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The Fragrance Shop

The Fragrance Shop review: TFS membership discount 1

K
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9:24 am EST
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On November 15th 2024 I placed an order FWUK60754789. Part of the order was for TFS Unlimited Discount. I have emailed at least 20 times made numerous phone calls to explain that the tfs discount has not been added to my account despite being paid for. I have requested manager call back twice (72hrs) which has never happened. Been told my complaint has been escalated to no avial, requested a refund (heard nothing). The staff are absolutely useless & just say the same thing every time I email or phone.

it is totally unacceptable that I have paid for a product yet it is not added to my account. I get absolutely bombarded with offers, but cannot take up the offer as my account says membership expired. which is not the case as I paid for renewal on the above order number.

Country of complaint: United Kingdom

Claimed loss: £20

Desired outcome: refund

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O. Dietrich
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Feb 10, 2025 7:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The Fragrance Shop was very happy to take all my money, but now they do not want to activate my membership, refuse to respond to my refund requests, and just keep giving me useless responses. Things are stalling on purpose. Since they refuse to fix it themselves, make sure to dispute the charge with your bank or credit card issuer right away. After all, if they do their end of ignoring you, they can be reported to Trading Standards UK for the fraudulent business practices. They can send out spam faster than usain bolt, but can’t complete the simplest task of activating a membership? Let them be known and demand your money back.

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