Temu review: Customer service

I notified temu that my package had to be rerouted due to a domestic situation I was fleeing, they told me to notify the shipper, it was too late and the shipper said to contact the seller. I had multiple conversations with customer support who kept telling me to contact the shipping company despite me informing them it was too late. I am not able to get a refund or change the address to my home address even after it was returned.