Terminix
reviews and complaints

I am writing this complaint regarding Terminix International/Registration NO. PR 0801/Company Address: 9880 Pioneer Blvd. City: Santa Fe Springs, CA 90670. Phone: [protected]. Branch 1 licensee Name: Juan Valtierra/License No: FR 30188. My complaint is regarding the company's lack of customer service, poor job performance/work ethic, poor communication with customers, very unprofessional. The representative(Russell) that came to fumigate our apartment complex stated that he would be present to start working between the hours of 9am-12noon. Needless to say, no phone calls or service provided until after 7pm. He called me 2 days later to let me know the fumigation was done and to contact the gas company to reconnect the gas connection. I called him back at [protected]/Russell, to inform him that what him and the company(Terminix) did was rude, unprofessional, and the poorest form of customer service. He did not realize what he did, or what the company did was wrong to do(unprofessional, etc). He told me that many of the apartment residents were upset that he did not call him them back. I asked him"do you blame them?". I told him that many people told the day off, cancelled appointments, changed plans, etc. to make time for them(Terminix) to show up, only to have Terminix not call back & not show up. I told him that I was reporting this information to his supervisor/manager. Hopefully, this will inform Terminix to make necessary changes in staff/work protocol to ensure proper work conditions will be met in the future. However, I can see from the past complaints(2 years plus) that these complaints don't seem to be going anywhere, and I suppose our society should start getting used to poor work conditions, rudeness, unprofessionalism from many companies that are paid to provide a variety of services. Very, very sad to see. I will not be contacting Terminix for any future business, nor will I recommend them to anyone. Hopefully, this information will be given to the necessary individuals to ensure this will not happen in the near or far future.
Sincerely,
Richard Mikol
[protected]
[protected]@yahoo.com

For the past 4 years this pathetic company has been bombarding my mailbox with their junk mail solicitations. These start every spring and continue EVERY week throughout the summer. I have filed complaints against them with the BBB. I have filed complaints against them with the Tenn. AG's office, I have called them, I have faxed them and yet the junk continues. I would never give even a second's thought to hiring this disgusting company, nor would I ever recommend ANYONE else use them or their parent company Servicemaster to so much as tie your shoes.

Our house was fumigated by Terminix. Upon returning after it was deemed safe to enter, we found the back door wide open. We later discovered that we had been burglarized with loss of a significant amount of jewelry. There was no evidenced of forced entry anywhere (including the door). We were so disappointed that the door was left open for just about anybody to walk in. We had entrusted our house to this company. I would warn anybody that is going to fumigate to keep your housekeys. You can open the doors and be there when the tent goes on and (especially) when it comes off and "airs out" for 5 hours. I will never, ever entrust my keys to anybody that I don't know, even if they are a reputable company.

I was visiting my parents at Christmas, and on the 26, Terminix sent out one of their "licensed inspectors" (the words of the agent) to look for termites.

She entered the house, went upstairs and looked in the infirmary where my bedridden(she has MS) aunt lives. There were some wood chips and dust on the floor along the floorboards, and she told us that they were termite droppings. She then stuck her head in the attick for 10 seconds(seriously), and immediately told us that "ooohhh yeah.. you guys have termites. There are lots of droppings up here." She close the attick, climbed down the ladder and took my parents downstairs where she began to fill out an invoice for tenting. When we asked her about alternatives to tenting, she told us that spot treatments dont work, and that if in order to try them, we'd have to "rip open the entire wall, and it would cost even more than the tenting would". She then proceeded to give my parents some doomsday crap about how they needed to take care of this immediately, and blah, blah.

She seemed suspect to me(especially with a $2, 500 invoice in front of her), and so I pressed her for more information, and demanded that she go back up to the attick and get me some evidence of the termites that she was so sure were there. She went back up, and turned and searched and searched some more before she swept some dust off onto the paper towl, telling me that what she'd handed me were termite droppings. I was even more suspicious.

I told her that she could leave, got in my car, and drove down to the office that she came from. I presented the "evidence" to her manager and another inspector who assured me that the dust and wood on the cloth had absolutely nothing to do with termites. They sent out another inspector the next day who again confirmed.. there was no termite evidence.

Make no mistake, she came to my elderly parents house with the intention of scamming them out of their money, and after her doomsday speak and hard sales pitch, they would have signed that invoice if I hadn't been there. They would have had to move out during Christmas, find a home for my involent aunt to live in during that time, and even with knowing all this, she still sat at their kicthen table and lied to our faces about the existence of termites.

Was it an isolated event? Not a chance. In fact, that same inspector told me that she had a bunch of other customers who were moving out for tenting during the next week.. during the holidays! AVOID TERMINIX IN SANTA MARIA AT ALL COSTS. They employ an inspector who I believe was named Andrea that will scam your family with no regards for the upset and problems that her lies and scams may cause. She's about 5'4", 200 lbs, and around 35 years in age. Beware!

I was a manager that worked 7 days a week 10 hours or more a day, to bring a falling business unit from closing its doors to making more profit than it ever has in years. Then shortly after i get laid off a few days before christmas. I was not given my year end bonus that i deserved. I was not given my vacation that i had more than two weeks worth.

Terminix began "treating" our ant problem in June 2008.
The very week that they were out here, our ant infestation INCREASED greatly! It was horrible. We called to get some help and they came back. Same result. More ants than ever! Like the treatment was helping the ants reproduce! Due to their 100% satisfaction or your money back guarantee we wanted our money back. They not only did not return our money, they came again 3 months later and billed us again, even though the ants were out of control. Terminix is not a good company! Buyer beware! They are hobbile!

For the last 6 months I have been living in a Structurally unsafe house, (and still do), caused by the fraudulent practices of this Company, I could write a book on this whole experience, though for now a few sentences may hopefully sum up this nightmare.

I find some minor damage to my baseboard in two separate areas of the house, I'm talking about $100 in cosmetic damage, it's a conc. block house built in 1953, so I don't worry too much once I paid them $1, 000.00 to deal with it, they came, they drilled, they pumped and poured (or so I thought, I was not here when they did it), they did nothing to the inside of the house), and 9 months later I find that my only wooden stud load bearing wall which holds up a large part of the roof has been totally destroyed by Termites, prior to that they swarmed all over the house at night time, in my hair, in my bed in my clothes, truly disgusting.

They have done in excess of $20, 000.00 of damage, consuming all the baseboard throughout the house, all the door casings, three doors, and all the vertical 2x4 studs, my house is being held up by two steel shorings, Terminix admit liability though their insurance adjuster said the damage is only $4, 000.00 and that's all they will pay, no allowances for building permits, building inspections, or a structural survey.

I hired a consultant to help me, that was my last $3, 000.00, Terminix too great pleasure in telling me that they had know the Consultant for years (well you get the picture), so think I'm in a hole here, don't know how to get out of it.

Service is terrible they tell you they will call you and never do. I spent $1, 500.00 for termite service, on May 17, 2008, and they spent less than an hour treating termites. Called next day to have them come back becuse we still had termites flying all over the area where they had just treated and never got back to me. As of today September 25th they have not contacted me. After many calls they again told me they will call me to confirm appointment.

Terminex is screwing my family over and they aren't spraying for termites or honoring the waranty and they keep saying they don't see termites and won't spray anymore and they won't show up when suppose to or call back and they are threatening to close an old woman to have her house condemned to shut it down if she complains about them. Someone needs to do something about Terminex for threatening the elderly too. Terminex suck! Someone do something about Terminex! These people need help and Terminex is taking their money and not doing anything.

I have no idea if Terminix is a good pest control service or not, but the commercial now showing on TV which shows a termite crawling out of Ben Franklin's eye (on a $100 bill) is the most stomach-turning I have ever seen. I believe that they could make the point that termite infestations cost money without that bug-eating-eyeball image--who made this commercial--a teen-aged boy overdosed on horror movies? I doubt if that is the target audience for Terminix services. It certainly would make me avoid them for all time just based on a lack of common decency.