Taco Cabana

Hello, My name is Nita Robinson. My grandson and I went to eat last night and I thought y'all were closed because no outside lights were on, so we drove oon past it but saw people inside so we turned around and went in to eat . We ordered 04 bean and cheese tacos and a bowl of chili. Well we got our food and the Chile was barely like warm.i went up front and ask them to heat it for me because it was cold, salty and greasy.i left it with her and after about 10 minutes I went up front to find out what was taking so long, well my child was sitting on the fryline so I grabbed it cause no one had called me. While we were waiting on it my grandson was eating his soft tacos and told me that the tortillas were hard but he was going to eat by them anyway. Well I tried my Chile and it didn't feel any warmer so I took it to the cashier and got a refund and we left. Again still no lights on we were trying to see to the car but it was dark. The sidewalk took a curve I couldn't see so it stepped off and I fell to to the sidewalk and tried to catch myself, my neck hit on a chevy suv and I landed on my left hand and knee which got scraped and my left side of my butt. I was in a lot of pain. My grandson offered to r get help but I told him to forget it. I wish I wouldn't if now, lit was a horrible experience last night. I am 66 years old and the fall is not easy on me.

I placed an order for a work event for two dozen breakfast tacos for pickup at 0730 on 10-30-2019.

1. I arrived at 0720 to pick up the order (a little early). I saw my order sitting on the counter already completed. The door stated that they opened at 0630 hrs. Why was the door still locked at 0720? They saw me and wouldn't open.

2. The motioned me to go to the drive through. I pointed to the food that I was here to pick up. They didn't care.

3. I went to the drive through...waited 10 to 15 mins for just two cars to get served and there were two more ahead of me. I was picking these up for work and they are making me late. I pulled out of line...went back to the front door, and they finally opened it a little after 0730.

4. When I went in I asked why it was very clearly written on the door what the hours were and why the opened the door an hour late the response was "the door was locked"? I repeated why does the door say 0630 and it was locked so I couldn't pick my food up. He repeated..."the door was locked".

This was completely unacceptable and I will never rely on this store to do an order for me again.

Issues:

1. Store opened an hour late when they clearly saw customers outside
2. My food was prepaid and sitting on the counter and they wouldn't let me in or bring it to me even after I pointed out to them that I was here for that food
3. Waiting not only allowed the food to get cold, but also caused me to become very stressed because I was running late for work.
4. Employees were uncaring and didn't seem to care that they were not operating the dining room as advertised.