Takealot
reviews and complaints

I am so disappointed in takealot.

I purchased a item with the option of 30 day Hassel free return, but instead of Hassel free I got embarrassment and disappointment.

I was told at the returns counter that takealot 'obviously' does not accept returns for intimate items. My return was the declined with no notification nor a reason, even though the item specificly says I can return it for 30 days hassle free.

I really feel let down.
I have never experienced this bad service from them before.
They so nice when you fork out money to them but as soon as you need something returned, they treat you like you nothing.

Takealot is such a big company that earns a ton of money.
That 1 item that I need to return is peanuts to them, but a chunk to me.

I have already purchased items since I logged the return, but after I receive these items I am not returning.

In connection with order #[protected]. This order should have been delivered on the 30 sept 2020 and still as if today I have recieved nothing but order delayed every single day. I have now seeked assistance four times already via telephone and nothing. This is totally unexceptable and therefor if this product is not delivered by tomorrow I would want a refund immediately. This is really very bad service takealot

I'm not fighting guys I'm just surprised

Can anyone assist me how to escalate my problem, or forward to relevant escalation/legal:
Order no: [protected]
I ordered 2 x 75ml perfume bottles for R1300. This is exactly what was advertised. I received 30ml bottles for R1300. This is not what was advertised, and not what I ordered. I returned the 30ml bottles, wrapping and seal intact, and requested the correct 75ml bottles as advertised.
Over 30 emails and at least 10 phone calls, they now refuse to deliver the correct product, claiming that they made an error on their advert. They have subsequently changed the 75ml price on the website, but I have copies of the advert, the order, the delivery and the return. I believe Im entitled to receive the product as advertised and paid for in the terms of a legal contract.
I have escalated to SA consumer complaints:
http://www.saconsumercomplaints.co.za/contact/I
Anyone have any idea how to take this further? Radio 702? Carte Blanche? HelloPeter?
Thank you in advance.

I ordered an item on Friday 18th September 2020, paid R100 for express next day delivery, which was supposed to be Saturday 19th September 2020. Only to find out on app will only be delivered Friday 25th September 2020. ANSWERS PLEASE! If I hadn't needed it urgently I wouldn't have paid for next day delivery!

order no 76121383
received 27/08/20
bot ubot King 16 GB Dual sim smartphone

speaker not working
phone VERY slow from delivery date exchange required to a better model
unhappy with quality of device
contact Roslyn [protected]
the phone is of utmost importance as the business is used for it really
unhappy by the poor quality ...

I purchased a laptop on 10 August and returned it on 24th August. it was faulty as per takealot returns policy they refused to refund me and sent the laptop back to me and requested I liaise with the manufacturer direct. this is DELL South Africa. Dell SA does not answer their phones and have a complex online returns process which requires a ticket via the phone - but they don't answer their phones.
Takelot I believe is whom I purchased and gave my money to they should be the ones assiting to get my refund but they refused to help me. they keep promising to send me the manager to call me but nones calls.
they have since close my logged return. today I sit with a broken laptop which I apid ZAR 10, 999. I have lost out terribly and feel my customer rights have been totally violated

My order was canceled for alleged lack of identification. Identification was sent immediately after it was requested.

My order must be reinstated and goods delivered to me within reasonable time.

The one pack of glasses that has 2 large glasses one of the glasses is broken. I received the box yesterday 24-08-2020 that I ordered allot of glasses. When I opened the one box of beer expertise large glasses one of the glasses was broken into pieces. I am very unhappy as I think these orders they are supposed to handle with care. I would like to request that the glass be replaced. Please contact me johan botha on [protected].

We have ordered an item over R 10 000, and when the delivery came we only got half of the deliver (consists of 2 part). Its been one and a half work days, 10 emails later to various Takealot staff members and a dozen phone calls. No action have been taken to correct the mistake from their side! Nice emails and automated replies have been send to us, and every department is throwing the ball to another department.

Never have seen such bad after sale services form a big company like this. Today is Friday, and if we don't get any service today it will have to wait until Monday, which will make it 4 days that they haven't resolved a mistake that was made on their side.

I hope that Takealot in not becoming to big for themselves that they forget how to serve customers, and fix their own mistakes.

When they contact me I will give more detail about the parcel

I visited your Foreshore branch on 12/08/2020 between 15h00 and 15h30. One of the counterhands started swearing at me, threatening to put me on social media, calling on the security to throw me out. I requested her name but she refused and then Siviwe (team leader)? also refused to give her name.
This happened because I voiced my dissatisfaction with the poor service received from takelot. The counterhand sat on the left hand side as you enter the building. Please take the necessary action.
Thanking you
Lutfie Mohamed
[protected]
[protected]@gmail.com

I ordered a number of items recently and upon delivery found one of my items to be missing. Box seemed to have been tampered with, so it has possibly been stolen. No contact information on website about who I can contact!

I have paid for the item and expect to receive it. My order history shows no indication that it is to be delivered at a later stage.

dont trust takelot

i ordered and paid for my product last month still haven't received them im based in centurion not in a rural area but all my complaints have fallen on deaf ears... how can i trust takelot if they cant even deliver on small products worth just R400 then i cant trust them to deliver product worth R1000s this was a test run for me as it was just my first time buying online an they have failed i have even made peace that i just donated R480 to takelot hope they grow

I ordered a Selfie Ring Light on the 15th of July 2020 and the delivery was supposed to be on the 23rd of July 2020 but I received my order from Takelot today, 22 July 2020 at around 3pm. I went home, opened it and found it working.I used it for less than 30 minutes and it just went off.I tried charging it but it couldn't charge . I'm so disappointed.Can you please resolve this issue and replace this Selfie Ring Light with a new one.

My name is Lehlohonolo William Mokeka idno: [protected] and my address is no 6 President Street Westdene Bloemfontein 9600.My order number is [protected]. I have ordered a rain sim card since 29 May 2020 and paid R6.00 at Fnb bank but I am still waiting for my order.Can you please assist me to get the product Ihave ordered.

I log a return of returning size 3 pampers premium 120 for size 4 pampers premium 104 because size 3 doesn't fit my daughter anymore but Takealot has send the driver to come and pick up size 3 then today they returned size 3 again instead of size four please sort this matti as soon as possible

[protected] Verity

[protected]@gmail.com

I'm lebogang mnisi. I ordered a black milex blender during the daily birthday sale on the 29/06/2020 and I used the pay fast method of payment. I payed transferred r799.00 into the takealot account with the reference pf3cc95758f26f7496 but I received an email saying I did not make any payment and therefore the order is canceled while I already payed the money. When I try to call the takealot line, the phone is not being held by anyone. I do not know what to do, please help.

A washing machine was bought on 17th March 2020 and broke down in early June. Despite many Emails all that has happened is lip service with promises that it will be attended to. To date nothing except the can is being kicked further down the road. I have now convinced that Takealot is dysfunctional and that my only choice is to expose them as a ripoff organisation where taking your money is the prime objective.

Good day

I have bought a router at Takealot and I get an error message when I use Rain sim card. I have tried calling this number [protected] which is on the back of the of the box and when I phone it goes through to the wrong company, I have sent emails numerous times to [protected]@wimatics.co.za and Takealot to assist me and they are not responding to my emails.

please assist or collect the unit and process a refund to my account I will buy it from somewhere else

this is the order number [protected]
Regrds
Xolani Mthimunye

Hi. I am a new customer. This was my second time purchasing a phone at takealot. I recently bought a phone (Hisense Infinity H30 lite) from takealot. However, the phone had defects. It was collected on 14 May 2020 to be replaced. Communicated with Head Office on the 19th of May 2020 but haven't heard anything from them ever since then. I just want my refund. Bought the phone on 29 April 2020. They claim that i did not put the battery in the box and also they didn't say anything about the speaker that was in the box. Their delivery guy checked everything before taking the package. He confirmed that everything was in the box. There was a witness when all these took place. I would understand if takealot was communicating with me. They are just quiet. Their employees are not trustworthy. If you have worked in retail, you would know the process these guys operate in. They steal returned items. I no longer want anything from takealot. That is how fed up i am as a first time client. They failed to help me on time so i want my refund in full, every cent. R3099.00. I can provide more details upon request for security reasons.