Takealot review: Complaint regarding faulty tv and poor customer service and broken product od nr [protected])

I purchased a TV that was faulty and was unable to perform any software updates. In addition, the wall mount supplied with the unit broke due to poor quality.

I returned the product and even offered to pay for the wall mount, or alternatively have the amount of R120 deducted from my refund. Despite this reasonable proposal, Mphahlele.T only responded approximately a day and a half after my initial email, simply declining the refund because the wall mount was not included.

I am extremely disappointed with the level of customer service received. No effort was made to contact me, discuss possible alternatives, or provide a reasonable solution. Instead, I was merely informed that the product would be returned to me.

It is unacceptable that I am now expected to keep a TV that is not functioning to the required standard due to an issue that could have been resolved through proper communication and customer care.

I request that this matter be reviewed urgently and that a fair resolution be provided.