointed with the quality of the wings.

The product identification panel - [protected] indicates:
KL9H19 19:56 A

I would like to receive a refund of $4.00 for this purchase. For my mailing information, please email me at richardson.[protected]@comcast.net

Thank you.

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8:50 pm EDT
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Kraft Heinz velveeta cheese log

PLEASE lower the price. I used to love making dips with the cheese but now it cost too much. Also, the grilled cheese sandwiches were the bomb diggity but not anymore. It's right at $8 now and just makes me sick that I cannot enjoy your product now because of the cost of living. At $4 it was fine but it took a very drastic jump and is followed by sticker shock.

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Update by ScottyBelovevelvettacheese
Oct 21, 2019 8:58 pm EDT

It doesn't matter where I go Kroger, Walmart, Target, Publix, Tom Thumb ...wherever I go it's still around 8 bucks

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John Siebern
Cincinnati, US
Feb 15, 2022 6:39 pm EST

I buy 10 boxes of Mrs grass soup mix a month good 5 minute meal. Until recently I haven't had a problem. In last 3 weeks I've opened 2 boxes with less than teaspoon on seasoning mix. And couple packs with very little noodles. You need to do better on quality control. Sure don't want to go back to can soup but least I'm not going to be paying for half a soup or less.

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11:49 am EDT
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Kraft Heinz crystal light with caffeine, peach mango

I used 2 packets a day. Yesterday I opened up one for breakfast, nothing in the packet. Next one opened - nothing in the packet! This happened a few weeks ago-so now I'm questioning if I want to keep buying your product. I'm losing money on buying your product. I enjoy buying and using your product - but seriously questioning changing products.
Thanks for your time .

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10:27 pm EDT

Kraft Heinz name of "just crack an egg"

Perhaps this was a purely innocent mistake or purposeful, but has not Kraft Heintz realized we have an epidemic of drug use in the United States. Just "CRACK" on the label of "Just CRACK an Egg" is offensive. Please do us a favor and remove the product and come up with something more sensitive to the current drug problems in this country. Frankly, shame on Kraft Heintz!

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10:26 pm EDT

Kraft Heinz contamination before expiration date

10/15/19
I purchased Philadelphia Key Lime Cheesecake Cups and 2 days before the expiration date, the key lime filling tasted of bitter acid and chemicals, and the cream cheese had grainy, almost chicken- or paper-like white particles that were mostly too small to photograph. I ate a few bites, mixing the ingredients together unsure of how it was supposed to taste because the scent was also very chemical heavy.

I simply ask that you re-examine your formula and maybe label the expiration dates differently (if necessary) and consider making the recipe less artificial-tasting. I also think customers would appreciate a lighter texture with the cream cheese, which might make it easier to identify it the product has passed its prime.

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5:26 pm EDT

Kraft Heinz taco bell crunchy soft taco dinner

My wife bought a box of the Taco Dinner bar code # 0 [protected] 9 dated until February 11 2020 xme 09:43 and the seasoning mix was not in the box. If you wish that I take a picture of the bar code or the box I will.
My email is : [protected]@atlanticbb.net I live in Johnstown, Pennsylvania

IMy wife and I purchase many of your products and usually are pleased with the quality of your products but this was not one of those times and we would like to have a replacement or coupons to match the product that was incompletely packaged as there was no signs of the box being tampered with. Thank You
David C. Colbert

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3:23 am EDT

Kraft Heinz mrs. grass’ soup with the golden egg

Since I was a child my grandma would make me Mrs. grasses soup when I was sick it always made me feel better ever since then whenever I have been feeling ill or under the weather Mrs. grasses soup was my go to. It was a completely unique soup that everyone loved. I am devastated to hear that you have removed the most important part of the soup being the golden egg that that gave the flavoring and without any understandable answer other then it cost you too much money to produce it the way it's always been. I truly believe the people would've paid more to have that golden egg and the original Mrs. grasses rather than have you destroy the product completely for profit makes no sense I know there are loads of people out there that are devastated by this and no one has gotten a clear response as to why other than it costs less to produce now. You had a truly special product that needed nothing changed but you did it anyways and ruined it for everyone. I will no longer be buying your products as you clearly do not care about your customers just your bottom line.

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4:59 pm EDT

Kraft Heinz planters lightly salted peanuts

I eat a lot of Planters lightly salted peanuts but last week I hit a bunch of nuts that were harder than nails! So grateful that I didn't break a tooth. Even the car took off as I was trying to get them out of my mouth! I can only imagine what he was thinking!

So foolishly I bought a second can right away! I go thru at least one can a week. Well guess what same thing. Just that even a hammer could not break!

What's up with this! The last can had on the bottom 15aug21 1208 A2 . Just in case someone has a broken tooth keep this code as back-up!
MaryAnn Lovejoy
722 Lehigh Road
Covington, PA 18424

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1:36 pm EDT

Kraft Heinz philadelphia cream cheese

I am on a diet that requires exact measurements of the food I eat. I have noticed that Philadelphia Cream Cheese packages that say "8 oz" on the package actually contain only 7.6 oz. The weight of the cream cheese block alone, without the silver wrapping, is 7.4 oz. When I purchase an 8-oz. package of cream cheese, I expect there to be 8 oz. of product.

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6:57 pm EDT

Kraft Heinz kraft deluxe original cheddar

I bought the kraft deluxe mac. When I open the box the Cheese package was already open. I buy this often however was dissapointed this time and threw it out because of the unknown of why it was open. I purchased it at walmart. I payed 4.80$ i believe, i am upset to throw this money away.
I hope you get back to me
thank you
[protected]@hotmail.com

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Update by mandyhardy
Oct 02, 2019 6:58 pm EDT

nothing further more then as i wrote

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1:44 am EDT

Kraft Heinz lunchables

I opened a lunchable today, thank goodness I did before my kids got to it. There was a black sludge in the cheese portion. It sort of looked like wet Oreo cookie which was what I was hoping for. However when I smelled it, it smells like poo. Not poo like it's smells bad but actual poop. What's the plan to fix this kraft? What if my kids would have eaten it? I will be saving this so that further proof/testing can be done. This is unacceptable.

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12:48 pm EDT

Kraft Heinz kraft cheese slices

Hello, My name is Lola Summerhill. I live at 86 West Coolidge Avenue, Battle Creek, Mi. 49037. We bought a 72 slice box of cheese slices and the plastic individual wrapping was not properly sealed on over half of the slices. It left half of each cheese slice unprotected and was hard as a rock. It was also stuck to the outside packaging that was holding the bundle of cheese slices.

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7:35 pm EDT

Kraft Heinz mac and cheese

I found maggots in my Mac and cheese right before serving it to a 5 year old I babysit! It was so disgusting! I'm never eating Mac and cheese again. I will definitely not be buying anything from kraft. This was horrible and caused me to be very sick to my stomach. I'm probably filing a complaint to the actual company pretty soon because this was outrageous!

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Update by Madi3674
Sep 24, 2019 7:37 pm EDT

I'm absolutely disgusted by what I found in a box of Mac and cheese. There were bugs in the noodles. What I later found out were maggots by the way! They were so disgusting that I don't think I'll ever be able to eat Mac and cheese again. There was at-least 10-12 of them. Huge things too! They were literally the size of dimes. Just floating around in my Mac and cheese that I was about to serve to a 5 year old!

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4:19 pm EDT
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Kraft Heinz crystal light

Why don't you offer your crystal light in ready made drinks rather than having customer mix it with water. just have that as a option Great idea right Jada West to 214 Britney park road Columbia South Carolina 29229. [protected] You have great products specially with the way the world is now people are dieting more and they like things already made it would be nice to get rid of the packets and have the drinks the Ice T the lemonade or fruit punch already made I love your crystal light

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8:29 pm EDT
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Kraft Heinz knudsen cottage cheese

I've been buying this Knudsen's Cottage Cheese for years and love it but this weekend I bought a pint of your small curd cottage cheese and it looks like soup! There are almost no curds, just a milky liquid! I did eat part of it but it's just too soupy to serve my family. I have attached pictures of both the carton as well as the contents -- cheese soup? New recipe? Mistake? What happened?

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8:45 pm EDT
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Kraft Heinz oscar mayer delifresh mesquite smoked turkey breast

I opened my package and are a piece of turkey as I was making sandwich I found on multiple pieces a decent amount of jelly like substance I have pictures. This package is dated
02 Nov 2019 01:19 DV 16
It had been refrigerated. Purchased from Walmart Thursday September 19 2019. My phone number is [protected] call for questions or email at [protected]@gmail.com

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7:19 pm EDT

Kraft Heinz velveeta mac and cheese cups

The mac and cheese cups that you put in the microwave. Some of the noodles cook while others clump together and become crunchy. Almost like the powder that covers them makes them this way. The clumps tend to be almost half the cups of mac and cheese. I have not been very impressed lately and am a little disappointed for the price I have to pay to throw half the bowl away

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11:24 pm EDT

Kraft Heinz kraft macaroni and cheese commercial

Please for the love of God, stop playing that depressing Enya song at The end of the Kraft macaroni and cheese commercial! It's like a punch in the gut every time I see it. First off it doesn't make sense teaching kids to eat unhealthy, and the song clearly doesn't fit the mood. You can see the same complaints all over the Internet, I am not the only one. Thank you

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6:35 pm EDT
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Kraft Heinz baked beans

I have been disabled for some years and sought to look at my diet, noticing that 'sweeteners' appeared to be in so much of what i was consuming.

I then proceeded to remove them completely from my daily intake and my health somewhat improved.
My favourites have been taken over by sweeteners and i would like to know why please?
They are Neurotoxins - in other words -...poisons.

Why do food manufacturers think they these are good for us and why do you spoil everything we like by putting this awful tasting stuff in them. I can tell it a mile off!

The fact that i can no longer eat beans has upset me because i thought they were just basic and no one could tamper with them...then i realised that Kraft taken over...enough said.

You persist in taking over good companies and to my mind, trashing them - filling them with garbage. You need to explain why you do this please?

I do enlighten my friends to the garbage within our food and they thank me for it - they will not thank me when i tell them what you've done to baked beans. You trashed Cadbury's/Heinz...what's next?

Nothing tastes the same any more...it's tasteless and i'm done with your company...I plan to tell all of my findings, why you think poisonous sweeteners are the answer to your prayers and profits i do not know.

Z James

England

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7:44 pm EDT

Kraft Heinz smart ones santa fe rice & beans

I purchased subject frozen product at Kroger in Perry, Ga, August 2019. I am a regular shopper at this store and have never had a complaint about any product sold there until today. I cooked meal today, Aug 25, 2019. It tasted awful, like it was soured/spoiled. Also it had chunks of zucchini in it which I never recall be I, g in this product before. I liked this product and like Lean Cuisine Santa Fe Beans and rice even more. But this meal has turned me against Smart Ones products completely. Product id panel has this info: M620019F31 1143 Best by 08 Jul 2021 and no longer has Weight Watchers on it. Proof of purchase code id [protected] 8. I would like to be compensated for this awful meal. Has Heinz always made this product? I am questioning ever buying another Heinz product, and I use many. After reading other complaints I wonder what has gone wrong. Heinz has always had products I trusted until now.

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Kraft Heinz In-depth Review

Company Overview: Kraft Heinz is a renowned food and beverage company that has a rich history dating back to its founding in 2015. The company's mission is to be the best food company, growing a better world, and their values revolve around integrity, ownership, and meritocracy.

Product Range: Kraft Heinz offers a diverse range of products across various categories. Their condiments include iconic brands like Heinz Ketchup and Kraft Mayo. In the sauces category, they offer options like Heinz BBQ Sauce and Classico Pasta Sauce. Snack lovers can enjoy their popular brands such as Planters nuts and Ore-Ida frozen potatoes. Additionally, they provide a wide range of beverages, including Capri Sun and Maxwell House coffee.

Quality and Ingredients: Kraft Heinz maintains high-quality standards for their products. They carefully select ingredients to ensure freshness and taste. While not all products are organic or natural, Kraft Heinz offers options that cater to different dietary preferences and restrictions. They also provide clear labeling for potential allergens, making it easier for consumers to make informed choices.

Sustainability and Social Responsibility: Kraft Heinz is committed to sustainability and social responsibility. They prioritize responsible sourcing, working towards reducing their environmental impact and waste. The company actively engages in community involvement and charitable partnerships, demonstrating their dedication to making a positive difference.

Packaging and Design: Kraft Heinz products feature well-designed packaging that is both visually appealing and functional. While eco-friendly packaging options may vary across products, the company is making efforts to reduce packaging waste and explore sustainable alternatives.

Pricing and Value: Kraft Heinz employs a competitive pricing strategy, offering products at a reasonable price point. Their prices are comparable to other brands in the industry, and the value provided by their products is reflected in their quality and quantity.

Customer Service: Kraft Heinz values customer satisfaction and provides a positive customer service experience. They are responsive, accessible, and willing to address any concerns or inquiries raised by customers.

Availability and Distribution: Kraft Heinz products are widely available in various markets and regions. They have established strong distribution channels, including partnerships with retail stores, a robust online presence, and international reach, ensuring easy access for consumers.

Brand Reputation: Kraft Heinz has a solid reputation in the industry. Their commitment to quality and innovation has earned them notable awards and certifications, further enhancing their credibility and trustworthiness.

Customer Reviews and Ratings: Customer reviews and ratings for Kraft Heinz products are generally positive. Customers appreciate the taste, quality, and reliability of their products, although there may be occasional negative feedback regarding specific preferences or experiences.

Innovation and New Product Development: Kraft Heinz is dedicated to innovation and continuously strives to develop new products. They regularly launch new offerings and make advancements in their product portfolio to cater to evolving consumer preferences.

Future Outlook: Kraft Heinz has a promising future ahead. As the food and beverage industry evolves, they are well-positioned to adapt to industry trends and overcome challenges. With their strong brand presence and commitment to excellence, Kraft Heinz is poised for continued growth and success.

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