The Keyless Locks Store
reviews and complaints

When we recently used The Keyless Locks Store (keylessentrylocks.com) to purchase a keyless lock, we were disappointed to find that specific individual parts we needed were not available. This seems to be a limitation of the manufacturer's franchisee, rather than a problem with The Keyless Locks Store itself, but it was frustrating nonetheless. We also had some hardware problems with the lock and attempted to invoke the manufacturer's lifetime warranty, but were met with denials from the North American supplier.

Eventually, replacement parts were shipped to us via UPS's top service, which arrived very quickly. However, we encountered some delays in receiving the package due to a confused operations by UPS Canada related to COVID-19. While we understand that these are difficult and unprecedented times, it was still frustrating to be given delivery assurances that were not met.

Despite these hassles, we were overall satisfied with our experience using The Keyless Locks Store. The selection of keyless locks and related products was extensive, and we appreciated the ease of ordering online. We just wished that some of the after-sales support and warranty information had been more transparent, especially since these lock systems can be quite pricey. Nonetheless, we would recommend The Keyless Locks Store for their selection and convenience.

I recently made a purchase from The Keyless Locks Store (keylessentrylocks.com) for two different locks and was pleased with the prompt arrival of the items. They were of great quality, and I was excited to have them installed in my home for added security. However, I ran into an issue when it came time to install one of the locks. It was clear that it would not fit the door I had intended to secure. I was able to quickly contact Keyless Locks and received return instructions with the assurance of a refund within 2-4 weeks of receipt.

The next day, I shipped the lock back via UPS, making sure it was unopened and in its original packaging. I received confirmation from UPS that it was delivered to Keyless Locks on May 24. Unfortunately, it has now been six weeks since the return was received, and I still have not received my refund of $168 plus $20 for return shipping.

Despite reaching out via email and making multiple phone calls, I have not received any response from Keyless Locks regarding my refund. The only response I received to my inquiry on June 28 was that they were sorry it was taking longer than I would have liked. I find this to be unacceptable, as it has now been over six weeks since they received my return.

While the quality of the product and the speed of delivery were great, the failure to provide a refund has left me disappointed and out of pocket. I had every intention of leaving a positive review before this issue arose, but unfortunately, I cannot recommend The Keyless Locks Store based on my recent experience.

I had a less than satisfactory experience with The Keyless Locks Store (keylessentrylocks.com). Unfortunately, during the installation process of one of their locks, the hex bolt broke. This immediately raised a red flag indicating that their product may not be of the best quality.

I reached out to request a return, but was promptly declined based on the reasoning that the product was not brand new anymore and had been broken. I stressed to them that it was broken during installation, and regardless of its age, this should not be the case. Nonetheless, they still refused any form of refund.

After requesting an exchange, I once again received a negative response. It was baffling to understand their reluctance to provide any form of solution for a product that was shipped faulty.

Their next suggestion was for me to purchase a new hex housing and hire a locksmith to remove the broken part. This was not only ridiculous, but extremely frustrating. Why should I have to pay for their mistake?

Overall, my experience with The Keyless Locks Store was highly disappointing. I would advise anyone seeking lock-related merchandise to steer clear of this company. They do not stand by their "100% satisfaction guaranteed" promise, leaving customers feeling betrayed and cheated on faulty products. I regret ever stumbling on their website in the first place.

I recently purchased a keyless lock from The Keyless Locks Store (keylessentrylocks.com), and overall, I had a positive experience. The online store was user-friendly and allowed me to quickly identify the lock that suited my needs. Plus, they had prompt shipping and delivered my order exactly on the date they promised.

When it came to the quality of the lock, I was impressed. It appeared to be well-constructed and sturdy. However, the instructions that they included were not helpful in the slightest. Firstly, the parts were confusing to identify, and I found that they were grouped together in bags that had nothing to do with each other. Furthermore, extra parts were included, but there was no explanation as to why.

To my disappointment, the instructions given were for a single keypad, yet my lock was a double keypad. I found this utterly frustrating, and I struggled to make sense of the assembly because of it. The instructions' bright red letters claimed that helpful tips were available on the Lockeyusa website, but they were nowhere to be found. Only those very instructions that were sent with the lock were available in pdf files.

Luckily, I manage to find a Youtube video on how to change the combination because that information was not given in the instructions either. Finally, I managed to install the lock, but it was only after investing a considerable amount of time and working out the process alone.

In summary, while the product itself was of good quality, the included instructions were a severe letdown. All in all, I would shop at The Keyless Locks Store again, but I would hope that they improve their instructions to avoid any additional frustration.

I have recently had the pleasure of working with Mike, from The Keyless Locks Store, on a project that has taken over two months to complete. I needed a security solution for my preschool, but my board was dragging their feet every step of the way. Mike was extremely patient with me, as I grilled him on every little detail of what I was looking for, even though I wasn't sure if such a product existed.

Despite my uncertainty, Mike was able to offer me several solutions that met my needs and wants. We delved into each one, discussing the pros and cons of each in depth. Even after our initial conversation, I had several follow-up questions, which he promptly answered each time. His courteousness, extensive knowledge, and patience with my "what if's" did not go unnoticed.

The level of customer service I received from Mike and the rest of the staff at The Keyless Locks Store was outstanding. I was required to provide my board with three quotes from various companies, but my vote was for these guys without hesitation. They provided the best value for my budget by far.

Overall, my experience with The Keyless Locks Store has been nothing but positive. Their dedication to customer service and expertise in their field is commendable. I highly recommend this company to anyone in the market for a keyless entry solution.

I recently had the pleasure of shopping with The Keyless Locks Store (keylessentrylocks.com) and my experience was a bit of a mixed bag, but ultimately positive. My first purchase with them was from Mexico and went off without a hitch! I was pleased to find that they accepted my card and soon enough, my purchased items arrived at my doorstep just three weeks later.

Unfortunately, my second purchase didn't go as smoothly. I attempted to pay with my card multiple times, but it was declined. To be fair, the issue was on my bank's end in the beginning, but after resolving that, my card still wouldn't work with their site. The team at Keyless Locks Store recommended using PayPal instead, so I gave it a try. I received confirmation that my purchase had gone through, but a day later was informed that it actually hadn't and I needed to try again.

To my surprise, a few days later, my bank account showed that the money had been taken from my account after all. I reached out to The Keyless Locks Store and was impressed with how quickly they resolved the issue and shipped out my items. However, it did take nearly a month for them to arrive, which I know can be out of their control.

Unfortunately, when I eagerly opened my package, I noticed that three items were missing from my order. I contacted the store and am hoping that they will remedy the situation soon. Despite some mishaps, I appreciate their great customer service and helpfulness throughout the ordering process.

When our church was cited by the fire department for having a mechanical keyless lock on an exit door that didn't operate properly with the panic bar, we were concerned about finding a solution that would be both effective and affordable. That's when we found The Keyless Locks Store (keylessentrylocks.com) and were pleasantly surprised by the service we received.

Sandra, the sales rep who assisted us, was incredibly polite and professional, helping us navigate the selection of products available and choose the options that were best suited to our needs. And not only did The Keyless Locks Store help us find a solution for our mechanical keyless lock problem, but they also saved us approximately $1,000 in comparison to the local locksmith's quote.

We were so satisfied with the quality of The Keyless Locks Store's products and customer service that we would highly recommend them to anyone in need of quality keyless entry options. The only minor issue we encountered was that a visual graphic illustrating the proper placement of the tailpiece into the keyless lock would have been helpful. But overall, we were extremely pleased with our experience with The Keyless Locks Store and would absolutely work with them again in the future.

My experience with The Keyless Locks Store (keylessentrylocks.com) was less than satisfactory, and I assume this experience is not typical for this company. Unfortunately, our shipment experience was riddled with complications. We received emails stating that our shipments were boxed, packed and prepared for shipping, but there was additional postage that was required. We received an invoice for the added postage which was fine, but when we tried to pay the invoice, our card had already been charged for the full amount. Personally, I did not feel this was an appropriate business practice, but that was not the end of our issues.

We then received yet another email stating that our order had shipped with a tracking number, only to receive a call the day afterwards stating that they were out of some of the products, and would substitutions be alright? I found this highly unusual, especially since the products that were supposed to be shipped were already boxed and on their way to us. I then received yet another call stating that the products we had ordered were sold out from under us because there was another order placed before ours. To add insult to injury, we were informed that the product we had ordered was not something that was ordered frequently, so this explained the lack of stock. I found this to be highly unusual since the product we ordered seemed to experience a surge in demand the day we placed our order!

Furthermore, the shipping costs for our order seemed very high, and I would personally recommend investigating other options before doing business with The Keyless Locks Store. While I cannot speak for all experiences with this company, based on my own experience, I would suggest looking at other retailers to avoid any complications.

I had such an amazing experience with The Keyless Locks Store (keylessentrylocks.com) and their top-notch products that I could not help but write about it. From the moment I got in touch with their company representative, I received the best advice on selecting the right product to suit my needs. I explained my situation of having a car and man gate across my driveway and how the typical digital locksets sold at Home Depot were not suitable for securing an outside gate against intruders.

However, the representative recommended the perfect product that was meant for such a purpose. After installing the product, I was astounded by the quality of the product. The lock was incredibly well-built and heavy-duty, and changing the setting for left and right door opening and setting my own user code was a breeze.

I would highly recommend The Keyless Locks Store and the product I purchased to everyone. The lock's robust design and durability are impressive, and I know my gate is now secure.

While I'm singing the praises of the company, I would like to suggest a slight modification to the product. After installing it, I noticed that someone could easily unscrew the lock from the inside of the gate by removing only two screws with a Phillips screwdriver. It seems like an easy fix to me, though. I would suggest a proprietary bolt head on the three sets of different length bolts provided, along with a matching bit, so that it is much harder for someone to remove it. It would definitely be worth a couple of dollars extra in parts for much better protection.

I would like to extend a note to Canadians that there is a COD fee of $90 for duty, taxes, and brokerage at the time of shipment. However, the final cost is well worth it, given the quality of the product.

Overall, I had an exceptional experience with The Keyless Locks Store, and I'm sure anyone else will too. My gate is now secure, and I can't be happier with my purchase.

In April 2016, a customer from Canada placed an order for an electronic lock from The Keyless Locks Store, using their credit card for payment. However, upon checking their account, they found out that they were charged twice for the same item. The customer contacted the store and they apologized and refunded the money. Unfortunately, due to the exchange rate between US and Canadian currency changing, the refunded amount was less than they originally paid.

Furthermore, when the lock was delivered, the UPS delivery man asked for over $60 in custom fees. As a result, the customer refused to take the package and asked for a full refund from The Keyless Locks Store. The store provided the customer with three options, all of which involved additional fees, including a fee for shipping the package back to the store. Eventually, the customer chose option two, but once the package arrived, they realized the lock was not suitable for outdoor use and returned it to The Keyless Locks Store.

The store claimed that the lock was damaged and scratched when they received it, and refunded only $47.47 due to a restocking fee of 15%, as well as other charges because they couldn't resell it as new. When the customer questioned how the item could have been damaged since they returned it in the original packaging, the store advised them to claim the issue with Canada Post. However, after a few weeks, the investigation revealed that the packaging provided by the store was inadequate for shipping.

The customer expressed their disappointment with the experience and advised potential buyers to be extremely careful before ordering from this store. The customer ended up losing approximately $200, including the shipping cost to return the item from Canada to the US. This customer also expressed that this is the first and last time they will order from The Keyless Locks Store.

I came across The Keyless Locks Store, commonly known as keylessentrylocks.com, and I must say, I was totally intrigued by the idea of keyless locks. It sounded like an innovative solution to the age-old problem of lost keys, and also offered the added benefit of being able to unlock the door from a distance, which is particularly useful in situations when you need to let someone inside while you're away.

However, my experience with the product wasn't entirely flawless. While the concept behind the keyless locks is commendable, I found it somewhat cumbersome to have to push another button to re-lock the door once it's been opened. I purchased this for some elderly relatives who are not too familiar with technology and they found it hard to remember to re-lock the door after gaining access.

Another issue that I encountered was that the action on the door knob was a bit rough and extremely slow. This could make it difficult for someone who is trying to get inside in a hurry, as the lock may not open immediately.

Despite these drawbacks, the overall performance of The Keyless Locks Store was impressive. The customer service was very helpful, and the online shopping experience was seamless. The website is user-friendly and provides all the necessary information to make an informed decision. I found that the installation process was quite straightforward, even for those who aren't too handy with tools.

In conclusion, while The Keyless Locks Store may have a few minor kinks to work out, it still has a lot of potential to become a game-changer in the world of home security. I recommend it to anyone who's in search of a modern and convenient solution for their security needs.

I placed an order with The Keyless Locks Store and received confirmation that it was shipped on April 30 via an email notification. Unfortunately, upon tracking the package through USPS, it appears that although a label has been created, it has yet to arrive at the post office's facility for processing.

As of the current date, May 10, my shipment has yet to arrive and the USPS status has not been updated. I am now eagerly awaiting the arrival of my package, and it is concerning to me that there have been no updates in its whereabouts.

While I understand that shipping delays can occur and are often out of the control of the seller, I would appreciate any assistance from The Keyless Locks Store in finding out more information about my package and ensuring its safe arrival.

Overall, my experience with The Keyless Locks Store has been less than satisfactory due to the delivery issues I have faced. However, I am holding out hope that a resolution can be reached and that I will receive my order soon.

When it comes to secure locks for your home, The Keyless Locks Store is certainly a go-to source. Their selection of keyless entry locks is comprehensive and well-regarded, with many different models available to choose from.

One such model is a well-constructed lock that is highly durable, making it an attractive option for those seeking a long-term security solution. However, the issue with this particular lock lies in its code sequence.

It appears that, despite setting the code to a specific combination, any variation of those numbers will work. For example, if the code is set to X1234, combinations like 3241X, 4231X, 3X241, and many other permutations will also unlock the device. Needless to say, this is not an ideal situation, as it significantly reduces the number of possible combinations and makes it easier for unwanted parties to gain access.

Unfortunately, this means that the lock in question is not as secure as it should be, and as a result, it's understandable that the reviewer may be looking to replace it with a more reliable option. While The Keyless Locks Store may still have many other great products on offer, this specific model may not be the best choice for those seeking a truly secure and impenetrable lock for their home or business.

If you're like me, you want to know exactly what you're getting before you make a purchase. One thing that frustrated me a bit about The Keyless Locks Store (keylessentrylocks.com) was that it's not immediately clear what comes in the box with the lock. I did a bit of research and found that other websites indicate the lock comes with a door jam flush mount, but it would be nice if that information was readily available on the product page.

In addition, I was hesitant to use PayPal for my purchase. While I understand that some people find it convenient and secure, I personally prefer to use other, more reputable online payment methods. If there had been stock of the lock in white available elsewhere, I would have chosen to purchase from another website that accepted a payment method I trust more.

Overall, I think The Keyless Locks Store has a good selection of products, but I do wish their product pages were more detailed and that they accepted a wider range of payment methods. Despite these concerns, I am still excited to receive my new keyless lock and try it out in my home.

I recently had an experience with Keyless Locks Store, which I wanted to share with others who may be considering purchasing from them. Unfortunately, my experience was less than ideal. Upon receiving my order, I quickly noticed that the packaging had been damaged during transit. This unfortunately resulted in my order being incomplete, with a key component missing - the screw kit. I was disappointed and frustrated, as the missing item made all of the items in the pack essentially useless.

When I contacted Keyless Locks Store to inform them of the issue, I was met with an unsatisfactory response. Essentially, I was told that they had video evidence of their staff packing the goods - implying that the missing item was somehow not their responsibility. I was disappointed to hear this, as I believed that a reputable vendor would take steps to ensure their customers were satisfied and would do whatever they could to make things right.

To make matters worse, I was advised that I could not file a claim with the postal service - which seemed to be the logical next step - and that I needed to purchase the missing items again if I wanted them. As a result, I am left with incomplete items that I cannot use, and no real recourse other than to write this review and share my experiences with others.

Based on my experience, I would caution others to consider their options carefully if they are considering purchasing from Keyless Locks Store. While I cannot speak to the quality of the products themselves, the customer service and support I received was lacking and left me feeling dissatisfied and frustrated. If you are looking for a reliable vendor with good customer service, I would suggest looking elsewhere.

The Keyless Locks Store, aka keylessentrylocks.com, is a place that some have had an unpleasant experience with, but others have not. As with any store, it seems that the experience can vary. However, this review is important, as it is an example of how a customer feels when they feel misled or mistreated.

The reviewer explains that they were initially told that the item was in stock and that there were plenty to go around. Feeling confident about the availability of the item, they proceeded to place their order with the store. The unfortunate reality was that the item was not in stock, and instead of the reviewer being informed of this prior to their payment being processed, they found out four days later that the item was on a two-week backorder.

Understandably, the reviewer was frustrated with the situation. They had been led to believe that there was plenty of product available, only to find out that it was not the case after they had already paid. Seeing as they had no other options, they "locked in" their order and waited for the product to be restocked and shipped.

Adding insult to injury, the reviewer says that they still had not received their credit four days after the order was canceled. It's hard not to sympathize with the frustration of someone who has been stuck in this situation.

While some customers may have had an excellent experience with the Keyless Locks Store, this review is a cautionary tale about believing what you're told about product availability. It's a reminder to stay vigilant in researching the availability of products, asking questions, and verifying any information that you are given.

As a conscientious pool owner, it's imperative to maintain the safety standards set forth by state law. So when I needed a replacement latch for my pool gate lock, I quickly searched online and stumbled upon The Keyless Locks Store (keylessentrylocks.com), which appeared to have just what I needed.

I called in and spoke to a contact person who was extremely helpful and understanding of my situation. She carefully listened to my requirements and made sure she had all the details in order to find the right solution. She promptly placed my order and assured me that it would be dispatched as soon as possible.

However, a few days later, I received an email stating that there would be a delay in receiving stock from a foreign country and that my order would be delayed. As someone who values timely delivery and prompt service, I was a bit disappointed.

But I must say, the contact person handled the situation with the utmost professionalism and grace. She apologized for the inconvenience and kept me updated on the status of my order. Unfortunately, after a week had passed and my order still hadn't arrived, I made the tough decision to find a new supplier who had the latch in stock.

I called back to The Keyless Locks Store to cancel my order, and once again was met with helpful and understanding customer service. The contact person not only cancelled my order with ease, but also followed up with me to make sure that I found a suitable replacement elsewhere.

Even though I wasn't able to make a purchase from The Keyless Locks Store this time, I was impressed with the customer service and attention-to-detail that their team provided. I would definitely recommend them to anyone in need of keyless locks or gate latches.

It is disappointing to note that upon purchasing a product from The Keyless Locks Store (keylessentrylocks.com), the reviewer had some unpleasant experiences. While making the purchase, they were not informed about additional charges of $34.00 for import duties, which had to be paid in advance and only online, before delivery. When they received a message saying that the item was ready to be delivered, they tried to make the payment but encountered an error with the courier site. Sorting out the issue took the reviewer two whole days, leading to a significant amount of time wasted. What's more, they were informed today that the lock won't be delivered for another three days, adding to their frustration.

The reviewer rightly feels that they should have been informed about any import duties at the time of purchase. Had they known about this, they could have made an informed decision about whether or not to shop at The Keyless Locks Store. The lack of transparency in the transaction has left the reviewer feeling disappointed with their experience, and understandably so. In short, while The Keyless Locks Store may have a range of products to offer, it seems the customer experience for this particular purchase has left something to be desired.

My experience with The Keyless Locks Store (keylessentrylocks.com) was mostly positive, although there were a few hiccups that detracted from the overall experience. I had ordered a lock from another vendor for my wrought iron business, but they had sent me the wrong one. In my search for a replacement, I came across The Keyless Locks Store and decided to give them a try.

I placed my order on a Monday and was hoping to receive it by Wednesday, so I reached out to a representative to confirm the delivery date. They assured me that if the order was shipped out the same day, it would arrive by Wednesday, but unfortunately Monday did not count as the first day. In addition, Thursday was Thanksgiving, which meant that my lock didn't arrive until Friday.

While I was disappointed that the delivery timeline didn't match up with what was promised, I still appreciate that the company got my order shipped out quickly. In terms of the product itself, I was pleased with the quality and functionality of the lock. It was easy to install and worked well with my wrought iron gate.

Overall, I would recommend The Keyless Locks Store to others who are in the market for keyless locks. Just be aware that delivery may not always be as quick as promised, so it's best to plan accordingly.

So, I recently purchased a 285P lock from The Keyless Locks Store, and I have mixed feelings about the overall experience. While I appreciate the ease of navigating the website and ordering process, I was disappointed that the information provided wasn't as comprehensive as I would have liked.

One issue I encountered was with the installation of the lock. Unfortunately, neither the website nor any of the accompanying videos gave adequate attention to this aspect of the product. While the dimensions of the lock were noted, nothing was mentioned about the opening - this proved to be a significant oversight. After receiving the lock and attempting to install it, I realized that the opening was indeed larger than the lock's width. Had I known this from the beginning, I could have ordered the appropriate metal trim plate along with the lock, saving me both time and money. Instead, I had to place an additional order for the trim plate and pay for shipping - a frustrating experience that could have been prevented with clearer product information.

Despite this issue, I'm satisfied with the quality of the product itself. The 285P lock is sturdy and operates smoothly, and it's refreshing to have a secure and convenient keyless entry option for my home. Overall, I would recommend The Keyless Locks Store, but I would caution buyers to do their own research and be prepared for potential installation obstacles due to lack of comprehensive product information.