The complaint has been investigated and
resolved to the customer's satisfactionResolved The College Network — fraud and cheating
resolved to the customer's satisfaction
I have placed many calls to this company starting soon after I was pulled into this scam. The company Rep sat at my table and told us so many things that were not true.
First being The College Network was affiliated Excelsior College. This was a big lie. Not only are they not affiliated but on one call to my “education advisor" he actually said “when you call them don't let them know you are working with us as we are not on very good terms" When I spoke to Excelsior's Admissions Department they were happy to confirm this. LIE #1
We were told that acceptance to Excelsior College was guaranteed. LIE #2
My wife and I were also told after I asked about the cancellation policy only being 3 days, that he would put it in our contract that I could take the first course and once I “ace" the test if I still wanted to cancel it would be no problem. LIE#3
I did not receive and have not received a copy of everything I signed including the extended cancellation policy when asked about this I was told that I could get copies of the contract but there was no extended cancellation agreement supported by the company. Let's put that the category of LIE#4
When I brought this to the attention of The College Network all they would say is they apologize and that Rep is no longer with the company. To that I say, who cares! Your Reps misrepresent your program to grab their commissions and then they run leaving the consumer to suffer with nothing but a loan that you cannot get out of.
Here is your chance to put things right. Hopefully there is an attorney out there that would like to take on this class action. Whether or not the Rep is with the company or not is no concern of mine. The fact is these guys are engaging in deceptive trade practices to obtain the business and then offer no resolution.
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