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Terminix Customer Service Contacts

+1 877 837 6464 (Customer Service)
860 Ridge Lake Blvd
Memphis, Tennessee
United States - 38120
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Use this comments board to leave complaints and reviews about Terminix. Discuss the issues you have had with Terminix and work with their customer service team to find a resolution.

Complaints & Reviews

TerminixCustomer service

I purchased a Terminix plan for termite, general pest control and spider treatment. After receiving treatments, I had more bugs in my home than before the treatment. I tried numerous times to get ahold of someone from Terminix to help assist the issues in home, a total of 3 months of calling. I scheduled an appointment online which was a 3 month checkup. The exterminator looked at the problem and said there is nothing he can do about it and I would have to purchase a different service. He also said I was sold the wrong treatment to begin with. I asked if he could get ahold of a supervisor so I could get the pest problem taken care of. I was never contacted. I called the FRANKLIN TN Terminix office several times only to be hung up on. I emailed 6 times to cancel my contract and finally it was cancelled. I have not received any type of refund or any communication with Terminix.

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    D

    The Terminix International Company — truth in lending/deceptive practices

    In August had a rep come to give an estimate for tenting. I could not afford the service without financing...

    B

    The Terminix International Company — terminix pest control

    Purchased a termite protection plan each year since 2001. Was assured on several occasions that this would...

    The Terminix International Companyterminate bond

    I purchased a home at 9358 Bay view Dr. Lillian, AL 36549. Terminates were discovered the day before closing. Terminix had carried the bond on the property since 1991 under the prior owners name - Robert Zarr. Upon closing, I was provided with a letter from James Faust, branch manager Gulf Shores, confirming Terminix is responsible for all treatment and repairs. To date, we can't get return calls, updates, or any communication. The last we were told, 1 month ago, was that 3 bids for the repairs had been submitted to corporate and we were awaiting their approval. And then dead silence. I need an answer NOW. 3 months is plenty of time to wait.

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      C

      The Terminix International Company — termite

      We ordered termite service in 2015. The guy came out one time, was unable to reach a section of roof and said...

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      M

      The Terminix International Company — free termite inspection

      We have scheduled our free termite inspection on 3 seperate occasions and we waited and waited and noone ever...

      The Terminix International Companypest control

      i has this product installed in my house on friday march 2nd 2018 a rep came out wed feb 28th 2018 for an inspection of the house at the time my appointment was 3 to 5 the rep did not come until well after 6pm this is only after i called at 5 to find out what was going on. when the rep came i informed him that my main concern was mice that i had in my basement. An appointment was set for friday march 2nd. the appointment time was 8 to 12 again the rep was late i called at 915 to find out what time the rep would be coming i was told that they would have to find a rep for me and they would inform me when he would be here. i then received a call saying the rep would be there around 10. the rep then laid wooden mice traps 1 bait station and glue pads. and 2 termite stations and sprayed. i called on saturday because i was not satisfied with traps that were laid i was told that the next appointment would be 1 week from then. on sunday i once again called to cancel my service the lady was very combative and told me that i was not playing for just mice control but mostly termite, i informed her that my main concern was mice not termites and that i was not happy with how i was being treated and talked to . i was told that a manager would contact me in 24 to 48hours. after hanging up i called the local number on my contract to again express my concerns about how i was being treated as well as how the lady was talking to me and the lack of professionalism i was told that this would be escalated and again a manger would be calling me in 24 to 48hrs. today is not thursday march 8th at 12:11 i again called to say that i have not received a call from a manager in regards to my canceling services. i was told that the manager is in a meeting and they would call me i then asked if i could talk to a manager in that department and was told that the manager was on lunch. the professionalism is horrible at this company i have sent a letter to the bbb and am extremely disappointed with how i am being treated

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        The Terminix International Company L. P.bed bug service

        On September, 20 we purchased the bed bug package from your company. We called back in because we seen bed bugs present in that space again. Somehow, the representative misunderstood and assumed we meant to treat other parts of the house. This is when I started contacted Terminix, I didn't receive any callbacks like I was promised, no email, no follow up what so ever. In which we were not able to treat the room with service guarantee, and now the bed bugs has spread to other rooms. Causing clients to be bitten, and even some hospitalized. We're a nonprofit organization that assist clients recovery in a safe space, and now our space is not sufficient for them. From a business aspect we were willing to pay for the entire home to be treated, but felt our concerns should be heard from someone who actually cares. This case has been handled poorly, it lacks customer service, and most importantly CUSTOMER GUARANTEE. Going forward, I personally wouldn't refer anyone to Terminix. This has been the worst experience thus far dealing with an vendor.

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          A

          The Terminix International Company L. P. — Pest Control Service is a joke

          I have been using Terminix for about 3 years for rodent problems. You would think that after 3 years my...

          S

          The Terminix International Company L. P. — bed bug treatment

          My husband and I were informed we had a bedbug issue and two companies come out to inspect. Terminex was one...

          A

          The Terminix International Company L. P. — Bed bug treatment

          a sales rep came out to examine our home on this day and gave an estiamte for bedbugs based off 4br and 2...

          S

          The Terminix International Company L. P. — Service not completed - overcharged

          We have had the absolute worst experience with Terminix. We hired the company in June when we bought our new...

          Roselle Park
          C

          Terminix — Termite Control

          I am writing this at 2:48 am because I was awakened by termites crawling all over my body in my sleep. Thi...

          TerminixJust a complaint against terminix

          Terminix suppose to be a reliable company but they lied, stole, and pressure personal info and the info they got out of me they took money out my account without permission where by I didn't owe them anything else and they say I still owe them the only way I find out is that I was inform by the bank that they had already took it and besides that a worker from their company tore a big hole in my ceiling I had called them over and over again for about a month I feel that if I was white they wouldn't have took money out my account and would have fixed my ceiling as soon as it was reported and I think the world need to know how myself and other maybe been taking advantage of that haven't spoke up yet I called cooperate office to talk to them the man I spoke with had a attitude and said he had seen where I being calling already complaining he was so rude I hang up on him so that's why I'm calling you guys to see if I can get some actionanswers you can call me at [protected]

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            F

            Terminix — Crawl space encapsulation

            No matter what, go elsewhere. The management could not care less about the quality of service at thi...

            TerminixTermite mitigation, billing and customer service

            If I could give negative stars I would.  This is the worst company I've ever dealt with.  Every step of the way and with every employee I've dealt with in the company, from the technicians to the "customer service" on the phone have failed to do their job.  I first hired terminix four and half years ago and was never alerted to the fact that I had termite activity in my home.  It wasn't until I went to sell my home that the termite activity was discovered.  So you could imagine my surprise when I was alerted to this. After having terminix inspect and bid the mitigation service for my home, I called into the 1800# to schedule my service.  I had to call several times to set up the appointment because every time I called I would be placed on hold and no one would ever return to the line to answer. Finally, I scheduled a time that worked for my schedule and the scheduled timing for the contract on the sale of my home, only later to find out that the service never got scheduled.  So I then had to work with the technicians schedule and take time off of work, lose money, and push back my contract deadline ( again costing me more of my time and money). When the technician scheduled the time, they asked that I set aside time  window from 10a -4p!!! The technicians left my home a mess with epoxy left all over my floors and front lawn.  They also left a half empty epoxy tube in my front lawn.  I paid the technician in cash and the payment was never credited to my account.  I am still trying to resolve the missing payment issue, and as you can imagine this is no easy task.  I've called several times and I get transfer and put on hold for over 30 min.  The issue was escalated to a manager twice and I was supposed to receive a call back within 24-48 hours and no big surprise here, I still haven't received a phone call back.  So I continue to call, get the run around and never receive a solution or call back.  All I can seem to get from terminix is excuses, poor customer service, wasting of my time and money and a big headache!!! Save your time and money and use another service!!!

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              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              F

              Terminix — Crawl space encapsulation

              No matter what, go elsewhere. The management could not care less about the quality of service at thi...

              R

              Terminix Laguna Hills — They didn't rush to help us with the termites

              I had the contract with Terminix Laguna Hills. We signed it for 5 years and the company pledged to provide...

              M

              Terminix — Termite Inspection for Treatment

              I could not reach the TERMINIX branch at 8550 N. 91st Ave, Suite 77, Peoria, AZ 85260, directly. All phone...

              S

              Terminix — Failure to honor Guarantee

              Terminix purchased the pest control service that I had been very happy with. I allowed them to do the first...

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