The complaint has been investigated and
resolved to the customer's satisfactionResolved Sunset Group — Scam and fraud!
resolved to the customer's satisfaction
June of 2007 we purchased a time share from the Grupo Mayan, we decided to take advantage of our investment and use our RCI in Cancun, Mexico. Our check in was the check in from hell and the room had not one window so we were not happy. Here comes Sunset Group to the rescue. Next day we went to the Sunset Group for a 90 minute presentation. This turned into a high pressure sale which turned into a four hour tour. We purchased a new time share and hey for four thousand dollars more you can join the yacht club. We fell for this hook line and sinker. (No pun intended) They were supposed to have bought out the Mayan Grupo time Share and we made a great investment on what they paid for our purchase.
Still believing we got a great deal we came home and wrote a check for 14, 000.00 thinking we only had 3, 230.31 owed. PS never knew they issued me a different Bank of America VISA card until I arrived home. Still no light bulb goes off I'm thinking my credit line was not high enough, so that was the reason for the card change.
Then February came and on my other VISA card came the monthly charges; One for 352.25 for time share and second 190.20 for the yacht club. This is when communication started with Sunset Group and customer service. All stating I needed to pay. It was our understanding they were two separate memberships but we they were the finial price we had agreed on at the time of the sale. I could never get anyone to communicate via email or phone. I called five times on a Friday and was told Barry Myatt was busy and would call me back when he was finished with his customer. This went on for three hours when the last call I was told he was gone for the day.
This is when I got the brain storm if Sunset Group could buy out Mayan then why canâ€™t Mayan buy out Sunset to help get us out of this nightmare. This is when I found out they never bought out the Mayan time share. Next I went to Bank of America for assistance since they are involved in this indirectly since I ended up with two VISA Bank of America charge cards. I have been in dispute since February and still no resolution.
My solution was to get rid of both cards and now block all messages from Sunset Group. Sunset is only looking for money not resolution. I am very disappointed not only that I have been taken for a ride in Mexico but Bank of America is aiding this company by issuing out VISA cards at the time of the sale.
I was really beating myself up for being so stupid and getting scammed. After going online I see I am not alone and only hope others can learn from my mistake and not buy time share without doing some investigating before purchase.