The Container Store review: Worst customer service ever

I am currently on hold with the worst customer service representative ever. Her name is Kristen, and she doesn't know how to listen. I have waited 10 days for an order that was supposed to be delivered to me within 4. She is refusing to respond or to hear my request for a refund and has kept me on hold for way too long. When she got back on the line with me, I tried to tell her once again that I wanted a refund, and she quickly put me back on hold, then cut me off. So I hung up and decided to call back, hoping I would get another customer service rep, but it was her. I asked if she was the same rep I had just spoken to, and she said yes. Before I had a moment to explain that I actually hung up on her and why she put me on hold again. I am currently waiting again. WORST EXPERIENCE EVER! WILL NEVER SHOP WITH THE CONTAINER STORE ONLINE AGAIN!