Terminix
reviews and complaints

I had called 3 times in 2 month to try to get them to come and treat my teramite .I signed up for another year in May .June 1 I had an inspector who was supposed to send the technician however to this date it did not come or have been notified of a time they would come Its August 8 2023 now still waiting.Terrible customer service .

Gabriella Hale

Gabriella Urban

6/13/23 Terminex was to complete an exclusion" services which involved replacing outside perimeter house vents, inserting baits under the house, and removal of rubbish from underneath the house. The work is incomplete and Terminex billed for the services.

6/28 and 6/29 installation was to be removed from the attic, the attic sanitized, and new installation installed. Terminex was informed that old installation was left in the attic. I was also billed for the services.

Terminex informed that the sanitizing and reinstalling the installation as a "blow in" method was not possible due to "live wires'. Terminex informed that I had to obtain an electrician to rewire in order for them to complete the job. Terminex provided a 'roll out' option for installing the installation as an alternative option to off-set the cost of the electric repairs.

7/26/23 Terminex was informed that the electrical job was complete and requested appointment to complete work. Conversations occurred for scheduling appointment in which Terminex declined on the alternative option "roll out" of the installation.

7/31/23 Quality Pest Services, (a contacted company of Terminex) informed me that the 'roll out method of the installation would cost additional money. I also was informed that this was the company hired to remove the attic installation which was incomplete. I don't understand why Quality Pest contacted me as I didn't hire the company.

From: Robert Burrows

Sent: Monday, July 24, 2023

To: [protected]@aol.com

Subject: Customer #: [protected] (Robert Burrows- 9707 Saragossa St, Clermont FL)

To: [protected]@terminix.com

To whom it may concern

I am reaching out today in regard to service we have been receiving at 9707 Saragossa St. Since 02/25/2023. We contacted Terminix back in February regarding pest control services to address an ant problem thru the home but mainly to address an ant situation in the master section of the home. Since service began roughly 5 months ago, we have seen zero to no results in improvement to the home and in fact the ant problem is worse than it was when this started. Every month Terminix has come out multiple times thru the month and can spend anywhere from 3 to 15 minutes “addressing” the issue. Each time a tech comes out, I have to miss work as we have animals that must be secured for the visit. Scheduling is a problem. We were told that service will be provided in hours that work for us. This has not happened one time. We were told Saturday and Evening hours are available. Also, not true. Your service is scheduled on hours that work for your company not your customers. Only upon reading each and every download service papers, did I realize that only two of the service techs stated there was a problem. EACH AND EVERY TIME WE REQUESTED SERVICE THERE WAS ANTS PRESENT. LIVE AND DEAD. I even have pictures of the activity. So, this shows how little attention your techs are providing. So, we are not only paying for service, but we are dealing with missed wages at the same time. I have attached some of the most recent videos I recorded showing the large amounts of ants roaming thru the bathroom of the home. We have additional time stamped photos and videos documenting this problem, but I will save you from viewing them at this time. At this point in time, we have begun to question what exactly we are paying for and why ZERO results? Since the end of February, we have paid almost $800.00 on mediocre pest control service and to describe us being disappointed and angry would be an understatement. After reviewing copies of the invoices after services are performed you will see why we are so angry considering some statements of no live pest found, or a tech being on site for 4 minutes. The video does not lie… I refuse to continue to pay our hard-earned money on services that are not doing anything but causing us additional ants and headaches. We have ourselves had to spend over $250.00 on additional pest control products and had to do additional research ourselves to figure out how to rid our house of the ants. At this point we are finally seeing results. This was due to what we did to get rid of them. Not Terminix who we contracted to get this problem fixed. We would like to have a tech come out and spend some quality time trying to address our issue and solve them. Not a quick 10-minute spray job and give us well wishes with fingers crossed that it would work. We would like you to provide ANT bait stations for the inside of the house and in the front outside areas of the house, and ant bait gel, like you should have provided at some point during these last 5 months. We would also like to have our service day to be on a Saturday or after 4:30pm on a Weekday. We would like it to be set in advance, not receive a call 10 minutes before you show up. Or we would like to have services removed with no additional funds being withdrawn or fees being billed for termination of services. We understand that this takes time but we have seen a problem get worse and worse each growing month. Something is wrong and something is not working.

Signed-

Angry Homeowners

Tina and Robert Burrows

For 4 years terminix would set appts without my permission. I would receive texts from unknown numbers on a Sunday saying they were a teminix associate that would come by tomorrow. "I'll let myself onto the property, you don't have to be home. If you are home, please let me inside to inspect your house." As a single woman that lives alone, I am not going to allow a man I don't know into my home just because they sent a text the day before. I have complained every year to the local and head offices. Every year I have demanded that terminix stop making appts without my permission and every year it is ignored. I have had multiple terminix associates open my 8 foot fence to let themselves onto my property while I'm home and without my permission.

December 2022 was the final straw. Terminix made multiple appts without my permission. I rescheduled for a day and time of my choosing. The associate was a no call no show. So I rescheduled again. And again, the associate didn't show up. This happened THREE times!

So I chose not to renew the service contract. Today I received a letter on pink paper with a handwritten amount due that was highlighted. This looks like a past due bill. No where does it explicitly state that it is not a bill. If I were an elderly person with cognitive decline, I would have thought I owed Terminix a past due amount. This is a highly deceptive practice. Not a single complaint ever filed with a Terminix employee has ever been acknowledged or resolved.

Account # [protected]

The website shows he came 5/26,6/9,6/19,6/24 and today. My mother called 2 weeks ago about roaches being in her house and today (07/19) was the first available appointment. We spoke with Jayiln Monday the 17th and he advised a service manager was to come to this appointment because there was a roach infestation. We received a text at 945 this morning saying the guy was on the way. At 11:15 we received a text that he was done. He never showed up - he never talked to my mother about dead roaches as his notes on website says. There are no dead roaches - they are all alive. There are 5 people in this house waiting for him to show up. There is no way he was here or even showed up. We called Terminix to complain. Nakia (?) informed us he came out, but we know he never showed up. Her only option was to reschedule another appointment on the 25th. We said this was unacceptable and I want to talk to a manager. She told us she has no phone number to call his service manager, but she can only email. I asked for the email address and she hung up on me. She had no concern that the guy just scammed us. She only offered to email the manager after we asked for a manager and she would not comply. I called back and talked to Janie, who got a hold of the technician and called the manager and had them come back out. I was I told by Nakia she was not able to do this? I have to really ask if your company is nothing but scammers? I do not like my Mother being taken advantage of because she is older. I do not want this technician ever at her house again. Keyshawn Porter is the tech's name. Now I am questioning if he even came out the previous times. She has a caretaker here every day and she does not ever remember seeing him. We were charged 5/31 $209.00 and 6/12 $149.00 How do I even trust this guy was ever here. There is a lot of lying going on in this company from Jayiln saying the service manager was coming out to the service technician saying he came out, to Nakia saying she could not do anything today. After Nakia hung up we called back and got Janie, I do thank Janie for doing the right thing. The service technician came right out but claimed he never submitted that report that said he was here for an hour and talked to homeowner. He said it auto generated. He was here about 15minutes but he did do his job THIS Time while we watched.

There's really bad communications between the Colorado office and customers. My friend was told that she would get a follow up treatment today july 18 and she was prepared for that. The technician never showed up. She was told by your company that it would be today.

We waited and waited then she called your company (after playing phone tag x amount of times) and then she was told the appointment is on the 24th of July between 8 and 10am. Do you care about your customers or do you just take our hard earned money and run? She's still getting bugs in her bed. Maybe you're not using the right poison? She's about ready to call Orkin

We were scheduled for a bird removal service today. At first, they said they would be here between 5-7 p.m. Then they changed it to 4-6 p.m. They did not show up or call to say they would not be able to make it. I do not know if it is because we are renting (currently) and think that our time is not important or what the excuse is. I never had this happen as a homeowner. I personally will never use this company for my own home.

On May 3, 2023 I signed a contract for mice control. Your sales person went up in my attic as I had seen a mouse under my kitchen sink and also thought i heard one in the wall. He took many photos of tunnels he claimed were made by mice. Never mind that my house is 33 years old and this may have been up there for years. He led me to believe that my attic was overrun with mice and admittedly, I panicked and signed his contract. He first tried to sell me a contract for $22,000 to remove all insulation and replace it, telling me this was the only true way to rid all the mice. When he was told I could not afford to do that (I am 83 years old and live on a fixed income), he offer a contract for $2,700, which I signed. The next day two men came out to close any opening where mice might come in. The tech told me my house was very tight but he had sealed around my air conditioning hoses and sealed around the ends of the eaves. This was done with putty. He also put a cloth cover over the vents in the attic. He and an assistant were here less than two hours. No traps or bait was put out. No more mice have appeared. I have let my cat up in the attic but he found no mice. My cat caught the mouse under my sink. So, having paid $2,700 for approximately two hours work, I realized I had been sold a bill of goods. I drove to Springfield on May 8th, and personally turned in a cancellation notice. This was done within 3 day, which is my legal right. Your branch manager, Sam Littlejohn, signed and dated the notice to cancel, and I have a copy. I informed him that I wanted no further services. He insisted that he needed to come out to see for himself what work his techs did. He in fact did come out the following week and inspected their work. He said they did a good job and also said my house was very well built and that my attic was not overrun with mice. Here is the problem, no money has been refunded to me. I told your managers, Sam and the local rep I thought I should be charged for the services renders and any cost for supplies and the balance be returned to me. Your own cancellation states that you have 20 days to do this. That 20 days is long past!

One added note. Your sales person, Clyde Stephenson, tried to sell me a contract for mold removal in my crawl space. I checked into this and found what he took pictures of what was in fact old damage before the crawl space was wrapped and a dehumidifier was installed.

In conclusion, it is my sincere opinion that you are in the business of selling contracts with little thought to customer service. So why do you even bother to add a three day cancellation notice to your contract if you are not going to honor it? Phyllis A. Regnell, 2865 Rock Creek Drive, Loma Linda, Missouri 64804.

I use terminix for monthly service. Last time they came out (June 2023), the inspector reported Termite Issues. This led to someone else coming out and inspecting concluding that we had a major infestation, pointing out termite "waste" all over our patio floor. If we didn't pay $1970 on the spot for a plan we would end up needing to tent the house at a cost of $8200. We reluctantly signed up. When they came out to treat the house, the rep said we did not have a major issue. The only problem we had was a small one in some wood on our patio roof (which is 90% plastic) which he treated. The "waste" was wood shavings. He looked in the attic and said there were no issues. He was here for less than an hour, and most of that was on the phone with terminix trying to find out why we were told we had a major problem when we did not. I called to complain. A very understanding rep listened, appalled st my situation and promised it would be addressed. A few days later I found out that a neighbour is getting their house tented for $2100..not exactly $8200). A 'manager" finally called back and proceeded to ignore everything I was telling him, refusing to refund a penny, stating I signed up so I have to pay...I was completely misled by the 2nd person that came out. 1st and 3rd were great. I feel like I was given worse than the "used car salesman" treatment scare mongering at its best. Be very aware and careful before falling for their lies and conman approach, preying on people that don't know... Shame on you terminix. Suffice to say I will be cancelling my monthly service. Do not use this company, they just want your money and will lie and exaggerate issues, then when you find out "tough luck, you signed you pay" I run my own business, if I ran it like this I would not be in business long. I was bullied, and scared into signing up and I have nowhere to turn to..out $1970 for a job that took about 15-20 minutes...I wish I could have left zero stars

Dear Sirs,

My name is Orson Pate and I was a long standing customer with Terminex with several property accounts. However, due to a long standing issue...which is yet to be resolved, I have cancelled all my accounts with Terminex until this issue can be resolved. In good faith, I contracted for exclusion services at 4726 Buck Street, Houston, Texas 77020. However after execution of the exclusion agreement, the services were never completed. I attempted to contact Terminex on several occasions, however to no avail. I then requested to cancel the services but was told that since the financing was done via ServiceMaster, the account could not be cancelled...I would have to pay for the services, even though the services were never rendered. I contacted Terminex manager several times, and after many conversations was finally informed that Terminex would cancel the exclusion service and provide a full refund. The manager left me a voicemail and I have email which serves as proof that the Terminex manager stated the cancellation and refund was being processed. See attachments.

However, I am still getting collection calls from ServiceMaster. ServiceMaster indicated to me that they never received the proper paperwork from Terminex to properly cancel the financing agreement. I am writing to request escalation of this matter and requesting someone in upper management at Terminex contact me back to finally resolve this issue. I may be reached at the following number. Sincerely, Orson Pate.

I have a problem with bedbugs! I hired Terminix to take care of them!

Cory Sauls was the representative that came out.

He signed me up with a 6 month contract and charged me $800, which he financed through SMAC.

I had to through away a Lift Chair because they didn't get rid of the bedbugs!

I called Cory and told him that they didn't come out every week like they were supposed to and when I would talk to the guy that was doing my service and told him that I had seen a bug in my loveseat, he said that he would come out when he could and then he just sprayed the bugs he saw.

I had been very careful to make sure I didn't get bugs in my bed, well I saw one and called Cory and told him and he said that My Contract was ALMOST up and he never sent anyone out to take care of the bugs in my bed!

I get bit every night and find on or two and I kill them.

I Want my Money Back ( since Cory breached our contract) so I can get another company to take of these bugs once and for all!

Sincerely,

Nancy Johnson

PS If someone from Corporate would call me I would really appreciate it!

[protected]

I started my service 2 weeks ago and it has been nothing but false promises and no-shows. Only the first visit was on time and the entire house wasn't treated so we continued to have roaches. I talked to the technician and he promised to come back the following week, which he didn't. During the initial visit the technician said he would be back in 2 weeks. Again a no-show.

Terminix also said they would provide termite inspection. The technician didn't show either. He decided to show up unannounced another day instead. 4

At no point were there any communication that the technicians weren't going to show up so I wasted a lot of time waiting for the service provider who never showed.

I called back in May to schedule an appointment to get rid of the squirrel running around in our attic. Terminix came out when we were not home even though I told them I needed to be home when they came out. The Terminix person spent a total of 11 minutes "inspecting" for an entrance where a squirrel got into out attic.

I scheduled two appointments this week (week of June 19-23, 2023) to have someone come out concerning the squirrel in our attic. I stayed home for these two appointments. When I called to find out why someone did not show up for the first appointment I was told it had been cancelled. When I called to confirm the second appointment I found out the second appointment had been cancelled.

I was never notified of these cancellations & no one could tell me why they were cancelled or who cancelled them.

I was the told someone from Terminix would be calling me. I am waiting for that call.

In the meantime, while I am doing this complaint, I can hear the squirrel running round in the attic above me.

On 5/18/2023: An inspector RT from Terminix Sacramento office arrived to inspect my home. When we entered the second floor loft the inspector started getting bits on his ankles and legs, so we went out to the porch to continue the conversation. This stopped the biting. The inspector had me sign a contract for bedbug's service for $ 1818.19 as it was determined that what was biting me.

My next appointment was on 5.20.2023 to have treatment applied. The report stated: 1 adult dead bedbug pest found, 1 egg-evidenced only and 1 nymph- evidenced only. I was informed all of the above were found in my downstairs hallway to the bathroom. Service Technician's AC and GC applied the chemical spray. Another appointment was to be scheduled the next morning by a phone call from GC.. No call or appointment was scheduled due to no contact. until I called DC and was given an appointment on 6/5/2023 between 8-10. On 6/03/2023 I received a call from a representative who was reminding me about my appointment on 6/8/2023. Which left me distraught due to continually being bitten day and night. I haven't been able to sleep more than five hours per night since the month of April.

GC did call me back after I left him a message and apologized if he had but the wrong date in his calendar.

I have been carefully following GC Instructions to put all laundry on a high temperature when drying to kill the bed bugs due to my location driving and hour and a half to the nearest laundromat weekly. I have a washing machine but no dryer. Keeping my clothes outside in plastic bags, vacuuming both floors of my 2-story cabin and mopping kitchen and 2 bathrooms daily. The night of the treatment I was instructed to sleep in my bed as bait so that when the bugs came out to feed, they would cross over the poison to get to me.I was bitten numerous times that night which caused anxiety for me.

On 6/8/2023 CG service technician CG arrived on time to apply the second chemical treatment.

Report: bed bugs-Adult no activity found

At this time, I asked CG if it was safe to have my grandson up for weekend he said yes. That was not the case my grandson was bitten and now doesn't want to come back to grandma's cabin.

I had to leave the cabin for a couple of days and take my grandson elsewhere.

.On 6/14/2023 I messaged GC letting him know that the bugs were still biting me and my grandson. He had me send pictures of my sticky traps which were identified as ground beetles and spiders and none of these bug's bite. I also sent pictures of the bites on me and my grandson. I have received no reply as of today 6/18/23.

My concern is I'm still getting bit continually just like I was prior to my first chemical treatment no change. Whatever is biting me continues and I would like to know what's biting me!

I've had to leave my cabin four times to get a full night's sleep.

I have been a customer since 2013. Recently the technician was scheduled to return to treat an area that was not treated during our Spring appointment in May and we have been seeing Carpenter Ants outside around the front of the cabin. The Technician arrived on the day scheduled and never got out of the truck. I have an abundance of security cameras around the property. Normally we can view what has been done. In this case NOTHING was done. I immediately text and called the branch inspector who had been up to the property and met with us the week prior. I did not get any response. After a few hours I called the call center where I asked to speak with the Manager. They had to send a request for the manager to call me back. I have not heard back yet. It's been over 24 hours.

Today Olan from Terminix came to my home to complete a pest control service. I have been a customer of Terminix since 2016. They normally come and treat the parameter and my balcony. Olan comes in my home with a spray can and starts to treat. I never scene that before so, I ask why isn't he using the truck treatment. he states the ladder on the truck is not for use and he can't reach the area. He then starts to argue "Manspain" with me over where bugs come from and why my deck doesn't need to be treated. I explained why it did need to be treated and we were at a stalemate. I said thanks I'll call the main office to have them send someone else that could efficiently complete the job. I called and spoke to Everett Jackson " with 2 TT's" as he stated the Serice Manager I explain exactly what happened and he stated he is going to cancel my contract and refund my pest control because no one is going to dictate to him how they should treat their homes. this is the customer service I received from a senior manager. I told him he must refund all of my services for the whole year since he is cancelling my contract early. He then try to lie and say I told his worker I would do it myself as if I would do a job I am paying someone else to complete. The whole incident was embarrassing and rude.

I contracted with Terminex Wildlife Removal Services to clean and replace attic insulation that has been destroyed by squirrels and raccoons entering the attic through rotten soffits on my home. The roof, soffits and gutters have all been professionally replaced and inspected. I contacted Terminex to replace the attic insulation and remove all animal feces and fix damages.

Terminex animal control arrived on 5/25/2023 and removed the offending insulation and put down new insulation and sprayed animal repellant. That evening I heard noise from the master bath area and master bedroom ceiling. I determined that an animal was trapped inside and was gnawing its way out of the house. I contacted the Terminex office and was referred to a call center as it was about 9pm. I was assured that a Terminex employee would be out to capture the animal on 5/26/2023 between 8 and 10 am. No one arrived and I called back to confirm the appointment. I found that no appointment had been scheduled and all technicians were booked. I asked to be scheduled as quickly as possible since the gnawing and noise were getting louder especially at night, I was told that someone would be out 5/26 between 8 and 10. I called again on Friday after no Terminex employee came to the house. The operator again told me no appointment had been scheduled and the earliest they could come was 5/27/2023 between 8 and 10 am, After no one came after repeated calls I found that no technicians were scheduled due to the holiday.