TGI Fridays review: horrible customer service!!!

I have been an avid T.G.I. Friday's customer as well as an rewards member for years, Today February 22, 2020. I used my 100 points to purchase the chicken and shrimp pasta, i was met with rude hostesses as well as the manager I finally received my food an hour later. I work in food service so I know the importance of wonderful customer service.. while also knowing that the customer themselves can also be a bit annoying. Again because I work in food service but I was not I waited patiently and was told my food was 18 dollars again without even offering to scan my rewards. Finally the manager stated I had to make sure it was your phone I don't want to assume. Very rude. Needless to say I won't be returning to Fridays at all! Hopefully the customer service gets better. Thank you for your attention to this matter.