Surprice Car Rentals
Reviews and Complaints

They are an extremely shameless and deceptive business. They literally steal from you using deceptive practices. I ended up paying an additional 500 euros for a 180 car rental through lost damage and fuel deposits. They stole cash and card deposits. And to make matters worse, the counter guy typed in my card number onto to his computer and then looked at the back for the CVV numbers and my card stopped working during my travel due to misuse.

Avoid these guys. They are a criminal organizational masquerading as a car rental compnay.

Awful, scammy, seedy franchise for Heathrow Airport. They miraculously found chunk out of a tyre on return of vehicle. I had no knowledge of this at pick up but later found a photo of the wheel arch that happened to have also recorded the prior damage. In the interim they charged for new tyre. I sent evidence 7 times to the email address they gave, rang them, no reply. Contacted through a complaints website, which informed me they had read my email...still no reply. Steer clear. They felt dodgy (a ridiculous good cop, bad cop performance between two staff when in their office, all very manipulative). Go with a company registered with a complaints body, which they are not.

The cheap price (5 euro/day) turned out to be too good to be true. They get their money anyway they can.

The employee who inspected our car when we returned looked and looked unitl he found a barely visible scratch. You know the kind; it will disappear with one swipe of a cloth with a little car polish.

AND FOR THIS THEY CHARGED US 202 EURO! Wouldn't even talk to us about it and treated us like trash at the counter.

We recommend Europcar. They told us they don't even look at surface scratches or dents that are less then 10 cm.

We rented a car at Belgrade airport. This was by far the WORST experience so far:

- They didn't provide all the services contracted online- we booked wifi and the child seat. They managed to find a seat at the end, but we had to take the car without wifi for the same price.

- Insurance that we booked was not valid for them, so they made the offer with their own insurance.

- And the worst thing is that they tried to SCAM US when we dropped off the car. They wanted to charge a parking fine, while the fault was made one day before we took the car. The guy at their desk refused to contact the parking service and acted rude, saying that we should contact them, it's not their business. When I said I don't have any phone credit left, and we are in a hurry to catch a plane, he said he can't lend me a phone by any means. After recharging at the gas station near by, I contacted the parking service that confirmed that the fault was made on a day before we took the car. After a parking service lady had confirmed that directly to the desk guy (I passed the phone to him), he didn't even apologize.

It is so said that services like this have a licence to operate. So, friendly advice, AVOID THIS AGENCY.

We rented a car from SurPrice on July 8 for a 1pm pick up in Naples Italy. The cost was $697.30 and was for a 7 day rental. Our flight got canceled and was delayed by 1 day so we called Chase Travel who we booked the car through and SurPrice would not change our reservation to July 9th even though we called once we knew we had the delay and it was well before the actual pick up time. They told us since we could not pick the car up at the scheduled date and time, that we were basically considered as a cancelation and they kept our money.

So this is a scam of a company, that will take your money even though you have no control over weather that can delay a flight. Stay far away from this company.

Booked a car from car rental company "Surprice", through "Cartrawler", to be picked up at Milan Malpensa airport for 284,49 euro, charged by Cartrawler from my credit card. Surprice was not able to process my credit card, so no rental car was delivered. They proposed a "solution" whereby I would use my debet card and pay an extra 800 euro (!) for "insurance". Of course I did not want this, so I was forced to take public transport in Italy and upon arrival rent another car, last-minute, from another company, for almost 600 euro. Cartrawler refuses to pay back my money "because there are abbreviations in the name on my credit card". Upon pick-up at Surprice however, I showed all required documents including valid ID, driver's license and credit card, and it was 100% clear that the credit card was mine and corresponded to the one used for the payment to Cartrawler. I am starting legal action now, but I still hope Cartrawler/Surprice will come forward and fully reimburse me.

Goodmorning,

Yesterday we rented a car in Sarande. We rented a car ‘volkwagens or similar’. The first car was a Dacia and didn’t sound similar to us. Anyhow, we thought it will be fine. The moment we drive we noticed that the switch of the car was not working properly. Going forward and backward was a disaster! We even asked a local to drive our car out a parking spot, and he struggled a lot. We went back to discus it. Luckily the gave us another car. The car was a Citroen and with a big scare on the window. At first the switch was working fine. However when driving the car, we noticed that the car has lack of power. In the switch 1 and 2, there were several times not enough power, on the road as well as on the mountain. Our host experienced this as well and said that the car is just broken. You cannot rent a car like this, especially in a city of Sarande. It was a complete disaster! We just called to our contact person to say that we don’t want to drive anymore and want to return the car. They offered another car which should be brand new, but a third car?! And who says this car will not be broken. We don’t have any confidence anymore in the cars you are renting. Even when we didn’t drive (only to our accommodation) we wanted to offer to pay for one day (like €80,-) and want the other amount of money back, €220. This because we return the car (the second, broken!) and therefor in my opinion it is fair to return the left amount of money, right!?

Our contact person says that it is not possible to return the money, but in my eyes this is ridiculous. I want to complain about this situation and will kindly asked to return the amount for three days rental.

We don’t appreciate that it will be handled this way.

I hope to hear from you.

Regards,

Janine