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TD Bank

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2.8

Overall reputation rating based on reviews and complaints

TD Bank earns a 2.8-star rating from 17 reviews and 465 complaints, indicating that most banking clients are somewhat satisfied with financial services.

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TD Bank Complaints Page 24 of 24

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4:43 pm UTC

TD Bank lied to by several different departments

I've been a member of TD Banknorth for 5 years.

Approx 3 months ago I was laid off. I have several "Direct Payments" that are taken from my checking account from a few different companies. Having no income meant that eventually I was going to go into the negative- this was inevitable.

I called the Bank North 800 number to see if there was a way to "lock" the checking account so it wouldn't grow to an amount that was unmanagable- At this point in time the account was negative 400 dollars. The woman informed me she could not do anything on her end however if I called my branch manager they may be able to do something. I called my branch manager and he stated it was "impossible" to lock an account though he'd be willing to work with me in regards to the overdraft fees accrued when I was able to find employment. Having no options I said "Okay, I'll be in touch" and left it at that.

A few weeks later I started getting calls from services such as Verzion and Vonage telling me they were unable to take payments from my checking account. I immediatly logged into my online checking to see that it was negative 800 dollars. I called Banknorth and the woman I spoke with told me that my account was now "locked" due to my financial situation and credit status. I thought this was odd since I had been told by a branch manager this was "impossible". Again, having no options I thanked the bank rep and got off of the phone.

Today I got a job offer! Finally! After recieving my job offer I logged into my TD Banknorth online account to see the status of my checking account and it was GONE. I called TD Banknorth to see what was happening with my checking account and they told me it had gone to collections. I was in utter shock that it had gone to collections simply because I was never informed the account could or would go to collections. I asked to speak with a supervisor named Melissa who was extremely rude and was unwilling to hear what I had to say. In short, the supervisor named Melissa essentially told me that I was wrong and nothing I said was true. I was then given a number to the bank's collection department.

Unfortunately the collection department I needed to speak with was closed and I will need to call back tomorrow. I was explaining my situation to a woman in a seperate collections department and she was very sympathetic and she was 100% more polite and understanding than the supervisor Melissa. I explained to the woman in collections that I was befuddled by the fact that I hadn't atleast recieved a phone call in regards to my account going to collections at which point she told me they did make several attempts to reach me. I asked what telephone number they were calling and they gave me a telephone number that hasn't been connected to my house in over 4 years. This is surprising because I updated my contact number when my origional number was terminated, and I also updated my telephone number when I switched to Vonage. Apparently folks in the department I called were not doing their jobs.

Obviously I have been lied to left and right from all levels of Banknorth- from customer service reps, to supervisors, to branch managers. I hate to use the word "lied" because there is no direct benefit to any individual I spoke with for them to give me misleading or untrue information.

Simply put I believe this bank has grown to large and is starting to unravel from the inside out. I recall when I first joined this bank and it was a great place to save your money, unfortunately now there is a major lack of internal communication.

I do plan on paying off the checking account and then closing it. I also plan to close my savings account.

I will be opening new accounts with a much smaller, customer service oriented bank in my area. I suggest currect TD Banknorth members do the same.

I will leave you with this...

TD BANKNORTH SUCKS! STAY AWAY!

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Addeme
US
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Mar 05, 2011 12:10 pm UTC

Hello. I was very ill for awhile and my credit did take a dip, I went for a secured loan after I had paid off all of my credit card bills, except for 1. I was denied a secured loan, even though I had the money to secure in my savings.
So, I asked why.
No mind you, I had another secured loan with TD bank which I paid off a year and a half early- no joke.
I was told because my account was left to a family member in case I died. Which is normal, I do not want them to go through hell to bury me.
It was the first time too, i explained.
Then I received another call and was told that it was my credit.
I explained that I understood that my credit was subpar, but it is a secured loan and I am giving you the money up front. I also said that I had just paid back my first loan 1.5 years early.
Then, I received yet another call and was told that I had applied for the loan at a branch, therefore, that is why i was accepted before, but the corporate end is more strict.
I said that they are one bank- not independently owned.
Bottom line folks, TD BANK sucks. They are great at taking your money and if you are a good customer with them- they will turn their back on you.

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burlyedger
Guelph, CA
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May 11, 2010 1:36 am UTC

Scot, you're not the only one. I've had several RESP agents telling me the wrong things. And they are supposed to be experts. Some of those group RESPs have super heavy enrollment fees, and they never mention anything about them until you're enrolled.

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whocares
US
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Jun 06, 2009 3:42 pm UTC

ACTUALLY, the student checking DOESNT have a monthly fee OR a balance required... should have read more carefully

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cheril of Lowell MA
Whitman, US
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May 16, 2009 9:23 am UTC

I have an extended family of about 18. All 18 of us use to bank at TD bankNorth. Then the green books arrived. I read mine, reread it, reread it again and was outraged. I picked up the phone and called all 18 relatives, because I know they don't read this stuff from the banks, and told them what I was reading. Some read it, some threw the package in the trash, some even dug them out of the trash to confirm what I was saying.
Needless, TDBanknorth just lost 18 accounts from my end. I went to a credit union.
I think it is ridiculous that they want you to keep so much money in the bank or get a monthly fee! There were 4 people in my household and each one of us had different fees. My daughter's, for example, was the most ridiculous. She is a full time college student and part time worker. They wanted her to keep 1000 dollars in the bank or pay a 17 dollar fee a month. What a nerve! GO TO A CREDIT UNION.

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rthanc61
South Burlington, US
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May 02, 2009 12:47 pm UTC

Banknorth DOES suck! They forget that it is because of their customers that they are even in business. People have been brainwashed over the past several decades into thinking they can't live without a checking account. HELLO, ...everyone can and SHOULD live without a checking account until the banks realize that they can no longer rip off their customers with utter disregard for ethical business practices. People should only deal with savings accounts that pay interest and don't have any maintenance fees. People need to wake up and band together against the thieves that call themselves 'your friendly local bank'. HA! I say Jesse James and Dillinger and all the bank robbers of the past are heroes, the banks had it coming, and they have it coming now. Between the EXCESSIVE FEES, 'creative' bookkeeping, and all the bull**** they hand us when they try to tell us that they are 'only following policy' when they empty our accounts every chance they get, we will all be poor. I'm telling you, you gotta start realizing your power and drop the checking accounts. Pay bills in person, with money orders, prepaid credit cards, debits from savings accounts and whatever other way there is. Send the banks a message, drop your checking accounts!

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deadhoward
South Burlington, US
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May 02, 2009 12:10 pm UTC

i have also been robbed by bank north not just once but twice.i'm on lay-off from my job and collecting unemployment comp.i have cashed my check at my local branch of banknorth with no problem getting the full amount.last week i deposited my check on a friday and payed some bills by electronic payment that night on the phone.the following monday i went to check my balance and found both payments were denied do to lack of funds.when i called banknorth they said there is a three day waiting for checks to clear.the same thing happend last year the only difference at that time i deposited cash.there excuse for robbing that time was that they clear checks in the morning but do deposits after 2pm.between both ripoffs it took more then what make a week on unemployment.as far as i'm concerned they are robbing our money with impunity.

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Richard
Quincy, US
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Jan 26, 2009 4:58 pm UTC

I couldn't agree more. They just cost my wife $500 in fees. They are thieves!

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Scot
CA
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Sep 22, 2008 4:31 pm UTC

I enquired with the manager of the Vancouver location about maximum contributions for a Register education savings plan . She did not know ! I advised her that It should be on annual income and she said that I was wrong . I contacted the Government of Canada and I was correct !
She should not be giving out information and have that title !
She made me feel so small and I was correct !
Advising you that will never deal with your institution nor will I refer it .
Thank you for taking the time .

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Raymond
US
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Sep 17, 2008 9:34 pm UTC

I work for TDBanknorth and I know firsthand that this woman has been irresponsible and is refusing to take responsibility for her own actions. If she had deposited funds right away when the neg. bal. was not extremely in the negative, she would have avoided quite a bit of aggravation and frustration.

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Stan Markowitz
Milford, US
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Sep 17, 2008 6:21 pm UTC

I'm no paticular fan of TD Banknorth but in this case I'm not sure what they did wrong. If you don't pay your bills any bank is going to close your account and send it to collections. As far as being notified, you should always keep track of your spending and shouldn't depend on any institution to tell you when and how much you overspend.

It is the attitude that our spending is someone else’s responsibility that has resulted in the current financial crisis we face. We need to live within our means and not blame others for our own actions.

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4:46 pm UTC
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TD Bank Fake checks

I received a letter in the mail saying that I had won $450, 000.00 along with a check in the amount of $4, 950.00. They have a name on the letter that you are supposed to call before claiming your winnings. Tax agent Kathy Sowder told me to deposit the check but didn't ask for my account number, so unfortunately I deposited the check not knowing the check was a fake, my bank called me and wanted to report me to the police for check fraud, therefore they closed my checking account. The purpose of this check was to pay the Non-Resident Government Service Tax. The promotions manager's name is Sam Garfield. I think that theses people that are trying to create scams ought to be in jail. This kind of crap is ridiculous. They also give you a serial number that you won on. Like for example: the serial number they gave me was [protected]. There is no such number, also the same for the address that they give you. Something needs to be done about these scams.

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alyce
US
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Nov 16, 2008 8:22 am UTC

I have gotten two of these checks, didn't fall for it, put it through the shredder! No one is going to just send you a check out of the blue, everyone should be smart enough to realize that!

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bev
Flint, US
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Sep 30, 2008 7:57 am UTC

This is the second check I recieved in one month. Is there anyway this can be stopped? Do we contact our local police department or the News Companies or what?

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mikeob
US
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Sep 24, 2008 6:01 pm UTC

Who can help me ?

I did receive such a letter and I fell for it .
The received check was deposited, however the bank did not want to take any risks and put a 12 day hold on the check.The lady said I have 4 days to pay the taxes otherwise i forfeight the prize.I paid out of my pocket the taxes and the insurence for the money to be covered by ups. Its been 20 days since i made the payment, no one called, no letters . Its hard to catch anyone to give you an honost answer when you call -either the phone answer machine is full or the associate .can not acess your file to tell you-------.Hey stupid we got you or no its a clerical error.
Can anything be done under the law...will 20/20 get involved if more people come forward or is it a last cause along with the money?
mikeob-

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MISSY
US
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Sep 23, 2008 11:58 am UTC

THIS IS A HUGE SCAM! I DID THE RESEARCH AND FOUND THAT THIS COMPANY DOESNT EXIST! THEY NEED TO BE STOPPED! DO NOT CASH THE CHECK AND DO NOT SEND THEM ANY MONEY! TAKE IT STRAIGHT TO POLICE DEPARTMENT AND LETS GET THIS SCAM STOPPED RIGHT AWAY! THESE PEOPLE SUCK!

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Roberta
Saint Marys, US
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Sep 19, 2008 11:06 pm UTC

I have just recieved a letter today saying that I have won 250, 000.00 and that I needed to cash the 3, 900.00 check that was enclosed in the envelope addressed from the same scamers that all of you guys have mentioned. After reading, I did notice that they want you to deposit and then send them 95% of your deposit. I did not fall for the crap because ANY LOTTERY THAT ASKS YOU TO PAY THE TAXES IS A SCAM!If you do win, the taxes are taken out of your winnings from the state. So I say better luck next time silly rabbits, tricks are for kids!

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Joe Garcia
Los Angeles, US
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Aug 12, 2008 1:18 pm UTC

I just received a check for 3, 700 and they are asking me to deposit it so i can pay for the non resident taxes on 450, 000.000 so they want me to deposit the check mean while ill write them a check for 2, 700 and my bank will put a hold on there check, an when i find out there check is no good they just screwed me out of 2, 700 be careful of this scam,

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Chris
Surrey, CA
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Aug 09, 2008 12:00 am UTC

"This kind of crap is ridiculous."
No, what's ridiculous is that you thought that corporations simply handed out free money. Do you live in the 21st century or not?

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3:19 am UTC
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TD Bank Lottery scam

I received a letter in the mail today from TD Financial stating that I won a sweepstake lottery drawing that was help on April 1st of this year... There was flag number one! Then I notice that there is a check in the envelope and I look at it and it is for 4950.00 flag number 2. The companies name on the check is The Outsource Group in St. Louis, MO third and final flag there. I do not know where these people got my information from but please people if you get this, do not become a victim of this new fraudulent crime. If the check or information sounds to good to be true then you know it is. Please more people come forward so we can shut this company down for good!

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chris1975
Lévis, CA
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Feb 06, 2010 7:07 pm UTC

I was in a vehicle accident and td financial recently bought out VFC inc. now that they are td financing they are giving me issues with refinancing for another vehicle. now i will not have a vehicle and the accident wasn't even my fault.

bad customer service relations. won't give me answers

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Lisa
US
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Jul 22, 2008 2:26 pm UTC

TD Financial is sending out false checks to innocent US residents. The letters that accompany these checks inform the recipient they have unclaimed winnings from a LOTTO contest. The dollar amount of the winnings varies, as does the dollar amount of the check. The recipients are instructed to pay government taxes, with the check received, through MONEYGRAM at a WALMART store.

DO NOT fall for this scam! Contact the company that the check is written from. Find out if they have filed a report with their local law enforcement. If so, get the information. Then contact your local law enforcement agency, giving them the original claim information as well. The more information our law enforcement agencies have, the closer we can get to catching these theives!

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david
Irvine, US
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Sep 16, 2008 5:11 am UTC

scam checks. telling us we won a special lotto.Lucky 649 contest wth serial number [protected]. contest held onjune 27, 2008.The tax amount is $3, 980 US to be paid thru MONEY GRAM located at any Walmart stores(Wallmart spelled wrong) around you. You can call Ron Clark (on) [protected]. claim #PS 723-559 SU. From the office of Venessa Robert (vice president finance) TD financial.
address they gave is TD financial Sun Tower, 1550Bedford Highway, Suite 410, Nova Scotia, B4A 1E6. Letter dated 28th August, 2008. Received letter on 15th September, 2008. Grammatical errors by the Author of the scam letter.

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Gary Spaay
Lewisville, US
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Sep 26, 2008 5:48 pm UTC

I recieved a letter and a check for $4, 920.00. The letter said that I had won a lottery in Canada and that the check was part of my winnings to pay the taxes of $3, 980.00 on the winnings of $250, 000.00. Some people might do it thinking that the worst that could happen is they are about $1, 000.00 better off. The letter instructed me to cash the check and call a phone number for further instructions. I checked the number on 411.com and found it to be a cell phone in Canada. My daughter called the number and started asking questions and the man that answered got upset and told her to just cash the check and call me back. He then hung up on her. This is terrible because I am sure that there are people that would see this check and deposit it and send the money to these theives. I plan to call the number quite often and harress the jerk that answers it. The number is [protected]. Feel free to call them.

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C.J. Graham
US
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Mar 22, 2010 2:18 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

March 22, 2010

I recieved the same letter with a check for $3, 580.00 stating I won from some lottery drawing and from an entry submitted with my name and I was one of the winners in the 'NORTH AMERICA CONSUMER PROMOTION DRAW" organized for all customer of the stores listed below: Walmart, Sears, Homedepot, Safeway. They said my name was attached to an entry slip with a serial number of 5872B and drew the lucky winning numbers. I immediately went to my search engine and looked up this company called KINGSWAY FINANCIALS it took me to website of a law firm that was bringing charges of fraud against this company. The letter also instructed me to call a Claims Agent and gave me a number to call [protected], which I did not call and I emailed the Law Firm to let them know what I had received. In this ecomony with everyone losing jobs on unemployment people would jump at the chance to win something, but in this world nothing is for free. Oh the letter also states I won $35, 000.00 and the $3, 580.00 check was for payment of the NON RESIDENTS TAX which was applicable to your winnings.
As many of the other people that I have read in the comments I also would like to know how they obtained my name and address. I know this is a scam and why can't something be done about this. I was afraid to even call the number not knowing who i'd be calling. I even tried to do a reverse search on the phone number to learn it was a Cell phone. I tried to look up the company that is listed on the check and was directed to this web site. PLEASE IF ANYONE RECEIVES THIS REMEMBER YOU DON'T GET SOMEONE FOR FREE AND THIS IS A SCAM. I have spoken to an attorney who I asked what can I do so this can be stopped he suggested since I live in PA to contact the Attorney General in Philadelphia and make them aware he then said to distroy the check and DO NOT CALL THE COMPANY LISTED ON THIS LETTER. I am contacting my Local and State Representives and I am filing a police report. This should not be allowed to happen and the people responsible should be held accountable. AGAIN PEOPLE PLEASE BE SMART AND DO YOUR RESEARCH...DO NOT CONTACT THIS COMPANY OR TRY TO CASH THE CHECK THEY SEND YOU...THIS IS A SCAM!

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Dont like being duped
US
Send a message
Oct 16, 2009 12:12 pm UTC

How do people fall for this? In all logical senses doesn't it require a sensibility to judge where this is coming from? If I received a check for approximately $3000.00 and then was instructed to send money somewhere to pay taxes so I can collect more money. Red flags are going off in every direction yet people are vulnerable to the deceit and lies. The only thing these bogus checks are good for is the shredder. NEVER NEVER NEVER NEVER send money to someone you don't know.

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matter
Rockford, US
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Jul 28, 2009 7:18 pm UTC

i just recieved a similar letter today, letter is from Woodbine Financial, Inc. / Ontario Canada, check for 4900.80, says i won $120, 00 in us dollars, and that 2800 would need to be sent to pay for taxes and fees,
my first red flag that this is fake was that my name was spelled out in all lower case letters,
second, its from canada,
third, name on the check is from TOMY CORPORATION, which i googled, they make video games, both the listed name and the bank are in CA, legit bank (MANUFACTURERS BANK)
fourth red flag was that i know the taxes on 120 grand is nowhere close to the 2800 that they where asking to cover, from reading everyone's posts here, it seems that they have changed names again, but the stupidest thing is that the phone number is still the same... like i always say, common sense isn't so common... there are three different address here, nothing is consistant, how is this scam supposed to be credible, espically that a canadain company in Ontario, has a bank account over 3000 miles away in a bank exclusive to California, all i got to say is thank god for the internet and web sites like this... to educate other people searching for hope and answers... i hope others recognize this scamers new identity and don't foolishly fall for it...

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lil'e
Cambridge, US
Send a message
Jul 22, 2009 11:03 pm UTC

I too got the scam envelope w/no return address. The letter inside stated it was from ING Direct. this seems to be a real company but someone obviously stole their logo for their own illegal purposes. The letter states that is is a final notice. it tells me that I am a winner from their April 16th 2009 drawing. It states that Im entitled to 450, 000$ but first I have to deposit my enclosed check of $4, 950.00 and pay a service tax fee of $3, 950.00 before I get all the money WHAT BULL ###! I have also recently been called by all these unusual ph #s. I got a voicemail a few times telling me that it was the claims department and they needed me to call them back because they have been trying to reach me for days. I'm freaking out thinking that maybe I forgot to pay a credit card bill or some old Dr. apptment fee. So like an idiot I call the # back to have the other end answered by some guy w/a thick and barely audible accent. turns out I called Jamaica! The guy was like call me back on this other #. I didn't but I did call my ph company right away to take away the long distance fee. I have no idea why I've had these instances lately but perhaps because I am registered at places for my upcoming wedding. Maybe David's bridal is giving out info. They suck there anyways. Either way I'm guessing both scam incidents must be connected somehow...If anything seems too good to be true or in the least bit out of the ordinary then I highly suggest looking into it before responding or acting. That guy up above is right, thank goodness for google or many more people would probably be screwed!

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cjenne25
Grand Blanc, US
Send a message
Apr 20, 2009 8:46 pm UTC

My girlfriend just recieved one from nova scotia winning 4920.00 We took it to the bank and cashed it for the full amount! no problems or questions asked! NOOOOOOOOTTTT! This is a scam and everyone needs to know. i had a close friend get a phone call from people like this. unfortunately he sent in the two grand plus to claim. he found out he wasn't gettin his 100 million dollars. we are from the midwest (KC) and we'll be sure to inform everyone we know about this scam. hope everyone else does the same.

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Holly
US
Send a message
Apr 09, 2009 5:43 pm UTC

My 81 year old nana just recieved a check today 4-9-09 from standard trust, novia scotia canada, with no return address on envelope. that she won 250, 000 dollars. They sent her a check for 4920.00 told her to pay moneygram located at local Walmart. To contact lisa austin [protected], I'm glad she asked me to take a look at it and see what I thought. Since googling this she will thank god not get scammed! This is really bad, I'm sure a lot of people are getting taken advantage of.

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2:17 am UTC
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TD Bank outrageous overdraft fees

In the past, I have done business with other banks, but I have never experienced anything like what this bank is doing.

I know that if you overdraw your account, there is a $35. fee. This bank charges the fee every five days until you make a deposit.

I've spoken to these cold hearted cut throats and have gotten nowhere with them. I'm a senior citizen, and if I'm not mistaken, it is against federal law to charge overdraft fees on direct deposit Social Security checks. It fell on deaf ears with these people. Since us seniors only get paid once a month, I think this is a rip off on a grand scale and should be stopped. We're talking anywhere between $100. and $200. for the month just in fees if you overdraw your account.

I want every cent this bank stole from me in fees.

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19998234
Boca Raton, US
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Aug 02, 2025 9:49 pm UTC

TD used to be a great place to bank at! Now, they probably are the worst customer service bank in USA. I'm sure they are on the way out of business. They have no one answering customer service phones! Wait time is over 20 minutes, and they offer no call back service. They are so bad, they make Comcast look like a AAA.

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tennischamp
Toms River, US
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Jul 22, 2024 12:10 pm UTC

An employee named Jonathan Vera from Cliffside Park New Jersey asked me for my cell phone number and social security number. He didn't respect boundaries

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Lin Rob
Exton, US
Send a message
Aug 07, 2023 7:33 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I received a letter 07/20/2023 from a MR. ERIC M. JONES stating I inherited 9.764 Million dollars I knew it was too good to be true lol. Plus the letter has no heading verbiage is questionable so I decide to research Mr. Jones and I was correct. Scam!

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Mr ant ball
Charlotte, US
Send a message
Apr 15, 2023 2:32 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I received a letter signed by a Michael Keller. The letter states I am the closest relative of deceased James Baldwin who has a dormant bank account with a balance of 47 million 500 dollars!

I knew immediately this is a SCAM

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ScammerMail
Poughkeepsie, US
Send a message
Feb 15, 2023 4:35 pm UTC

Received a letter stating I’m the next of kin for a 9.2 million account. Do people really fall for this stuff? People need to get a real

Job.

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StanleyD.
New Britain, US
Send a message
Dec 14, 2022 10:44 am UTC

I want the bank to approve my card for on - line services, that's it! The employees in the FRAUD DEPARTMENT have taken away the right I have to use my card to make purchases! I demand you approve the transactions and I will pay the bill. Simple!

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John Honjiyo
Anaheim, US
Send a message
Nov 16, 2022 4:49 am UTC

Dianiel Tiber posing as an emplyee daniel@tiberwealthmanagement.com

Say you have 9.2 million dollars from my relative who dies in Canada. Received letter dated 10/27/2022 Says he is acct mger for TD Canada Trust Bank

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Henri Casanova2
Fairfax, US
Send a message
Nov 01, 2022 10:11 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

TD Bank customer service changed payment agreement after receiving refund check from dealer without my knowledge.

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Lawrence Rueter
Eugene, US
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May 12, 2020 3:27 am UTC

Wanting to know if I was related to James Rueter? Was using your bank name. Just thought I would let you know. Investment of 47, 500.00 dollars!
Well I see on internet this is a SCAM!

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Lawrence Rueter
Eugene, US
Send a message
May 05, 2020 11:51 am UTC

Need to update error 47, 000, 000.00!

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