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Hello,
On 23rd Dec and in Dubai airport, we have been approached by a sales representor to enjoy 50% discount on shopping, on 25th Dec '24 they took us to Tammem House office. Here one sales representative offered us buy a room in a hotel and Aria to manage the room for us and we have right to stay 7 days either in Dubai or any hotel in 114 countries.
Due to the confusion happened we have signed a contract on 25th Dec 2024, after we went out from Aria office we read the paper and we discovered that this is not buying a room, then I have conducted the lawyer in the same day (after 5 hours) to cancel.
Appreciate your understanding and refund me the 9000 AED.
Thank you
Hoshyar Ahmed Abdullah
Claimed loss: AED 9000 and loss of two days from our costly vacation to UAE
Desired outcome: Fair refund for the AED 9000
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I have been refunded by 94.5%
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Addresses The First Group with a explicit request for cancellation and a refund, attaching proof for the attempt to cancel within the grace period of hours after signing the contracts. If they refuse, inform the DED or the Consummer Protection Division in Dubai regarding the illegal representation. For further assistance, consult a family lawyer in the area. Keep notes of all the conversations.
Thank you
Hello, I did cancel within cooling off period but, the are refusing to refund.
What can I do now ?
M S Momin
I signed a registration contract with Aria Vacation Club on July 20, 2025 during a visit to Dubai. After reviewing the offer more carefully, I realized the service did not meet my expectations — so I sent a formal cancellation letter on the same day, within just hours of signing.
Despite this immediate action, Aria Vacation Club did not respond to my cancellation or refund request. I followed up and even visited their office in person within two days, where I formally signed a cancellation request. Still, they insisted the registration fee was “non-refundable.”
What’s even more surprising is that the manager who signed my contract later sent me a farewell message, confirming she had left the company shortly after. It’s deeply concerning to be left without support while the staff involved are no longer with the organization.
I am incredibly disappointed with how my case was handled — especially when I acted so promptly. I believe this contradicts fair consumer practices and I hope my story helps others approach Aria Vacation Club with caution.
Hello,
For my case i have been fully refunded but after a long fight.
I have wrote e-mails to all who I know in Aria Vacation club and The first group. and explain the trick and the eye washing by their Sales Rep.
I have insisted to reach their CEO , CCO, CSO CFT etc. though LinkedIn
Also I have conducted Dubai police but hopefully the issue resolved before taking it deeply with Dubai police.
Don't give up and try your best to stop this farceز