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Tesla  - solarcity customer support quality

J
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8:05 pm
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I have tried in vain to find someone to talk to concerning removal of my solar panels to allow me to replace the shingles on my roof. One time I waited half an hour for a contact on the telephone before I gave up. Several times I have dialed numbers I have found on the web and in my paperwork and each time I am told I will receive a call back within 48 hours. Perhaps that will happen, but the chain of communications and the response is pathetic. Frankly, I am very happy with the results of the installation; I am getting what I was promised and am happy with that But I have the feeling that someone from Tesla has mandated percentage layoffs to improve the profit picture and the result is rapidly changing a well satisfied customer into a disgruntled customer. You get a lot of advertising from me; about 200+ people come to me place to buy Christmas trees each year, and about half are interested in the set-up. I have been very positive about it, but your attitude towards after care is naive and short sighted. Do better::::

John LaFountain--Solar Panel Customer

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37 complaints
1 resolved 36 unresolved

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3500 Deer Creek Road, California United States
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