Menu
The Diamond Store
The Diamond Store Customer Service Phone, Email, Contacts

The Diamond Store
reviews & complaints

www.thediamondstore.co.uk
www.thediamondstore.co.uk

Learn how the rating is calculated

1.0 3 Reviews

The Diamond Store Complaints Summary

0 Resolved
3 Unresolved
Our verdict: Engaging with The Diamond Store at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for The Diamond Store has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of The Diamond Store. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

The Diamond Store reviews & complaints 3

Sort by:

Newest The Diamond Store reviews & complaints

ComplaintsBoard
T
11:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Diamond Store 2 engagement/wedding rings - identically faulty!

I purchased two exact same rings from them in July 2022. I had worn mine pretty much daily, my partner wore theirs mainly on weekends/off days only.

By the beginning of December mine had lost 6 stones. My partner's ring had not lost any due to the fact it had been hardly worn. I returned only my ring to the Diamond store for assessment and repair under their supposed 5 year warranty. They assessed that I had caused the damage (six stones falling out) myself and that I was liable for the cost of the repairs. I had them return the ring for an independent assessment.

I then took BOTH rings for assessment at 3 local jewellers (all NAJ members) for their opinion. At no point did I give them a backstory or any prompting. I literally asked them "what is your opinion of these rings", and I explained they were both purchased together and one had been worn more than the other.

All three jewellers independently reached the same conclusion themselves:

• The stones have been set poorly in both rings

• The size of the stones in both rings are generally uneven

• The loss of diamonds in the first ring is due to the poor quality of the settings

• Besides general wear and tear from daily wearing, the first ring has not suffered any damage that would cause the diamonds to fall out

• The quality of the settings in the second ring are also poor, and even though there has been no loss of diamonds to date, it is highly likely to occur if worn again

To date the Diamond store have quoted me £450 to 'rebuild' the first ring which they then offered a £55 discount when I pointed out that them assessing their own work was not entirely 'ethical'. The local NAJ jeweller has quoted me £250 for the exact same job.

In ALL correspondence with the Diamond Store and NAJ they have blatantly ignored the quality of the build of the 2nd ring (the hardly worn one) so that they can justify my ring as having damage caused by myself. Literally not one email addresses the poor quality workmanship of the 1st ring because if they did they would also have to concur that the issue with my ring was down to poor quality workmanship and would then have to rebuild or refund BOTH rings.

Unfortunately I cannot upload photos here to show the appalling 'craftmanship' of both these rings and how they are a MILLION MILES from the photo advertised on their website. Please feel free to contact me if you would like to see the images.

The ring settings on the product page show much more substantial and uniform settings which clearly clasp the stones. The settings on the rings provided to us seem quite haphazard and sloppy, and in some instances the settings are barely even touching the stone. I must hasten to add that my ring was worn continuously since we received it until the beginning of December, whilst the second ring has barely been worn at all.

Given both these rings are now unwearable, they are considered unfit for purpose. I would STRONGLY recommend NOT TO PURCHASE anything from these clowns but instead go to you local independent jeweller where you will get a much better and professional service.

AVOID AT ALL COSTS!

Desired outcome: Refund for both rings as I do not want to deal with these arrogant *****s any more.

Read full review of The Diamond Store
View 0 more photos
Hide full review
ComplaintsBoard
C
9:46 am EDT

The Diamond Store order number #47744

My husband bought me my engagement ring from here.

The ring is very poorly set and I've had numerous problems with it.

I have lost several diamonds and on all occasions have sent it back to the store to be repaired.

Previously I sent it back after being repaired as it came back to me bent and the ring appeared ruined, not in the shape it was purchased. I have received it back again today and one of the diamonds is loose.

I am not happy with the service the store has provided with the works on the ring. I am not happy with the rings quality for the price my husband paid. We have had endless problems, I can barely wear the ring due to fearing that a diamond will be lost.

I have had a second opinion from a local jeweller who has also said the ring is very poorly set.

This ring cost a lot of money and should not be having this many problems.

The ring number is #47744.

I am so upset that my husband has trusted to buy a ring from the diamond store that is of such poor quality.

The store clearly did not carry out a quality assurance check on the ring prior to sending it back to me on the last two occasions, this is not acceptable.

I would like a full refund on the ring to resolve the constant problems.

I will enclose photographs of how my ring came back last time.

Yours truly

Charlotte Clarkson

Read full review of The Diamond Store
Hide full review
ComplaintsBoard
P
12:02 am EDT

The Diamond Store wrong size ring

I have purchased a beautiful diamond ring for my wife from www.thediamondstore.co.uk and received the wrong size ring. I called the company and they agreed to sent us another one. So I sent the first one back and few weeks later received a replacement. But the second ring was incorrect again, it was too big. When I asked for a refund they refused and said that 28 days already passed and that they cannot give us a refund. I said that we just received a replacement and was told no again. So we were actually stuck with an expensive ring that my wife could not even wear!

Read full review of The Diamond Store
Hide full review

Is The Diamond Store legit?

Our verdict: Complaints Board's thorough examination reveals The Diamond Store as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, The Diamond Store stands out for its commitment to quality and security. Clients considering The Diamond Store should delve into its customer service record to gauge compatibility with their expectations.

The Diamond Store earns 91% level of Trustworthiness

Perfect Trust Endorsement: The Diamond Store achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for The Diamond Store. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Thediamondstore.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Thediamondstore.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for The Diamond Store have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up The Diamond Store and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Thediamondstore.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • The website associated with The Diamond Store sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact The Diamond Store customer service

Phone number

+44 345 084 1200

Website

www.thediamondstore.co.uk

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with The Diamond Store?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with The Diamond Store Customer Service. Initial The Diamond Store complaints should be directed to their team directly. You can find contact details for The Diamond Store above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about The Diamond Store. Discuss the issues you have had with The Diamond Store and work with their customer service team to find a resolution.