Teka reviews and complaints
kitchen appliances
We moved into a flat 2 months ago in downtown dubai. All flats have TEKA appliances. We've now found that the electrical hob, dishwasher and fridge don't properly work. This probably says something about the quality but can also be related to bad maintenance. My main problem is that Teka's customer service just doesn't come round to fix the appliances. In...
Read full complaint and 3 commentsbuilt-in oven (compensation as a result of it is burn out kitchen unit)
Gentlemen / Teka Company
A tribute to your esteemed company and its employees
I would like to offer you a long-term complaint after i almost lost confidence in the product or the company's keenness on its customers:
1 - My name: Maj Gen / Raouf Abd El Hamid Ahmed Seda
2 - Established: Arab Republic of Egypt - New Cairo - the first settlement - Banafsig (5) - Villa (40) - Mobile: [protected] - [protected].
3- I purchased one of your company's long-standing products and marketed inside Egypt-Teka Built-In oven.
4. During the warranty period and the operation of the oven, and with a defect in the oven, the kitchen unit that contained the oven inside the house was set on fire and completely damaged (picture attachment).
5 - Contact with Teka in Spain (after the agent refused to Egypt - Cairo to fulfill its obligations in the face of the product defect and replacement during the warranty period) with the request to replace the product and compensate for the resulting losses and damage due to defect of the product as of 18/10/2016 and through Email to the company's leaders in Spain
A- Fernando Velasco
[protected]@teka.com
+[protected]
B- Maite González Sánchez
[protected]@teka.com
C- [protected]@teka.com
D- [protected]@teka.com
E- Jose Pablo Roiz Nuñez
F- [protected]@teka.com
6. During the communication period, the company sent the replacement product on 27/12/2016 and was completed on 28/12/2016. However, we paid the sum of 4, 200 Egyptian pounds, about 300 USD at that time to the shipping company (DHL) (Attached to the bill of lading) - which is equal to the purchase price of the same product at the time.
7- The company has been informed of this, which has sent a copy of the invoice in addition to the estimated value of the damage to the kitchen unit (850 USD) caused by igniting the product such bank statements to us to transfer the amount at the request of the company by email from the company on 28/12/2016.
8 - The company has been provided with the required and the total estimated value included in the value of freight, which was estimated 850 US dollars in addition to the required bank statements by email on 29/12/2016.
9 - It is worth mentioning that we are still ignoring by the company and evading its responsibilities in the face of a defect in the product and during the warranty period and not to send the compensation owed to us after the full approval as above explanation and even the last email sent to us on 29/10/2017 - The Great German companies - which we trusted in their products and preferred to the local product and we have only the name Germany - Teka.
I hope to hear from you quickly and receive the estimated compensation of (850) US dollars
My sincere greetings and appreciate it.
Country of complaint: Egypt
Address: Arab Republic of Egypt -Cairo
Cooker hood c6420
The hood has two ways of functioning, extraction, which supposedly sends the fumes to the outside, and recirculation, which provided you install some carbon filters(not included) sends the extracted fumes once filtered back into the kitchen. Amazingly enough, when in extracting position, part of the fumes are sent back into the kitchen, i.e. there's no such...
Left without fridge for 2 months in summer
For anyone considering buying Teka products I would strongly recommend they consider another brand. 0ver 3 years ago we had quite an expensive (and we therefore thought - quality) kitchen fitted. We chose 5 Teka appliances and luckily I took out an extended warranty as so far the Dishwasher has had to be mended 3 times and finally replaced after it flooded...
Read full complaint and 19 commentsdead dishwashers
WE PURCHASED A TEKA DISHWASHER WITH OUR KITCHEN IN SEPTEMBER 2005 BY THE NOVEMBER IT HAD TO HAVE A REPLACEMENT CONTROL PANEL WE THEN HAD ARUN FOR A FEW MONTHS AND THEN THE PUMP HAD TO BE REPLACED, THEN WE HAD ANOTHER PUMP REPLACED IN TWO AND A HALF YEARS WE HAVE HAD 5 THINGS REPLACED WE ARE NOW OUT OF WARRANTY BUT TEKA SAID IF IT WAS THE PUMP THEY WOULD...
Read full complaint and 1 comment
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