TeeChip

On Saturday, July 11, 2020, 07:24:04 AM GMT+8, David Gladwin wrote:

Dear Cooper Edwin

This reply is totally [censored]ic. If you had paid the slightest attention it would be clear that I am telling you that I did not order anything from TEECHIP.COM but someone else obviously did so, fraudulently using my Mastercard credit card 5455 xxxx xxxx 3748 to place two orders value $614.70 each that were charged to my card account, another for the same amount that was rejected by my bank Bank of the Philippine Islands because it would have exceeded the credit limit on the card, and a further transaction of $20.24 that was declined as suspected fraud.

Since the matter was quickly brought to my attention by two text messages from my bank about the rejected transactions it became obvious to me that fake transactions were pending and I immediately tried to contact both my bank and your company, both by online chat and by trying to send emails through the TEECHIP.COM website. Which is totally pathetic, by the way. Your chat initially responded then dropped the link. Your email option gave a series of drop down menu options, none of which were completely relevant and which invariably asked for an order number, or my name and email address which then looked for an order number and said there was none. Eventually a chat session ended with a total refusal on the part of the operator to deal with the matter.

You have had ample opportunity to protect your company's interests by using the credit card number and my name to check for any orders received on 07/08/2020 charged to that credit card so that you could immediately cancel them and stop shipment.

Instead you chose to consistently respond inappropriately and insist that no order was placed, which we know to be [censored] as otherwise my problem would not exist. Of course I have repudiated the charges as fraudulent to my bank, who will investigate and charge back to your company. In the meantime my credit card is cancelled and I have to wait for a replacement card to be sent to me, and your company will no doubt incur a loss because your and your colleagues were all too damn stupid, or just plain lazy, to take the initiative to deal sensibly with the matter and stop shipment.

The result is that your company will incur a loss, and a thief will be rewarded for wickedness. You should be ashamed of being such a bad employee.

Your company's order acceptance procedure if faulty anyway. Normally when I order anything online using my credit card, for airline or hotel bookings, or even for transactions for only a few dollars, my bank is asked to generate a OTP that is sent to my mobile phone and has to be entered into the merchant's order system before the order can be verified and completed. Accepting online orders without using that security feature not only puts your company at unnecessary risk of fraud, it fails in your duty to prevent innocent credit card holders from being severely inconvenienced.

Please give me an email address to which I can address a strongly worded complaint to your senior management. Otherwise I will be making a formal complaint to the U.S. Better Business Bureau, to which your company is accredited according to your web site. I will also ask my lawyer in the Philippines if he can work with his affiliate law firm in the U.S. to take legal action against your company seeking actual and punitive damages.

Regards
David L Gladwin

On Friday, July 10, 2020, 05:38:32 PM GMT+8, Support wrote:

Hello There,

Thank you for contacting ! I am happy to assist with your order inquiry.

Unfortunately, we unable to find the order. To locate your order, please send the following information

* Complete name in the shipping address
* Email address used during purchase
* Date of Transaction
* Transaction Amount
* PayPal Transaction ID or
* Last four digits of the debit/credit card
* Zipcode
* Complete shipping address
* Screenshot of the transaction

Thank you again for contacting . We look forward to hearing from you.

Kind Regards,

Cooper Edwin
Customer Service

--------------- Original Message ---------------
From: David Gladwin [[protected]@yahoo.com]
Sent: 7/10/2020 3:33 AM
To: [protected]@order-support.com
Subject: Re: URGENT - FRAUD: TeeChip Ticket #187312: I have a question about placing an order [ ref:_00D1U12zhY._5002H1Ew4o2:ref ]

That is nonsense. My bank, Bank of the Philippine Islands, has confirmed that two charges of $614.70 were charged to my Mastercard credit card 5455 xxxx xxxx 3748 by TEECHIP.COM.

As reported, these charges were fraudulent. In addition to report that to my bank and demanding a reversal of the charges, I contacted you in plenty of time for you to have been able to trace any fraudulent order charged to my account and cancel the order/stop shipment in order to prevent the fraudsters from benefiting from their dishonesty.

The fact that you failed to do so puts you in a very poor light. If you worked for me I think I would not want to continue to employ staff whose ineptitude or laziness showed so little disregard for the financial interests of the company that employs you.

I consider your company to have been very remiss in having systems that are so open to online fraud. Normally when I order anything on line, whether airline tickets, hotel accommodation or even for transactions amounting to just a few dollars, the ordering system generates an instruction to my bank to generate a OTP (one time password) that is sent to my mobile phone and has to be entered online to verify the transaction before completing the order. Of course that could not possibly have been done in the case of the two orders that your company processed. A third transaction was refused by my bank only because it would have exceeded my card credit limit, and a fourth transaction for a lesser amount was flagged as potentially fraudulent as a result. A higher credit limit on my card would no doubt have resulted in more fraudulent orders and more potential losses to your company.

I am going to make a complaint to the Better Business Bureau about this matter, and would ask you to kindly bring this to the attention of your management, from whom I would expect an apology and an explanation as a minimum in the way of redress.

Regards
David L Gladwin

On Friday, July 10, 2020, 06:01:32 AM GMT+8, Support wrote:

Hello,

Thank you for contacting !

We want to inform you that, we reviewed your case in our system and on our end we haven't found an over charge and in that case we recommend that you get in contact with your banking institution.

Thank you again for reaching out to ! If you have any additional questions, please do not hesitate to contact us by responding to this email.

Kind Regards,

Terry

Customer Service

--------------- Original Message ---------------
From: David Gladwin [[protected]@yahoo.com]
Sent: 7/8/2020 10:17 PM
To: [protected]@order-support.com
Subject: URGENT - FRAUD: TeeChip Ticket #187312: I have a question about placing an order [ ref:_00D1U12zhY._5002H1Ew4o2:ref ]

URGENT - FRAUDULENT TRANSACTIONS

Further to my previous emails on the subject (see below) please be advised that on checking with my bank, Bank of the Philippine Islands, I am advised that two fraudulent charges each amounting to $614.70 dated yesterday, 07/08/2020 were debited to my Mastercard credit card originating from TEECHIP.COM. A third attempt to process another charge for the same amount was declined as it would have taken my card over its credit limit, and a further attempt to charge an amount of $20.24 was declined as a suspected fraudulent transaction.

I used the online chat facility on your web site to report the matter yesterday evening around 5.30 pm Philippines time and got an initial response before the chat link was dropped.

I then sent an email through your web site, which resulted in a response under the above reference. Your responses were nonsensical so far and did not at all address the problem.

Please be advised that I expect you to immediately reverse the two charges that went through against my account and which I have reported to my bank as entirely fraudulent. I have had no dealings with TEECHIP.COM and certainly have not placed, or authorised, any order or other transaction.

I am very unhappy at your apparent unwillingness to deal sensibly with my emails thus far, and note that you are accredited to the Better Business Bureau in the U.S. I will certainly be making a formal complaint to the BBB if I am not able to get a proper response from you in a timely manner.

Regards
David Gladwin

On Thursday, July 9, 2020, 09:42:52 AM GMT+8, David Gladwin wrote:

Your responses become more ridiculous. Please refer my emails to a supervisor, or at least a human being with a couple of neurons to click together.

Regards
David Gladwin

On Thursday, July 9, 2020, 08:23:41 AM GMT+8, Support wrote:

Hello,

Thank you for contacting ! I am happy to assist with your order .

We're sorry to hear you're having an issue filing a claim. In order for us to take the next steps, please provide a photo detailing the problem or defect with the item(s) you have received. This will help us confirm the cause of the defect and provide a proper resolution to your issue.

Thank you again for contacting . We look forward to hearing from you.

Kind Regards,

Floyd

Customer Care

--------------- Original Message ---------------
From: David Gladwin [[protected]@yahoo.com]
Sent: 7/8/2020 4:29 PM
To: [protected]@order-support.com
Subject: Re: TeeChip Ticket #187312: I have a question about placing an order [ ref:_00D1U12zhY._5002H1Ew4o2:ref ]

What kind of nonsense is that? You clearly did not read my email as all the relevant information was given to you regarding fraudulent attempts to charge my Mastercard credit card ending in 3748 with transactions apparently originating from TEECHIP.COM.

2 transactions were rejected by my bank, one as it would have taken my account balance over the credit limit, a further one as being suspected of being fraudulent. Other transaction(s) with a total value of more than 1100 US dollars apparently were processed and debited to my Mastercard, judging from the available credit balance on my card, although they have not appeared on my internet banking online record as yet, so I am not sure as yet whether TEECHIIP.COM was the originator of such charge(s).

This is a serious matter involving criminal activity, so I would expect you to take it seriously and deal with it as a matter of urgency.

Regards
David Gladwin

On Wednesday, July 8, 2020, 07:30:25 PM GMT+8, Support wrote:

Hello David,

Thank you for contacting !

We apologize for the frustration that you are experiencing with your order. So that I may look into this issue further, please provide your order number (beginning in RL) and the email address provided at checkout. Once we receive this information, we will be happy to further assist you. If you didn't receive your order number, please provide:

* Date of Transaction
* Transaction Amount
* PayPal Transaction ID or
* Last four digits of the credit card

We appreciate your patience as we try to locate your purchase and look forward to your response.

Warm Regards,

Lucilla Batz
Customer Service

--------------- Original Message ---------------
From: David Gladwin [[protected]@yahoo.com]
Sent: 7/8/2020 7:20 AM
To: [protected]@to.teechipmail.com
Subject: Re: TeeChip Ticket #187312: I have a question about placing an order

Dear Sirs

I received two text messages from my bank BPI in the Philippines, sent to my mobile phone number +[protected] this evening, the first informing me that a transaction of $614.70 in favor of TEECHIP.COM had been declined as exceeding my credit limit on 07/08/20 at 5.15 pm, the second saying that another transaction from TEECHIP.COM on 07/08/20 at 5.18 pm for an amount of $20.24 was declined as suspected to be a fraudulent transaction.

In fact I initiated no transactions today. The last activity on my credit card account was my payment of 10, 000.00 pesos on July 2, 2020 which brought my account into a credit balance of 462.38 pesos, and I have authorized no transactions since then.

On logging into my BPI online account I see that other transactions totaling in excess of sixty thousand pesos must have been charged fraudulently to my card or are in course of being processed. At the moment I have no way of telling, until I am able to get a reply from my bank, whether or not these other transactions originated with TEECHIP.COM.

Clearly, though, any transactions originated by, or through, TEECHIP.COM against my Mastercard ending in 3748 are fraudulent.

I would ask you to kindly investigate and immediately cancel any order that may have been charged to my Mastercard and reverse any charge that you may have debited to my card.

Your response to this matter as a matter of urgency would be greatly appreciated.

Regards
David Gladwin

Any transactions since July 2, 2020 on my Mastercard credit card are fraudulent as I have not authorized any such.

On Wednesday, July 8, 2020, 06:52:54 PM GMT+8, TeeChip wrote:

Hello,
Thank you for choosing TeeChip! Happy to help!

We are an online merchandise store that specializes in one-of-a-kind items, designed with you in mind. Our priority is your happiness and we strive to deliver only the best in both quality of service and product.

While we print a portion of our products in-house at our US facilities, we also source from suppliers worldwide to offer our shoppers an expansive assortment of merchandise. Each vendor we work with must abide by our strict quality control guidelines and standards. We are proud of our ability to consistently meet and exceed customer expectations.

We hope you enjoy your experience with us!

Hope this information helps! If you have any other questions, please reply back or visit our FAQs for an instant answer: https://www.teechip.com/faq

Regards,
TeeChip Customer Service

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