Takelessons.comPayment not acknowledged and poor communication avenues

R
This review was posted by
a verified customer
Verified customer

Credit card on file was wrong due to it having been cancelled for possible fraudulent activity. No notices were give that there was an issue charging the card, which was placed on file with automatic monthly withdrawal permission. Notice went up the day payment was due with no leeway for making payment. New card was updated on account, closest lesson was paid and monthly automatic withdrawal was again set. NO NOTICE give prior to lesson that payment was not successful (new card not attempted by company). Lesson was cancelled by instructor the morning of the lesson two minutes before we were to walk out the door. NO phone number anywhere on website to contact someone directly and get the situation taken care of immediately! NO recourse for contacting company except by email. This is POOR business! Not everyone has immediate access to internet at any given moment in the day.

Responses

  • Na
    Natalie Cox Jan 30, 2016
    This comment was posted by
    a verified customer
    Verified customer

    CEO Steven Cox- your take lessons site does not provide an opportunity to delete account. More cyber trash.

    -1 Votes
  • Na
    Natalie Cox Jan 30, 2016
    This comment was posted by
    a verified customer
    Verified customer

    CEO Steven Cox- your phone number is NOT at the TOP of the page. Why don't you have the teachers pay you for the use of your site instead of having teacher provide money account info. - Having anyone provide financial info without a contact live person is FRAUD.

    -1 Votes
  • St
    Steven Cox Oct 11, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Hello,
    I'm so sorry you had a negative experience with TakeLessons and the instructor. Rather than going into a lengthly explanation of why we need to receive payment before the lessons occur, I'll just apologize and commit to you to work harder at giving you an awesome experience next time. If you do need to call us, our number is at the very top of our site on all the pages, and we welcome you to give us a call so we can help you. (Please see attached image).

    Thanks again and hope you give us another shot. I appreciate your business.

    Steven Cox, Founder and CEO

    Comments

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.