British Heritage Brands’s earns a 1.0-star rating from 0 reviews and 10 complaints, showing that the majority of customers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Disappointed with British Heritage Brands: Unreliable Customer Service and Undelivered Order
So, I ordered a sweater from British Heritage Brands (bhbrands.co.uk) about 2 months ago and it still hasn't arrived. I've been trying to contact them through email, but no one is responding. It's super frustrating and I just want my money back at this point. I really thought this brand was reliable, but I guess not. Hopefully they can sort this out for me soon.
Review of bhbrands.co.uk: Classic British Style Galore, But With a Few Snags
So, I went onto their website, bhbrands.co.uk, to take a look-see. They've got a whole bunch of stuff on there - clothing, accessories, and even foodstuffs! It's all about those classic British heritage brands - you know the ones, like Barbour, Hunter, and Harris Tweed.
I was definitely impressed by the selection on offer, and the prices seemed pretty reasonable too. But then, I wasn't too stoked to see that they only offer free delivery for orders over £50. Oof, that's a bit steep, ain't it?
Anyway, as I was browsing around, I noticed a few little mistakes here and there - like a rogue apostrophe or two, and some slightly janky phrasing. But hey, nobody's perfect, right? And anyway, it just made the whole thing feel a bit more human and down-to-earth.
Unfortunately, I never did get a response to my query - that was a bit of a bummer. But overall, I'd say that bhbrands.co.uk is definitely worth a look if you're into classic British style. And hey, if you're not fussed about getting a reply to your emails, then you'll probably love it!
Unsatisfied with bhbrands.co.uk Order: No Explanation Given
So, I ordered from British Heritage Brands website bhbrands.co.uk, right, and the order was cancelled out of the blue, man. Like, no explanations given, no customer support reaching out to me or whatever. I gotta say, this experience left me pretty dissatisfied, you know? Not happy at all with these guys.
Is British Heritage Brands Legit?
British Heritage Brands earns a trustworthiness rating of 69%
Generally safe, but check closely before sharing details.
The age of British Heritage Brands's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Bhbrands.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Bhbrands.co.uk has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The bhbrands.co.uk may offer a niche product or service that is only of interest to a smaller audience.
- The website associated with British Heritage Brands sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
- We have detected an internal review system on British Heritage Brands's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
- British Heritage Brands has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
- We conducted a search on social media and found several negative reviews related to British Heritage Brands. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Disappointing Experience Shopping at British Heritage Brands: Late Delivery and Unresponsive Customer Service
I gotta say, I was pretty disappointed with my experience shopping at British Heritage Brands. See, I ordered something off their website way back on 11.12.2020, and it's now almost a whole week later on 18.12.2020 and still nothing's arrived. What's worse is that when I tried to call their phone number, it was totally switched off! I mean, come on guys, I just wanna know what's going on with my order. It's a shame, too, 'cause I was really excited to get my hands on some of their cool heritage products. Guess I'll have to keep looking elsewhere from now on.
Waiting for My British Heritage Brands Order - A First Impression Review
Hey guys, just wanted to give a quick update on my experience with British Heritage Brands. So far, I'm still waiting on my order to arrive, so unfortunately I can't give a full review on the actual product yet. However, I did want to mention that I was expecting to receive my item by the end of the week, but it still hasn't shown up.
I'm not too worried about it though, sometimes things can get held up in transit, especially with all the craziness going on in the world right now. I'm sure it will arrive soon enough.
Overall, the website was pretty easy to navigate and I found some great items that I can't wait to try out. I'm particularly excited to check out their selection of British teas and snacks - I'm a sucker for anything that's imported from across the pond!
One thing I will say is that the shipping cost was a bit on the high side. I know that's not necessarily the fault of the brand itself, but it did make me hesitate before placing my order. That being said, the products themselves are reasonably priced and seem to be of good quality based on what I've seen online.
I'll make sure to come back and update my review once my order arrives. In the meantime, I'm hopeful that British Heritage Brands will live up to my expectations!
Beware: Poor Customer Service at bhbrands.co.uk - Still Awaiting Response After Returning Items
So I went on the bhbrands.co.uk to buy some British swag, innit. The website looks decent, like it ain't from the 90s or nothing. I ordered a couple of bits but I changed my mind, you know how it is. So I tryna return 'em but no one's answering my emails or calls. What's up with that, mate? It's been a fortnight now and still no response. I'm starting to think they took my money and run, y'know. Ain't happy about it, ain't happy at all.
Cheap shipping scam: A warning about British Heritage Brands
Yo, I don't know what's up with British Heritage Brands, man. I paid for tracked and signed-for shipping, but they didn't send it that way. And they haven't even bothered to answer my emails about it! Plus, I looked at the package when it arrived and it had a Royal Mail stamp on it that said the shipping cost was only 5.99 GBP. But I paid 15 GBP for it! What the heck, man? That's a lot of extra money for nothing. I wouldn't recommend ordering from them if you don't want to get ripped off.
Terrible Experience with British Heritage Brand: Poor Quality and Customer Service
i buyed a hoodie from british heritage brands website and im very dissapointed with the quality. it looks real cheap and flimsy, not worth the money i paid for it at all. i tried to return the hoodie for a refund but i cant seem to get in touch with them. i called several times and sent so many emails but no one replied to me. this company is a total mess and i would not recommend buying anything from them. incredibly poor customer service and products. really not worth your time or money.
BH Brands Review: Fire Clothing & Accessories, But Terrible Customer Service
Yo, so I stumbled upon British Heritage Brands online store (bhbrands.co.uk) and I gotta say, they got some fire clothing and accessories. But let me tell you, their customer service needs some serious work, mate. I ordered this sick shirt, but accidentally got it in a size too small. I tried emailing them not once, not twice, but three times to sort out a return and exchange for a bigger size. And guess what? They straight up ignored me, bruv. I even tried calling them and still nothing. Like what kind of customer service is that, ya know what I mean?
Anyway, if you're gonna shop on bhbrands.co.uk, just be careful with the sizing and fingers crossed you don't have any issues with returns or exchanges. But on the real, their selection is pretty dope, so it might be worth the risk. Just don't say I didn't warn you about their customer service, innit?
Poor Customer Service and No Delivery: My Experience with British Heritage Brands
I ain't gonna lie, my experience with British Heritage Brands (bhbrands.co.uk) was a real bummer. I forked out my hard-earned cash for some goods, but they never showed up. To make matters worse, them Brits never replied to my emails, and when I tried calling them, the phone number was bogus. I mean, seriously, what gives?
Now, bear in mind, I live all the way in Thailand, so maybe that has somethin' to do with it. But still, a little customer service woulda gone a long way. I'm pretty cheesed off at this point, and I don't want anyone else to end up in a similar situation.
Overall, I reckon you should think twice before splashin' the cash with these guys. If they sort themselves out and start gettin' their act together, maybe it'll be worth another go. But for now, I'm keepin' my distance.
Overview of British Heritage Brands complaint handling
-
British Heritage Brands Contacts
-
British Heritage Brands phone numbers+1 (073) 755-6231+1 (073) 755-6231Click up if you have successfully reached British Heritage Brands by calling +1 (073) 755-6231 phone number 0 0 users reported that they have successfully reached British Heritage Brands by calling +1 (073) 755-6231 phone number Click down if you have unsuccessfully reached British Heritage Brands by calling +1 (073) 755-6231 phone number 0 0 users reported that they have UNsuccessfully reached British Heritage Brands by calling +1 (073) 755-6231 phone number
-
British Heritage Brands emailsinfo@bhbrands.co.uk79%Confidence score: 79%Support
-
British Heritage Brands social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025




Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!