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Tesla review: Data streaming application

Author of the review
9:51 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Since May 21,2023 I have had seven (7) data streaming failures. I have made use of the Tesla online chat and that service is basically worthless. I never received any feedback or actual support of any kind. The 7 failures result in the entire data stream freezing up and I have to contact Tesla to get the system reset. This temporarily clears the streaming hang until the next occurrence.

Tesla provides four (4) columns of streamed data through their application. Column 1 is the date and time stamp; column 2 is the Kilowatts consumed by the home; column 3 is the Kilowatts produced by the solar panels, and column 4 is the net wattage either produced or consumed. Column 4 is a long term issue that I have had to work around by subtracting column 3 from column 2. However, it is irritating that I have to do this. The column 4 issue has never been fixed and the freezing issue continues to periodically happen!

I am confident that the problem is with Tesla's power invertor. I suspect Tesla doesn't want to deal with replacing that expensive unit!

I am at the point where I may seek the advice of an attorney!

Desired outcome: I desire that Tesla sends a repair person to my home to fix my equipment problem.

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