EntirelyPets Pharmacy
Reviews and Complaints

I placed an order with Entirely Pets Pharmacy for an emergency prescription for my cat on September 6. Their website says that as soon as they receive and confirm the order with the vet, they ship your order. I paid $36 extra to have it delivered the soonest available time they had available. I called the pharmacy to make sure they have approved my order September 7th. My order was expected to arrive September 8th, yet I have not received my order and the tracking number they provide says it will arrive on the 12th. This is an emergency prescription. It is absurd they lie saying the package will be shipped as soon as it is processed.

I recently had an experience with EntirelyPetsPharmacy and it was not a good one. I had a simple automatic prescription for one of my pet's medications that they couldn't seem to manage. It was frustrating because they didn't seem to care about fixing the issue. I wouldn't recommend them for any important prescriptions that your pet needs daily.

They had a lot of "system issues" according to them, and there were many human errors as well. They never sent an auto-shipment order on time and never notified me of any issues. I only found out about the problem when I didn't receive the prescription and had to call to find out the order status. It was a hassle and it made me feel like they didn't care about my pet's health.

To make matters worse, I had to replace my credit card with a new one and gave them the new number on three different occasions. However, they continued to use the old card number which declined each time. They never contacted me to let me know that the charge had declined, and when I asked them about it, they said it was due to "system issues". It was frustrating and made me feel like they weren't taking my concerns seriously.

Overall, I don't think EntirelyPetsPharmacy is very good at managing their business. They never showed any urgency about my pet getting her medication, and every time I spoke to them it was like they didn't care. My pet's health is too important to entrust it to a pharmacy that is both incompetent and apathetic. I would recommend finding a different pharmacy that is more reliable and cares about their customers.

I gotta say, I had a pretty bad experience with EntirelyPets Pharmacy. I ordered some meds for my pups way back on 4/15/2017 and it's still "Pending" as of 5/24/2017. I've sent them a bunch of emails and haven't heard anything back in weeks.

Last week, I called them up and they said their system was down. Then they called me back and said my wife put in a separate order, but she didn't. Finally, I got a call from a rep who didn't seem to understand that the order was placed on 4/15. She said they'd have to fax the subscription again, even though my vet had already acknowledged the previous faxes.

And get this, Entirely Pets doesn't even call your vet's office to verify they received the faxed prescriptions. They just keep sending them over and over again. That's not cool, man. They need to step up their customer service game and make sure they're doing everything they can to get those prescriptions filled.

Anyway, my vet's office was closed by the time EPP finally reached out to me, so they said they'd have to wait until Monday. I followed up with them on Tuesday and still didn't hear anything back. So, I'm done with this company. I'm cancelling my order and I'll never shop with them again.

I recently placed an order for lactate ringers on June 8, 2020 through the EntirelyPets Pharmacy website. After multiple attempts to contact them, my vet authorized the order on June 17. I called on June 18 to check on the status of my order and was informed that it would ship on the 19th. However, I did not receive a shipping notice and emailed them three times with no response. I finally called again on the 22nd and was put on hold for over 40 minutes before speaking with Ariana. She couldn't tell me why my order didn't ship and I was frustrated with the lack of communication.

To my surprise, I was informed that there were extra shipping charges due to the weight of the order. I had to wait for them to calculate the additional cost, which was over $100. When I asked why I was never contacted about the issue, the response was that the website states there may be additional shipping fees for heavy items. I explained that I had contacted the company more than five times and was never informed of the issue. They couldn't provide an answer and I asked them to cancel my order.

I was then transferred to a "manager" named Shaun, who attempted to explain that the order was heavy and would cost more to ship. I reiterated that I would not have known about the extra shipping fees if the company had not contacted me. I asked them to cancel the order, but Shaun put me on hold again to verify whether the Rx was approved. I was confused by this and when he returned, he talked over me and repeated that the website states there may be extra shipping fees. I once again asked them to cancel the order.

Overall, I had a terrible experience with EntirelyPets Pharmacy. Their customer service was lacking and they should have contacted me about the extra shipping fees. I would not recommend this company to anyone.

I recently had an experience with entirelypetspharmacy.com that left me feeling frustrated and disappointed. My beloved dog has congestive heart failure and requires five different medications twice a day. After spending a whopping $4,000 on vet bills, I was looking for a way to save some money on his medication. That's when I stumbled upon entirelypetspharmacy.com. I thought I had hit the jackpot - a place to buy medication at a lower price. But boy, was I wrong.

I placed an order on April 7th for three different medications, one of which was Pimobendan (Vetmedin). I even mailed them a prescription for one of the medications and instructed them to obtain a transfer from another pharmacy for the third medication. I paid for expedited shipping, hoping to receive my order as soon as possible. However, it's been almost three weeks, and I still haven't received my order. To make matters worse, I received no response when I inquired about the order after waiting for a week and a half. I tried again after two weeks, but still no response. I should have called them earlier, but I didn't. It's my fault.

Finally, after 19 days, I called them and miraculously got a hold of someone. The customer service representative informed me that they were out of Pimobendan and that it was on backorder. I couldn't believe it. The one medication I was expecting them to mail ASAP, they ran out of and didn't even bother to let me know. I was beyond frustrated and disappointed. I wish I had read the reviews about this company sooner. If I had, I would have avoided relying on them at all costs - especially for the sake of my dog.

In conclusion, entirelypetspharmacy.com was a complete and utter disaster of a company. I learned the hard way that you get what you pay for. I hope others can learn from my mistake and avoid this company at all costs.

I gotta say, I'm not too happy with my experience with EntirelyPets Pharmacy. I placed an order for three different medications for my pup about a week ago, but they only shipped out two of them. I made sure to let my vet know about the order and they faxed over the necessary approval, but apparently the pharmacy didn't receive it for one of the meds, Vetmedin 5mg. This was the main reason I chose to order from them in the first place, since it was out of stock at other places and cheaper here.

I called on the third day to check on the status of my order and the lady who answered was pretty rude, telling me they never received the approval for the Vetmedin. But when I checked with my vet again, they confirmed that they had sent the fax for all three prescriptions and even sent it again for the Vetmedin that same day. The pharmacy then sent me a tracking number, so I assumed they had finally received the approval.

But then yesterday, I received my package and it only contained the two medications they had already shipped out. I called them up again and they kept insisting that they hadn't received the approval from my vet yet and that they would send another fax. But if that's the case, why did they send an incomplete shipment in the first place?

I asked for a refund and for them to send me an email confirming that they haven't received the approval yet, but so far I haven't received either. My poor dog needs this medication to stay alive and all I've gotten from ordering from this pharmacy is a lot of frustration and wasted time. I wouldn't recommend them to anyone.

I recently had a terrible experience with EntirelyPets Pharmacy (dba Healthy Pets) and I must say, it was a complete nightmare. I placed an online order on August 18th, 2021 and to my surprise, I never received it. I was extremely disappointed and frustrated with the lack of communication from the company. On August 23rd, I received a notification that my order did not exist. I immediately contacted a supervisor named Pyle (driver) who was very rude and unprofessional. He told me that I needed to contact my vet and have them respond. I was shocked and confused as to why they took my money if they hadn't heard back from my vet. I asked why they didn't send me a message and he just brushed me off. My horse really needed that medicine and their office was completely incompetent. I demanded that they send my money back and close my account. I was put on hold for several minutes and no one ever got back to me. I made several calls and still nothing.

A few days later, I received more texts from my vet telling me to call Entirely Pets RX. I was frustrated because they had sent a total of 13 faxes to my vet. I asked why they were still sending faxes to my vet when they had only gotten one approved out of three. Aren't all three prescriptions on one sheet? I told them to just fill the one they had and stop faxing my vet. I was extremely disappointed with their lack of communication and professionalism. I decided to go to a more competent company that gives updates if there is a problem right away, like Chewy (who delivered my order in just one day!).

On September 2nd, a few days ago, they sent my vet faxes and my vet called me. I told them to throw all Entirely faxes away and send faxes back to Chewy. Entirely only had a fax for Equioxx for $72, so they charged me again on top of the $125.41 (that I never received and was never refunded).

Today, I received an email from them asking me to click a link if I received my shipment or another link if I didn't receive it or if I cancelled. I highly doubt they will get this right. The first time they charged me $86 for the Equioxx and the second time they charged me $72. I feel like they are shysters and I would never recommend them to anyone.

In conclusion, my experience with EntirelyPets Pharmacy (dba Healthy Pets) was a complete disaster. Their lack of communication and professionalism was extremely disappointing. I would not recommend them to anyone and I will never use their services again.

I recently had an experience with EntirelyPets Pharmacy that left me feeling frustrated and disappointed. I needed to order Lysine for my cat, but it was out of stock everywhere else. I found it on their website and placed an order on February 11th. The website said it was "in stock," but after a week went by, I hadn't received any updates on my order. I received plenty of emails trying to sell me other products, but nothing about my much-needed item.

After 10 days, I decided to call and check on my order. It was difficult to get a live person on the phone, but when I finally did, I was told that the Lysine was on backorder but would be in "on Thursday," which was two days away. I was also told that it would be sent priority mail with no extra charge. However, the next week came and went, and I still hadn't received my order. I tried calling again, but it was impossible to get through to a human. I left messages and missed a call or two, but even the call-back feature didn't work for me.

At this point, I had sent numerous emails and was fed up with the lack of communication. I wanted to cancel my order because it was obvious that it wasn't going to arrive anytime soon. When I checked my account, I saw that it was still "pending," and the date I ordered it had changed to the date I called the first time, which was now later in February. Finally, I was able to reach a human and told them I wanted to cancel my order. I was also informed that the product was still on backorder.

It's now March 19th, and I still haven't received a refund. I was told it could take up to 10 business days for the refund to process, but when I checked my online banking, I realized that I still hadn't received the money back. I called again earlier this week and was told that I would receive the refund in 24-48 hours. When I asked for a confirmation, I was told that they don't provide that. As of now, I still haven't received the refund.

Overall, my experience with EntirelyPets Pharmacy was frustrating and disappointing. I would give them 0 stars if possible. While I did eventually find the Lysine powder elsewhere, I wouldn't recommend this company to anyone. The lack of communication and poor customer service left a bad taste in my mouth.

I placed an order on September 2nd on EntirelyPets Pharmacy website. After waiting for 5 days, I noticed that the status of my order was still pending. I decided to call their customer service department to inquire about the status of my order. The customer service representative informed me that my vet had approved the order that day and that the product would be shipped within one day. However, two days later, there was still no change to the status of my order, so I called again.

To my surprise, I was informed that the prescription was on backorder since September 2nd! I was not notified of this, yet my credit card was billed the same day, before my vet approved the prescription! This is not how companies usually operate, as they charge the credit card when the product is shipped, not before! Moreover, they failed to communicate about the shipping status of my order, yet the email I received from them stated, "If we have any difficulties with this (the order), we will either call you or email you again." Unfortunately, I never received any communication from them. On their website, it clearly states, "We do not bill customers for their order until after the products have shipped." Clearly, this did not happen!

When I asked them why they didn't contact me, their response was, "I am sorry for the inconvenience." They promised to send the product when restocked, but they had no idea when that would be. I asked to speak to the supervisor, but I was told that he had left for the night. It was only 5 minutes before closing, and they only had 3 customer service reps, two of whom were new. I then asked to speak to the person she reports to when the manager was not available, but I received no response.

As someone who has been a manager for CS for 15+ years, I know that there is always someone assigned for escalated calls such as this one. Needless to say, the next day when I spoke to the manager, the order was cancelled, and a refund was issued to my credit card. The manager promised to call my vet to explain that the order had not gone through and that another company would make another request. However, I am still waiting to see that credit on my credit card!

Overall, my experience with EntirelyPets Pharmacy was disappointing. They failed to communicate effectively with me, and their billing practices were questionable. I hope they can improve their customer service in the future.

Don't even think about ordering from Entirely Pets Pharmacy! I had the worst experience with them. I waited for weeks and no one called me. After being on hold for 45 minutes, they told me that they couldn't fax my vet because the number wasn't supplied. But, their system automatically selected the vet with the included info in the profile, and I couldn't update it. I was so frustrated! While I was on the phone, they Googled the number and faxed the prescription. I thought everything was sorted and that it would ship soon, but I was wrong. I waited another week, and still nothing. So, I called my vet, and they told me that they approved the prescription a week before. But, because I asked a lot of questions, I found out that Entirely Pets only sent 1 of 2 prescription requests. I was so angry! I had ordered two medications, and they only sent one request. I had to call Entirely Pets again, and after waiting for 30 minutes this time, the customer service rep told me that the vet only sent the one prescription. I was so frustrated that I replied, "No, it's because Entirely Pets never sent the other request." Finally, they resend it. I called my vet back again and told them that they should have just received another request. But, guess what? It turns out that the rx request for the 2nd item is just not on the form, and Entirely Pets still has not sent the correct request. I had to wait on hold AGAIN for an obscene amount of time. It was so frustrating! My only recourse was to ask the vet to send an approval for any and all scripps I may order so I don't have to waste so much time again. Or, better yet, never order from them again and go elsewhere. I also talked to my vet about this, and she laughed when I told her which company was creating so much trouble. She said that this is the umpteenth time she'd had to deal with such challenges. So, I would recommend that you stay away from Entirely Pets Pharmacy.

I been using EntirelyPets Pharmacy for a while now, and I gotta say, I'm not too happy with their service lately. I got my dog on two medications, and I got a monthly auto-shipment set up for them. But for the past three months, one of the meds has been missing from the shipment. It's been a real hassle trying to get it sorted out.

The first time it happened, I had to wait an extra five weeks to get the second med shipped to me. Then in June, I called customer service to let them know about the missing med in the June auto-ship. The customer care rep told me he'd take care of it right away and that I'd receive an overnight shipment. But I never got it. When I called a week later, the next customer rep had no idea what I was talking about, and I had to start the whole process over again.

This time, the rep told me I'd receive the shipment right away, and one week later, I had to call a third time to ask about it. The female rep I spoke with told me I'd receive it within three days. But another week went by, and I had to call customer care again. This time, the rep told me that the last rep quit her job, and so my order was lost. He assured me he'd send the shipment overnight, but it took four more days to receive it. And when it finally arrived, it was the WRONG MEDICATION. They sent me a medication for a cat, and my pet is a dog.

I called customer care again today, and the rep actually hung up on me when I started discussing the history of this issue. I called back five more times, and he continued to hang up on me. It's been a real nightmare trying to get this sorted out. The customer service is ATROCIOUS at this company, and I've had to go to my vet's office to purchase the medication every week for the last three months while I've dealt with this issue.

I wouldn't recommend using this company. It's impossible to reach anyone at this company who works in management, and it's impossible to reach anyone at this company who will actually resolve an issue with a shipment. Save yourself the hassle and go somewhere else.

Please stop sending me your ads , sadly I had to put down my precious friend, thank you so much. He had cancer, thanks for understanding.

I placed an order on 3/5/20 for a non-Rx, in stock item. According to your website my order has been "pending" for 7 days now. My attempts to contact someone at your company regarding this became a 3 day ordeal. My first attempt was an email which as of today, 3 days later, I have received no response. And btw the links on your website go nowhere. I had to open my email and manually enter your email address. My second attempt was online chat in which I waited in a queue for almost an hour to get booted out when I was close to the top of the line. My third attempt was to call. I had to make no less than 7 calls before I actually was connected to the company and then had to wait another 25 minutes before a person came on the line. The customer service person was less than helpful. I basically was told that the order will ship when it ships and that I could not cancel the order. I asked for a supervisor who then told me that the order did ship and it takes awhile for the info on the website to update therefore I could not cancel order. When I asked for at ship date and a tracking number he immediately dumped me back to the original customer service person. She said she did not have that information which I find suspicious if the order actually shipped. She continually talked over me not allowing me to ask further questions and then hung up on me. My fourth attempt to get a straight answer from your company about my order was to go back to live chat. I waited in the queue again for an hour and finally got through. It took the person on live chat 30 minutes to find my order and let me know what the status is. This person said she contacted the warehouse and it should ship today. This is curious since I was told by the supervisor that it had already shipped and that was why I could not cancel the order. Someone or everyone is lying! I totally regret not researching the online customer reviews of your company before placing an order. I have read many of the numerous negative experiences other customer have had and they are very similiar. I know that your company could care less about mine and others' dissatisfaction but I have left several online reviews about my experience and will share it through social media to discourage anyone else thinking about ordering from your company. I am watching my credit card to make sure I am not charge for something I don't have. Shame on you people for treating customers, whom you make a profit from, in this manner.

We need potassium gluconate for our dog and we have ordered a couple of times from EntirelyPets. It is very difficult to find i Europe. Last was in November 2018 and I still haven´t received the tablets. After more then 30 emails, they have responded to maybe 5 and several calls they responded yesterday and canceled my order. They state in their policies that they will not charge you before they ship the goods and yesterday I had enough. I asked if I could charge them interest from my ordering date until now and they canceled my order. I have never in my 30 years in financial industry experienced a more arrogant attitude and lack of customer services as with EntirelyPets. I sincerely hope I never will have anything to do with them again.

My order details:
10/02/2017
Atopica for Dogs 16.1-33lbs 50mg (30 caps)
Item# IWM030911B
I had a needed vet prescription for buying this item. Attached it to my order.
I got no tracking information, no confirmation via email even though I paid extra for this. I thought buying from this website would save me some money, but looks like I have no choice than buying it elsewhere.
Oh yes, their customer service doesn't reply. I have no idea what to think.

I ordered different supplements for my cat from the website www.entirelypetspharmacy.com. I paid about $200 for the order and priority shipping, but the seller provided only useless confirmation email, which didn’t contain anything helpful. I sent several emails, but no response. After 3 weeks my order hasn’t been delivered. The seller continued to keep silence. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.