Taco Cabana review: ismael garcia manager/service forgotten food

So me and brother hadn't eaten at Taco Cabana in a while maybe a year... We go to the one on I.H. 35 and wm.cannon in Austin Texas and get our meals. So as we are driving off and getting to my house I check and there's no Queso with our flautas that we ordered.. So I call them back and get this ### on the phone that starts questioning me oh well are you sure that its not in there its in there... Dude if it was in here I wouldn't have called you then he is all I will look through the video I was like go ahead I'm just gonna file my complaint! No customer service skills at all and paid for something I never got! That's why WE DO NOT EAT THERE!