The A Team Appliance Repair
Reviews and Complaints

The cost of replacement parts and labour to repair a refrigerator was 90% of purchasing a new similar model. Once I realized this and tried to cancel the following work day just after the service visit, they tried to haggle me into accepting a 20% discount for which I was still not interested. As per the law I'm entitled to cancel the repair within 10 days but I was unable to get refunded for most of the upfront cost. No labour had been yet put into the repair, the serviceman had only made an estimate so the labour was yet to happen in the future but I was forced to pay that upfront. Given that according to their policy, labour can't be refunded I lost all money related to labour costs. Then there was restocking fees for parts. In the end I lost half of the total cost of the estimated repair. Wether it's industry standard or not I don't know but it's definitely immoral to charge for work that hasn't been done. Avoid paying anything upfront, you can't get your money back.

Our oven was not heating up properly. They said there was a $80 service charge to diagnose the problem. The technician said we needed 2 new elements to fix the problem $675.00 and 3 to 4 days to get the parts and install.

After replacing the parts he said the oven was heating up properly and after paying left quickly before the oven preheated. We ran the stove and it was still not heating to 350 or higher. I called customer service and they said they needed to wait for the technicians report and would call me back. They didn't call back so I called them. They said his report said we need a new circuit board an additional $750.

They had no managers available and refused any refund for not repairing or standing behind their original quote for repairs.

Let me tell you a story about these guys. We called them because one of our fridges was not working properly.

They charge $400 just to come see what happened. So then they sent their “expert”, who apparently only comes every Thursday. So we waited every Thursday for this issue to get solved. 3 weeks to be exact.

They came in and charged us $1000. We thought the issue was fixed. But it wasn’t fixed. So we called them back asking them to come back and look at it as the issue they said they fixed wasn't fixed. The warranty was useless.

Here comes the tech that says we need to spend $900 on a part for the fridge because something was wrong. We agreed because we thought these guys are professional. The guy came in with the part one week later. He installed a part in a five minutes and walked out. He didn’t even check if anything was working. He told us give it 24hours to work. And to our surprise, the fridge still was not working. So we called them back and we asked them to come back again to see what happened.

The technician came in and told us that he is unable to fix this and for us to call the company and ask them for a refund because they will provide it because he doesn’t know what the problem was and he is unable to fix it and he made a mistake.

Now we get to the good part. We called the company. They said call back on Monday to get a refund. Now we called them back on Monday and they said that we don’t get no refund.

The lady who answered the phone was like no refunds it’s a step by step process the tech said has replace compressor now and that is what the tech had advised them. But the tech told us, he is unable to fix and call the company for a refund. The lady didn’t want help so we asked to speak to the manager. The manager got on the phone and the manager said that nothing can be done.

So in the end, depending on this company that we thought could do a good job, we are out $2000. Customer service couldn’t help us. The manager couldn’t help us, and the technician who was scared to tell his company that he was unable to fix it, went back and told them another story. I’m not even sure who we can go to about this, but don’t depend on this company if you want to be out of money.

How we do keep trusting them to solve an issue based on “step by step process” if they couldn't solve it the first two times. And we only called the company because the technician told us call them and ask for the refund. So nothing was fixed and they’re asking us for more money to come back to see this fridge after spending $2000 already where we could’ve just bought a whole brand new fridge for our restaurant. In these hard times people are facing, there come these scums who are here to pry money out of peoples hands

Don't ever use the A team appliance repair. Worst customer service experience ever. I had them come fix my washing machine charged me 900 dollars for the repair they came and said it was fixed which it wasn't. Had them come back 7 days later to which they said further repairs were needed but would be done for free. Now there telling me I have to pay additional 1200 dollars for the repair. The people I've talked to on phone don't care at all that they just STOLE 900 dollars from me and left me with a washing machine that doesn't work. DONT EVER USE THE A TEAM APPLIANCE REPAIR THEY ARE JUST A BUNCH OF SCAMERS.

I had a leaky refrigerator on dec14th 2023 I called the a team appliance repair under some duress to get it fixed I debited my account for $497.65 after many thoughts I decided to buy a new fridge so I cancelled the order #177368 on dec 20th 2023 now they wont give my my money back, i'm willing to pay $80.00 upfront repair fee they have a 0 rating at the bbb and most reviews are the same scamming committing fraud on the back of seniors. Hope you can help a senior at 77 yrs old need the money back to buy a new fridge

This is totally a SCAM company. They came for a repair 1 hour after I called them. They quoted me 80 dollars for a service call . They were in my home for 1 minute , looked at the dishwasher and told me I needed a new seal and it would cost 750 dollars . I said I would rather buy a new dishwasher and agreed to pay them the 80 dollars for the service call. They ran through 550 dollars on my card against my wishes. I called the office and was told the owners are silent partners and there is no one to talk to . I was told their office is closed to public and if I came by they would call the police. A TOTAL SCAM COMPANY ! I reported this to the police. There are pages of similar complaints all over the internet , everyone was scammed. Why is this company allowed to be in business and continue to scam daily innocent people. This needs to stop immediately but how ?

I hired The A Team Appliance Repair to fix my fridge and ended up paying them $1000. But can you believe it? They didn't fix anything! I was so upset and tried to contact their customer service people, but they were no help. They're just full of bologna!

I don't want anyone else to get scammed like I did, so I highly recommend that you stay away from these thieves.

Okay, so here's the sitch: The A Team Appliance Repair ain't cheap, if you know what I mean. I mean, they charged me more than I expected, and I ain't got much to spare, you know? And to top it off, the technician they sent over didn't really seem to know what he was doing. I mean, he fixed my fridge all right, but I'm not sure if I trust his work, you know? And don't even get me started on their call center. I called a few times to check on my appointment, and the folks on the other end just didn't seem very professional, if you know what I mean. So yeah, if you're thinking of using The A Team, my advice would be to shop around a bit more. There are definitely better companies out there, if you know what I mean.

I recently experienced some issues with my home appliances and decided to reach out to The A Team Appliance Repair (appliancerepairteam.ca) for assistance. Unfortunately, my overall experience with their service was not great.

Firstly, they sent a technician who did not appear to be licensed or professional. This gave me some concerns about the quality of work that would be done. Additionally, the individual seemed to be lacking in knowledge and did not seem to know how to properly address the issues with my appliances.

To my surprise, the technician suggested that I should get the appliance fixed by LG – a totally different company – which made me think that he didn't know what he was talking about.

When it was time to pay, the amount they charged me was $320 plus tax. I felt that this was a high amount, especially because the problem had not been fully resolved and I still had to call LG to come and fix the appliance.

All in all, the experience was quite disappointing and I would not recommend this company to others looking for quality appliance repair services.