EntirelyPets Pharmacy
reviews and complaints

I placed an order with Entirely Pets Pharmacy for an emergency prescription for my cat on September 6. Their website says that as soon as they receive and confirm the order with the vet, they ship your order. I paid $36 extra to have it delivered the soonest available time they had available. I called the pharmacy to make sure they have approved my order September 7th. My order was expected to arrive September 8th, yet I have not received my order and the tracking number they provide says it will arrive on the 12th. This is an emergency prescription. It is absurd they lie saying the package will be shipped as soon as it is processed.

I gotta say, I'm pretty disappointed with EntirelyPets Pharmacy. I had an order (#***) that took FOREVER to process, and when I called customer support, they couldn't even find the prescription that my vet had faxed over days before. Talk about unorganized, am I right? Needless to say, I canceled my order and vowed never to shop there again.

But get this - even after I canceled, they went ahead and shipped it out anyway! When I called customer support AGAIN, they told me they had "changed systems" and my cancelation didn't carry over. Like it was MY fault or something! The customer service agent even had the nerve to tell me I had to wait for the order to be delivered, refuse it, and then wait for them to receive it back before they could refund my credit card. Um, excuse me? That's not how this works!

I demanded to speak to a supervisor or get a refund immediately, but the agent told me I had to call back on Monday because their accounting department and supervisors don't work on Sundays. Seriously?! And when I said I didn't want to hear her apologies anymore because they weren't helping me, she just put me on hold and left me there.

Honestly, I hope you guys reading this are as shocked as I am. I wouldn't recommend shopping at EntirelyPets Pharmacy to anyone. If you want a site that actually cares about customer service, go to Chewy. They know how to treat their customers right.

I've been getting my pet's Optimune from EntirelyPets Pharmacy for a while now. It's a crucial medication for animals who don't produce tears, as it prevents their eyes from drying out and going blind. However, my experience with this pharmacy has been nothing short of frustrating.

For three months in a row, they kept delaying my order, claiming that my card was declined. I had repeatedly asked them to update my card information, but they kept reverting back to using an expired card. It was like Groundhog Day every month - I'd call them to update my card, they'd place the order, and the next month they'd use the expired card again. It took me an hour on the phone with three different people to finally get it sorted out.

But the problems didn't end there. They keep losing the new RX that my vet has sent them, even though they've been receiving it for six months at a time. Every month, they claim they can't find the RX and delay my order. I even called ahead five days before my last order to make sure everything was good to go, but they still couldn't find the RX and didn't bother to rectify the problem. Their idea of fixing things is to offer to express mail the RX, but even that takes four business days.

If I didn't have a backup for this medication, my dog would be blind by now because of their terrible management. If you're looking for cheap prices and don't mind the frustration of every order being messed up, then EntirelyPets Pharmacy might be okay for you. But if your pet depends on their medication, I strongly advise you to steer clear of this "pharmacy". Their service is abysmal, and their customer service reps sound like high schoolers who don't care about your pet's health.

I made an order on 12/2 for some medication for my pets that I thought would be readily available at most stores. I ordered Sentinel and was charged immediately. Shortly after, I received a notification that they had contacted my pets' vet and that I needed to mail the prescription to EntirelyPets Pharmacy. I did as instructed and waited for my order to arrive.

A week later, I received a notification that they had not yet received my prescription. I was surprised and responded to check the mail. A few days later, I received another notification that my order for Sentinel for 2 dogs would need to be split because of a lack of stock on 12/19. I was disappointed but decided to wait for my order to arrive.

It is now 12/30, and my pets would take their medication, but I have not received my order yet. EntirelyPets Pharmacy has told me that the manufacturer is at fault and that they are causing the delay in my product being shipped. I have never had this issue with another online pharmacy, and I am hesitant to order from EntirelyPets again, especially if I need the medication in a timely manner.

I find it sketchy that a company charges for a product they cannot ship. I just got off the phone with customer support, and they said that it would still be a few weeks more before my order arrives.

Update: 1/14/2020 - I am still waiting for half of my order of Sentinel. I have been contacted numerous times by a representative who was under the impression that my entire order was shipped. When I tried to call the 800 number back and enter the extension, the line immediately disconnected. I tried multiple times and had to contact the rep through email. Unfortunately, my pet is still waiting for their medication, and it seems like this company is still experiencing growing pains.

Update: 1/28/2020 - I contacted support again to ask about my shipment, and they told me that it is their highest priority. However, my order has still not been fulfilled.

Update: 2/5/2020 - It has been over 2 months, and half of my order has still not been shipped. They have gone back to one of their original excuses that my prescription needs to be sent over. I find this funny because I already sent over the 2 prescriptions and was told the same thing when I asked about shipment. It wasn't until I told them to check their mail that they shipped out 1/2 of my order and told me that the other would be shipped out when in stock. This is frustrating and unacceptable.

So, I had a bit of a rough time with EntirelyPets Pharmacy. I placed an order for some medication for my pet, but it was cancelled twice due to backorder. I was told that it would be at least two weeks until the meds were back in stock. The first time my order was cancelled, I called to see if they had a lower dosage med in stock. They did, but it was more expensive since I needed more to make up the prescribed dose. So, I reordered the item immediately with some changes to the dosage parameters. I made sure to confirm that they actually had it in stock, and they said they did. I was so happy because we really needed this drug for our pet, and we only had less than 10 days' worth left at home.

But then, my order was cancelled again due to backorder within 24 hours of placing the second order that I was told was "definitely in stock". Despite calling numerous times to confirm availability because we needed the drug urgently for our pet, I was still left without any knowledge of when it might be in stock again. I had no choice but to order from a compounding pharmacy due to the urgency of needing the medication. Then, all of a sudden, a day later I received notification that the medication was shipped. I'm thankful we got it, but a little better understanding of the order schedule and backlog list would be helpful to have when attempting to provide customers with the most up-to-date information so that they can place their orders with that knowledge in mind.

I am thankful that EntirelyPets can still offer a discount as the dosage I need is still unavailable, and we have to purchase larger quantities of the smaller dosages which results in a much higher price (over $86 each order). It's really sad that the medication companies are able to price gouge desperate pet owners for this life-saving drug. Suffice to say, I have cried many tears of frustration, desperation, and anger over this situation.

To be fair, I don't think EntirelyPets is entirely to blame here given the drug manufacturers' shortage, but I think they should be more firm in demanding information for its customers like when they are really getting the medication in. Overall, I appreciate the discount and the fact that they were able to eventually ship the medication, but the whole experience was really stressful and frustrating. I hope that they can improve their communication and transparency in the future to avoid situations like this.

I gotta say, I was pretty happy with the stuff I got from Entirely Pets before, so I figured I'd give their pharmacy website a try. But man, was that a mistake!

So, they say on their website that it takes up to 3 days to verify and process new prescriptions, but if you've already got one on file, they'll ship it out the next business day. And they also say they usually ship orders within 24 hours of getting them.

But let me tell you, that was not my experience at all.

I ordered two pet prescriptions on January 22nd, and it's been over three weeks now and I still don't have them. I've been calling and emailing them for status updates, and they keep telling me it's shipped. But it hasn't.

Finally, on February 8th, they charged my credit card and said it had shipped. But when I asked for a tracking number, they didn't reply.

After five days of not getting my package (even though I'm in a one-day delivery zone for First-Class USPS, by the way), I called my credit card company to cancel. But they told me I couldn't cancel for 14 days after it shipped, and Entirely Pets had already told them it had shipped.

So now I'm stuck waiting a full month before I can contest the charge. And I have to go somewhere else to get the stuff I need, because we're almost out and I can't wait any longer.

This has been one of the worst customer experiences I've ever had. And when I checked the online status today, it still says "Warehouse" for all of my items. Either their status checker is wrong, or they lied to me and my credit card company. Either way, I'm not happy.

I recently had an experience with EntirelyPets Pharmacy that left me feeling frustrated and disappointed. I placed an order on their website on July 16th, 2020 because their prices were cheaper than my vet's prices. I even signed up for auto refills to save even more money. I received confirmation of my order and was told that I would receive expedited shipping within 5 business days. However, on the 22nd, I received an email stating that one of the medications I ordered was on backorder, even though I was able to select it on the website without any issues. This was already 3 business days into the processing of my order, which made me feel like my order was not being handled efficiently.

I immediately called their customer service to ask that they ship out the two medications that were in stock and then ship the third medication when it was back in stock. However, on the 27th, I called again because my order status was still pending on the website. I was told that my order had already shipped out and should be arriving soon. However, on August 10th, I still had not received my delivery, so I called again. This time, I was told that the two medications had shipped out on Friday, August 7th, and should arrive within 5 business days.

Unfortunately, I received an email today stating that an order was pending payment and could not be shipped out. When I called to inquire about this, I was told that the auto-renewal for the out-of-stock medication was attempting to be charged, even though it was not in stock. I was frustrated and confused as to why they were trying to charge me for an item that was not available. I asked for all auto-renewals to be cancelled.

Before ending the call, I asked about the status of my current order since I had not received any tracking information. The customer service representative informed me that nothing had been shipped out yet and that they were waiting for the third medication to be back in stock. There were also no notes in the system asking for the two in-stock medications to be shipped immediately. I was extremely frustrated because I had been given false information at least 4 times when I called in.

I asked for my order to be cancelled, and I will never use this site again. Communication was terrible, and they lied to get off the phone with me. This was not like purchasing an item of clothing or a toy. These were medications for my animal that he needs and cannot go without. Luckily, I was able to get an emergency supply from my vet at an escalated price to keep until I can get another delivery from another pharmacy.

Overall, my experience with EntirelyPets Pharmacy was disappointing and frustrating. They cost me more money than they ever would have saved me, and their lack of communication and false information left me feeling frustrated and disappointed. I would not recommend this site to anyone looking for reliable and efficient service.

I gotta say, I was pretty excited to try out EntirelyPetsPharmacy. I mean, who doesn't love a good deal, right? But let me tell you, my experience was not what I was hoping for. The first time I ordered from them, it was a real hassle. It took them a whole 9 days to ship my order! I mean, come on, guys, I don't have all day to wait around for my dog's meds. The second time was a little better, but still not great. They took 3 days to fill my order, and then I got an email saying they needed approval from my vet. But this was a refill, so I didn't think I needed approval. When I called to ask about it, the attendant was so rude to me! He talked down to me like I was some kind of idiot. I mean, I get it, I made a mistake, but there's no need to be so condescending about it. And don't even get me started on their claim that they fax your vet within an hour of receiving your order. That's a load of baloney! It took them 2 whole days to fax my vet. If they can't even get that right, how can I trust them with my pet's health? The worst part is, I had to go somewhere else to get a small refill because I couldn't rely on EntirelyPetsPharmacy's timing. So in the end, my dog's meds ended up costing me more than they would have if I had just gone somewhere else in the first place. I really wanted to like this place, but their customer service is just terrible. I don't want to give my business to a company that treats me like I'm stupid or wrong. I hope they take my feedback to heart and improve their service, but until then, I'll be taking my business elsewhere.

I'm writing this review in a bit of a panic, but I feel like I need to share my experience with EntirelyPets Pharmacy. I've been waiting for nearly two weeks for a medication that I ordered for my senior horse. My vet didn't carry the medication, so I had to order it online. It was pretty expensive, but I wanted to try one more thing for my beloved horse. I usually use a different pharmacy, but this time I had to shop by price. Turns out, cheaper isn't always better.

I placed my order on October 8th, and my vet contacted EntirelyPets twice on October 10th and 15th to check on the status of the order. In her October 15th text, she mentioned that she thought the person she spoke to sounded like they had never done this before. I tried calling several times, but I couldn't get through to anyone. Finally, I did an online chat on either the 15th or 16th, and I was told that the medication would be shipped within the next 24 to 48 hours.

Then, on October 20th, I checked my email and found a message from EntirelyPets saying that the medication was on backorder. I was shocked - at no point had they mentioned that the medication was on backorder, and even today, the website shows that the medication is available and ready to ship. I was really frustrated that they didn't call me to let me know there was a problem - instead, they just sent an email. I feel like a pharmacy should understand that medications can be time-sensitive and that people might not be checking their email constantly.

Now, I'm stuck waiting for my money back from EntirelyPets before I can try to get the medication from somewhere else. I'm really stressed out because this medication could determine whether or not it's time to say goodbye to my horse, and EntirelyPets is responsible for prolonging that stress. If they had just reflected the backorder on their website or called me to let me know, it wouldn't have been a big deal. But instead, I'm left waiting and worrying.

If you're looking for a pharmacy that doesn't care when you get your medication, then sure, go for the cheapest option. But if you need medication for a medical condition, I would recommend paying more for a professional pharmacy.

I have been a loyal customer of EntirelyPets Pharmacy for over 6 years and have never had any issues with them. However, my recent experience was a complete nightmare. I placed an order on June 20, 2018, and my vet was notified to fax the prescriptions for fulfillment on June 21, 2018. Despite this, nothing was shipped for about 7 days. When I contacted EP, they told me they were waiting for the scripts. I called my vet, and they assured me that they had faxed the scripts on June 21, 2018, and would re-fax them. The next day, I called EP, and they still claimed they were waiting for the fax.

By this time, my 17-1/2-year-old dog was running out of heart failure medication that she had been on for 6 years. EP changed their story a few times regarding why my medicine wasn't fulfilled, and my vet was not happy with having to waste their time. My old girl went 7 days without her medicine, and to top it off, they were supposed to priority mail the order, but it went first class, leaving her an extra 3 days without her meds!

It gets worse. They shorted me a bottle of 50 pills that were checked off as shipped on the packing slip but were not in the sealed shipping envelope. When I called, the pharmacy insinuated that they were in there when they clearly were not. I had to take pictures and email them to prove there wasn't 2 boxes taped together because the pharmacy said that's how they had been shipped.

It was a complete mess, and I ended up receiving the missing pills 4 days later. Now that's service. Too bad the whole order didn't get fulfilled and ship so quickly. It seems to me that they have been bought out by someone who squeezed the help down to nothing to maximize the profits, or they've lost good help and haven't been able to find adequate replacements.

All the people I talked to in customer service or pharmacy were pleasant and seemed to genuinely want to help, but they were definitely limited. I got everything from a new system being implemented to pharmacy going through a change to a change in management. In all reality, it appears that a management type company may be running the show (HealthyPets, Inc). My impression after researching the company a bit is that management may be more interested in targets and numbers. They don't score very well from some of their employees' point of view.

It's a real bummer. A company I've dealt with extensively seems to have really taken a nose dive. The employee that helped straighten the order out seemed to care a good bit, but not even an apology from anybody in management. We all make mistakes, but you never lie, solve the problem as quickly as possible within a reasonable expense, follow up, listen, discuss the problem, and let the customer know you have taken steps to assure it never happens again!

Thumbs down in all areas with this order. I wouldn't tolerate this type of purchase for my own family, and I sure as heck won't tolerate this treatment for my pets! Hopefully, it's not the new normal for them, or I will take my business elsewhere.

I gotta say, I'm not too thrilled with EntirelyPets Pharmacy. I mean, yeah, their prices are better than what I can find at my vet, but both times I've ordered from them they've messed up the shipping. And let me tell you, when you have a cat with miliary dermatitis who needs Atopica for cats every day, you don't want to mess around with shipping delays.

Now, I'm not made of money - I'm a public school teacher in AZ, for crying out loud - so I was really hoping that ordering from EntirelyPets would save me some cash. And at first, it seemed like it would. But the first time I ordered, I called a week in advance to make sure I'd get my refill in time. I even paid extra for faster shipping. But guess what? The pharmacy didn't even send my meds for five days! And then it sat at UPS for another day before finally getting sent out. And I paid for 2-3 day shipping, mind you. I was not a happy camper.

So I had to take my cat to the vet to get a refill, which cost me $50 for the office visit and $130 for the meds. That's not what I was hoping for when I ordered from EntirelyPets. I mean, I wanted to save money, not spend an extra $200 on another vet trip because these guys couldn't get their act together.

After that, I stopped ordering from them. But the other day, my husband and I knew we had to order meds again, so we thought we'd give them another chance. Big mistake. The exact same thing happened. I called customer service to see what was going on, and the pharmacy tech told me he'd expedite my shipping in the morning. But I had already paid for expedited shipping! Why offer that option if you're not going to actually expedite the shipping? It's a waste of money.

So now I'm waiting (again) for my cat's meds to arrive. I placed the order last Sunday, and it just got sent yesterday. And when I talked to the pharmacy tech, he told me it was supposed to arrive on Tuesday. That's over a week since I placed my order! And my vet got back to them on time, too. It took them three days just to mail out one medication.

Look, I get that they sell meds at cheaper prices than other places. But if you need your pet's meds in a timely manner, I would strongly discourage you from ordering from EntirelyPets Pharmacy. Sure, they're cheaper, but with my cat's autoimmune condition, I can't just sit back and hope they'll fill my order. All in all, I won't be using this place again unless they make some serious changes.

I recently had an experience with EntirelyPetsPharmacy and it was not a good one. I had a simple automatic prescription for one of my pet's medications that they couldn't seem to manage. It was frustrating because they didn't seem to care about fixing the issue. I wouldn't recommend them for any important prescriptions that your pet needs daily.

They had a lot of "system issues" according to them, and there were many human errors as well. They never sent an auto-shipment order on time and never notified me of any issues. I only found out about the problem when I didn't receive the prescription and had to call to find out the order status. It was a hassle and it made me feel like they didn't care about my pet's health.

To make matters worse, I had to replace my credit card with a new one and gave them the new number on three different occasions. However, they continued to use the old card number which declined each time. They never contacted me to let me know that the charge had declined, and when I asked them about it, they said it was due to "system issues". It was frustrating and made me feel like they weren't taking my concerns seriously.

Overall, I don't think EntirelyPetsPharmacy is very good at managing their business. They never showed any urgency about my pet getting her medication, and every time I spoke to them it was like they didn't care. My pet's health is too important to entrust it to a pharmacy that is both incompetent and apathetic. I would recommend finding a different pharmacy that is more reliable and cares about their customers.

I gotta say, I had a pretty bad experience with EntirelyPets Pharmacy. I ordered some meds for my pups way back on 4/15/2017 and it's still "Pending" as of 5/24/2017. I've sent them a bunch of emails and haven't heard anything back in weeks.

Last week, I called them up and they said their system was down. Then they called me back and said my wife put in a separate order, but she didn't. Finally, I got a call from a rep who didn't seem to understand that the order was placed on 4/15. She said they'd have to fax the subscription again, even though my vet had already acknowledged the previous faxes.

And get this, Entirely Pets doesn't even call your vet's office to verify they received the faxed prescriptions. They just keep sending them over and over again. That's not cool, man. They need to step up their customer service game and make sure they're doing everything they can to get those prescriptions filled.

Anyway, my vet's office was closed by the time EPP finally reached out to me, so they said they'd have to wait until Monday. I followed up with them on Tuesday and still didn't hear anything back. So, I'm done with this company. I'm cancelling my order and I'll never shop with them again.

I recently placed an order for lactate ringers on June 8, 2020 through the EntirelyPets Pharmacy website. After multiple attempts to contact them, my vet authorized the order on June 17. I called on June 18 to check on the status of my order and was informed that it would ship on the 19th. However, I did not receive a shipping notice and emailed them three times with no response. I finally called again on the 22nd and was put on hold for over 40 minutes before speaking with Ariana. She couldn't tell me why my order didn't ship and I was frustrated with the lack of communication.

To my surprise, I was informed that there were extra shipping charges due to the weight of the order. I had to wait for them to calculate the additional cost, which was over $100. When I asked why I was never contacted about the issue, the response was that the website states there may be additional shipping fees for heavy items. I explained that I had contacted the company more than five times and was never informed of the issue. They couldn't provide an answer and I asked them to cancel my order.

I was then transferred to a "manager" named Shaun, who attempted to explain that the order was heavy and would cost more to ship. I reiterated that I would not have known about the extra shipping fees if the company had not contacted me. I asked them to cancel the order, but Shaun put me on hold again to verify whether the Rx was approved. I was confused by this and when he returned, he talked over me and repeated that the website states there may be extra shipping fees. I once again asked them to cancel the order.

Overall, I had a terrible experience with EntirelyPets Pharmacy. Their customer service was lacking and they should have contacted me about the extra shipping fees. I would not recommend this company to anyone.

I recently had an experience with entirelypetspharmacy.com that left me feeling frustrated and disappointed. My beloved dog has congestive heart failure and requires five different medications twice a day. After spending a whopping $4,000 on vet bills, I was looking for a way to save some money on his medication. That's when I stumbled upon entirelypetspharmacy.com. I thought I had hit the jackpot - a place to buy medication at a lower price. But boy, was I wrong.

I placed an order on April 7th for three different medications, one of which was Pimobendan (Vetmedin). I even mailed them a prescription for one of the medications and instructed them to obtain a transfer from another pharmacy for the third medication. I paid for expedited shipping, hoping to receive my order as soon as possible. However, it's been almost three weeks, and I still haven't received my order. To make matters worse, I received no response when I inquired about the order after waiting for a week and a half. I tried again after two weeks, but still no response. I should have called them earlier, but I didn't. It's my fault.

Finally, after 19 days, I called them and miraculously got a hold of someone. The customer service representative informed me that they were out of Pimobendan and that it was on backorder. I couldn't believe it. The one medication I was expecting them to mail ASAP, they ran out of and didn't even bother to let me know. I was beyond frustrated and disappointed. I wish I had read the reviews about this company sooner. If I had, I would have avoided relying on them at all costs - especially for the sake of my dog.

In conclusion, entirelypetspharmacy.com was a complete and utter disaster of a company. I learned the hard way that you get what you pay for. I hope others can learn from my mistake and avoid this company at all costs.

I gotta say, I'm not too happy with my experience with EntirelyPets Pharmacy. I placed an order for three different medications for my pup about a week ago, but they only shipped out two of them. I made sure to let my vet know about the order and they faxed over the necessary approval, but apparently the pharmacy didn't receive it for one of the meds, Vetmedin 5mg. This was the main reason I chose to order from them in the first place, since it was out of stock at other places and cheaper here.

I called on the third day to check on the status of my order and the lady who answered was pretty rude, telling me they never received the approval for the Vetmedin. But when I checked with my vet again, they confirmed that they had sent the fax for all three prescriptions and even sent it again for the Vetmedin that same day. The pharmacy then sent me a tracking number, so I assumed they had finally received the approval.

But then yesterday, I received my package and it only contained the two medications they had already shipped out. I called them up again and they kept insisting that they hadn't received the approval from my vet yet and that they would send another fax. But if that's the case, why did they send an incomplete shipment in the first place?

I asked for a refund and for them to send me an email confirming that they haven't received the approval yet, but so far I haven't received either. My poor dog needs this medication to stay alive and all I've gotten from ordering from this pharmacy is a lot of frustration and wasted time. I wouldn't recommend them to anyone.

I recently had a terrible experience with EntirelyPets Pharmacy (dba Healthy Pets) and I must say, it was a complete nightmare. I placed an online order on August 18th, 2021 and to my surprise, I never received it. I was extremely disappointed and frustrated with the lack of communication from the company. On August 23rd, I received a notification that my order did not exist. I immediately contacted a supervisor named Pyle (driver) who was very rude and unprofessional. He told me that I needed to contact my vet and have them respond. I was shocked and confused as to why they took my money if they hadn't heard back from my vet. I asked why they didn't send me a message and he just brushed me off. My horse really needed that medicine and their office was completely incompetent. I demanded that they send my money back and close my account. I was put on hold for several minutes and no one ever got back to me. I made several calls and still nothing.

A few days later, I received more texts from my vet telling me to call Entirely Pets RX. I was frustrated because they had sent a total of 13 faxes to my vet. I asked why they were still sending faxes to my vet when they had only gotten one approved out of three. Aren't all three prescriptions on one sheet? I told them to just fill the one they had and stop faxing my vet. I was extremely disappointed with their lack of communication and professionalism. I decided to go to a more competent company that gives updates if there is a problem right away, like Chewy (who delivered my order in just one day!).

On September 2nd, a few days ago, they sent my vet faxes and my vet called me. I told them to throw all Entirely faxes away and send faxes back to Chewy. Entirely only had a fax for Equioxx for $72, so they charged me again on top of the $125.41 (that I never received and was never refunded).

Today, I received an email from them asking me to click a link if I received my shipment or another link if I didn't receive it or if I cancelled. I highly doubt they will get this right. The first time they charged me $86 for the Equioxx and the second time they charged me $72. I feel like they are shysters and I would never recommend them to anyone.

In conclusion, my experience with EntirelyPets Pharmacy (dba Healthy Pets) was a complete disaster. Their lack of communication and professionalism was extremely disappointing. I would not recommend them to anyone and I will never use their services again.

I recently had an experience with EntirelyPets Pharmacy that left me feeling frustrated and disappointed. I needed to order Lysine for my cat, but it was out of stock everywhere else. I found it on their website and placed an order on February 11th. The website said it was "in stock," but after a week went by, I hadn't received any updates on my order. I received plenty of emails trying to sell me other products, but nothing about my much-needed item.

After 10 days, I decided to call and check on my order. It was difficult to get a live person on the phone, but when I finally did, I was told that the Lysine was on backorder but would be in "on Thursday," which was two days away. I was also told that it would be sent priority mail with no extra charge. However, the next week came and went, and I still hadn't received my order. I tried calling again, but it was impossible to get through to a human. I left messages and missed a call or two, but even the call-back feature didn't work for me.

At this point, I had sent numerous emails and was fed up with the lack of communication. I wanted to cancel my order because it was obvious that it wasn't going to arrive anytime soon. When I checked my account, I saw that it was still "pending," and the date I ordered it had changed to the date I called the first time, which was now later in February. Finally, I was able to reach a human and told them I wanted to cancel my order. I was also informed that the product was still on backorder.

It's now March 19th, and I still haven't received a refund. I was told it could take up to 10 business days for the refund to process, but when I checked my online banking, I realized that I still hadn't received the money back. I called again earlier this week and was told that I would receive the refund in 24-48 hours. When I asked for a confirmation, I was told that they don't provide that. As of now, I still haven't received the refund.

Overall, my experience with EntirelyPets Pharmacy was frustrating and disappointing. I would give them 0 stars if possible. While I did eventually find the Lysine powder elsewhere, I wouldn't recommend this company to anyone. The lack of communication and poor customer service left a bad taste in my mouth.

I placed an order on September 2nd on EntirelyPets Pharmacy website. After waiting for 5 days, I noticed that the status of my order was still pending. I decided to call their customer service department to inquire about the status of my order. The customer service representative informed me that my vet had approved the order that day and that the product would be shipped within one day. However, two days later, there was still no change to the status of my order, so I called again.

To my surprise, I was informed that the prescription was on backorder since September 2nd! I was not notified of this, yet my credit card was billed the same day, before my vet approved the prescription! This is not how companies usually operate, as they charge the credit card when the product is shipped, not before! Moreover, they failed to communicate about the shipping status of my order, yet the email I received from them stated, "If we have any difficulties with this (the order), we will either call you or email you again." Unfortunately, I never received any communication from them. On their website, it clearly states, "We do not bill customers for their order until after the products have shipped." Clearly, this did not happen!

When I asked them why they didn't contact me, their response was, "I am sorry for the inconvenience." They promised to send the product when restocked, but they had no idea when that would be. I asked to speak to the supervisor, but I was told that he had left for the night. It was only 5 minutes before closing, and they only had 3 customer service reps, two of whom were new. I then asked to speak to the person she reports to when the manager was not available, but I received no response.

As someone who has been a manager for CS for 15+ years, I know that there is always someone assigned for escalated calls such as this one. Needless to say, the next day when I spoke to the manager, the order was cancelled, and a refund was issued to my credit card. The manager promised to call my vet to explain that the order had not gone through and that another company would make another request. However, I am still waiting to see that credit on my credit card!

Overall, my experience with EntirelyPets Pharmacy was disappointing. They failed to communicate effectively with me, and their billing practices were questionable. I hope they can improve their customer service in the future.

Don't even think about ordering from Entirely Pets Pharmacy! I had the worst experience with them. I waited for weeks and no one called me. After being on hold for 45 minutes, they told me that they couldn't fax my vet because the number wasn't supplied. But, their system automatically selected the vet with the included info in the profile, and I couldn't update it. I was so frustrated! While I was on the phone, they Googled the number and faxed the prescription. I thought everything was sorted and that it would ship soon, but I was wrong. I waited another week, and still nothing. So, I called my vet, and they told me that they approved the prescription a week before. But, because I asked a lot of questions, I found out that Entirely Pets only sent 1 of 2 prescription requests. I was so angry! I had ordered two medications, and they only sent one request. I had to call Entirely Pets again, and after waiting for 30 minutes this time, the customer service rep told me that the vet only sent the one prescription. I was so frustrated that I replied, "No, it's because Entirely Pets never sent the other request." Finally, they resend it. I called my vet back again and told them that they should have just received another request. But, guess what? It turns out that the rx request for the 2nd item is just not on the form, and Entirely Pets still has not sent the correct request. I had to wait on hold AGAIN for an obscene amount of time. It was so frustrating! My only recourse was to ask the vet to send an approval for any and all scripps I may order so I don't have to waste so much time again. Or, better yet, never order from them again and go elsewhere. I also talked to my vet about this, and she laughed when I told her which company was creating so much trouble. She said that this is the umpteenth time she'd had to deal with such challenges. So, I would recommend that you stay away from Entirely Pets Pharmacy.