Home Cars, Parts & Vehicles Superior Protection Services Covered parts repair
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I purchased a 2013 Chevy Equinox LT2 from a seller here in Illiinois, the motor blew during first 4 months of driving @ 175, 000 miles. Superior Protection Plan Warranty Co. initially tried to refuse to cover cost of replacement motor and just replace broken timing chain, gears and followers that was unacceptable as the entire motor was damaged and it took time for them to realize that they had no choice but to send a replacement which they did from their own supplier that had 78, 000 miles on it - this time frame was around October 2020 it took a whole month for them to take responsibility to cover the cost of a replacement motor instead of just covered components. this 2nd motor manifold system failed on 2/18/21 after being installed at end of Oct. 2020 that's 4 month's! the entire manifold sys is covered parts per Superior Protection Plan service contract, the manifold sys failed causing failure and damage to other existing covered parts listed in this service contract. I've called both the Warranty Co. and the selling Rep of the service contract which is the car dealership where I purchased the vehicle from.
the Warranty Co. blames the Repair shop by saying that the failure occurred due to the shop performing an improper repair due from the shop not taking apart the completed motor unit that was sent to them to install in to my vehicle - there's no wording nor were there any agreements between the Warranty Co. and the repair shop that this extra service would be necessary or required as part of the proper repair procedures performed by the repair shop. so basically the warranty co. is putting the blame on the repair shop though there were no requirements for those actions to be taken by the repair shop. it was the responsibility of the warranty co. to ensure that they supplied a working adequate replacement motor per their service contract.

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28 complaints
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2310 Paseo Del Prado Ste A206, Nevada United States