The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Texas Direct Auto/Lexus ES 350Deceptive sale of pre-wrecked vehicle

I purchased a 2008 Lexus ES 350 from Texas Direct Auto in May of 2011. I went to trade it in In May of 2012 and found that the front end had previously been "clipped" which was not disclosed and majorly impacted the apprasial on the vehicle. I'm now 10, 000.00 upside down in the vehicle due to undisclosed information. They also financed me through a front loaded loan which was not identified at the close and covered up by their Smart Plan which the sales person told me would help pay off the vehicle faster. Now, a year later with never a late payment I owe almost as much as I did at the time I bought it and it is compounding daily... Creditors have asked if I filed a bankruptcy just because of the name of the finance company on my credit report and I haven't nor have I had late payments on house note for 8 years or two other cars financed and paid off!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.