Support Pets
reviews and complaints

I'm really glad I found Support Pets. I've been wanting to register my dog as an emotional support animal for a long time, but I didn't know where to start. When I saw the ad for Support Pets, I decided to give it a try. I was pleasantly surprised at how easy the process was. All I had to do was fill out a simple form and provide some basic information about my dog.

Now that my dog is registered as an ESA, I feel so much more confident traveling with her. Before, I was always worried about finding pet-friendly accommodations and dealing with the stress of leaving her behind. But now, I know that she's allowed to come with me wherever I go. It's such a relief!

I'm also really excited to get her vest, ID, and paperwork. It's nice to have official documentation that she's a support animal. It makes me feel more secure when I'm out in public with her. And it's just really cool to have a little badge of honor for my furry friend.

Overall, I would definitely recommend Support Pets to anyone who's considering registering their pet as an ESA. The process is simple, the staff is friendly and helpful, and the benefits are definitely worth it. So if you're on the fence about it, just go for it! You won't regret it.

I had a real tough decision to make when I was looking for a new place to live. I didn't want to give up my pets, but some places just wouldn't let me keep them. Luckily, I found supportpets.com and they were able to help me out. They let me keep my little guy, but even better, they helped me get my bigger pet registered as an ESA. That was a huge relief for me because my pets are like family to me. If I had to give one of them up, it would have caused me a lot of anxiety and depression. Plus, I would have had to pay a bunch of extra fees and deposits just to keep them with me. But thanks to supportpets.com, I didn't have to worry about any of that. They made the whole process super easy and stress-free. I'm so grateful for the service they provide. It's really a lifesaver for pet owners like me. So if you're in a similar situation, I highly recommend checking them out. They're the real deal and they'll help you keep your furry family members with you where they belong.

I recently got my ESA, Buddy, and I was able to get the documents from Support Pets (supportpets.com). I was happy to receive the documents that allow me to have my furry friend with me. However, my experience with the website was not perfect. I had some trouble accessing and printing the documents.

When I first received the approval, I was on my laptop. I tried to access the page to print the documents, but I had to request a password twice. It was a bit frustrating, but I eventually got the password and was able to print the documents. However, when I tried to access the documents on my desktop computer, I had to reset the password again. I'm not sure if this is normal, but it was a bit of a hassle.

Overall, I'm happy with the service I received from Support Pets. The website was easy to navigate, and I was able to get the documents I needed. However, I hope that in the future, I won't have to reset my password every time I need to access the documents.

I gotta say, I've been pretty happy with Support Pets. They've been pretty quick and efficient with getting me what I need for my furry friend. But, I gotta say, I wish they had a more flexible Support Vest for cats. The one they have now is a real doozy - it's almost as heavy as my Cornish Rex! And it's so stiff that it rubs her raw under her arms and around her neck if she wears it for too long. Plus, it doesn't let her curl up into a little ball when she's taking a nap. It's definitely made for dogs, not cats. So, if they ever come out with a softer vest in the future, I hope they'll let me know. But, all in all, I appreciate what they do. Thanks, Support Pets!

My furry friend, Fiona, is my world. I was having a hard time finding a new place to live because she is labeled as a "Pit Mix". It was a tough situation because she is the most loving and caring dog I have ever had, and she helps me with my mental health. That's when I found Support Pets. They made the process of getting Fiona ESA certified a breeze. I was pleasantly surprised by how quickly they responded to my queries and how fast they provided me with all the necessary documents. It helped me a lot while filling out apartment applications. I am grateful to Support Pets for their excellent service.

I was impressed by the professionalism of the Support Pets team. They were very helpful and patient with me throughout the process. They answered all my questions and made sure I understood everything. I felt like they genuinely cared about me and my furry friend. They made me feel comfortable and confident that everything would work out fine.

The ESA certification process was straightforward and hassle-free. I was worried that it would be complicated, but Support Pets made it simple. They provided me with all the necessary information and guidance. I was able to get the certification quickly and without any issues.

I highly recommend Support Pets to anyone who needs an ESA certification for their furry friend. They are reliable, efficient, and caring. They make the process stress-free and easy. I am grateful to have found them, and I will definitely use their services again in the future. Thank you, Support Pets, for all your help!

I gotta say, I was pretty excited to get my hands on some ESA papers from Support Pets. I mean, who wouldn't want to have their furry friend by their side at all times? But let me tell you, my experience with this company has been a bit of a rollercoaster ride.

First off, I placed my order over 5 days ago and still haven't received my papers. I mean, come on guys, what's the hold up? I've called in and chatted with their support team a few times, but it seems like they're just dragging their feet. Apparently, there was a typo in my email address and instead of just fixing it and sending me my papers, they said I had to wait 10 more days for the account to be fixed on their end. What kind of nonsense is that?

To make matters worse, they told me I could pay again for the ESA documentation and they'd refund my first payment. But even then, I'd still have to wait 48+ hours. I mean, seriously? I'm not made of money here, people.

Now, I will say that the customer support team was pretty kind throughout this whole ordeal. But let's be real, kindness can only get you so far. I'm giving them 4 stars because of that, but my experience so far has been more like 2 stars.

Overall, I'm still holding out hope that I'll get my ESA papers soon and be able to enjoy the company of my furry friend wherever I go. But if you're thinking about using Support Pets, just be prepared for a bit of a bumpy ride.

I've been trying to get my application approved for Support Pets for a while now, but it seems like they're taking their sweet time. Every time I call, they tell me it'll be 24-48 business hours before I hear anything back. It's frustrating because I was promised that my application would be escalated, but it seems like nothing is happening.

To make matters worse, I keep getting emails about completing a survey. I've already completed it three times, but they keep sending it to me. It's like they're not even paying attention to what's going on.

Honestly, this whole thing feels like a scam. They took my money right away, but they're not providing any of the services that they promised. I'm not the only one who feels this way either. I've heard that there's a class action lawsuit being started against them because what they're doing is not just inconvenient, it's illegal.

If you're thinking about using Support Pets, I would advise against it. They're not worth the hassle or the money. If you're already in the same boat as me, feel free to reach out and join the lawsuit. We need to hold them accountable for their actions.

I gotta say, Support Pets (supportpets.com) was pretty easy to use. It was simple and straightforward, which was great. But, I gotta give it a low rating because of something that happened after I clicked to purchase. At the bottom, there was an offer for a discounted price on more access. It said it would ensure my dog could get in anywhere. So, I went for it. But then, more and more offers kept popping up for different things in different ways. They claimed to really ensure my dog could get in anywhere. To me, that's just not honest or upfront. It's misleading. Unless I misunderstood, which I don't see how I could have, it's pretty plain. So, I just think they need to be more straight forward and clear. Other than that, I have only good things to say so far.

I recently used Support Pets (supportpets.com) to receive my paperwork for my support animal. The process was pretty easy from start to finish, but there were a few things that made me question whether or not this was a legitimate service. After completing the evaluation, I was supposed to speak with a licensed therapist, but unfortunately, I never got a chance to speak with one because they did not call me. Despite this, I received my paperwork within 3 to 4 days and I read through it. It sounded legit, but unfortunately, my housing letter was not accepted due to the fact that the therapist who wrote the letter was not licensed in my state. As a result, my letter was dismissed.

I was disappointed with this outcome, but I did talk with customer service, and they were very apologetic. They explained that they were working on expanding their network of licensed therapists to ensure that this issue did not happen again in the future. While I appreciated their apology, I don't think I'll be using Support Pets again next year.

Overall, I would say that my experience with Support Pets was mixed. While the process of receiving my paperwork was easy, the fact that my housing letter was not accepted due to a licensing issue was frustrating. However, I do appreciate that customer service was responsive and apologetic. If you are considering using Support Pets, I would recommend doing your research and ensuring that the therapist who writes your letter is licensed in your state to avoid any potential issues.

I have been in need of an emotional support pet for a very long time and I finally found the perfect solution with Support Pets (supportpets.com). The process of applying for and getting approved for my emotional support pet was so easy that it was a no-brainer. The discount that I received also helped me out tremendously, making it finally affordable for me to get the support that I needed.

In today's unpredictable economy and housing situation, it is already hard enough to find an affordable apartment without the added stress of trying to find a place that accepts pets. With Support Pets, I now have an official document that I can show to my landlord, preventing them from turning me away from renting their property. This also means that they must waive any additional security deposits, which is a huge relief on my wallet.

Having an emotional support pet has helped me tremendously with the stress and anxiety that I already suffer from. I would highly recommend Support Pets to everyone who needs legal papers for their emotional support pet. It is important to get these documents now before any potential restrictions are put in place that may prevent you from getting the support that you need in the future. Don't wait any longer, get your emotional support pet today with Support Pets.

purchased the Psychiatric Service Animal package through them in December of 2022. They mailed me my dogs service documents in January, and first of all, they printed that her IDs expired on 3/2022. Service animals are registered for life and should not have expiration dates on them, also, I’ve been emailing them/calling them since January to get my documents corrected, and they kept giving me the same answer “your concern is being reviewed and someone will contact you when the issue has been resolved.” It is now April, and I’ve received no update and no corrected documents. I took my business elsewhere because their customer service was Soo terrible! I DO NOT RECOMMEND THIS COMPANY BY ANY MEANS! I rarely leave bad reviews, but this unprofessionalism is inexcusable.

Ordered this March 25, got papers right away. Ordered the Vest Kit extra and they charged me twice...$67.00 TWICE! Called and emailed SEVERAL times and have been getting the run around for the last month and still NO VEST KIT, i finally called my Credit Card and got the SECOND CHARGE OF $67.00 REMOVED, but obviously paid interest on a charge they were not authorised to make! Now here it is a month later and still no VEST KIT, ID CARD OR ANYTHING ELSE I PAID EXTRA FOR! OH AND YES THEY TOOK ALL THEIR MONEY AND THEN SOME, WITHIN 30 MIN OR ORDERING! ONE OF THOSE TAKE YOU $$$ AND RUN COMPANIES? HMMM MAKES ME WONDER!

DON'T ORDER FROM THEM NOW (MAY 5TH, 2022)! They are taking orders and do not have the product to deliver. I sent back our vest for the dog that was extremely small on 3/29 requesting a new one and every week I am told they are still waiting on vest to come in...something about the truck drivers. The first delivery in February took 6 weeks because of truck drivers and supply problems but now this again. Not sure how a business can take orders from people without having the products to deliver but I am looking for a refund. Once the vests come in, I will purchase one. Today's cust service rep was fantastic but the company, that's another story.

is there a zero, I got an esa paper for my dog Mia, my baby girl it came quickly and I was so pleased, then I ordered a vest for her waited forever and I mean forever never got it so I decided to email them like where s the vest they were like on back order and I was like its been months REFUND ME THANKS THEY REFUNDED THE ESA NOT THE VEST AND I WAS LIKE HELL NO YOU OWE ME 39.50 FOR THE VEST AND THEY CANCELLED MY ESA PAPERS FOR MY MIMI THEY THEY TOLD ME THEY REFUNDED ME I CALLED MY BANK AND THEY WILL REFUND ME F.U . SUPPORT PETS DO NOT BUY ANYTHING FROM THESE PEOPLE THEY ARE A *** AND I CHECKED THE DR CREDENTIAL BOTTOM OF THE BARREL GARBAGE IN FACT

I could not believe that I would be accepted. I suffer with a lot of health problems and I'm disabled. Having anxiety, panic attacks, depression and stress is really bad especially when you don't have any support. Thanks to Support pets now I am able to have my pets with me at all time and everywhere. My pets are my emotional support. When I am with them they keep me distracted from feeling alone or stress. Before this I was unable to get out my house much do to fear and being depress all the time. I hated leaving my pets behind I felt sad. Now I get to take them every where. I can't express how grateful I am for all the help I got from support pets.

Ive paid for products that I have yet to receive and none of my calls are returned. I send emails some they and some they dont their response to my emails is someone in management will be in touch with me in 24 hours but they never email me back. They put on their website application that you can register multiple dogs but dont tell you , that you have to pay for an additional vest. Ive talk to seven representatives with seven different answer they even said they will refund me back $25 that Ive yet to see in a month. They got me for almost $200 and Im a disabled senior on a fixed income.I have now Better Buisness involved!Shame on them to do this to an older woman!

Support Pets got my girl's ESA letters out immediately as the police were actively trying to take her away from me after a new ordinance was put into place. Even though I had her tagged in my city for two years prior. I was able to get her tagged with the letters. Now the physical items (tag, certificate, I.D. card, and vest) took a while to get with quite a few phone calls. I received everything I bought . I finally received the vest today. My dad has had more issues with getting than I did. We are still waiting on one more vest, but overall I am happy with the quality of the items. It just took three months to get everything. Customer service has always been helpful and professional when I call.

I would give zero stars if possible. Horrible customer service, more like lack of customer service. Super shady. Charged me for my three pets, cancelled the ESA paperwork for two of the pets because it was under the same email address, told me they could refund me and to send an additional application in under a new email address. Did that. Card declined. I have money? Try a different browser. Oooookay. Did that. About 20 times. Had my mom try on a completely different computer and WiFi server. Declined. Had my mom try her credit card. Declined. Tried a different card. Declined. Waited until the next day. Declined. About 100 emails from them later advertising all kinds of unnecessary things, they tell me their system just won't let me purchase and basically to get over it. Cool, cool.

I ordered the package and the website allowed you to add items however you aren't able to go back and remove items on your own. Your forced to email them directly. In addition, They don't send you an itemized receipt showing what is being charged. Also, they processed the order without the system saving my profile entry. It was very confusing. When I called to cancel the order, within the time frame, the person on the other end wasn't very pleasant and sounded like I was annoying her. Whomever you guys have working from home, answering the phone as your CUSTOMER SERVICE, I'd reconsider. They were rude and solidified reasonings why I wanted to cancel. Her name was Kolendre (sp) on 07/11 @ 4:10pm. Very unprofessional. After reading the RECENT comments here, It's what help me finalized my interest to cancel.

I have notified this company repeatedly that Alaska Airlines will NOT accept the documentation that was provided by them without the name of the Dr's practice. They keep sending me the same form with only the Dr's name and no practice. I think it's because there IS NO PRACTICE. When I call them their customer service representatives can't give me the name of the practice, the phone number or contact name for their corporate offices,, every question I ask them, I get the same answer "I don't know". I believe this is a fraud company. The paperwork they charged me 97$ for is useless. The airline will not accept it. My friend is having the exact problem with this company with the same results. I have filed a dispute with my credit card company for a full refund. If you want ESA paperwork, go to a Dr. that can issue one to you in person. This company is a fraud!

Customer service is awful. Ordered the vest, tag, documents etc and paid over $100.00. Was delivered at the end of May and most certainly not to me. Instead of taking ownership they tell me to call the post office and file a complaint. Absolute crap as the post office is not going to do anything. They literally took my money with no problem and the customer service has been horrific getting this solved. They say it shows delivered. Awesome. Wasn't delivered to me. Will never use them again and hope they are happy taking money from a single mom. [censored].

I was pretty bummed out about the shipping delay when I ordered from Support Pets. My hubby's gotta go to MD Anderson for some cancer stuff and I'm going with him. We need our boy Gage with us through this tough time. He's a real sweetie and always knows how to make us feel better. We can't imagine going through this without him by our side. But, you know, things happen and I'm sure they're doing their best to get our order to us as soon as possible. We're just really looking forward to having Gage with us during this difficult time.

and I am feeling really frustrated with Support Pets right now.

I gotta say, I was really excited to find Support Pets online. I mean, who wouldn't want to be able to train their own service dog, right? So I signed up for their online course and started working through the lessons. And let me tell you, it was not easy. There were a lot of things to learn and remember, and it took me a while to get through it all.

But finally, after weeks of hard work, I was almost done. I just had a couple more lessons to go, and then I would be ready to start training Sheba. I was so excited, I could hardly wait.

But then, disaster struck. I logged onto my computer the next day, ready to finish up my course, and...nothing. It was all gone. All my hard work, all those hours I had put in, just vanished into thin air. I couldn't believe it.

I tried contacting Support Pets, but all I got was the runaround. Nobody seemed to know what had happened, or how to fix it. And meanwhile, poor Sheba was still waiting for me to train her. I felt like I had let her down.

I don't know what to do now. I paid a lot of money for this course, and I feel like I've been ripped off. All I want is to be able to finish what I started, and make Sheba the best service dog she can be. Is that too much to ask?

So if you're thinking about signing up for Support Pets, I would say...proceed with caution. Yes, it's a great idea in theory, but in practice, it's not so simple. And if something goes wrong, you might find yourself in the same boat as me. Frustrated, angry, and out a lot of money.

I gotta say, I'm feeling a bit mixed about Support Pets. On one hand, I was able to make a purchase for what I thought I needed. But on the other hand, I was left feeling a bit confused and unsure about what I had actually bought.

After making my initial purchase, I was prompted to buy more without any clear indication of what I was actually purchasing. It wasn't until I went back a few times that I was able to see that I had placed an order. Even then, I wasn't entirely sure if everything had gone through okay.

Overall, I'm feeling a bit uncertain about my experience with Support Pets. While I appreciate the idea of having a support animal, I'm not sure if I would use this service again. It just left me feeling a bit too confused and unsure about what I was actually getting.

Yo, so I gotta say, my experience with Support Pets (supportpets.com) hasn't been the best. When I was trying to enter my dog's vest size, I got redirected to some sketchy site called ontraport. Like, what the heck? I don't wanna get hacked or anything, you know? And in the past, I've had trouble getting paperwork from these guys. It's like, come on, man, I need that stuff to prove my dog is a legit support animal. I'm starting to wonder if these guys are even safe or reliable.

Honestly, I was thinking about not renewing my membership with Support Pets. But then they sent me an email asking me to review their service, and I figured I'd give them one more chance. So here I am, writing this review.

Look, Support Pets, if you're reading this, I'm not trying to be a jerk. I just want to know that I can trust you guys. If you're really legit, then call me at my number (I'm not gonna put it here, but you know who I am). That's all I'm asking. If you can prove to me that you're safe and reliable, then I'll keep using your service. But if not... well, let's just say I'll be looking for a new support animal provider.

So yeah, that's my review. I hope it helps someone out there. And Support Pets, if you're reading this, please give me a call. I'm waiting.

Yo, let me tell you about my experience with Support Pets. First off, the prices are straight up wild. Like, I'm talking 99+++++ equals over $200. That's just ridiculous, man. And don't even get me started on the upcharges. I was already ordering and they hit me with a 50% off link, but when I used it, the price was still the same and they tacked on an extra $40 for the ID cards that were supposed to be included in the "deluxe package". That's some scammy stuff right there.

Honestly, they could have handled it better. A little more class and honesty would have gone a long way. But instead, they just left me feeling like I got ripped off. It's a shame, because I really needed a support pet and was hoping this would be a good option. But with prices like that and shady practices, I don't think I'll be going back anytime soon.

So, I saw this ad for Support Pets on the internet and it said that I could take my pet with me wherever I go. It sounded like a great idea, so I clicked on it. The ad said that it would only cost $79, but when I checked my credit card statement, I saw that they charged me $89! That's not fair, that's like bait and switch, you know?

And then, after they charged me $89, they wanted me to pay another $67 for some document and ID card so that I could take my pet with me. I mean, come on, that's not what the ad said! It said that I could take my pet with me everywhere, no extra charge. I'm really not happy with this purchase and I want my money back and my order cancelled.

I think it's really important for companies to be honest with their customers. If you say that something costs a certain amount, then that's what it should cost. And if you say that something is included, then it should be included. I don't like feeling like I've been tricked or misled, you know? So, I would not recommend Support Pets to anyone.

I recently placed an order on Support Pets website and was disappointed to find that there was no option to apply the $10 off coupon that was provided to me for my next purchase. This was a bummer because I was really looking forward to saving some money on my next order.

To make matters worse, when I reached out to customer service to inquire about my previous order, they were unable to locate it. This was frustrating because I needed to reference that order for some important information.

On top of that, a few weeks ago I received an email from Support Pets with three different links that were supposed to help me with any questions I had and narrow down my search. However, when I clicked on two of the links, I was directed to a page that said the website didn't exist. This was confusing and made me question the reliability of the company.

Overall, I'm disappointed with my experience with Support Pets. It seems like there are some issues with their website and customer service that need to be addressed. I hope they can improve their services in the future so that customers like myself can have a better experience.

I had a bit of trouble with Support Pets when trying to register my second dog. I sent an email with all the necessary information, but I haven't received a response yet. It's frustrating because I already paid for the ID and harness bundle, but I received an email saying that I didn't. I decided to just purchase the ID for now, and everything seemed to be the same as when I first made the purchase. I even got the same video thanking me for my purchase. But now I'm worried that the ID won't arrive again, and I'm not sure if it's my fault or theirs.

So, I gotta say, my experience with Support Pets has been a bit of a mixed bag. The first time I signed up, I was pretty disappointed that I didn't get the leash to go with the collar. But, I decided to give them another shot and renewed my registration for a second year. This time around, I finally got the right size vest for my furry friend, but I'm still waiting on her collar and leash to arrive.

On top of that, I'm also waiting for her paperwork with her support pets Italian and the card to carry with me. It's been a bit frustrating because I'm actually moving in the next month or so and I really need to receive this paperwork before I go. I'm hoping it arrives soon so I can have peace of mind when I'm traveling with my pet.

Overall, I think Support Pets has some room for improvement when it comes to their delivery times and making sure customers receive all the necessary items. But, I do appreciate the service they provide and the support they offer to pet owners. I just hope they can work out some of these kinks in the future.

Support Pets is a website that offers a service that some people may find unnecessary. Personally, I think that it's possible to get a letter from a therapist or doctor that would serve the same purpose. However, I understand that some people may find it easier to use this website to get the documentation they need.

One thing that concerns me is that some people may be taking advantage of this service. They may be getting the certification even if they don't really need it. This could make it harder for people who truly need the certification to get it. I'm not a doctor, so I can't say for sure who needs a support pet and who doesn't. But it seems like there are a lot of people out there with these certificates, and it makes me wonder if some of them are not really in need of a support animal.

Overall, I think that Support Pets is a website that could be helpful for some people. However, I also think that it's important to be honest about whether or not you truly need a support animal. If you do, then this website could be a good resource for you. But if you don't, then it's important to consider the impact that getting a certification could have on other people who really do need it.

Around 4/1/2022 i bought a support pets *** documents from support pets.i also bought 2 additional packages for $67 ea totaling $134.the next day i canceled the 2 additional packages for the $134.there seemed to be no problem and said they would issue a refund.after 2 months of not getting the refund i called them and they assured me they processed the refund and my bank has it.When i contacted my bankn they said they didnt have it when i told support pets they said theres nothing they can do and have refused to issue a new refund.i disputed it with *** fargo and they called *** to see if they ever received the notice of refund and they said no.*** fargo could not return my money because i did not have a email stating support pets would refund and for how much.at this point support pets is not answering the phone and will not return calls.

I purchased an *** with a package deal including a dog vest and id name tag on march 11, *** name tag. after several attempts to get them to ship it to me... I called again and requested my money back. The lady told me it would take up to 14 days. I never received my money. I called them 3 times since and requested my vest and id to be shipped. Each time they gave me a shipping number that was invalid and the package was never shipped. I called them today June 8, 2022 and got no help from them. The lady I spoke with said all I can say is the package was shipped. I called DHL tracking services and they say the package was never dropped off at their facility for shipping. I have saved every email between them and me trying to get my purchase. At this point I would just like to get my money back.

I have been trying to obtain custom landlord forms from Support Pets since 6/9. I was originally given the wrong information and told the fill out the request via a website that no longer works. I sent in my form and I am still waiting to hear back. The timeline Support Pets has long passed (confirmed by *** via phone support on 6/22) and I still have not received my completed custom forms. When you call phone support, they blame corporate. After *** continued putting me on hold for 25+ minutes to speak with her supervisor about what was wrong, I finally asked to speak to them. Somehow they were suddenly busy and on the phone with someone else. I asked to stay on hold since I had already spent 45+ minutes on the call but *** said I would need to call back. I am beginning to think this company is a scam. They are now unresponsive and unhelpful after getting my payment.

Support Pets has known that ESAs are no longer accepted on airlines since December . They will ONLY accept Service Animals. Yet, I was told by a representative before I purchased this in no uncertain terms that my ESA animal will be allowed on the airline with me and NOT under the seat. I have since been told by the airlines that this is not the case and Support Pets representative should have told me this. I feel like I have been completely duped. There is absolutely NO difference between having your ESA certificate and simply flying with your pet. There are NO accommodations for ESAs at all. When I called to say how upset I was, I was told I should have read the terms and conditions. I have attempted to reach a supervisor for 3 days. All I get is someone trying to speak in circles. What they will not admit is that there is NO DIFFERENCE between ESA and flying with your non ESA pet. DECEITFUL AT BEST

Renewed membership with SP, giving the opportunity to list a second therapy dog to include a second therapy vest which was the wrong size. I immediately requested a return for exchange to correct size on 7/9. Filled out the proper forms, received RMA #, returned through Stamps.com (have the record of return) It was delivered 8/2. I waited 10-14 days & when I didn't received the exchange, I called to inquire. Customer Service acknowledged receipt & asked that I give it more time due to COVID-19. I called again on 8/24 & was asked to give it some more time but they would escalate the issue. On 9/8 I called Customer Service to inquire & was asked to give it more time but it would be escalated once again. 9/8 I received an email asking for more information on the matter; they sent instructions for receiving another RMA form with a link to send back the item I no longer had. I sent a PrtSc of Stamps.com return. On 9/9 I CS sent email saying the vest was never received...

I placed an order on 6/3/22 for an *** letter as well as a printed copy of the documentations, altogether costing ($97+36.65 = $133.65). Their website promises a letter within 24-48hrs. I filled out the questionnaire and awaited my letter. I later received a message via email stating they didn't receive my questionnaire and I have now filled out the questionnaire x 5 times (most recently on 6/7). I have called and/or messaged them over the past 3 days. They claimed they didn't have my questionnaire although I have confirmation emails refuting that. I have copies of all chats I had with the company. They claim that they are uncertain why I am experiencing problems and refuse to let me speak with a supervisor. They claim they will "expedite" my concern on a daily basis but I am still awaiting days later. I am concerned that I may never get the letter and will need to dispute the charge with my credit card company. I am very saddened they would prey on individuals with mental health conditions.

On April 21, 2022, I applied for paperwork for an Emotional Support Animal for my 90-year-old mother. I filled out the application and, on the application it asked "Enter your full name to be listed on your *** Documentation" So I entered my mother's name, ***. Support Pets sent me a copy of the application that I filled out (attached below). The application that Support Pets sent shows my mother's name listed as the name the documentation should be made out to. When I received the documentation, it was made out in my name ***. All the questions were answered by my mother since the *** documentation was for her. I have called them almost daily since I got the incorrect name on the documentation. Nothing has been done to correct it. The first time I contacted them they sent me a link that if I filled it out would make me pay again for another number. Since it was their mistake, I would like the name changed to my mother's name. Please help me get this straightened out.

I purchased a service a service from SupportPets, they have failed to deliver on the service I paid for. They have not been able to full fill service. I purchase the emotional support animal service from SupportPets. They provided be with letters allowing me to fly on commercial flights with my emotional support animal (dog). In exchange for my fee, SupportPets agreed to provide airline ESA forms on demand. 2 weeks ago, I submitted a request for 4 airline forms from SupportPets, they have failed to provide them to me and are unresponsive when I call them and email them. Problems: 1) the form SupportPets sent me does not include my middle name "Ida" and will be rejected by the airline. 2) the form SupportPets sent me does not include the correct confirmation number "V7C18S" and will be rejected by the airline. 3) I am still missing forms For the following flights: YDUPOR - American XXX - XX/20 DCA-MIA-SJU UIZOHL - JetBlue XXXX - XX/27 SJU-DCA A6PJ2P - Frontier XXX - XX/18 DCA-DEN & 1/4 DEN-DCA

I have not received the product I pain $100 dollars for in the time expected. I am unable to contact the company to resolve the issue. When completing my order and payment for ESA documentation I was sent an email that I should expect to wait up to 48 business hours to receive them. They order was completed on Dec 17, 2020 and it is now Dec 31, 2020 and I have not received the ESA papers. Understanding that mistakes happen I expected to contact customer service and get this issue resolved, I was wrong. When I called customer service I was greeted with a recorded message that informed me they have a website where I can contact support. That's it. No option to speak with anyone. I went to the website and attempted to use the "contact support" option. This takes you to a box to enter your complaint. Unfortunately, you are unable to type in this box. I don't know if it's a software/internet issue or what but I do know I have spent almost $100, do not have my product, and am unable to contact anyone to resolve the issue.