Teka reviews and complaints
kitchen appliances
We moved into a flat 2 months ago in downtown dubai. All flats have TEKA appliances. We've now found that the electrical hob, dishwasher and fridge don't properly work. This probably says something about the quality but can also be related to bad maintenance. My main problem is that Teka's customer service just doesn't come round to fix the appliances. In...
Read full complaint and 3 commentsbuilt-in oven (compensation as a result of it is burn out kitchen unit)
Gentlemen / Teka Company
A tribute to your esteemed company and its employees
I would like to offer you a long-term complaint after i almost lost confidence in the product or the company's keenness on its customers:
1 - My name: Maj Gen / Raouf Abd El Hamid Ahmed Seda
2 - Established: Arab Republic of Egypt - New Cairo - the first settlement - Banafsig (5) - Villa (40) - Mobile: [protected] - [protected].
3- I purchased one of your company's long-standing products and marketed inside Egypt-Teka Built-In oven.
4. During the warranty period and the operation of the oven, and with a defect in the oven, the kitchen unit that contained the oven inside the house was set on fire and completely damaged (picture attachment).
5 - Contact with Teka in Spain (after the agent refused to Egypt - Cairo to fulfill its obligations in the face of the product defect and replacement during the warranty period) with the request to replace the product and compensate for the resulting losses and damage due to defect of the product as of 18/10/2016 and through Email to the company's leaders in Spain
A- Fernando Velasco
[protected]@teka.com
+[protected]
B- Maite González Sánchez
[protected]@teka.com
C- [protected]@teka.com
D- [protected]@teka.com
E- Jose Pablo Roiz Nuñez
F- [protected]@teka.com
6. During the communication period, the company sent the replacement product on 27/12/2016 and was completed on 28/12/2016. However, we paid the sum of 4, 200 Egyptian pounds, about 300 USD at that time to the shipping company (DHL) (Attached to the bill of lading) - which is equal to the purchase price of the same product at the time.
7- The company has been informed of this, which has sent a copy of the invoice in addition to the estimated value of the damage to the kitchen unit (850 USD) caused by igniting the product such bank statements to us to transfer the amount at the request of the company by email from the company on 28/12/2016.
8 - The company has been provided with the required and the total estimated value included in the value of freight, which was estimated 850 US dollars in addition to the required bank statements by email on 29/12/2016.
9 - It is worth mentioning that we are still ignoring by the company and evading its responsibilities in the face of a defect in the product and during the warranty period and not to send the compensation owed to us after the full approval as above explanation and even the last email sent to us on 29/10/2017 - The Great German companies - which we trusted in their products and preferred to the local product and we have only the name Germany - Teka.
I hope to hear from you quickly and receive the estimated compensation of (850) US dollars
My sincere greetings and appreciate it.
Country of complaint: Egypt
Address: Arab Republic of Egypt -Cairo
Cooker hood c6420
The hood has two ways of functioning, extraction, which supposedly sends the fumes to the outside, and recirculation, which provided you install some carbon filters(not included) sends the extracted fumes once filtered back into the kitchen. Amazingly enough, when in extracting position, part of the fumes are sent back into the kitchen, i.e. there's no such thing as extraction proper. I obviously thought the hood was faulty so I called a technician from Teka. He came an said that this is how it supposed to be. The design is so made. I have also spoken to Customer Service and they have kindly confirmed that the "thing" is so built and hence it is not faulty.
I really cannot imagine what kind of useless engineering has been used to design and buil this appliance. Now I'm stuck with it (since it is not faulty according to Teka, I cannot give it back) and despite having an exhaust to the outside properly fitted in my kitchen, I'll have to buy and install carbon filters in order not to have my house and furniture full of disgusting fumes.
Be smarter than me and DON'T BUY THIS KITCHEN HOOD.
Thank you.
Country of complaint: Spain
Address: Santander, Cantabria
ZIP: 28034
Website: Teka.com
I have a Teka extraordinary fan also
Completely useless
Grease dropping down steam going everywhere except up the extractor.
Avoid st all cost
Has damaged my cupboards as they are being hit with grease and steam
Left without fridge for 2 months in summer
For anyone considering buying Teka products I would strongly recommend they consider another brand. 0ver 3 years ago we had quite an expensive (and we therefore thought - quality) kitchen fitted. We chose 5 Teka appliances and luckily I took out an extended warranty as so far the Dishwasher has had to be mended 3 times and finally replaced after it flooded the kitchen – resulting in an insurance claim and 6 weeks of inconvenience to replace the floor. The cooker clock broke, and the extract fan is nothing more than ornamental. But the final straw came when the fridge freezer broke and it took Teka 9 weeks - yes OVER 2 MONTHS to finally replace the appliance... after sending 5 repair men out ( 5 days pay lost as had to take off work!) . The company did not care in the slightest i have 2 young children under 4 who in the height of summer need food and milk from a working refrigerator. Their customer service was truly appalling and often downright rude with calls unreturned and totally incompetent repair men who also happily slagged off the company. Never ever would I buy from this company as the products sadly appear to be substandard and the aftercare service - even when you have a warranty - was abysmal.
Company Business Name: Teka
Country of complaint: United Kingdom
Address: Teka House, 177 Milton Park Milton, Abingdon, OX14 4SE, U.K., England, Oxfordshire
Phone: phone :+44 (0) 1235 861916
Website: teka.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I truly think Teka should not be allowed to do sales in the middle East. Their service is very very poor. I have 7 appliances, and if your appliance is not working, unfortunately they cannot fix it as you will be told the part is obsolete and that TEKA does not make a computer chip or mother board to fix tge issue. Unbelievable, so you have to throw out your fridge and microwave and other appliances because it does not have the spare parts and on the other hand you are encouraged to buy a new appliances from them again. Good business, cannot fix it but buy a new. I am not so dumb to go with Teka again. I wish the ceo can respond of poor service and why main TeKa company will not produce computer parts or chip. I truly say don't go with TEKA you will regret it.
Hi,
Yes, I had a painful experience too. I bought a TEKA dryer which I consider very expensive for me but salesperson was able to recommend with convincing words that I eventually made a purchase. I made a report within a week of delivery on its faulty but they never replace me with a new unit even though I was eligible. They took my dryer for repair back to their factory and never update progress and after I follow up, planning for return is promised this week which is more than a month already.
Hopefully, I really get it by this week. It is a very disappointing after-sale service and I got no choice but to tolerate such an unacceptable treatment to customer.
Have a Teka gas range. It’s stainless but rusting all over. Called their service so many times. They finally came after 9 months and told me
it wasn’t rust. Like I don’t know what rust is!
Refused to fix it because it was not installed by them and it had taken too much time.
Look for others like me you will find tons on internet! Should have looked before buying. Cheap products and no clientele service.
The stove top controls are a mystery. After one week I cannot understand them. And when the rings are used the controls are untouchably hot. I 'll never buy Teka.
I had a Teka freezer installed as part of an expensive (Everest) fitted kitchen. Seriously bad choice. Only a few years old (but conveniently out of warranty) the upper hinge failed (the inner workings broke up, so that the door would not actually close). Teka (when I could eventually get someone to deal with my query) said that they would send someone to sort it out, for a minimum charge of £130. I looked up the spare part on the Internet and it costs £129 just for the hinge. What a complete rip off, when you can get a new freezer for little more.
Several problems with microwave, oven, hob, fridge - all fixed in due course, but agree that customer care is not a priority. I'd never buy from TEKA again
Company is a shambles, no one gives a care about customer service! Washing machine bought has never worked right since day one, know broken and been told it could take 3 months to get a part. I will never buy anymore of their junk and would tell anyone else thinking of doing so to stay well clear of them...
I have four Teka products and all have fatally failed wthin 3-4 years. i agree with all comments above - service is dreadful and unreliable, and company does not care about your problems. Amazingly difficult to oget hold of anyone who can make a decision.
On 29th October we moved into a high quality re-furbished flat. The luxury kitchen had a new TEKA IRS 943 hob which didn't work. We called the service people who sent an engineer. He arrived on 4th November, removed the hob and said it was broken and needed new parts, which he said he would order and be back in 7-10 days. After more than 2 weeks we chased the service company who said we needed to send a video of the hob not working. I asked what the engineer's report said and she confirmed he reported it was broken. I took a video of trying to use the hob but it was 49MB, too big for my email app. The service company said photos would be ok, which I duly emailed. I then received a call saying that TEKA would not authorise the repair because we had used the wrong pan. It was a brand new pan chosen for its suitability for induction hobs; the kitchen supplier managed to get part of the hob working (as did the engineer) who both boiled water in the pan. We are now left with a broken hob and will have to buy a new one. However the problem is that the TEKA aperture is slightly smaller than Siemens of Fisher & Paykel, so the granite will need to be ground out at cost and mess as well as considerable risk that the granite splits. So the lesson is DO NOT BUY TEKA products. The quality is rubbish and the service in just plain awful.
Hi, I purchased gas hob from Teka in 2012 and it's flat glass with five rings. after one year one ring stopped working and the sparking was always working unless i switch it off from the socket. I paid USD60 for maintenance services in Dubai and just recently I called them again for same problem and they fixed it and paid samr amount. Then after two days I was cooking using grilling steel design by Teka that you place it over two rings. After 30 minutes of cooking, the hob couldn't resist the heat under the steel and broke the hob glass and the whole thing destroyed. I also have r dishwasher and i only used it twice and after one year i check it and its not working lol. Never buy Teka.
dead dishwashers
WE PURCHASED A TEKA DISHWASHER WITH OUR KITCHEN IN SEPTEMBER 2005 BY THE NOVEMBER IT HAD TO HAVE A REPLACEMENT CONTROL PANEL WE THEN HAD ARUN FOR A FEW MONTHS AND THEN THE PUMP HAD TO BE REPLACED, THEN WE HAD ANOTHER PUMP REPLACED IN TWO AND A HALF YEARS WE HAVE HAD 5 THINGS REPLACED WE ARE NOW OUT OF WARRANTY BUT TEKA SAID IF IT WAS THE PUMP THEY WOULD REPLACE IT BUT WE WOULD HAVE TO PAY THE CALL OUT CHARGE OF 69.00 WHICH WE WERE LEFT WITH NO OTHER CHOICE TO DO, THE ENGINEER CALLED ON FRIDAY HE LEFT ME WITH THE INSTRUCTIONS FOR MY HUSBAND TO PUT DISHWASHER BACK IN PLACE, WHICH WHEN HE WENT TO DO THERE WAS TWO BOLTS UNDONE AND THEN WE WENT TO USE IT AND GUESS WHAT IT DIDNT WORK, WE ARE ABSOLUELY GUTTED WE ARE STRUGGLING FINANCILY NOW AND CANNOT KEEP DOING THIS, I HAVE CONTACTED TEKA SEVERAL TIMES AND HAVE BEEN FOBBED OFF WITH SOMEONE SAYING THEY WILL RING ME BACK, WHY SHOULD THIS COMPANY GET AWAY WITH THIS, THE PRODUCT HAS BEEN FAULTY FROM THE START AND WE FEEL WE SHOULD HAVE HAD A REPLACEMENT THE FIRST TIME IT WENT WRONG PLEASE CAN YOU HELP US WITH THIS MATTER, THANKYOU
Company Business Name: teka
Country of complaint: United Kingdom
Address: England, Dorset
Phone: 01235 861916
Teka is the worst company EVER! I am trying to get my washing machine fixed, but I am making the mistake in thinking that they actually give a damn! In the 11 months I have had this machine it hasn't worked properly, once I even got a bill for £99 because the engineer couldn't find a fault. Luckily the second engineer did. Their products are rubbish and the service is terrible, no sorry, EVIL!