Texas Roadhouse
reviews and complaints

My wife and I arrived at approximately 4 pm and we were seated. We waited 10 minutes and nobody ever came and took our drink order, brought rolls, or even acknowledged we were sitting there waiting. I went up to the hostess stand and asked for our server to come to take our drink order. After another 5 minutes there was a female server waiting on customers two tables back and another female server checking on customers 2 tables in front of us. After both servers left their tables neither one of them stopped to ask us for our drink order or even acknowledged we were sitting there. I then went back to the hostess stand and tried to speak with the manager was dealing with something on the phone. My wife and I left and because it was obvious to us that we were not valued as customers and our business wasn't appreciated. We ended up going down the street and spending almost $92 for the two of us to have dinner.

The worst part of this whole situation is that we really like Texas Roadhouse, go here frequently, and this was our first choice for dinner.

I hope you can get to the bottom of this and correct the problem whether it be waitstaff or management.

Thank you,
Andy Eiginger
[protected]
1344 Misty Lane
Gilbert, SC 29054

To start the house salad taste old the croutons were stale and we ordered 2 bone in ribeye MEDIUM RARE and both steaks were VERY under cooked. When we told our waitress instead of just seeing if we wanted to have it recooked she preceded to explain to us the difference between rare and medium. This is the 2nd time I've had an issue with my food at this SAME location.

We had lunch at roadhouse today. I realize restaurants are busy but our waitress did not handle our table in a timely manner. We weren't given our drinks and then had to wait 12 minutes to give our order which wasn't terrible but then it took 14 minutes to get our salads and that was after checking with another waitress because we never saw ours. The. "manager " then brought our salads and one wasn't right when she brought them. Instead of apologizing for the delay she made some lame excuse about printer error which I might have believed if everyone around us wasn't getting their items. Then exactly 8 minutes later our food arrived before we could finish our salads the problem there is that steak was cooked so fast it was cold on the inside but I tried to eat the tough thing anyway which was a mistake because I got choked on it. Worst experience ever. [protected]@gmail.com

This is the second time in the last 3 months we've been told, that to accommodate are group we would have to sit at separate tables. The first time we waited 2 hours for a table(so we could sit at one table) only to be split into 2 tables. We are a bigger family that gets together once a month for family dinners. It's a time to catch up with our adult children. Needless to say we will be going to Outback, Stockmans, or Olive Garden after this last time. As these places along with several other restaurants in Idaho Falls have no problem sitting are group of 10-14 people at one long table. This is a larger family community for the most part. And a restaurant like Texas should be able to accommodate a larger group.

Me and my husband were having a casual dinner on a Tuesday afternoon and the food was great just got full really fast haha and so it was time for us to go. My husband asked for the receipt and it took a roughly 3 minutes to get to our table. After that, my husband showed me the receipt to end up showing me that the receipt contained Hearts and winky faces with the words "thanks ;)" underlined. The waitress' name is Angela and she needs to know how to respect a marriage. I've been with my husband for almost a year and things like these create an obstacle for our relationship.

Well Charlie S. was terrible he was pushy even after we told him we'd be taking our time enjoying a visit since we hadn't seen each other in a very long time. We told him it was both of our birthdays and not even any form of celebratory anything! When I asked for whip topping on my Baileys Coffee along with the cheesecake he said there's none in the house and it's not his house not his rules. Wow! We had to ask 3x for extra boxes and an extra bag since we were going to 2 separate homes. Not friendly we felt very rushed not a good impression especially it being my friends 1st to a Texas Roadhouse! and I'm guessing her last. Good going Charlie S. not a happy birthday or goodtime! We took 75% of our food home just to get out of there. Rude and ruined our visit.

Jennifer, she had a very unkept appearance as if she was home not at work. It is not alright for the waitress to take customers from other staff members. Then lean on our table pressing her breast's on the table in my best friends boyfriend's face. She was way too friendly to the guys' and she forgot to refill glasses. She was asked more than once to bring something back and it was not her name on the ticket. She should not be allowed to take another waitress's table, especially if she is going to do a horrible job.

I went to this location for kids free night with adult entree today 7/30/19. I never get to go because I have church every Tuesday but today I was free. Ordered food. For myself, I ordered bbq boneless wings. Waitress knew I was there for the kids meal special and said the wings were good for my entree. I didnt know that the wings werent considered an entree, hadnt even thought about that. I also asked could I use a free appetizer coupon, but waitress said it couldnt be combined. Ok, no big deal. Waitress brought my bill and stated he was sorry but he didnt know i couldnt buy wings and get kids meal free. He then offered to let me use my free appetizer coupon in place of wings and only pay for kids meal which came up to me paying $1 more. I was fine with that. A few minutes later a manager comes around corner, and very loud/rude says "You have to get a real entree, a meal to use this coupon!" *Points at my empty basket* and says "What you ordered was not a real entree!" I said quietly to her, "thats no problem, I can pay for what I ordered." She said ok and walked away. She did not speak to me! She did not ask how my meal was, considering my favorite food (the bread) was hard on top and soft in middle, rushed cooked! She did not even apologize for the inconvenience! Her waitress told me the wrong info but my price went from roughly $10 to $20 and I left a $2 tip because my waitress was nice, but misinformed! The manager was nasty and very unprofessional. Im assuming she was a manager ringing up my waitress' tabs for him. The people around us just stared because the manager was so loud and aggressive. I didnt bother to let her know about herself. I said I would just make a complaint. This is one of my favorite places to dine but I had a really horrible experience today 😢

As I was entering the parking lot into Texas Roadhouse in Monaca Pennsylvania I failed to realize how long the curb was and ran over the curb tearing the muffler apart on my car and injuring my elbow from the jolt. I ask about this to three different employees inside and was told it happens all the time! If this is true why doesn't the proper people put some reflector poles at the end of this so people realize how extended this is so it doesn't happen again. I took pictures if anyone is interested. Thank you for your time

Deborah Watson
101 Oakdale Rd.
Darlington, Pa.
[protected]@acninc.net

My husband and I visited Texas roadhouse on July 7th, 2019 the waitress was taking us to our seats and I slipped and fell on the slippery floor. My right leg is in pain everyday and left arm is badly bruised, I stop getting headache as of a couple of days ago. The manager that day was more concerned about me getting my clothes cleaned than my injuries. I have yet to hear from anyone from Texas roadhouse. I'm sadden that a company such as this would treat their patrons like this! I will be returning to the emergency room today 07/22/19 because the bruise on my arm now has a hard knot on it and its painful.

Went to have lunch at our favorite resturant after church! Decided to order a steak that I chose and my wife ordered a hamburger steak! First and foremost the bread had a long hair steam of hair in it that completely discussed my wife and I out to begin with. Trying to avoid and conflicts we asked for manager and addressed issue to him! Only thing he said he was sorry and he would get us a new batch and fresh! Food came out and we were starving so complaining again was not an option! We decided to eat our food as is! As we were getting ready to leave and pay waiter asked if everything was ok with our food! That is when I explained to him how unhappy I was and didn't enjoy my meal! Explained to him why! Only thing he offered was a free appetizer! We paid and left! I'd like a full refund of my meal which we paid 40.00 and a 5 dollar tip! I'd appreciate a refund mailed to me at 9222 nth 26th lane mcallen tx 78504! A gift card is fine with me! As we always eat there! Just happened to have a bad experience! Love texas roadhouse

My husband and i went to eat dinner at this establishment on 7-19-19. We were seated at Table 601/1 and our Waiter was Anthony. Anthony was a great waiter and we were very pleased with his service, however there was a big crowd at a table nearby that was so loud you could not even think or enjoy your meal.
I know this is not an issue of Texas Roadhouse, but that room we were in is specifically for larger crowds, and I wish I had asked to sit elsewhere. We were there for an hour and i walked out with a massive headache and my ears hurting due to all the noise the disrespectful crowd. They yelled, they laughed very loud and never gave a care about those around them who were TRYING to enjoy a meal.

I just wanted to state my issue. When i go pay and eat at a restaurant, i expect to enjoy the experience. This was NOT a pleasant experience

Jeannette Scott
[protected]@gmail.com

07/15/2019 about 3-4:30 pm
Me and my boyfriend and our family usually eat in this resturant about 1 time every week usually saturday or sunday, Today we got absolutley awful service. Our waitresses name was Faith, she brung us our water and my daughter her hi c as im pouring my daughters drink she knocks it out of my hand and instead of the waitress asking would i like another drink from her she just laughs, my mother in law recieved a house salad in which she asked for blue cheese crumbles which she didnt recieve we had to ask another waiter because we couldnt find ours for about 10 mins for another dressing which took forever to recieve i finally got a managers attention she didnt even apologize about the issue she just nodded and walked away and then our waitress came back with a drink for my daughter and another dressing for my mother in laws salad, We got our food and water refills after we waited for what felt like forever just to get my daughters fries and my fries that had way to much salt, that issue got resolved but i just feel we hold this resturant to a high bar of a service level of a 10 and the service we recieved today was a 2 and im very disapointed.

if you have any other questions my name is Audrey Westmoreland
my email is [protected]@yahoo.com or my phone number is [protected]

Horrible ! 4th time we've giving it a try in last 6 months and been horrible each time and let management know came
Back again thinking maybe they changed things but no. Food was cold. One steak over cooked. Potatoes tasted old and hard! Def will
Not be back! Ever again! The first time we had issues the steaks were discusting and way over cooked. Next time cold food. Had fish in our cactus blossom one visit . Time before this waited over an hour after placing order neve got food and wasn't busy ! Said forget it and left ! This time one steak cold and one over cooked both potatoes hard and tasted old!

We ordered a Crispy Steak Dinner at the Coeur d'Alene, Idaho Road House and prefered to have it without gravy never expecting the meat to be 1/8 of an inch thick and more crispy covering than there was steak.

We expected a thick steak covered in crispyness and there was no explanation when we ask for it without gravy that the gravy was very necessary with this steak.

Needless to say, we ate very little of the steak however, the potatoes and corn and bread were very good but it might be a very long time before we eat at another Texas Road House.

This might be a menu item that could be eliminated to avoid people being disappointed in the product they actually receive.

We requested a tables for three and a high chair; they sat us at a high top table after I told them for the second time we needed a high chair. The server assured me it was a higher high chair so it would be fine for the table. However the high chairs buckle was broken and did not slide up fully to the table. We brought up the buckle was broken and was brushed off. We asked for another high chair, never received it. Our little one dropped two cups of tea from trying to place it back on the table and not being able to reach it. My shoes are soaked, still no new high chair so our little tries to stand in the high chair because she is not buckled. When brought up to two managers one had an attitude and the other said she would see what she could do. Neither apologized for the buckle being broken or the fact that our little couldn't reach the table. The server brought us a third tea and made the statement to move it so she doesn't knock it over. Finally I had to sit her beside of me to be able to actually eat my dinner. So many safety concerns with the high chairs buckle being broken and it being a higher than normal high chair. I'm not pleased with how management handled the situation. We truly enjoy Texas Roadhouse and the food was good but the experience was terrible.

Normally I don't complain about anything but the dinner experience was anything but perfect. 1. No bread provided til end of dinner to ask us if we wanted it at that time. 2. Brought me my salad and not my husbands. Requested twice where was it. Brought it with his steak. When we complained the manager came over and said she would take it off the bill. Well it was included with the meal. I received a sweet tea when I requested unsweetened tea I'm diabetic. No one asked us if we needed more to drink which we did. Not sure we"LL ever go back.

Bait and Switch tactic applied by this establishment. Purchased a $90 ECARD on line Wednesday 12 June expecting a email voucher right away after payment to use on father's day upcoming that same weekend.
After the transaction and paying with CC, the return email said you card will be shipped and you will hear from us via email in 48 hours. NOTHING!
Now it is Tuesday the 18th of June. I had to pay out of pocket for father's day plus pay $90 for a voucher I intended to use and still zero contact from Texas Roadhouse on the ECARD purchase. I do not need it any longer. What a rip-off scam.
What is an ECARD? Pay on-line and receive a voucher for immediate use. NO it is not apparently therefore bait and switch tactic scam. One expects a voucher to use upon payment (ECARD) and a week later still nothing nor any email contact as stated within 48 hours.
Father's day now passed along with another $100 shelled out. I have been taken for $90.00 by this establishment. TX Roadhouse will not even answer their phone during business hours.
I have filed fraud with my credit card company and I will not stop warning others to never do business on-line with them ever. Thieves they are.

We all go to eat at the Roadhouse in Wesley chapel Fl.We just finished eating at Texas Roadhouse at 7973 irlo Bronson highyway in Kissimmee Florida first off the restaurant was very clean and the hostesses were super nice to accommodate us since my son was on crutches. The server was a different story not the best. Took for ever to get drinks and service, pretty bad when you get your apptizier and salads before your drinks. All of meals were great except my steak was I thought under Roadhouse quality over a quarter was fat and grizzle. I guess back to Wesley Chapel Roadhouse for me.6/18/2019 server Rachelle table 331 5 guest 9:03 I think ticket # 50059 total bill was 102.20

I ordered the steak kabob once before at this location, sent it back. Tried again today, sent it back, got a new one, taking it home for the dog. The meat is tough, not cooked right at all, the rice has no sauce or flavor. I have this in New London branch and Warwick and it is delicious. Not sure what the problem is here but the food is not like other Roadhouses. The servers are awesome, bartenders are too. Just food, not so much.