I hope this message finds you well. My name is Loria Jackson, and I am writing to address an incident involving Temu that occurred on October 2nd and 3rd. A charge of $288.28 was applied to my credit card for items that I did not order and have not received. I would appreciate your assistance in resolving this matter promptly.
I have been in communication with DirectExpress via telephone regarding this matter as soon as I became aware of the transaction. I have obtained a claim number; however, I will refrain from disclosing it at this time, as I am uncertain whether this information is too sensitive to share. Should it be necessary, please feel free to contact me, and I would be willing to provide it.
Desired outcome: The full amount credited to my account as soon as possible.
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