The complaint has been investigated and
resolved to the customer's satisfaction
TCF Bankfraud and customer service


I had Fraud activity that had occured on my account. What was really sad is that the name on the check did not match the name of my account. I cannot believe that the Bank would allow a check even though it had my account number on it but even worse was not even a real check it was counterfiet and they allowed it to be withdrawn from my account. No wonder the Fiancial institution needs to be bailed out they have no security baskets in place. Not only had I had all this money taken out of my account along with the NSF Fees on top of that, The TCF Bank Fraud and Forgery department still to this day has not contacted me. This has been going on since march 11th, 2009 and this is now the end of April. The bank still owes me money. The customer service has been horrible, they have given me the attitude of "I DON"T CARE" and passing of the buck. If I treated my customers this way, I would not have a job. I have waited a month for the Bank Manager to call me as well as go and see her. Surprise - She is not there!!! Talk about true Banker Hours. As soon as this gets cleared up, I will close my accounts and never ever go to TCF Bank again. They are truly a disgrace.


  • Sc
    scott felgenhauer Jan 10, 2013

    On Nov. 28, 2012 my account went negative due to bounced checks from work . TCF never notified me but i found out making another deposit that my account was negative on Nov. 30, 2012 . I went right home to grab $ 1200 to bring the account into good standing . So i asked the teller when i would get my un-cleared paychecks back . Was told they would be put right in the mail. ON 11-30-2012... Today is Jan 10, 2013 ... I still don't have my checks to re-deposit for credits .

    In the span of those 6 weeks ... 4 different branches have all mis- informed the checks would be mailed. Banking branches that lied to me ... TCF at Jewel ( Division and Milwaukee), Jewel (Ashland and Wellington) and Lincoln Park Branch at Southport and Fullerton in the city of Chicago. Other branches which also misinformed me were the Palatine branch at Rand and Dundee roads . Also was lied to at Elk Grove village branch.

    During the holidays i was able to survive ... but TCF wrecked my family's Christmas the $ 800 was dedicated towards. I suspect their policy is meant to keep accounts negative to increases all their fees for checks written which then cannot clear.

    0 Votes
  • Ro
    Roxanne Ryan Mar 11, 2011
    This comment was posted by
    a verified customer
    Verified customer

    TCF has taken $325.00 out of my account and no one can tell me why. There's no note on why this money was taken, and then they told me that I would be notified by mail as to why it was taken out. How can they just take money out of my account with no prior warning and no explanation. If I would have spent that money, not knowing they were taking money out, I would have gotten overdraft fees that they would have expected me to pay. If I am not notified soon, and be given a good reason why this has happened, I will be taking my money and going elsewhere

    0 Votes
  • Ma
    mad at TCF Jan 29, 2011

    This post is from 2011-Jan.
    My wife had her purse stolen with TCF info and drivers license. We contacted the 1-800 to close the acct the same day. The next day my wife went there in person and tried to close the acct. The assistant manager said that she couldnt because she still had open checks. She claimed to close it for no-debit so no one could tak out money. At a different branch 3 hours later, someone came to the drivein with a stolen check and wrote the check out to my wife and posed as her. The teller gave them $2000 in cash. Then the check bounced and they took $2000 out of my wifes acct. Now we have to wait for the fraud dept to look and make a decision. TCF has no controls and everyone is blaming each other. STAY AWAY!!!

    0 Votes
  • Re
    Rene M Perez Jun 13, 2010
    This comment was posted by
    a verified customer
    Verified customer

    TCF Is a prison we give them our money to take care of it and they walk out the back door with it. I have 23, 000 on my Account and I had 3 Overdraft's WTF one was for 3.54 wammmm 35.00 NSF another 85.00 wammmmm 35.00 NSF 18.20 wammmmmmm 35.00 Is there something wrong with this picture I am Closing my Account and sure will report it to the Better Businees Bureu & the Attorney General and report them for fraud.


    0 Votes
  • Mi
    miley Aug 16, 2009

    A. TCF wasn't bailed out they gave the money back
    B. It was fraud someone else did fraud on your account not TCF
    C. TCF is open 364 days a year, Open Mon-Fri9to8
    Sat-Sun 9to6
    D. Any manager can help you with this situation
    E. Fraud like this happens at all banks and many other businesses

    0 Votes

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