The complaint has been investigated and
resolved to the customer's satisfactionResolved TCF Bank — fraud and customer service
resolved to the customer's satisfaction
I had Fraud activity that had occured on my account. What was really sad is that the name on the check did not match the name of my account. I cannot believe that the Bank would allow a check even though it had my account number on it but even worse was not even a real check it was counterfiet and they allowed it to be withdrawn from my account. No wonder the Fiancial institution needs to be bailed out they have no security baskets in place. Not only had I had all this money taken out of my account along with the NSF Fees on top of that, The TCF Bank Fraud and Forgery department still to this day has not contacted me. This has been going on since march 11th, 2009 and this is now the end of April. The bank still owes me money. The customer service has been horrible, they have given me the attitude of "I DON"T CARE" and passing of the buck. If I treated my customers this way, I would not have a job. I have waited a month for the Bank Manager to call me as well as go and see her. Surprise - She is not there!!! Talk about true Banker Hours. As soon as this gets cleared up, I will close my accounts and never ever go to TCF Bank again. They are truly a disgrace.